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ECI Telecom Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
At ECI Telecom we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.
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How to Answer
The interviewer can see that you have previous positions which qualify you for this job with ECI Telecom, Ltd.; however, they want for you to go into further detail on the roles which you feel are the most relevant to the position at hand. This question also helps the interviewer to see that you understand the job description and requirements of the role. If you do not understand the position requirements fully, a question like this will make that transparent to the interviewer. Be sure you know your stuff! Use the keywords provided in the job posting/job description to keep the attention of the interviewer.
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Top 30 ECI Telecom, Ltd. Interview Questions
1.
At ECI Telecom we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.
The interviewer can see that you have previous positions which qualify you for this job with ECI Telecom, Ltd.; however, they want for you to go into further detail on the roles which you feel are the most relevant to the position at hand. This question also helps the interviewer to see that you understand the job description and requirements of the role. If you do not understand the position requirements fully, a question like this will make that transparent to the interviewer. Be sure you know your stuff! Use the keywords provided in the job posting/job description to keep the attention of the interviewer.

Rachelle's Answer #1
"From my understanding of this position, you are looking for a professional who is skilled in X, Y, and Z. I bring about seven years of experience in each of those skills - primarily from my jobs with Company A and Company B. In total; I have over ten years of industry experience which means a full understanding of your organizations' primary focus."
Rachelle's Answer #2
"I feel that my current position is the most relevant to this particular role with ECI Telecom, Ltd. because we use the same software, and the business model is very similar. My current position aside, I have approximately ten years of related experience in skills A, B, and C - which you mentioned as required skills for this position."
2.
Our industry is a competitive one. In your opinion, what makes ECI Telecom stand out from our competitors?
It is vital that you thoroughly research ECI Telecom, Ltd. before your interview, as well as their competitors. Be prepared to talk about their competitive landscape and why ECI Telecom, Ltd. comes out on top. You can keep your answer brief but be as specific as you can. Show off the research you've done!

Rachelle's Answer #1
"I fully understand that this is a competitive industry. You get one chance to impress your customers, so first impressions are everything. When I looked online at the industry reviews, ECI Telecom, Ltd. seemed to have many more positive reviews than any competitor. You say on your website that your customer service values are the most important focus and that truly does stand out."
Rachelle's Answer #2
"After researching ECI Telecom, Ltd. I think that the verbiage you use on your website and your social media content has the most positive and customer-centered message. That was a real stand out to me."
3.
At ECI Telecom we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?
Everyone has their strengths and areas of expertise. The interviewer wants to know what your is. Talking about your strong suits is not bragging, but it can still be tough to pump your tires. Think about times in the recent past where your manager or co-workers have come to you for answers. Do you seem to have the answers when it comes to a particular subject? Perhaps you just completed additional education or certification in a specific area. Discuss an area where you think you bring above average industry knowledge.

Rachelle's Answer #1
"I have spent a few years sharpening my knowledge and expertise in X. In my current position, my coworkers will often come to me with questions relating to this subject. I am always happy to help, and if I do not know the answer, I will research until I have found one."
Rachelle's Answer #2
"If I could sum up my knowledge in one area of expertise, I would say that I am a subject matter expert in heavy duty electronics and equipment. I am very passionate about the subject. With that said, I do enjoy continued education in a range of subjects."
4.
We have multiple avenues for career growth. Where would you like to see your career with ECI Telecom take you?
Interviewing, hiring, and onboarding is an expensive and time-consuming process for ECI Telecom, Ltd.. Since there are likely many career opportunities available to you at ECI Telecom, Ltd., be prepared to discuss how you would like to see your career grow. This shows the interviewer that you are engaged in this process and interested in becoming a long-term fixture in their organization.

Rachelle's Answer #1
"I was browsing your online job board to see what types of growth opportunities were available with ECI Telecom, Ltd.. One role that stood out to me was the IT Department Manager position. It seemed that this could be a very natural step in my career once I have grown with you for a couple of years. I'd like to learn more about what I can do to prepare myself for a role like that."
Rachelle's Answer #2
"In my current position, I have had my sights set on the senior leadership position in my department. If I were to join ECI Telecom, Ltd., my goal would be the same. I plan to take a few leadership workshops in the coming months to help get me there."
5.
As you know, we have a very high customer service standard at ECI Telecom. If you could sum up your customer service style in 3 words, which would you choose?
Most companies rely heavily on their customer service reputation. Assure the interviewer that you will value their client base by providing the same excellent service they have come to expect from ECI Telecom, Ltd..

When using keywords to describe your customer service style try to avoid overused terms such as 'friendly'. If there are keywords you see frequently used by ECI Telecom, Ltd. on their website, in their job postings, or in their job descriptions, you can draw on those as well.

Rachelle's Answer #1
"I have heard great things about the customer service provided by ECI Telecom, Ltd. and I look forward to joining your esteemed team. If I could sum up my customer service style in 3 words, I would choose attentive, personalized, and energetic."
Rachelle's Answer #2
"Here are some traits that many hiring managers look for when determining your ability to provide great service to their clients:

- Ability to Handle The Unexpected
- Attentive
- Calming
- Communicative
- Confident
- Intuitive
- Knowledgeable
- Patient
- Persuasive
- Positive / Positive Language and Outlook
- Timely"
6.
At ECI Telecom we are always looking for new ways of improving services. Do you have any suggestions for us?
The interviewer is indeed not asking you to reinvent their wheel. The worst thing you could do here is speak negatively about ECI Telecom, Ltd. without any constructive feedback. If you do have a suggestion, keep it light and be sure to close your answer on a complimentary, and positive note.

Rachelle's Answer #1
"I think that you are doing an impressive job at ECI Telecom, Ltd. and I look forward to coming to work with you. If I could make any suggestion, I would recommend more updates on the company blog. People are interested in what ECI Telecom, Ltd. has to say!"
Rachelle's Answer #2
"I appreciate all of the hard work that ECI Telecom, Ltd. puts into the services and other creative solutions. My primary suggestion would be to include more digital downloads and worksheets related to your products on your company website. Customers greatly value free resources."
7.
Clear and simple communication is a must-have in our industry. Tell me about your communication skills.
When you are working with more complex products and services, it is imperative that you simplify your communication. Talk to the interviewer about your communication style and how it will benefit the goals of ECI Telecom, Ltd..

Rachelle's Answer #1
"I understand that ECI Telecom, Ltd. has built a culture of openness where your teams can bounce ideas off of each other. My communication style fits well with this. I put a lot of effort into keeping my communication style simple, engaging, and to the point. I enjoy collaborating with my team and participating in positive brainstorming sessions."
Rachelle's Answer #2
"Here are some communication-related keywords that you can use when discussing your communication skills:

- Adaptable
- Balanced
- Clear
- Decisive
- Energetic
- Fresh
- Helpful
- Logical
- Mature
- Open
- Powerful
- Relaxed
- Sincere
- Tasteful
- Upbeat"
8.
If you are hired at ECI Telecom you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?
The interviewer would like to know that you are willing to comply with their non-disclosure requirements before you start working for ECI Telecom, Ltd..

Your willingness to sign a non-disclosure agreement will tell the interviewer that you are not looking for a short-term employment situation where you can be frivolous with the knowledge that you gain. If you are not comfortable agreeing to sign a non-disclosure immediately, simply state your openness to reviewing the agreement.

Rachelle's Answer #1
"Yes, I am willing to take a look at your non-disclosure agreement. Most agreements are very reasonable and since I plan to work for ECI Telecom, Ltd. long-term - this is not a concern for me."
Rachelle's Answer #2
"I agree that non-disclosures are important in most industries and I am willing to sign one should I be hired at ECI Telecom, Ltd."
9.
Do you have any questions for me about this role, or working for ECI Telecom?
When the interviewer asks if you have any questions, you should always have at least one. By asking a question, big or small, you are showing the interviewer that you have insight, a thoughtful character and that you are engaged in this process.

Do not ask questions about compensation, days off, sick days, benefits, or the like. Your question should be related to your fit for the position. Take this opportunity to find any potential objections to an employment offer, and squash them!

Rachelle's Answer #1
"I feel that you have given me a strong understanding of the requirements for this role and I thank you for that. Are there any hesitations when it comes to my suitability for this position?"
Rachelle's Answer #2
"Other questions you could ask include:

- Can I clarify anything for you about my background?
- Is there any reason why you would not hire me for this role?
- When are you hoping to have this position filled?
- What is your favorite part of working with ECI Telecom, Ltd.?"
10.
We prefer that employees at ECI Telecom have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.
You likely have your post-secondary education listed on your resume; however, the interviewer would like further details on your accomplishments, or experience in general.

Perhaps you graduated top of your class! Did you receive any special accolades or recognition during your time in post-secondary studies? You can also discuss a course that you found intriguing.

Rachelle's Answer #1
"I have a Degree in Computer Engineering from DeVry University. I felt very prepared after earning my degree because the classes were incredibly hands on. I was able to learn a great deal about business management as well. These are all skills I feel would help me greatly in this position with ECI Telecom, Ltd.. Even though I worked part-time through my studies at DeVry, I was still able to earn excellent marks and graduate top of my class. I would bring the same level of engagement and enthusiasm to this role."
Rachelle's Answer #2
"I understand that ECI Telecom, Ltd. prefers hiring those with formal post-secondary education. Although I have not completed my degree, my seven years of related experience has given me a great deal of knowledge. I am prepared for this role because my current employer has allowed me to take many courses and workshops related to our industry. This year I have taken additional training in A, B, and C."
11.
What is your current salary?
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

Rachelle's Answer #1
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
Rachelle's Answer #2
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
12.
We seek to hire ambitious and dedicated people at ECI Telecom. What is your definition of hard work?
Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a successful workday.

Rachelle's Answer #1
"For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."
Rachelle's Answer #2
"I fully believe in the work smarter, not harder, motto. This means that I am efficient throughout the day, not allowing for distractions. Hard work means not only meeting the expectations of your employer but also exceeding them whenever possible."
13.
What do you think our biggest business challenge is at ECI Telecom, and how will you help?
The interviewer would like to see that you have more to offer than just a warm body in a seat! What is this particular company's biggest challenge, and how do you think that you can assist? This question requires research on ECI Telecom, Ltd., their business goals, and the competitive landscape.

Rachelle's Answer #1
"After speaking with you further about ECI Telecom, Ltd., and this role, I believe that the biggest challenge this company has faced is in hiring the right talent. I have a strong background in recruitment as well as management and do feel that I can assist with this hurdle. Having the right team players is imperative to a company's success and, if we can tackle that, I see great things happening."
Rachelle's Answer #2
"When I applied to ECI Telecom, Ltd. I knew exactly which gaps I would be able to help fill. I want to assist with refreshing your sales strategy. I would also like to help train your new hires to make a stronger impact on your clients."
14.
If we hire you at ECI Telecom, how can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

Rachelle's Answer #1
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
Rachelle's Answer #2
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, ECI Telecom, Ltd. will get the best work from me."
15.
We value honesty at ECI Telecom. Do you think honesty is always the best policy?
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

Rachelle's Answer #1
"Sometimes full disclosure can damage someone's self-esteem. In reality, honesty isn't always best expressed in full. I believe it can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Rachelle's Answer #2
"I do think that it's best to be completely honest in as many situations as possible. I understand there are some times when telling the full truth will not help either party but, for the most part, I do agree that honesty is the best policy."
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