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Eagle Creek Software Services Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Here at Eagle Creek Software Services, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

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Eagle Creek Software Services Interview Questions

  1. 1.

    Here at Eagle Creek Software Services, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

      As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

      Ryan's Answer #1

      "As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

      Ryan's Answer #2

      "In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Eagle Creek Software Services."

  2. 2.

    In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?

      At Eagle Creek Software Services, teamwork is of utmost importance for the system analysts to perform their job well. Talk to your interviewer about your most comfortable methods to communicate with others on your team and give examples of how you've contributed to a team based atmosphere. Be sure that your interviewer walks away from your conversation without a shadow of a doubt that you will be a team player if hired for this position.

      Ryan's Answer #1

      "As you can see from my resume, my current job is with a worldwide software development organization. Because of our reach, a lot of my colleagues that I work with are in different locations than me. Most communications are in email and I consider myself great at communicating clearly through email. We also utilize Skype for video meetings when I need to get face to face with my engineers and testers on my projects. While not having someone in an office next door can be difficult at times, especially when looking to coordinate high needs tasks, being organized and timely in communications is key to success."

      Ryan's Answer #2

      "I consider myself excellent at coordinating activities among my team of colleagues and keeping lines of communication open with them as well. In my current role, I lead a bi-weekly huddle where our testers, architects, engineers and analysts can get together in a room for 30 minutes to discuss high needs items as a group. All of the individuals involved in these meetings have been very thankful for my coordination of them because of the eventual time that is saved through elimination of email chains and one-off conversations between people."

  3. 3.

    What would you consider your technical specialty?

      Do you have any particular areas of interest or ability? Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. It's a great idea, if you can, to highlight particular skills that may be listed on the company's job posting/job description. If there is a related area of interest where you'd like to expand your skills, you can mention those as well.

      Ryan's Answer #1

      "Computing and Network Communications has always been a solid area for me. I have a big interest in how network communication improves our daily lives and our overall business efficiency. I see that you are looking for team members who are experts in network communications which is what caught my eye when I first saw your job posting."

      Ryan's Answer #2

      "I have been focusing my career on becoming a cloud integration specialist although I do have cross-platform app development expertise as well."

  4. 4.

    How do you ensure that you have a healthy work-life balance in your career?

      In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for Eagle Creek Software Services.

      Ryan's Answer #1

      "As I am passionate about my career as a UX designer, I am also passionate about my family. Any moments outside of work are spent coaching my kids traveling baseball teams in the summer months and then spending as many weekends as possible on the ski slopes. These activities help keep me active, physically fit and keep my mind centered on what it truly important in my life when work weeks get stressful."

      Ryan's Answer #2

      "Having watched many of my senior colleagues over time suffer from work burnout that has caused marital issues and health issues, I make it a priority to maintain a healthy balance between my work and my home life. My free time is spent in the outdoors with my wife, whether that be on the lakes and rivers fishing or biking around town. I consider myself fortunate to be considered for a position here at Eagle Creek Software Services because I know that you put a focus on your employees maintaining this healthy balance because the organization realizes how important this is to be productive."

  5. 5.

    What skills do you use to cope with the day to day stress and pressure on the job?

      In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

      Ryan's Answer #1

      "Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

      Ryan's Answer #2

      "I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

  6. 6.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Eagle Creek Software Services by asking your interviewer which model they work off of.

      Ryan's Answer #1

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer #2

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Eagle Creek Software Services, can you expand on what models you use here in your software development life cycle?"

  7. 7.

    If you were working on a project here at Eagle Creek Software Services that came with frequent changes in user requirements, how would you handle that situation?

      For a system analyst, situations like this can bring stress into the work equation very easily as it can feel like work that is being done is useless for the end user. Rather than looking at it from the pessimistic point of view, try and steer your answer toward the positive by highlighting how you could improve any future processes or learn from the situation moving forward. Make sure that you are very open to the fact that you are an open communicator and don't hesitate to do so when needed.

      Ryan's Answer #1

      "I am a realist and know that in the software world, user requirements change on a very routine basis. But, if I were to notice that changes were happening in an out of line manner, I'd first look at our own internal processes to see where we can improve. If a requirement document needed updating, I would work with my engineering team to ensure that was done. Then, I would pick up the phone to speak with our customer that put through the request to get firsthand knowledge about the situation. In my experience, this is the best way in ensuring that user requirements changes are effective on the first try."

      Ryan's Answer #2

      "Having recently been in a similar situation, my first step was to document all email communication surround the changes that had taken place up to that point. By getting all of the conversations in one spot, I was able to document all of our known requirement changes and I sent them to the key decision maker from the customer to both sign off on and prioritize the changes we were to be making in the near future. This gave the customer the ability to provide direct feedback and feel a part of the direct process while also outlining our priorities moving forward."

  8. 8.

    If you were confronted with a time where you wouldn't be able to meet a deadline here at Eagle Creek Software Services, what steps would you take when you made that realization?

      At some point in any person's career, the inevitable happens and an important deadline needs to be missed. With your interviewer fully understanding this fact, they are solely interested in how you react to this situation and what you do to make the situation right. In your answer, focus on the refocused planning and communication needed while also avoiding blaming others for the situation. Your interviewer holds accountability as a desirable virtue, so be sure to take accountability for actions in your response.

      Ryan's Answer #1

      "In my current position, I am very used to handling multiple tasks and projects on a day to day basis. Last year, my team was tasked with what started as a low priority project. After assembling a team to initially discuss the details and set a deadline for completion with our management, the project unfortunately fell off the radar of everyone on the team with many more high priority projects coming up each week. As the initial project's deadline was within a week of being due, our CEO reached out to me for a progress report. I immediately took full responsibility for letting this fall off the radar and I ensured our CEO that we would have an updated timeline set by the end of the week. In doing this and completing the project to his satisfaction, this was really the tipping point in our department moving forward utilizing a detailed project management tracking system. To this day, I can't say enough about how appreciative I am about utilizing this awesome system. Moving forward, you can rest assured knowing that I take full accountability for my actions and do what is necessary to communicate new expectations and meet them fully."

      Ryan's Answer #2

      "Having been in this situation before, I would first sit down to gather all the facts possible in the situation. What was the deadline, why wasn't it met and what can be done are all important questions moving forward. From there, communicating to all key parties is extremely important and doing so in a timely manner is critical. In this communication, taking accountability and setting new expectations for delivery in a concise and tactful manner will most often put stakeholders at ease and allow for successful completion."

  9. 9.

    If hired for this position here at Eagle Creek Software Services, would you be comfortable handling overall project manager responsibilities for new software development?

      As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at Eagle Creek Software Services. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at Eagle Creek Software Services. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

      Ryan's Answer #1

      "Looking to join the team here at Eagle Creek Software Services directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

      Ryan's Answer #2

      "I would absolutely be comfortable if tasked with project manager duties here at Eagle Creek Software Services. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

  10. 10.

    As the onsite consultant for our clients here at Eagle Creek Software Services, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

      The consulting world at Eagle Creek Software Services will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

      Ryan's Answer #1

      "Having worked as a consultant for a large healthcare medical record software organization, I had access to thousands of medical records with each new client that we brought aboard. While often required to sign confidentiality and HIPAA agreements with each client, my own values would never allow me to compromise the secure data of a patient. If hired for this role, I would hold the confidential data with your clients in the highest regard and wouldn't hesitate to take all measures possible to ensure that data is secure."

      Ryan's Answer #2

      "Successful consulting relationships with customers are built on trust and I value and respect the trust that my customers show my by maintaining all policies on confidentiality with each customer. My current role in the banking industry allows me access to the software of many banking institutions when I am onsite with them. When working with staff at bank branches, I don't discuss any personal financial data that I have access to even with them."

  11. 11.

    In your current work, what are the important steps you take in the data validation process?

      Depending on your training and your past roles prior to interviewing at Eagle Creek Software Services, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.

      Ryan's Answer #1

      "As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."

      Ryan's Answer #2

      "The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"

  12. 12.

    As a consultant with Eagle Creek Software Services, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

      Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Eagle Creek Software Services, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

      Ryan's Answer #1

      "As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

      Ryan's Answer #2

      "In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

  13. 13.

    What is one thing that really tests your patience when dealing with your coworkers?

      While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.

      "As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

      Ryan's Answer #1

      "As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

      Ryan's Answer #2

      "Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."

  14. 14.

    In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

      Eagle Creek Software Services uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

      Ryan's Answer #1

      "In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."

      Ryan's Answer #2

      "In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."

  15. 15.

    What experience do you have in the different types of software maintenance?

      As a reputable company, Eagle Creek Software Services takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

      Ryan's Answer #1

      "Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."

      Ryan's Answer #2

      "In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Eagle Creek Software Services, I also have experience performing perfective, preventative and corrective maintenance on software as well."

  16. 16.

    What do you feel are the primary features and benefits of the Java programming language?

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  17. 17.

    What software analysis and design tools do you have familiarity working with?

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  18. 18.

    In Oracle, do you understand what a join is and what the various types of joins are?

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  19. 19.

    We seek to hire highly ambitious people. Where would you like your career with Eagle Creek Software Services take you?

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  20. 20.

    If hired for this position at Eagle Creek Software Services, what leadership skills would you bring to our team?

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  21. 21.

    In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

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  22. 22.

    Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?

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  23. 23.

    As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

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  24. 24.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

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  25. 25.

    Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Eagle Creek Software Services?

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  26. 26.

    If you were asked to review a colleague's code that they had written, what key things would you look for?

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  27. 27.

    Eagle Creek Software Services embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.

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