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Econet Wireless Zimbabwe Limited Interview
Questions

29 Questions and Answers by Ryan Brown

Question 1 of 29
Tell me about a time when you improved communication between yourself and a co-worker or client.
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How to Answer
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Econet Wireless Zimbabwe Limited.
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Top 25 Econet Wireless Zimbabwe Limited Interview Questions
1.
Tell me about a time when you improved communication between yourself and a co-worker or client.
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Econet Wireless Zimbabwe Limited.

Ryan's Answer #1
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Econet Wireless Zimbabwe Limited."
Ryan's Answer #2
"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will Econet Wireless Zimbabwe Limited as well."
2.
We value communication at Econet Wireless Zimbabwe Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Ryan's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
3.
Tell me about a time when your communication skills greatly benefited your team.
Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Econet Wireless Zimbabwe Limited?

Ryan's Answer #1
"My team is made up of great communicators whom I have trained to take every piece of information and break it down into the simplest factor. This approach has greatly reduced in-house issues related to communication."
Ryan's Answer #2
"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success!"
4.
How do you handle a situation where your supervisor does not properly communicate information to you?
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like. The way you answer this question will also set the stage for how you wish to be communicated with should you join Econet Wireless Zimbabwe Limited.

Ryan's Answer #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their own style to be understood."
Ryan's Answer #2
"There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team."
5.
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Ryan's Answer #1
"I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."
Ryan's Answer #2
"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications."
6.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Ryan's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Slack and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Ryan's Answer #2
"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at Econet Wireless Zimbabwe Limited?"
7.
How would you describe your written communication skills?
Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Ryan's Answer #1
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."
Ryan's Answer #2
"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."
8.
Tell me about your experiences giving presentations in front of large groups.
Public speaking can be intimidating so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Econet Wireless Zimbabwe Limited.

Ryan's Answer #1
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of over 200. I have taken a couple of Toastmasters sessions which helped a great deal. I am a confident public speaker."
Ryan's Answer #2
"I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people."
9.
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.

Ryan's Answer #1
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
Ryan's Answer #2
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
10.
Would you say you are a better verbal or written communicator?
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Ryan's Answer #1
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
Ryan's Answer #2
"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."
11.
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Ryan's Answer #1
"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."
Ryan's Answer #2
"We recently had a missing link in communication to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
12.
At your current or former place of employment, how important was communication and dealing with others?
Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.

Ryan's Answer #1
"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on communication and documentation. Because of this, my communication skills are solid."
Ryan's Answer #2
"There is not a healthy level of communication in my current workplace. This is part of the reason why I am seeking new employment. I highly value clear communication. How do you encourage strong communication between employees here at Econet Wireless Zimbabwe Limited?"
13.
At Econet Wireless Zimbabwe Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit their monthly goals. All of these scenarios are great examples to draw on. Better yet, if you have personally seen someone struggling with workplace skills or knowledge, approached them, and offered to mentor them, it is a shining example of leadership!

Whatever your scenario may be, tell the interviewer what you helped the person with, while highlighting the positive outcome of their skills improvement.

Ryan's Answer #1
"Last week our company introduced a new module in our SAP system. I could see that our contracted HR Assistant was having some troubles with the new module. I was familiar with it already, so I offered to help him learn the module. We spent his lunch hour for the next three days working on it. He perfected the module and our company was so impressed with his dedication to learning that they are now trying to find room to hire him on a full time, permanent basis."
Ryan's Answer #2
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with the new folks to the team. I try to always invite them out for coffee so not only they have a friendly face in the office, but also so I can be a resource to them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
14.
At Econet Wireless Zimbabwe Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks. Do you weigh the pros and cons first? Are you considering how it will affect others? Do you consider the company's bottom line? These are all things that the interviewer will be looking for in your answer.

Ryan's Answer #1
"Last month I took an unusual risk by taking an outside sales call when I am an inside sales employee. My client asked me to meet him because he had some additional business he was thinking of giving our company, but he wanted to make sure we had strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my boss preferred that I stay on inside sales accounts but I knew the reward was greater than the potential risk, so I took it. Well worth it!"
Ryan's Answer #2
"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. While it was risky, I wanted to get into sales and a startup environment. My family thought I was nuts. It worked out great, as I got basic sales experience, and then was promoted within months and have since been headhunted out of that position to a strategic senior account executive role."
15.
Work volumes can become very high at Econet Wireless Zimbabwe Limited. How do you handle a larger than average workload?
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Ryan's Answer #1
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Ryan's Answer #2
"Here are some suggestions on how to handle a large workload:

- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
View All 29 Econet Wireless Zimbabwe Limited Questions and Answers
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