Dunkin Donuts Interview Questions and Answers
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Give me an example of how you delivered excellent customer service at your last position?
User Submitted Interview Answers
As this being my first job I will deliver excellent customer service by making sure every customer is satisfied.
I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.
I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.
Making them feel comfortable and doing their order on time and correctly.
In my last position excellent costumer service was a matter of kindness and speed. You wanted everyone to not feel rushed, be calm and accepted but also move them through. A big part of this for me was giving information and making it fit to everyone who needed it. So the old woman who had ear troubles, I would lean in closer. This attention to individuals made sure everything ran smoothly.
No prior work experience.
I gave them what they needed in order to make them happy.
I don't really have any experience with customer service because I was a self employed house keeper for my last job. But I did work with people so to make them happy with the work I was doing, I paid attention to everything they wanted and gave it my best effort.
Always keep a smile and great conversations.
As this would be my first job,in order to deliver excellent customer service I would ensure that the customers needs a fully satisfied and would assist to the best of my ability.