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Eastman Credit Union Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Are you a patient person? How do you boost your patience level in challenging situations?

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Eastman Credit Union Interview Questions

  1. 1.

    Are you a patient person? How do you boost your patience level in challenging situations?

      Have you ever stood in line at the bank and lost patience because of how long the line was taking? Now, put yourself in the shoes of a bank teller who has to face many challenges every day. In the banking industry, you may need to deal with customers who move slowly, customers who argue against bank policy, or those who are flustered due to a long line.

      Patience is a virtue, which means that it isn't always easy to come by! Show the interviewer that you are patient individual by giving an example of a time when you displayed a lot of patience in a frustrating situation. Alternately, you can rely on a performance review where your boss commended you on your high tolerance to stress.

      Impatience can cause a lot of stress and anxiety in coworkers and clients, so it is essential that you showcase your ability to remain patient and professional in workplace situations.

      Rachelle's Answer #1

      "I do consider myself to be a patient person; however, it's more of a learned skill that I have mastered over the years. I never demonstrate my frustration or impatience with others in the workplace. To do so is rude and counterproductive. To boost my patience level in challenging situations, I remind myself to have empathy for the other person and what they may be going through that day."

      Rachelle's Answer #2

      "Yes, I am a patient person. I like to learn, teach others, and take careful steps, ensuring that my work is well done. To boost my patience level in a challenging situation, I remind myself that I will come out of the circumstance with more knowledge than when I came into the situation. I take the approach of a student."

  2. 2.

    How much do you earn in your current role?

      Eastman Credit Union wants to know if their salary offering will be enough to win you over. Often, potential employers base your offer on what you are currently earning. So, although this question may feel very direct, the better you answer it, the higher the chance that your job offer will be satisfactory.

      If you can, be transparent about your most recent earnings and your future expectations. Keep your answer simple, and to the point. It is okay to ask the interviewer what they are offering in return!

      Rachelle's Answer #1

      "My current annual salary is $48,000 per year. I seek a compensation plan aligned with the more significant responsibilities in this role. Could you share with me the compensation plan here at Eastman Credit Union?"

      Rachelle's Answer #2

      "I am a recent business graduate, seeking compensation that is fair considering my recent education. Being new to my career, I am most interested in joining an organization that will help me to grow my career."

  3. 3.

    Eastman Credit Union puts our members first. How will you always put our members' needs first?

      Credit union and banking environments are competitive, and one of the factors they compete over is who offers the best customer service! People want to bank where they feel comfortable and welcome. Discuss with the interviewer how you ensure that their members will receive the best service from you, should you be the successful candidate.

      Rachelle's Answer #1

      "My professional approach is always to treat the members of Eastman Credit Union how I expect to be treated when I go to my bank. Sometimes, I go to my bank to make a quick deposit and other times; it's to apply for a loan or ask for financial advice. Those visits can feel vulnerable, so it's important that a member feels welcome and comfortable no matter the nature of their visit. I will put your members' needs first by always smiling, being willing to help, and maintaining my knowledge on Eastman Credit Union products."

      Rachelle's Answer #2

      "I appreciate everything that Eastman Credit Union does to put members first. I will put Eastman Credit Union members first by maintaining knowledge of your products and services. I will actively listen to each member I serve, and ask them discovery questions, to help me best uncover their needs."

  4. 4.

    Walk me through your customer service training.

      A significant part of success in the banking industry comes down to exceptional customer service delivery. This statement is especially true with credit unions who are primarily known for delivering personalized customer service.

      Walk the interviewer through any formal training you have received in the area of customer service. Your education could include on-the-job training, online courses, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

      Rachelle's Answer #1

      "I would love to know more about the customer service training that you offer here at Eastman Credit Union. I have a great instinct when it comes to delivering the needs of my customers. Being in the banking industry for the last five years, I have absorbed many materials related to customer service. My strengths are in building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit."

      Rachelle's Answer #2

      "Being a recent graduate and new to my career, I cannot say that I have received any customer service-specific training. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. I would be happy to take any training that you recommend and would love to hear more about your specific training program here at Eastman Credit Union."

  5. 5.

    In this role, you will handle thousands of dollars of cash, payments, deposits, and funds transfers. This responsibility requires you to be detail-oriented, accurate, and honest. Does this describe you?

      The best way to answer this question is to refer to your past performance. You might want to bring in a written performance review where your current boss mentions how reliable you are. You can offer up your references, or talk about a time your supervisor or co-workers complimented you on your work ethic.

      Rachelle's Answer #1

      "I have worked in the banking industry for twelve years without a discrepancy in my work. I believe this good work is due to my keen attention to detail, and the fact that I am honest enough to own up to an error I make in the workplace. When you call my references, they will attest to the fact that I am reliable and honest."

      Rachelle's Answer #2

      "When you call my references, they will most certainly tell you that I am honest and accurate in my work. In the banking industry, it's imperative that I am detail-oriented. I have not experienced an issue or discrepancy thus far, and I will continue to be careful and attentive in my work here at Eastman Credit Union."

  6. 6.

    Have you been trained in the proper techniques for detecting counterfeit cash and fraudulent checks?

      Detecting counterfeit cash or fraudulent checks is an important skill to possess when working in the banking industry. Approximately $150 million worth of counterfeit money is currently circulating in the US. For this reason, it's crucial that banking professionals possess the knowledge necessary to detect fake bills.

      It can be simple to detect counterfeit cash, especially with the technology and systems that banks have in place; however, checks can be a bit trickier. Talk about any training you have received. If you are self-taught or new to the industry, that's okay too! Assure the interviewer that you will be careful and detailed with each member transaction.

      Rachelle's Answer #1

      "I have received formal training in my current role and am very confident in my ability to detect counterfeit cash and fraudulent checks. There are many steps to take with cash, including looking forraised printing, blurry borders, lack of red and blue threads, watermark authenticity, and more. Checks can be a bit trickier, so I first look for a perforated edge, the check number, and the logo of the bank from where the check originated. Rest assured that I am meticulous and keen on detail."

      Rachelle's Answer #2

      "Fraudulent checks can be a challenge to detect. I know that one of the most important factors to look at is the MICR line, which is at the bottom of every authentic check. When running my finger over the ink on the MICR line, it should feel smooth. On many fake checks, this line will feel bumpy and raised. When it comes to counterfeit cash, I look at the quality of the paper, how the watermark reacts to the light, and its corresponding numbers. I have strong attention to detail and will be very careful with every transaction I complete at Eastman Credit Union."

  7. 7.

    Are you okay with routine work, or do you prefer a mix of responsibilities?

      Much of a banking environment will be routine; however, the customers you interact with will change daily. So, although banking may offer routine, there is still variety in your day. Show the interviewer that you can handle the balance.

      Let the interviewer know that you understand you will have the same goals and processes each day. At the same time, show that you can manage the challenge that comes with customer interaction and other factors that deliver unpredictability in the workplace.

      Rachelle's Answer #1

      "I enjoy both working in a routine but also having a mix of responsibilities. In my current position, my schedule and goals are the same every day. What changes daily are my clients and their needs. These needs are where my day can become unpredictable. I enjoy that variety because it keeps me on my toes, engaged, and excited to come to work every day."

      Rachelle's Answer #2

      "Although it may seem routine, no day is the same for me in the banking industry. Generally speaking, my job function remains the same every day, but my customers offer me variety in my day. I am pleased with the pace that this role offers."

  8. 8.

    If hired, how will you begin to build trusting relationships with our clients and your co-workers?

      Credit Unions often boast a tighter-knit customer base than traditional banks. Members of Eastman Credit Union may have higher expectations when it comes to the level of service they receive from you, and it all begins with connection. With a wide range of backgrounds, and personalities; client and coworker connections can take time to form. Discuss how you ensure an active line of communication right from the start.

      Rachelle's Answer #1

      "First impressions can mean everything, so I will make a strong attempt to build a genuine connection with Eastman Credit Union clients and team members. With your members, I can ask lighthearted discovery questions such as where they work, or if they have any fun vacations coming up. I will also be open to feedback on how I can best support them and their banking needs. With my co-workers, I will be there to listen, observe, learn, and support."

      Rachelle's Answer #2

      "To build a trusting relationship with my co-workers, I will show up to work on time and dressed appropriately. I will listen to their coaching and ask for feedback. When it comes to the members of Eastman Credit Union I will add value to every interaction and get to know them on a level that is personal yet still professional."

  9. 9.

    What would you do if you caught a co-worker stealing money from Eastman Credit Union?

      Since you will handle thousands upon thousands of dollars in cash every day, the interviewer wants assurance that you are responsible, keen, and honest. A part of honesty is also holding your co-workers accountable for their actions, and following Eastman Credit Union policy. Discuss the steps you would take if you caught a co-worker stealing.

      Rachelle's Answer #1

      "I show pride in my work, and always take concern for the good of the company. I would feel obligated to report a co-worker stealing from the company, whether it was $10 or $10,000. If I were to witness a co-worker stealing, I would report the incident immediately."

      Rachelle's Answer #2

      "Theft is never acceptable, no matter the amount of intention. If I witnessed a co-worker stealing money from Eastman Credit Union, I would report the incident to my nearest supervisor. Of course, if you have a more formal process for reporting incidents of theft, I would refer to those guidelines."

  10. 10.

    Looking back to your most recent performance review; what was one area for improvement, and one positive?

      This question is another way to ask about your strengths and weaknesses. By asking for specific performance evaluations, the hiring authority is more likely to get a direct answer and a better idea of the full picture.

      If you do not have formal performance evaluations, you can also lean on a recent conversation with your direct manager. Your positive highlight can be big or small, but be sure to relate your positive points to the requirements of the Eastman Credit Union job posting.

      When you talk about your area for improvement, avoid mentioning something that would make you ineligible for the position. For instance, if you are interviewing for a banking position, simple math should not be your weakness. Also, be sure to discuss that you are actively working to improve this weakness.

      Rachelle's Answer #1

      "My most recent performance review was very positive. My boss is thrilled with my ability to analyze data on a client account very quickly; allowing me to see cross-selling opportunities quickly. One area for improvement was to speed up my work a little bit and get through my line of customers a bit faster. I am cautious at work; however, I am training myself to perform certain tasks faster without cutting any corners."

      Rachelle's Answer #2

      "Formal performance evaluations are not part of my regular role, but I do get a lot of feedback daily. My manager comments quite often on my product knowledge, and how well I retain information, even with brand new roll-outs. One thing that I can work on is my typing speed. I am accurate and type about 50wpm, which isn't too bad, but I am practicing to get to 75wpm."

  11. 11.

    What do you believe we can improve on, at Eastman Credit Union?

      The interviewer is not asking for you to give a whole list of what you think they do poorly. This question offers an opportunity for you to point out a single aspect that you could improve on, should you be hired. The point is to show the interviewer that there may be a gap in their offering that you can help fill. Remain positive and upbeat when you give your answer.

      Rachelle's Answer #1

      "I believe that Eastman Credit Union could serve its customers even better by having a stronger online and social media presence for each community that you serve. I happen to be very passionate about marketing, and quite knowledgable so I am happy to help!"

      Rachelle's Answer #2

      "Although your community involvement is strong, there are opportunities for involvement that would branch out past seasonal volunteer work. I would love to see Eastman Credit Union host more community efforts rather than primarily sponsoring the efforts of others. I have an extensive background in volunteering as a volunteer coordinator and could help Eastman Credit Union craft a great strategy for this particular community."

  12. 12.

    Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

      Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.

      Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment Eastman Credit Union if you have had an excellent customer service experience with them.

      Rachelle's Answer #1

      "Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."

      Rachelle's Answer #2

      "Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large, and traditional banks can. Also, if we consider geographical location; most credit unions are in smaller, rural communities where service and connection is everything."

  13. 13.

    In your opinion, what is the best service or product offered at Eastman Credit Union?

      The interviewer wants to see that you have put time into researching and getting to know the offering at Eastman Credit Union. As a well-established credit union, Eastman Credit Union offers an excellent range of banking products for their loyal members. Choose which service or product you think stands out from the rest, and why.

      Rachelle's Answer #1

      "I appreciate the terms surrounding your Traditional Individual Retirement Arrangement (IRA). When used properly, this tax-deferred retirement plan can significantly benefit your members. Could you share with me what percentage of your members take advantage of this offering?"

      Rachelle's Answer #2

      "The home equity loans offered by Eastman Credit Union sound wonderful! Your fixed-rate equity loan offers stability for the members who take advantage. This product is a great option for your members who need money for a one-time or unexpected expense. Set monthly payments mean there are no surprises for your members."

  14. 14.

    Are you a Eastman Credit Union member?

      The answer to this question will be straightforward; yes, or no. Depending on your status, you may not be eligible for member approval at Eastman Credit Union. If you are not a member, or not eligible to be a member, talk about the fact that you would be a member if possible. If you are a member, be ready to talk about what you enjoy most about banking with Eastman Credit Union.

      Rachelle's Answer #1

      "I have been a member at Eastman Credit Union since moving to this town in 2011. I have been thrilled with the personalized customer service, your competitive fees, and reasonable interest rates on unsecured loans. Just last year, I received my first mortgage through Eastman Credit Union and was so happy with how smooth the entire process was."

      Rachelle's Answer #2

      "At this point, I do not meet the requirements to become a member at Eastman Credit Union. I would love to be a member one day when I am eligible. I hear many excellent factors associated with membership at your credit union. The online reviews are excellent, and I look forward to further serving your hard-working, well-deserving members."

  15. 15.

    You will handle member transactions in this role. Talk to me about your mathematical skills.

      Expectations are that you handle every member transaction with the utmost care and attention. In addition to this keen sense of detail; strong math skills are also a necessity when it comes to working in a banking environment. Discuss your math skills, showing confidence in your abilities related to cash-handling, counting, and making smooth member transactions.

      Rachelle's Answer #1

      "I did very well in any math-related courses while obtaining my business degree. My math skills are strong, and I very rarely have a discrepancy in the workplace. I will meet the expectations of accuracy for Eastman Credit Union and your members."

      Rachelle's Answer #2

      "Math has always been a strong suit for me. I did very well in high school math and was even a tutor for struggling students. I am comfortable with the math skills required when it comes to accepting cash, giving exact cash amounts, keying in transactions, balancing cash floats, and performing other banking-related tasks."

  16. 16.

    How do you protect the privacy of every customer you assist?

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  17. 17.

    Do you have any sales experience? Would you be comfortable upselling a Eastman Credit Union banking product?

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  18. 18.

    Are you aware that this job has goals and targets? When have you worked in a similar environment?

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  19. 19.

    How do our fees at Eastman Credit Union stack up against traditional banks?

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  20. 20.

    Do you have any formal education that will help you succeed in this role?

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  21. 21.

    Customers can become upset with Eastman Credit Union policy at times. How would you handle a customer who is angry because they do not agree with a policy?

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  22. 22.

    Tell me about one career achievement you have set for yourself this year.

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  23. 23.

    Do you consider yourself a logical person, able to make sound judgments under pressure?

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  24. 24.

    Have you ever been terminated? If so, what were the circumstances surrounding your termination?

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  25. 25.

    Your background is not in banking. Tell me what skills and characteristics qualify you for this position with Eastman Credit Union.

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  26. 26.

    How would you approach a task you were not trained to do?

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  27. 27.

    Do you have plans for continued education?

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  28. 28.

    One small error can throw off our entire balance. How do you react when you do something wrong at work?

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  29. 29.

    What do you enjoy about your career in banking?

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  30. 30.

    Do you have any questions about Eastman Credit Union or this job?

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