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Give me an example of how you delivered excellent customer service at your last position?

Answer examples and advice for how to answer this interview question for a Dunkin Donuts interview

How to Answer

Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.

View user-submitted Answers

Give me an example of how you delivered excellent customer service at your last position?
I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.
Making them feel comfortable and doing their order on time and correctly.
In my last position excellent costumer service was a matter of kindness and speed. You wanted everyone to not feel rushed, be calm and accepted but also move them through. A big part of this for me was giving information and making it fit to everyone who needed it. So the old woman who had ear troubles, I would lean in closer. This attention to individuals made sure everything ran smoothly.
No prior work experience.
I gave them what they needed in order to make them happy.
I don't really have any experience with customer service because I was a self employed house keeper for my last job. But I did work with people so to make them happy with the work I was doing, I paid attention to everything they wanted and gave it my best effort.
Always keep a smile and great conversations.
As this would be my first job, in order to deliver excellent customer service I would ensure that the customers needs a fully satisfied and would assist to the best of my ability.
I did not have a previous job but if I did, I would have said I was always very friendly and served everyone with a smile.
This will be my first job but if it wasn't it would be my positive attitude.
I smiled and makes sure every customer was satisfied.
When we were very busy I kept my times below a 100, which is really good, and that means that we were getting them through the drive-thru very fast.
I have never had a last position.
I was always on time for my job and stayed overtime to help visitors or wait for students to return equipment.
Make sure you hear them give thier order correctly to get it right. People like thier coffee one way so its important to get it right.
Working as a hostess I would have to work in a high stress environment. My job was to seat costumers, I had to greet them and give a good first impression every time.
An example of me delivering excellent customer service at my last position is, I would always greet the customer with a smile, ask them "How are you?" then say "How can I help you?"
As this being my first job I will deliver excellent customer service by making sure every customer is satisfied.
I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.

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