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EisnerAmper LLP Interview
Questions

27 Questions and Answers by Ryan Brunner

Published September 27th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
Customer service is our top priority at EisnerAmper LLP. What is your customer service philosophy?
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How to Answer
Because EisnerAmper LLP puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the EisnerAmper LLP website and take note of any keywords they use when it comes to their customers. Match your language with theirs.
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Top 25 EisnerAmper LLP Interview Questions with Full Content
1.
Customer service is our top priority at EisnerAmper LLP. What is your customer service philosophy?
Because EisnerAmper LLP puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the EisnerAmper LLP website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Ryan's Answer #1
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Ryan's Answer #2
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
2.
What would you do in a situation where you just didn't have all of the information you needed from a client? What would be the steps that you took in ensuring you had all of the information possible in creating a financial analysis for a client?
Consulting with clients at EisnerAmper LLP will likely put you in a situation where you need to put on your investigative detective hat and do some extra digging to be able to provide great results to a client. For this question, talk about your interpersonal skills with your ability to work with others when needed. As well, talk about your ability to research and understand different financial statements and software programs to get the information that you need to solve a problem.

Ryan's Answer
"Through my experience in working in corporate finance across many industries during my career, I am confident in my ability to troubleshoot issues I may have along the way when working with new clients. If I ever came across this situation when on a project with a client, I would start be using my best judgement and analytical skills to search for the information on my own in financial statements and accounting software of the client. If I was still left scratching my head, I wouldn't hesitate to sit down with employees in the finance department or leaders of the organization to pull the information that I would need."
3.
A key component to success here at EisnerAmper LLP is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?
The fast paced world of business consulting requires the ability to build relationship after relationship with all of the clients that you will potentially be working with. For this question, your interviewer will be looking to gain insight into how you build relationships with new people from the first time you interact with them. In your answer, talk about how you gain and build trust with new people and explain how the little things in your initial interactions go a long way toward building long lasting working relationships.

Ryan's Answer
"I am a firm believer that success in any role I've played in my career was due in part to the relationships that I've built in those roles. Whenever I have the chance to work with a new colleague or a new customer, my approach is to create an initial connection with them to build trust. After that point, my interpersonal skills take over through active listening. I use my listening skills to learn about the motivating factors and needs of the person that I will be working with and this helps mold that respect and trust between us even more. I think this approach would be very critical in working with new clients on a regular basis here at EisnerAmper LLP and I'd love the opportunity to bring these skills to the table for you."
4.
What interests you in joining the business consulting world here at EisnerAmper LLP?
Anytime the question regarding why you want to join the company is asked, it is very important to do your research on the organization and the position you are interviewing for so you can match your skills and desires to the job. In your answer here, be sure that you also speak to the potential move to a consultative type role if this will be the first time for you with a consulting organization. Be sure to highlight your qualities that make you an ideal fit for the job.

Ryan's Answer #1
"At this point in my career, I feel like I have really maxed out my capabilities in my current role as the IT Director with my current organization. Over the past two or three years, I've found so much fulfillment in my work when I've been helping others and providing education to them that I've narrowed my job search down to the IT consulting field. The prospect of helping other IT departments grow and become more efficient under my consultation is an adventure that I would love to embark on here at EisnerAmper LLP!"
Ryan's Answer #2
"As I've grown in my role in the Training & Education department with my current employer, I've gravitated toward leadership development and succession planning with my organization and I'd like to bring these skills to work here at EisnerAmper LLP as this position fits right in that mold. Using my experience and knowledge, you'll quickly find that I have a great ability to work alongside and train the top level executives with your clients in a manner that is professional and effective at the same time. My experiences in both healthcare and manufacturing sound like they'd fit well with your client base as well."
5.
At EisnerAmper LLP, we expect our accounting professionals to be adaptable to working with clients across many different businesses and industries. Why would you say that you have the ability to adapt your knowledge and skills across different industries
Throughout your career up to this point, you may have experience that falls within one specific industry or your experience could span across many different industries. Your interview has a very good sense of your background based on your resume, so they're ideally looking to hear you explain how your experience can be applied to accounting departments across all different businesses and industries that you'll potentially be working with in this role. Prior to your interview, be sure to do your homework on EisnerAmper LLP and their clients and be able to talk about your ability to work with those clients effectively.

Ryan's Answer #1
"As you can see from my resume, I have spent time working in both health care and manufacturing and I believe that the 15 years spent between both of these industries have prepared me to consult in any industry here at EisnerAmper LLP. When I look at something like raw materials for an organization, amounts of materials can vary and what is considered a raw material can vary across each industry. But, all businesses and industries have to account for raw materials on-hand on their books. These same principles apply across all aspects of the accounting processes anywhere."
Ryan's Answer #2
"Looking to make this move and work for EisnerAmper LLP, I certainly know where my strengths and weaknesses fall in the accounting world. Having worked in both the legal industry and the wholesale industry, I have a very strong background in accounts receivable and inventory control. While my weakness right now, based on my experience, would be raw assets, I would take the time to get refocused and educated in those areas if hired for this position."
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