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Ed's Easy Diner Limited Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Why do you want to work for Ed's Easy Diner Limited?
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How to Answer
With many options in the family restaurant industry for employment, why do you want to work for Ed's Easy Diner Limited? Talk to the interviewer about your preference for their company. Dig deep when it comes to your response, bringing up specifics related to their menu, the shifts available, employment awards they have won, or their company mission.
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Top 30 Ed's Easy Diner Limited Interview Questions with Full Content
1.
Why do you want to work for Ed's Easy Diner Limited?
With many options in the family restaurant industry for employment, why do you want to work for Ed's Easy Diner Limited? Talk to the interviewer about your preference for their company. Dig deep when it comes to your response, bringing up specifics related to their menu, the shifts available, employment awards they have won, or their company mission.

Rachelle's Answer #1
"Since I am a university student, it is important to me that I join a company that will be flexible around my hours, and support my goal to finish my degree. Also, I have read a lot on your tuition reimbursement program for top performers, and it intrigued me. I look forward to joining an organization that supports its employees wholeheartedly."
Rachelle's Answer #2
"I especially want to work for Ed's Easy Diner Limited because I have friends who have worked here previously, providing me with positive feedback on their experiences. I am looking for a positive work environment where I can stay for a long time to come. Also, your menu is delicious so it's food and quality that I can easily get behind!"
2.
We offer great training at Ed's Easy Diner Limited. Which areas do you feel you need the most training?
Chances are, Ed's Easy Diner Limited is well aware they will need to train you before you are a great performer. What the interviewer would like to know is where you feel you are the weakest, and where they will need to jump in the most when it comes to your training. Talk to the interviewer about any job-related areas that you feel you may be lacking.

Rachelle's Answer #1
"If I could choose an aspect of training I would like to learn more about health and food safety. My end goal is to gain a leadership position with Ed's Easy Diner Limited so some training as a team lead would be valuable as well."
Rachelle's Answer #2
"When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables."
3.
What do you know about the workplace culture at Ed's Easy Diner Limited?
The interviewer would like to know that you have researched their organization before your interview. Company culture and fit is a critical factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the culture at Ed's Easy Diner Limited will work for you.

Rachelle's Answer #1
"I know that Ed's Easy Diner Limited has a great reputation for hiring and supporting local university students while they work their way through school. I have a friend who worked at your York location last year, and she said it was one of the best service positions she had ever held. I look forward to learning more about the culture here."
Rachelle's Answer #2
"Your restaurants are well known for encouraging continued education opportunities and offering advanced training, compared to your competitors. I appreciate your focus on employee development and cannot wait to learn more!"
4.
The family restaurant industry is highly competitive. What do you think makes Ed's Easy Diner Limited stand out?
The interviewer would like to know what attracted you to this role, to begin with, and what prompted you to apply. Perhaps you prefer their menu, the ambiance, the clientele, or even the location. Your reason could also include their flexibility in hours, or that you heard their servers earn better tips that most of their competitors. Discuss how this position stands out to you over any others, and exactly why you want to work for Ed's Easy Diner Limited.

Rachelle's Answer #1
"I believe that Ed's Easy Diner Limited stands out above its competitors because it has an incredible reputation for quality food and strong customer service. I'd like to work for an organization that takes quality and service as seriously as you do."
Rachelle's Answer #2
"Through my research of Ed's Easy Diner Limited I have found that you stand out most by your great online reviews and unique brand marketing strategies on Instagram and Twitter. I understand that you are planning to launch ten more locations in our city over the next couple of years. I could learn a lot when it comes to rapid growth, which is also enticing to me."
5.
Delivering excellent customer service is of utmost importance at Ed's Easy Diner Limited. How would you describe your customer service skills?
To deliver excellent customer service you need first to recognize the skills that you have and play off of those. If you are naturally not a smiley person who give hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job.

Some skills you may have are:

- Patience
- Empathy
- Adaptability
- Knowledge
- Thick skin
- Networking

Rachelle's Answer #1
"As a server, and former retail sales associate, I believe in the importance of having thick skin. I come across a huge range of clients with varying needs in a day. Some are polite, and others are not. My ability to resist stress is one of the reasons why I excel in the area of customer service and dispute resolution. I can put my feelings aside and get down to the basics of what my customers need from me to be satisfied."
Rachelle's Answer #2
"Your customer service standards are one of the reasons I was so attracted to your company. I am highly trained in hospitality and am a very attentive individual. I would describe my customer service skills as genuine, friendly, and always a step ahead. When you call my references, they will attest to my great customer service skills."
6.
At Ed's Easy Diner Limited we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?
The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

Rachelle's Answer #1
"I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at Ed's Easy Diner Limited."
Rachelle's Answer #2
"I appreciate that Ed's Easy Diner Limited has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."
7.
Ed's Easy Diner Limited has gained a lot of momentum using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?
Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. This research is also helpful because many companies will post their new openings using their social media platforms. The interviewer would like to know if you are authentically engaged in the Ed's Easy Diner Limited brand and product.

Rachelle's Answer #1
"I know that you have a great social media presence and I do follow your Instagram account. Of course, your posts always make me hungry!"
Rachelle's Answer #2
"I am not highly involved with social media; however, I can only imagine that your posts are fun and mouthwatering. Should I end up on these social platforms, I will be sure to follow Ed's Easy Diner Limited."
8.
How do you handle a rude, picky or upset customer?
In the restaurant industry, you will come across customers who are rude from time to time. This is par for the course for any service based job. Are you able to brush it off when a customer is extra picky, or do you take it personally? Assure the interviewer that you can keep your composure when it comes to demanding customers.

Rachelle's Answer #1
"I have spent the past few months working in a retail environment. I no longer take it personally when a customer is picky or difficult. I will do my best to make them happy, but I fully understand that you cannot please everyone, all the time."
Rachelle's Answer #2
"I handle an extra-choosy customer with utmost care! I listen, and do my best to deliver above their expectations."
9.
In this role, you will be responsible for cash transactions. Do you consider yourself a trustworthy and honest person?
In the restaurant industry, you could be completing dozens of transactions per day, many of them being cash exchanges. Can you be trusted with money when it comes to counting correctly, giving the right change, or making bank deposits after your shift? Draw on the strength of your references and assure the interviewer that you are a trustworthy and honest employee.

Rachelle's Answer #1
"One of my greatest strengths as an employee is my level of honesty and trustworthiness. I have multiple references who will attest to the fact that I am competent and honest. I have experience handling large amounts of cash and credit card transactions, without a single discrepancy."
Rachelle's Answer #2
"I see myself and trustworthy and always honest. My integrity has never been in question, and my most recent manager will be happy to give you a solid reference regarding my reliability and transparent approach in the workplace; whether that be with a high volume of cash transactions or a large bank deposit at the end of the day."
10.
Ed's Easy Diner Limited values our customers. Do you agree with the phrase 'The customer is always right'?
'The customer is always right' has been a long-standing mantra for service-based organizations. Do you agree with this mantra? Why, or why not? The interviewer would like to see you respond positively. If possible, take a look at the company website to see what their mantra or customer service statement is.

Rachelle's Answer #1
"Although I believe that the customer is not always right - it's important to treat them as though they are. Within the limitations of health and safety, etc.; I believe it's best to accommodate the customer within reason."
Rachelle's Answer #2
"Some customers are quite impossible to please so I would not go so far to say that the customer is always right. With that said, I do treat every customer with the utmost respect and do put their needs first in all reasonable situations."
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