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Edison International Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

How do you handle stress?

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Edison International Interview Questions

  1. 1.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  2. 2.

    How can we motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

      Rachelle's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of competition for me."

      Rachelle's Answer #2

      "Here are some ways that an employer may try to motivate you. Which ones resonate most with you?

      - Incentive programs where points are earned
      - Showing complete trust in your work and performance
      - Setting smaller, more achievable goals
      - Helping you to find your greater career purpose
      - Being a positive example to you
      - Maintaining an open and transparent workplace
      - Personalized incentives vs. Team driven incentives
      - Getting to know you on a personal level
      - Positive feedback based rewards system
      - Offering a stable work/life balance by encouraging time off
      - Letting you know your voice matters
      - Allowing you to take the lead on projects that excite you
      - Handing out big-picture projects, so you feel that you are contributing to the company's future
      - Public recognition"

  3. 3.

    How do you respond to feedback?

      Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is essential.

      Rachelle's Answer #1

      "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask for clarification. I want to grow and improve. The more specific my supervisor can be in their feedback, the more helpful it is."

      Rachelle's Answer #2

      "I have worked hard on learning to graciously accept all forms of feedback, even when it comes unsolicited. I feel that I can accept feedback very well and, in the process of growing, I have also taught myself how to give great feedback to my team."

  4. 4.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Rachelle's Answer #2

      "I often go above and beyond when it comes to helping new employees to feel comfortable and welcomed. In my current position, I like to take them under my wing and show them the ropes in our organization, and industry."

  5. 5.

    Our industry is highly competitive. In your opinion, what are we doing right at Edison International? What could we be doing better?

      Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Edison International. Keep your answer firmly focused on what Edison International is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Edison International and affirming that you want to work for them.

      Rachelle's Answer #1

      "I understand that this industry is very competitive; however, I have always seen Edison International as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Edison International!"

      Rachelle's Answer #2

      "Edison International is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."

  6. 6.

    What are your greatest strengths? How will these skills benefit Edison International, if hired?

      Reviewing the job description and the company website will give you some direction on which qualities Edison International values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Edison International will value most from you.

      Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

      Rachelle's Answer #1

      "I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."

      Rachelle's Answer #2

      "Some great strengths to mention are:

      - Communicative
      - Loyal
      - Collaborative
      - Tech Savvy
      - Flexible in Schedule/Availability
      - Persistent and Determined
      - Eager for Knowledge/New Skills"

  7. 7.

    Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

      Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. Do not fret if you are missing some of the "nice to have" or even a couple of "must have" skills listed in the job description. Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

      Rachelle's Answer #1

      "nice to have"

      Rachelle's Answer #2

      "Could you share with me which specific skills you feel are not standing out? I would be happy to give any clarification on those skills. If there are gaps that need filling, I am very willing to take additional coursework or training."

  8. 8.

    Do you have experience in corrective discipline and terminations?

      Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

      If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #1

      "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #2

      "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."

  9. 9.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

  10. 10.

    Tell me about yourself.

      Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

      Rachelle's Answer #1

      "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

      Rachelle's Answer #2

      "With pleasure! I have over ten years of experience in the utility industry and am interested in growing my career to the next level. On a more personal note, I love to read, go hiking and spend a lot of my extra time volunteering with the humane society."

  11. 11.

    When do you best demonstrate yourself as a leader?

      The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.

      Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

      Rachelle's Answer #1

      "I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."

      Rachelle's Answer #2

      "In my current position, every time my current manager is away, I take on the role of leader for our team. This situation usually occurs one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."

  12. 12.

    On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky question as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  13. 13.

    How do you determine priorities when you have multiple projects due?

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer #1

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer #2

      "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

  14. 14.

    Would you say you are a better verbal or written communicator?

      In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

      Rachelle's Answer #1

      "I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

      Rachelle's Answer #2

      "I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."

  15. 15.

    Describe your leadership skills.

      If the position you are interviewing for requires leadership skills, you need to come prepared with examples of when you have been an active leader.

      If this is an entry-level role without a leadership component, the interviewer wants to see that you can take the initiative when there is an opportunity. What type of keywords best describe your leadership style?

      Rachelle's Answer #1

      "In previous employer reviews I have had my leadership style described as attentive, open, and confident. I will always listen to my team and give them the benefit of the doubt when it comes to their performance. An example of this would be with my current sales team. When one of my team members is not hitting their quota, that is when I will step in and begin coaching. I want to believe they know their job unless they show me otherwise. This type of leadership has worked well with my team, and we are the #1 sales team in our region."

      Rachelle's Answer #2

      "I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."

  16. 16.

    If we hire you at Edison International, how will you make an impact in the first 90 days?

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  17. 17.

    Why do you want to pursue a career opportunity in the utilities industry?

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  18. 18.

    Have you personally used the services of Edison International? If so, what was your overall experience?

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  19. 19.

    The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

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  20. 20.

    Edison International has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

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  21. 21.

    Why do you want to work for Edison International?

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  22. 22.

    At Edison International we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

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  23. 23.

    Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Edison International?

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  24. 24.

    Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

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  25. 25.

    Have you progressed in your career as you have expected?

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  26. 26.

    Would you be willing to work over 40 hours a week?

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  27. 27.

    How do you manage a large workload?

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  28. 28.

    Do you have reliable transportation?

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  29. 29.

    What are your salary expectations?

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  30. 30.

    What questions do you have for me?

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