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EirGrid plc Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What are your greatest strengths? How will these skills benefit EirGrid plc, if hired?

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EirGrid plc Interview Questions

  1. 1.

    What are your greatest strengths? How will these skills benefit EirGrid plc, if hired?

      Reviewing the job description and the company website will give you some direction on which qualities EirGrid plc values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths EirGrid plc will value most from you.

      Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

      Rachelle's Answer #1

      "I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."

      Rachelle's Answer #2

      "Some great strengths to mention are:

      - Communicative
      - Loyal
      - Collaborative
      - Tech Savvy
      - Flexible in Schedule/Availability
      - Persistent and Determined
      - Eager for Knowledge/New Skills"

  2. 2.

    When do you best demonstrate yourself as a leader?

      The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.

      Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

      Rachelle's Answer #1

      "I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."

      Rachelle's Answer #2

      "In my current position, every time my current manager is away, I take on the role of leader for our team. This situation usually occurs one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."

  3. 3.

    Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

      Keeping a customer calm when they do not understand their bill can be a challenging task. The interviewer wants to hear about a situation where you used your customer service skills to handle an irate customer. Highlight your ability to maintain a relaxed demeanor, and your ability to empathize with the customer, while coming to a smart solution that works for both parties.

      Rachelle's Answer #1

      "I had a customer call last week because her bill was twice the amount of what she was expecting. She was distraught because her bill has always consistently been the same. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to find a solution. Listening and empathizing helped her to calm down and ease the tension during the call. My manager agreed that we would, one time only, discount her bill by half. She was happy, and we kept a customer complaint from blowing out of proportion."

      Rachelle's Answer #2

      "Irate customers are usually just wishing to be heard. If I am to come across a customer who is unhappy, I would ask them to tell me more about what was bothering them. Once I have a clear understanding of the true problem, I can then ask the customer to tell me what a viable solution would be for them."

  4. 4.

    Why do you want to pursue a career opportunity in the utilities industry?

      EirGrid plc is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry.

      The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.

      Rachelle's Answer #1

      "I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."

      Rachelle's Answer #2

      "My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."

  5. 5.

    On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky question as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  6. 6.

    How do you respond to feedback?

      Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is essential.

      Rachelle's Answer #1

      "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask for clarification. I want to grow and improve. The more specific my supervisor can be in their feedback, the more helpful it is."

      Rachelle's Answer #2

      "I have worked hard on learning to graciously accept all forms of feedback, even when it comes unsolicited. I feel that I can accept feedback very well and, in the process of growing, I have also taught myself how to give great feedback to my team."

  7. 7.

    Have you personally used the services of EirGrid plc? If so, what was your overall experience?

      The interviewer would like to know if you have had the pleasure of experiencing the products/services of EirGrid plc first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of EirGrid plc then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced EirGrid plc first hand.

      Rachelle's Answer #1

      "I have been a customer of EirGrid plc for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended EirGrid plc to my friends and family in the past."

      Rachelle's Answer #2

      "I have not been a direct customer of EirGrid plc; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with EirGrid plc was great so I will be switching over to you as soon as I am able."

  8. 8.

    If we hire you at EirGrid plc, how will you make an impact in the first 90 days?

      The interviewer wants to know that you already have a plan of action in place for your success with EirGrid plc, should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

      Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

      Rachelle's Answer #1

      "must-have"

      Rachelle's Answer #2

      "In my first 90 days with EirGrid plc, I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."

  9. 9.

    Would you be willing to work over 40 hours a week?

      Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

      If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

      Rachelle's Answer #1

      "I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"

      Rachelle's Answer #2

      "Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations."

  10. 10.

    Do you have experience in corrective discipline and terminations?

      Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

      If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #1

      "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #2

      "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."

  11. 11.

    How do you determine priorities when you have multiple projects due?

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer #1

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer #2

      "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

  12. 12.

    EirGrid plc has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

      EirGrid plc wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with EirGrid plc. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with EirGrid plc.

      Rachelle's Answer #1

      "I noticed that EirGrid plc has opportunities for management and new employee training. My goal would be to become a corporate trainer with EirGrid plc because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with EirGrid plc and I look forward to spending many years with your company."

      Rachelle's Answer #2

      "I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."

  13. 13.

    The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

      The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

      Rachelle's Answer #1

      "My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"

      Rachelle's Answer #2

      "It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"

  14. 14.

    Our industry is highly competitive. In your opinion, what are we doing right at EirGrid plc? What could we be doing better?

      Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about EirGrid plc. Keep your answer firmly focused on what EirGrid plc is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting EirGrid plc and affirming that you want to work for them.

      Rachelle's Answer #1

      "I understand that this industry is very competitive; however, I have always seen EirGrid plc as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at EirGrid plc!"

      Rachelle's Answer #2

      "EirGrid plc is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."

  15. 15.

    Why do you want to work for EirGrid plc?

      Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for EirGrid plc. Come prepared with examples of why EirGrid plc is your top choice. This example could include commenting on individual industry awards and accolades that EirGrid plc has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

      Rachelle's Answer #1

      "It's important to me that I work for a socially responsible organization. I like that EirGrid plc has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."

      Rachelle's Answer #2

      "The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."

  16. 16.

    At EirGrid plc we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

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  17. 17.

    Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with EirGrid plc?

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  18. 18.

    Give me an example of a time when you went above and beyond.

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  19. 19.

    Have you progressed in your career as you have expected?

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  20. 20.

    Describe your leadership skills.

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  21. 21.

    Would you say you are a better verbal or written communicator?

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  22. 22.

    Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

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  23. 23.

    How do you manage a large workload?

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  24. 24.

    How do you handle stress?

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  25. 25.

    How can we motivate you on the job?

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  26. 26.

    Do you have reliable transportation?

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  27. 27.

    Tell me about yourself.

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  28. 28.

    What are your salary expectations?

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  29. 29.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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  30. 30.

    What questions do you have for me?

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