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Eastern Health Canada Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

Eastern Health firmly believes that partnering with the communities they serve and with others who share a commitment to quality and improved health. Talk about a time you were a part of a partnership that made stellar healthcare services possible.

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Eastern Health Canada Interview Questions

  1. 1.

    Eastern Health firmly believes that partnering with the communities they serve and with others who share a commitment to quality and improved health. Talk about a time you were a part of a partnership that made stellar healthcare services possible.

      Eastern Health prides itself and its workers on their ability to collaborate as teams and with the greater community to provide the best health outcomes possible for patients and the great population as a whole. Your interviewer will be looking to hear your willingness and ability to partner with other individuals and larger groups to be a part of a team effort. Talk about a specific example of a time you did this that had a great impact on an individual or many people because of the group's efforts.

      Ryan's Answer #1

      "Throughout my career, I have always been the most personally fulfilled when I've worked as part of a collaborative team effort and a great example is recently with a teenage patient that was having health and behavioral issues. As his primary care provider, I was seeing him for chronic asthma and breathing issues that had come up. His mother indicated that these issues further compounded the trouble he was having socially at school. He was starting to run with a bad crowd of kids and had recently been skipping school and getting into other trouble. Knowing that the teen had a passion for music and the arts, I recommended to he and his mother that there were several local after school programs available to learn guitar, arts or cooking that he may be interested and I made some calls to some local contacts about enrolling in the programs. At a follow up appointment several weeks later, the young man and his mother thanked me for the recommendation and the mother reiterated that she was seeing a positive turnaround at school and with the new friends he had made."

      Ryan's Answer #2

      "With my current organization, I was fortunate enough to be able to organize and lead a team of individuals that was focused on patient access to our surgical care services. In leading these efforts, my first goal was to pick the best team members that brought expertise and a willingness to brainstorm ideas and put ideas into solutions. Luckily, the team I assembled bought into the fact that we needed to make drastic improvements. With bi-weekly meetings regularly scheduled, we are already starting to see great decreases in wait times for minor and elective surgeries while our urgent surgical care has remained right on par. With only a few new processes implemented, the team is working on more initiatives to improve access further and we are excited about the future prospects for our patients."

  2. 2.

    In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

      The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved
      - Warm Hearted

      Ryan's Answer #1

      "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "

      Ryan's Answer #2

      "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

  3. 3.

    Eastern Health Canada supports a healthy work/life balance for all employees. How do you balance life and work?

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

      Ryan's Answer #1

      "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

      Ryan's Answer #2

      "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

  4. 4.

    Rate your problem solving skills from 1-10. How do you justify your rating?

      The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

      Ryan's Answer #1

      "I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."

      Ryan's Answer #2

      "I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."

  5. 5.

    We at Eastern Health believe in the philosophy that the strength of each part, both within and beyond our structure, creates a wholeness on which we can succeed. What does this philosophy mean to you?

      Eastern Health values the true power of many individuals coming together in a team effort to provide great patient care and service to their communities. Each member of the Eastern Health team needs to buy into this philosophy and your interviewer will be looking to hear that you do. Talk about how each person on a team brings a level of experience and expertise that can complement others to make the team greater. Let your interviewer know that you value this philosophy and would thrive in this environment.

      Ryan's Answer #1

      "I am a firm believer that a team or organization is only as good as its weakest part. Sort of like an antique clock, where each piece plays their own unique part in helping the clock show the correct time. The same can be said about an organization like Eastern Health, from front-line nursing staff, custodial staff and administrative staff to the physicians and executives that run the operations, each person has their own level of knowledge and expertise to the bring to the table to ensure safe and sound patient care."

      Ryan's Answer #2

      "Teamwork in the healthcare setting is extremely important to providing the best care possible to each patient that walks through our clinic or hospital doors. In our lab setting, each member of the team brings their own cultural beliefs and skills and is a integral member of the team as a whole. I love and respect the fact that I get to work with so many diverse and talented individuals and feel great every time we provide critical answers and diagnoses to our patients."

  6. 6.

    Eastern Health values fairness in the care that they provide to all individuals. How do you demonstrate that you value equity and justice in the allocation of resources to deliver excellent patient care to all?

      In the world of healthcare, organizations are striving to cut front-line costs while continuing to provide world class care for their patients. The use of resources, whether they be time, effort, equipment or supplies, must be used wisely and fairly with patients. Your interviewer will be looking for you to expand on the fact that you are wise with all of your resources and that you take an unbiased approach among your patients to do this. If you have a specific example of how you do this, be sure to talk about that.

      Ryan's Answer #1

      "Currently, I work on an extremely busy med/surg unit where my shift can entail the care of many patients at one time. During the busy times, I have to give extra care to the time that I devote to my patients and do this wisely. While talking and getting to know patients is great at times, I can't afford to let the care of others slip with unnecessary conversations when I am extremely busy. To transition out of a patient's room, I am tactful and honest about the reason's I need to leave and always part with them by letting them know that they can put their call light on anytime I am needed."

      Ryan's Answer #2

      "As a unit manager, I am in charge of both our labor resources and supplies to our units and I must have a budget conscious approach to both of these things. Me and a team of individuals have implemented great forecasting techniques to ensure that we are staffed with the right amount of labor at all times and we have developed a call schedule to use when necessary. With our supplies on the unit, I have implemented policies that have eliminated the need for some wasteful supplies we have used in the past to help save funds. I'm happy in knowing that all changes that were made had no negative impact on patient care in my unit."

  7. 7.

    Eastern Health operates under the direction of a Board of Trustees that is appointed by the Minister of Regional Health and Community Services. What do you know about the role that the Minister plays in healthcare in Canada?

      The healthcare industry in Canada is overseen by the Department of Health and Community Services and they appoint a minister into the role of oversight over the entire department. For this question, your interviewer will expect you to have an understanding of the role that the department and the minister play in the regulation of the healthcare industry so your homework on this question will pay off. Talk about the minister being an appointed role and that it is a physician that holds that role. Why is that important? As well, talk about the fact that the department has roles in implementing healthcare policies, monitoring programs and hosts very important medical record keeping in the province.

      Ryan's Answer

      "Canadians are extremely fortunate to have the Department of Regional Health and Community Services to oversee the local healthcare industry. In my current role, I have witnessed how beneficial the Newfoundland Medical Care Plan was for our residents. Recently, Minister Haggie has been involved in several great updates to the plan that benefit residents and healthcare workers alike. His leadership in the oversight of the department will pay great dividends to our residents for years to come."

  8. 8.

    Eastern health values having respect and celebrating the uniqueness of all individuals. What are some ways that you celebrate individuality in the workplace and why is this important to you?

      Successful organizations and teams tend to value diversity and the unique perspectives that each individual brings to the team. This difference in perspective and mindset offers an organization or team a wide array of thoughts and ideas that can help the place grow to new heights and Eastern Health recognizes this. For this question, let your interviewer know that you welcome the opportunity to work with individuals from all walks of life because everyone's unique perspective helps the greater good. If you have a good example of a time that you really helped foster the individuality of a team, talk about that as well.

      Ryan's Answer #1

      "In my current organization, I love the fact that we are very culturally diverse within the organization at a whole and on my work unit as well. As a newer graduate, I have loved getting to work with older, more experienced nursing staff as well as colleagues that come from many other countries and heritages. With no hard and fast that govern how a patient should be treated, I love gaining the insight of other people that have different backgrounds to be able to make my own mark on the nursing world."

      Ryan's Answer #2

      "Having worked in a department that was strictly older white females for a long time, I never came to realize how important diversity and individuality were until I took my current job. In my current department, I work with people from all over the world and from all different age groups. Our experiences and work history give our team a more well-rounded experience base and problem solving resources for our patients. Rather than one perspective looking at a patient issue, we have the insight of many looking from every different angle and this greatly benefits our patients."

  9. 9.

    Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

      The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Ryan's Answer #1

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Eastern Health Canada you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

      Ryan's Answer #2

      "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

  10. 10.

    Talk about a time that you have seen the positive impact of the Department of Regional Health and Community Services. Why was this important to you or the care of patients?

      Eastern Health operates under the watchful eye of the Department of Regional Health and Community Services and your the organization expects employees to respect and follow the policies set forth by the department. Looking back on your career to this point, what has been one of the most positive influences the department has had on your work? Reiterate how this was impactful to the services you provide in your role.

      Ryan's Answer #1

      "I have been personally impacted by the department within my own family when behavioral therapy became available for children in the home. My middle school aged nephew was in desperate need for therapy and the time and travel required for the therapy was impacting my sister and her husband. When the department made in home therapy available, they saw a complete turnaround in his personal habits and his schoolwork almost immediately."

      Ryan's Answer #2

      "Because of the department, the opening of several protective care community facilities in the province greatly helped some of the dementia patients that I was working with at the time. Prior to these facilities, patients with sever dementia may have been at risk in most general care facilities where staff and facilities couldn't cater to their needs or keep them safe. I know that two of my former patients are living their lives as full as possible in these facilities at this time."

  11. 11.

    Eastern Health Canada has a diverse workforce. When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

      Ryan's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."

      Ryan's Answer #2

      "I am so glad you pointed out your need for diversity at Eastern Health Canada. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

  12. 12.

    Eastern Health Canada was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

      Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

      Ryan's Answer #1

      "I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."

      Ryan's Answer #2

      "I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Eastern Health Canada in hopes to be considered for the median salary for the role."

  13. 13.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Ryan's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Ryan's Answer #2

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

  14. 14.

    Why do you think you will be successful in this role with Eastern Health Canada?

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Eastern Health Canada. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Ryan's Answer #1

      "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

      Ryan's Answer #2

      "I believe my success with Eastern Health Canada will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

  15. 15.

    How have you demonstrated your ability to develop long-term objectives or goals in your role in healthcare? Why were having these important?

      Being goal or objective driven is imperative at a high level for any healthcare organization and Eastern Health is no different. To develop and meet high level objectives, Eastern Health relies on its departments and employees to implement goals to help the organization succeed. No matter what your role is in the healthcare industry, setting objectives or goals to help the betterment of the organization is important and your interviewer will be looking for your ability to do this. Speak to your interview about being goal driven and give an example of how you are able to set long-term goals in your career field.

      Ryan's Answer #1

      "Working with patients in the clinic setting, it's easy to get trapped in the day to day and minute to minute mindset and not stay focused on long-term goals of the organization. To curb this, I set both personal goals for myself and help follow my own progress toward helping greater departmental and organizational goals. Last year, I made it an objective to see a decrease in patient follow up appointments within three weeks of an initial visit. To start my goal, I needed a baseline of numbers and I worked with my scheduling staff to look into this. Once the baseline was established, I focused on better patient education and immediate follow up through our online portal with patients and a year in to the objective, I'm happy to see that the number of follow ups within the three week period has dropped by 50%."

      Ryan's Answer #2

      "Having worked in a laboratory setting for my entire career, I've found it important to set personal objectives that help the organizations patient care and bottom line at the same time. Errors are heavily tracked in the lab setting and each year I set a personal goal to improve upon my error numbers from the previous year. My current employer tracks these and uses errors as a part of our annual reviews and I review my goals with my director during monthly 1:1 meetings. Does the department at Eastern Health track errors?"

  16. 16.

    In what ways have you demonstrated the ability to collect and analyze health data in your current role or a previous job? Why is this important?

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  17. 17.

    What type of work environment do you dislike working in?

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  18. 18.

    With the importance that Eastern Health placed on community involvement and programs, what are ways that you can help assess the need for health related programs in the community?

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  19. 19.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

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  20. 20.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  21. 21.

    What part of your healthcare career brings you the most stress?

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  22. 22.

    Do you prefer to work in a team based position or individually?

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  23. 23.

    We value integrity and the ability to have open, honest communication with our colleagues in patients. Talk about a time you had to have a difficult conversation with a patient or colleague. How did you handle that situation?

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  24. 24.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

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  25. 25.

    At Eastern Health Canada we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

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  26. 26.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

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  27. 27.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

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  28. 28.

    Eastern Health's vision is based on the understanding that both individuals and the whole community have important roles to play in maintaining good health. Can you give your thoughts on this sentiment?

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  29. 29.

    What is your patient care philosophy?

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  30. 30.

    We want to ensure that we hire a competent and educated person into this role with Eastern Health. Please discuss your education in the healthcare field that led you to this point in your career.

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  31. 31.

    At Eastern Health Canada we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

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