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Educational Employees Credit Union Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
What do you believe we can improve on, at Educational Employees Credit Union?
***Note: We do not have professional answers for this career***
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Top 30 Educational Employees Credit Union Interview Questions with Full Content
1.
What do you believe we can improve on, at Educational Employees Credit Union?
The interviewer is not asking for you to give a whole list of what you think they do poorly. This question offers an opportunity for you to point out a single aspect that you could improve on, should you be hired. The point is to show the interviewer that there may be a gap in their offering that you can help fill. Remain positive and upbeat when you give your answer.

Rachelle's Answer #1
"I believe that Educational Employees Credit Union could serve its customers even better by having a stronger online and social media presence for each community that you serve. I happen to be very passionate about marketing, and quite knowledgable so I am happy to help!"
Rachelle's Answer #2
"Although your community involvement is strong, there are opportunities for involvement that would branch out past seasonal volunteer work. I would love to see Educational Employees Credit Union host more community efforts rather than primarily sponsoring the efforts of others. I have an extensive background in volunteering as a volunteer coordinator and could help Educational Employees Credit Union craft a great strategy for this particular community."
2.
Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.

Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment Educational Employees Credit Union if you have had an excellent customer service experience with them.

Rachelle's Answer #1
"Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."
Rachelle's Answer #2
"Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large, and traditional banks can. Also, if we consider geographical location; most credit unions are in smaller, rural communities where service and connection is everything."
3.
In your opinion, what is the best service or product offered at Educational Employees Credit Union?
The interviewer wants to see that you have put time into researching and getting to know the offering at Educational Employees Credit Union. As a well-established credit union, Educational Employees Credit Union offers an excellent range of banking products for their loyal members. Choose which service or product you think stands out from the rest, and why.

Rachelle's Answer #1
"I appreciate the terms surrounding your Traditional Individual Retirement Arrangement (IRA). When used properly, this tax-deferred retirement plan can significantly benefit your members. Could you share with me what percentage of your members take advantage of this offering?"
Rachelle's Answer #2
"The home equity loans offered by Educational Employees Credit Union sound wonderful! Your fixed-rate equity loan offers stability for the members who take advantage. This product is a great option for your members who need money for a one-time or unexpected expense. Set monthly payments mean there are no surprises for your members."
4.
Are you a Educational Employees Credit Union member?
The answer to this question will be straightforward; yes, or no. Depending on your status, you may not be eligible for member approval at Educational Employees Credit Union. If you are not a member, or not eligible to be a member, talk about the fact that you would be a member if possible. If you are a member, be ready to talk about what you enjoy most about banking with Educational Employees Credit Union.

Rachelle's Answer #1
"I have been a member at Educational Employees Credit Union since moving to this town in 2011. I have been thrilled with the personalized customer service, your competitive fees, and reasonable interest rates on unsecured loans. Just last year, I received my first mortgage through Educational Employees Credit Union and was so happy with how smooth the entire process was."
Rachelle's Answer #2
"At this point, I do not meet the requirements to become a member at Educational Employees Credit Union. I would love to be a member one day when I am eligible. I hear many excellent factors associated with membership at your credit union. The online reviews are excellent, and I look forward to further serving your hard-working, well-deserving members."
5.
You will handle member transactions in this role. Talk to me about your mathematical skills.
Expectations are that you handle every member transaction with the utmost care and attention. In addition to this keen sense of detail; strong math skills are also a necessity when it comes to working in a banking environment. Discuss your math skills, showing confidence in your abilities related to cash-handling, counting, and making smooth member transactions.

Rachelle's Answer #1
"I did very well in any math-related courses while obtaining my business degree. My math skills are strong, and I very rarely have a discrepancy in the workplace. I will meet the expectations of accuracy for Educational Employees Credit Union and your members."
Rachelle's Answer #2
"Math has always been a strong suit for me. I did very well in high school math and was even a tutor for struggling students. I am comfortable with the math skills required when it comes to accepting cash, giving exact cash amounts, keying in transactions, balancing cash floats, and performing other banking-related tasks."
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