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Ed's Easy Diner Limited Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Tell me about the last customer service skill you learned.

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Ed's Easy Diner Limited Interview Questions

  1. 1.

    Tell me about the last customer service skill you learned.

      It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.

      Rachelle's Answer #1

      "The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

      Rachelle's Answer #2

      "I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my talent retention capabilities as well."

  2. 2.

    We offer great training at Ed's Easy Diner Limited. Which areas do you feel you need the most training?

      Chances are, Ed's Easy Diner Limited is well aware they will need to train you before you are a great performer. What the interviewer would like to know is where you feel you are the weakest, and where they will need to jump in the most when it comes to your training. Talk to the interviewer about any job-related areas that you feel you may be lacking.

      Rachelle's Answer #1

      "If I could choose an aspect of training I would like to learn more about health and food safety. My end goal is to gain a leadership position with Ed's Easy Diner Limited so some training as a team lead would be valuable as well."

      Rachelle's Answer #2

      "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables."

  3. 3.

    In this role, you will be responsible for cash transactions. Do you consider yourself a trustworthy and honest person?

      In the restaurant industry, you could be completing dozens of transactions per day, many of them being cash exchanges. Can you be trusted with money when it comes to counting correctly, giving the right change, or making bank deposits after your shift? Draw on the strength of your references and assure the interviewer that you are a trustworthy and honest employee.

      Rachelle's Answer #1

      "One of my greatest strengths as an employee is my level of honesty and trustworthiness. I have multiple references who will attest to the fact that I am competent and honest. I have experience handling large amounts of cash and credit card transactions, without a single discrepancy."

      Rachelle's Answer #2

      "I see myself and trustworthy and always honest. My integrity has never been in question, and my most recent manager will be happy to give you a solid reference regarding my reliability and transparent approach in the workplace; whether that be with a high volume of cash transactions or a large bank deposit at the end of the day."

  4. 4.

    All employees must abide by our dress code. How do you feel about the Ed's Easy Diner Limited uniform?

      Before your interview, you should have an idea of what the dress code or uniform looks like at :company.: You may have questions such as, if you are expected to purchase your outfit, or if it will be provided to you. Also, footwear is an essential factor as well. Will you be allowed to wear comfortable and healthy shoes, or does the restaurant expect you to wear heels, for instance. It is okay to ask questions regarding the uniform. The interviewer will want to hear; however, that you will comply with the dress code.

      Rachelle's Answer #1

      "I am happy to comply with your dress code. I have seen the uniforms, and they look professional yet easy to work in. Will I be expected to purchase my uniform, or will it be provided to me?"

      Rachelle's Answer #2

      "I have worn a uniform in my previous roles and am certainly willing to comply with your dress code requirements. Is the uniform provided to me, or will I be asked to purchase it?"

  5. 5.

    What is your favorite menu item at Ed's Easy Diner Limited?

      The interviewer is looking to see how well you have researched the menu at Ed's Easy Diner Limited before coming into your interview. Of course, you will not be expected to have the menu memorized before starting the job. It is crucial that you take some time to get to know the food offerings. This knowledge will show the interviewer that you are engaged and interested in working for them. If you have dined at Ed's Easy Diner Limited before, tall the interviewer which dish is your favorite. If you have not eaten there before, then discuss which item seemed the most mouth-watering to you.

      Rachelle's Answer #1

      "My favorite item from the menu is your Braised Beef Bolognese. It's the perfect comfort food and reminds me of my grandmothers' recipe. I order it nearly everytime I come to eat at Ed's Easy Diner Limited."

      Rachelle's Answer #2

      "There are many great meals available at Ed's Easy Diner Limited. If I had to choose one, I would pick the Five Cheese Ziti al Forno. It sounds cheesy and delicious. I look forward to trying it!"

  6. 6.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Rachelle's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Rachelle's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  7. 7.

    The family restaurant industry is highly competitive. What do you think makes Ed's Easy Diner Limited stand out?

      The interviewer would like to know what attracted you to this role, to begin with, and what prompted you to apply. Perhaps you prefer their menu, the ambiance, the clientele, or even the location. Your reason could also include their flexibility in hours, or that you heard their servers earn better tips that most of their competitors. Discuss how this position stands out to you over any others, and exactly why you want to work for Ed's Easy Diner Limited.

      Rachelle's Answer #1

      "I believe that Ed's Easy Diner Limited stands out above its competitors because it has an incredible reputation for quality food and strong customer service. I'd like to work for an organization that takes quality and service as seriously as you do."

      Rachelle's Answer #2

      "Through my research of Ed's Easy Diner Limited I have found that you stand out most by your great online reviews and unique brand marketing strategies on Instagram and Twitter. I understand that you are planning to launch ten more locations in our city over the next couple of years. I could learn a lot when it comes to rapid growth, which is also enticing to me."

  8. 8.

    Ed's Easy Diner Limited has gained a lot of momentum using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?

      Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. This research is also helpful because many companies will post their new openings using their social media platforms. The interviewer would like to know if you are authentically engaged in the Ed's Easy Diner Limited brand and product.

      Rachelle's Answer #1

      "I know that you have a great social media presence and I do follow your Instagram account. Of course, your posts always make me hungry!"

      Rachelle's Answer #2

      "I am not highly involved with social media; however, I can only imagine that your posts are fun and mouthwatering. Should I end up on these social platforms, I will be sure to follow Ed's Easy Diner Limited."

  9. 9.

    Ed's Easy Diner Limited values our customers. Do you agree with the phrase 'The customer is always right'?

      'The customer is always right' has been a long-standing mantra for service-based organizations. Do you agree with this mantra? Why, or why not? The interviewer would like to see you respond positively. If possible, take a look at the company website to see what their mantra or customer service statement is.

      Rachelle's Answer #1

      "Although I believe that the customer is not always right - it's important to treat them as though they are. Within the limitations of health and safety, etc.; I believe it's best to accommodate the customer within reason."

      Rachelle's Answer #2

      "Some customers are quite impossible to please so I would not go so far to say that the customer is always right. With that said, I do treat every customer with the utmost respect and do put their needs first in all reasonable situations."

  10. 10.

    How many tables are you able to manage at one time?

      Depending on the size of the restaurant, you may handle anywhere from 4 to 8 tables, an average of 16-32 guests. If you have previous restaurant experience, discuss the average amount of tables or people that you are accustomed to serving at one time. If you do not have any restaurant experience, you can ask the interviewer questions regarding how they train and prepare their new servers to handle peak volumes.

      Rachelle's Answer #1

      "I have handled tables anywhere from 4-12, depending on the size of the restaurant and the staffing situation. Could you share with me the average section size at Ed's Easy Diner Limited?"

      Rachelle's Answer #2

      "I can commit to excellent customer service, and efficiency, up to approximately 30 guests. In my current role, that is around 6-8 tables. How large are the sections that you assign to your servers?"

  11. 11.

    During slow times in the restaurant, what would you do to keep yourself busy?

      It's essential that you can keep yourself busy, even during downtime. Restaurants will almost always have ebbs and flows when it comes to the volume of dining traffic. Peak times for most restaurants will be the hours surrounding breakfast, lunch, and dinner. Some of the tasks you could take on, during the slower times include:

      - Ensuring glassware is clean
      - Polishing silverware
      - Making utensil rollups
      - Offering to take inventory
      - Wiping down sticky menus
      - Working on your menu knowledge
      - Check the bathrooms for cleanliness or potential issues

      Show the interviewer that you are resourceful and motivated to work!

      Rachelle's Answer #1

      "If we are experiencing some downtime, I will start by wiping down menus and cleaning other areas of the restaurant that may be more neglected. I will offer to help a co-worker with a task or will memorize more of the menu. It's important to me that I always keep busy on the job."

      Rachelle's Answer #2

      "It's essential to me that I keep myself on the go and useful. If the restaurant is experiencing a slower time, I will make utensil rollups, and polish silverware. I will also do additional cleaning or ask the bartender if I can assist with cleaning glasses or cutting the drink garnishes."

  12. 12.

    Why do you want to work for Ed's Easy Diner Limited?

      With many options in the family restaurant industry for employment, why do you want to work for Ed's Easy Diner Limited? Talk to the interviewer about your preference for their company. Dig deep when it comes to your response, bringing up specifics related to their menu, the shifts available, employment awards they have won, or their company mission.

      Rachelle's Answer #1

      "Since I am a university student, it is important to me that I join a company that will be flexible around my hours, and support my goal to finish my degree. Also, I have read a lot on your tuition reimbursement program for top performers, and it intrigued me. I look forward to joining an organization that supports its employees wholeheartedly."

      Rachelle's Answer #2

      "I especially want to work for Ed's Easy Diner Limited because I have friends who have worked here previously, providing me with positive feedback on their experiences. I am looking for a positive work environment where I can stay for a long time to come. Also, your menu is delicious so it's food and quality that I can easily get behind!"

  13. 13.

    What do you know about the workplace culture at Ed's Easy Diner Limited?

      The interviewer would like to know that you have researched their organization before your interview. Company culture and fit is a critical factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the culture at Ed's Easy Diner Limited will work for you.

      Rachelle's Answer #1

      "I know that Ed's Easy Diner Limited has a great reputation for hiring and supporting local university students while they work their way through school. I have a friend who worked at your York location last year, and she said it was one of the best service positions she had ever held. I look forward to learning more about the culture here."

      Rachelle's Answer #2

      "Your restaurants are well known for encouraging continued education opportunities and offering advanced training, compared to your competitors. I appreciate your focus on employee development and cannot wait to learn more!"

  14. 14.

    Delivering excellent customer service is of utmost importance at Ed's Easy Diner Limited. How would you describe your customer service skills?

      To deliver excellent customer service you need first to recognize the skills that you have and play off of those. If you are naturally not a smiley person who give hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job.

      Some skills you may have are:

      - Patience
      - Empathy
      - Adaptability
      - Knowledge
      - Thick skin
      - Networking

      Rachelle's Answer #1

      "As a server, and former retail sales associate, I believe in the importance of having thick skin. I come across a huge range of clients with varying needs in a day. Some are polite, and others are not. My ability to resist stress is one of the reasons why I excel in the area of customer service and dispute resolution. I can put my feelings aside and get down to the basics of what my customers need from me to be satisfied."

      Rachelle's Answer #2

      "Your customer service standards are one of the reasons I was so attracted to your company. I am highly trained in hospitality and am a very attentive individual. I would describe my customer service skills as genuine, friendly, and always a step ahead. When you call my references, they will attest to my great customer service skills."

  15. 15.

    At Ed's Easy Diner Limited we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

      The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

      Rachelle's Answer #1

      "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at Ed's Easy Diner Limited."

      Rachelle's Answer #2

      "I appreciate that Ed's Easy Diner Limited has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."

  16. 16.

    How do you handle a rude, picky or upset customer?

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  17. 17.

    How do you feel about promoting a new menu item, or upselling, during every customer interaction?

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  18. 18.

    Referring to the job description, what will be your least favorite part of this job?

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  19. 19.

    Are you a leader or a follower?

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  20. 20.

    Have you ever volunteered?

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  21. 21.

    How often should you ask a guest if they have a food allergy?

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  22. 22.

    How would you react if your friends came in to eat and asked for a discount on their bill?

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  23. 23.

    How would you respond to a customer who wanted to send their food back?

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  24. 24.

    Do you have any preferred shifts?

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  25. 25.

    How much money do you think this role should pay?

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  26. 26.

    Choose a dessert from our menu and sell it to me.

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  27. 27.

    This position requires you to work around children. Will you agree to a full criminal background check?

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  28. 28.

    Ed's Easy Diner Limited likes to hire individuals who want to grow with us. Where do you see yourself in 2-5 years?

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  29. 29.

    Tell me about your experience with Point of Sale systems.

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  30. 30.

    What questions do you have for me?

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