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ECI Telecom Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Workplace culture is important to us at ECI Telecom. What type of work environment do you dislike working in?

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ECI Telecom Interview Questions

  1. 1.

    Workplace culture is important to us at ECI Telecom. What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment that is offered by ECI Telecom, Ltd., before the interview.

      Rachelle's Answer #1

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Rachelle's Answer #2

      "Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  2. 2.

    At ECI Telecom we seek to hire problem solvers. When were you able to resolve a workplace related problem?

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace and that you will do so with ECI Telecom, Ltd..

      Rachelle's Answer #1

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Rachelle's Answer #2

      "I often solve small problems in the workplace related to merchandising. I am often researching new merchandising techniques to push out some of the older merchandise, to make room for the new."

  3. 3.

    Tell me something about yourself that I wouldn't know from reading your resume.

      The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate for ECI Telecom, Ltd.!

      Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)

      Rachelle's Answer #1

      "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

      Rachelle's Answer #2

      "I recently completed a computer programming course that I have not had a chance to add to my resume yet. I enjoy continued education and will take multiple courses throughout the year."

  4. 4.

    We seek to hire ambitious and dedicated people at ECI Telecom. What is your definition of hard work?

      Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a successful workday.

      Rachelle's Answer #1

      "For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."

      Rachelle's Answer #2

      "I fully believe in the work smarter, not harder, motto. This means that I am efficient throughout the day, not allowing for distractions. Hard work means not only meeting the expectations of your employer but also exceeding them whenever possible."

  5. 5.

    Our industry is a competitive one. In your opinion, what makes ECI Telecom stand out from our competitors?

      It is vital that you thoroughly research ECI Telecom, Ltd. before your interview, as well as their competitors. Be prepared to talk about their competitive landscape and why ECI Telecom, Ltd. comes out on top. You can keep your answer brief but be as specific as you can. Show off the research you've done!

      Rachelle's Answer #1

      "I fully understand that this is a competitive industry. You get one chance to impress your customers, so first impressions are everything. When I looked online at the industry reviews, ECI Telecom, Ltd. seemed to have many more positive reviews than any competitor. You say on your website that your customer service values are the most important focus and that truly does stand out."

      Rachelle's Answer #2

      "After researching ECI Telecom, Ltd. I think that the verbiage you use on your website and your social media content has the most positive and customer-centered message. That was a real stand out to me."

  6. 6.

    At ECI Telecom we are always looking for new ways of improving services. Do you have any suggestions for us?

      The interviewer is indeed not asking you to reinvent their wheel. The worst thing you could do here is speak negatively about ECI Telecom, Ltd. without any constructive feedback. If you do have a suggestion, keep it light and be sure to close your answer on a complimentary, and positive note.

      Rachelle's Answer #1

      "I think that you are doing an impressive job at ECI Telecom, Ltd. and I look forward to coming to work with you. If I could make any suggestion, I would recommend more updates on the company blog. People are interested in what ECI Telecom, Ltd. has to say!"

      Rachelle's Answer #2

      "I appreciate all of the hard work that ECI Telecom, Ltd. puts into the services and other creative solutions. My primary suggestion would be to include more digital downloads and worksheets related to your products on your company website. Customers greatly value free resources."

  7. 7.

    Tell me about a project you worked on where a conventional approach was not suitable.

      How have you implemented creativity in the workplace when a conventional approach was not suitable? Display for the hiring manager how you can think outside of the box when necessary.

      Rachelle's Answer #1

      "In 2009 our economy suffered, and a lot of businesses were struggling to keep their doors open. At that time, a conventional approach was to take out additional ads on the radio or TV. Social media was starting to become a major advertising outlet - and it was free. I launched a social media campaign that was very successful. We were able to generate new and repeat business while coming in under our advertising budget."

      Rachelle's Answer #2

      "I rarely take a conventional approach when it comes to my work. Conventional is often predictable and predictable does not equal great sales numbers."

  8. 8.

    Would you say you are a better verbal or written communicator?

      The interviewer wants to know more about your strengths when it comes to communication in the workplace. Discuss your preference with the interviewer, and support your answer.

      Rachelle's Answer #1

      "I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

      Rachelle's Answer #2

      "Being a millennial, I have grown up always preferring written communication via email, or text message. With that said, I am a strong verbal communicator as well."

  9. 9.

    What makes you a great problem solver?

      Employers want to know that you have a methodical approach to problem solving. Consider the skills and qualities that help you successfully face issues. Perhaps you have a keen eye for detail. Maybe you have the ability to see opportunity when others can only focus on the problem. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Rachelle's Answer #1

      "I am a great problem solver because I do not allow stress to cloud my judgment and mute my creative side. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

      Rachelle's Answer #2

      "I am a great problem solver because I am very analytically minded. I will walk through each step to a problem so that I can properly calculate any available options."

  10. 10.

    Working at ECI Telecom can become stressful from time to time. How do you handle stress on the job?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted."

      Rachelle's Answer #2

      "Staying on deadline is very helpful for me, under stressful situations. I will delegate when necessary to alleviate some stress."

  11. 11.

    Why do you want to work for ECI Telecom?

      This question can be tricky because it requires you to know enough about ECI Telecom, Ltd. to be impressed by what they do, and what they have to offer.

      Prepare for this question through due diligence! Review the company website first. If ECI Telecom, Ltd. is more service or client focused, you can read reviews of customers and find out about their reputation. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or company culture. Pinpoint the highlights.

      Know the company vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest company related news is a great indicator that you have a vested interest in them.

      Rachelle's Answer #1

      "I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me."

      Rachelle's Answer #2

      "I want to work for ECI Telecom, Ltd. because you offer the growth, development, and leadership opportunities I have been looking for. I see a long-term fit here which is important to me."

  12. 12.

    When you suffer a setback, how does that emotionally affect you and your work?

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "I feel that most setbacks are directly related to missing a particular detail along the way. When I suffer a setback, my initial instinct is to go back through my project and find the weak link. This way, I can learn from the situation."

  13. 13.

    We value our customers at ECI Telecom. How do you respond to customer or client complaints?

      If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully helped resolve a customer's issue.

      Rachelle's Answer #1

      "A customer called me very frustrated about a problem with one of our software products. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."

      Rachelle's Answer #2

      "I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client related issues. Active listening and genuine empathy is always the backbone of my approach with customers."

  14. 14.

    ECI Telecom is looking for reliable people. How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the nose. Talk to the interviewer about your attendance.

      Rachelle's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Rachelle's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

  15. 15.

    If we hire you at ECI Telecom, how can we motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

      Rachelle's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

      Rachelle's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, ECI Telecom, Ltd. will get the best work from me."

  16. 16.

    We prefer that employees at ECI Telecom have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.

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  17. 17.

    If you are hired at ECI Telecom you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?

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  18. 18.

    At ECI Telecom we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?

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  19. 19.

    At ECI Telecom we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.

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  20. 20.

    We have multiple avenues for career growth. Where would you like to see your career with ECI Telecom take you?

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  21. 21.

    As you know, we have a very high customer service standard at ECI Telecom. If you could sum up your customer service style in 3 words, which would you choose?

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  22. 22.

    Clear and simple communication is a must-have in our industry. Tell me about your communication skills.

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  23. 23.

    Do you have any questions for me about this role, or working for ECI Telecom?

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  24. 24.

    What is your current salary?

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  25. 25.

    What do you think our biggest business challenge is at ECI Telecom, and how will you help?

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  26. 26.

    We value honesty at ECI Telecom. Do you think honesty is always the best policy?

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  27. 27.

    We have a strong team culture at ECI Telecom. How do you like to encourage ideas in others?

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  28. 28.

    Do you think it is possible to be a good team member, yet disagree with the leader?

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  29. 29.

    Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?

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  30. 30.

    Do you demonstrate leadership qualities even when you are not in a leadership role?

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