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Dunkin Donuts Mock Interview

To help you prepare for a Dunkin Donuts job interview, here are 23 interview questions and answer examples.

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Question 1 of 23

Tell me about a time when you went above and beyond for customer service?

Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!



Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.

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23 Dunkin Donuts Interview Questions & Answers

Below is a list of our Dunkin Donuts interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you went above and beyond for customer service?

  • 2. Do you follow our twitter account?

  • 3. What does America run on?

  • 4. What are your skills?

  • 5. Would you say you are a sociable person?

  • 6. If I called your previous employer, What would he say about your work performance?

  • 7. Why do you think you will like working at Dunkin Donuts?

  • 8. How often do you give an A plus effort while working?

  • 9. Give me an example of how you delivered excellent customer service at your last position?

  • 10. Do you have any friends or relatives that work at Dunkin Donuts?

  • 11. Why should we not hire you?

  • 12. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

  • 13. How much do you enjoy our donuts?

  • 14. Name your three best qualities?

  • 15. What would you do if a coworker asked you to help steal?

  • 16. Where do you see yourself in five years?

  • 17. How do you expect to make a difference at Dunkin Donuts?

  • 18. Why will you make a great employee at dunkin donuts?

  • 19. Tell me about the Dunkin difference?

  • 20. How many dunkin donuts stores are there worldwide?

  • 21. What is your favorite donut?

  • 22. Why do you want to work at Dunkin Donuts?

  • 23. Do you find our coffees to be delightful?