At Delta Air Lines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

If you are familiar with Delta Air Lines prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

"Customer satisfaction is a priority of my work ethic. I wholeheartedly agree that the customer comes first and beyond their expectations."

Tell me about any airline related training that you have been through.

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Regardless of any industry related training that you have been through, you will need to complete training specific to Delta Air Lines. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

"Although I have no direct airline-related training yet, I do possess certifications from Glendale Community College for flight attendants and the American Red Cross for First Aid and CPR, which is a requirement of the position."

Do you have any formal training in First Aid or CPR?

"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

"Yes. I recently received my certification from the American Red Cross."

Have you received training on how to handle an in-flight emergency?

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."

If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Delta Air Lines."

"I have not yet had formal in-flight emergency training, but I am confident in my military training which has prepared me to react to emergencies efficiently and professionally. I look forward to directing in-flight training with Delta Airlines."

As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."

Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."

"During my time in the Navy, schedules tended to change at the last minute. Adjustments are a major part of life and the airline industry and soon to be a major part of mine."

In order to work for Delta Air Lines you are required to pass a criminal record check. Are you comfortable accommodating this?

"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

"I am able to complete a full criminal background check as well as any drug testing, or other background checks that you require."

"Yes. I have done my own background check and cleared all discrepancies. I will supply proof with my portfolio."

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

"I am new to my career so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

"I have always had a knack for customer service. I worked for Disneyland as an attraction operator, ensuring customer safety while being charming and witty. I also worked in a more private sector as a delivery driver, exposing me to the clerical side of customer service."

Employees of Delta Air Lines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with very strong references who will be happy to speak to you about my reliability and dedication on the job."

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Delta Air Lines."

"I come from a family of military veterans, including myself. I was trained to be reliable, on time, and flexible with my availability. I am dedicated to proving I am a Delta Air Lines team member."

Why are you the best choice for Delta Air Lines?

"I feel that I am the top candidate for Delta Air Lines because I already bring 5 years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."

What makes you the best candidate for Delta Air Lines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

"As you can see, I am invested in this interview process with Delta Air Lines, and will bring this same level of dedication to you if I am hired. You won't be disappointed."

"I possess the positive attitude and passion that is Delta Airlines. I have 5 years of military experience which equips me with the calm head needed to deal with anxious passengers in the courteous manner they deserve."

All employees of Delta Air Lines are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Delta Air Lines.

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

"Yes. I find uniforms to be classic and thoughtful. Delta Airlines flight attendant uniforms are simply exquisite, and I am committed to the brand."

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency my first course of action is to ensure the passengers are prepared."

"I would make sure to review my FAA-Federal Aviation Regulations. In any emergency my first priority is to ensure the passengers are prepared, calm, and informed."

List the top 3 skills that will make you an ideal team member at Delta Air Lines.

"I see that your job description requests candidate who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests listed in the company's job description. Which skills do you possess that are the most helpful for this role with Delta Air Lines?

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable- Considerate- Diligent - Intuitive- Persistent- Resourceful- Sincere- Witty"

"My top 3 skills that make me an ideal team member at Delta Air Lines:AdaptableDiligentWitty"

What do you hope to gain most from your time with Delta Air Lines?

"After reviewing the culture and mission of Delta Air Lines, I feel that I would be able to find a long term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

The interviewer would like to see that you are wholeheartedly interested in working for Delta Air Lines. What are your hopes and expectations from your time with Delta Air Lines? Talk to the interviewer about the ways you feel you would benefit from this position.

"What I hope to gain most by working with Delta Air Lines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

"I hope to gain unparalleled training and expertise from the top airline in the industry."

The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deep for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."

How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation?

"I face unexpected difficulty frequently in my current position. The company is in financial strain and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."

"Unexpected difficulties are a fact of life. I encountered a difficulty when I was working for ABM, formerly AirServ, as a shift lead. I was charged with assisting a guest in filing a complaint against another agent. I made the guest's complaint a priority and was able to find a solution for both parties. I strive for client and coworker satisfaction."

When have you had to shift your priorities in response to sudden changes?

"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes.

"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

"I shift my priorities every day when I check in at my internship shift at LAX. Customers need their questions answered and I have found myself over time fulfilling their inquiries."

How does this position fit into your career goals?

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Delta Air Lines offers is a strong path towards those goals and I am excited about what this position has to offer."

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

"This position offers the next steps in my career, and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here and I'm excited to show Delta Air Lines what I can do!"

"A career in aviation has always been exciting. My primary goal as a flight attendant is to become a senior and then train others to uphold Delta's mission. This position offers me another chance to see the world and all of its people by air."

If you could start your career over again, what direction would you take?

"I certainly do not regret the direction I have taken my career; however, if I had to completely start over in a new direction I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

"I am starting over! The direction I took to get here was precise. Aviation combined with service is my passion. This industry fulfills that for me."

How do you get along with others at work?

"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."

Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Good communication, sense of humor and support are all great qualities that make co-working relationships fun.

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

"Harmonious relationships in close spaces make for a happy workplace. Camaraderie inspires positive attitudes and support among coworkers."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

"Communication is very important in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

"I am a personable team player. I rate my communication at 8 out of 10, which leaves me open for improvement. I am open to joint leadership and trust my team to clarify any confusion."

Personality fit is important to us at Delta Air Lines. How would you describe your personality?

"I would describe my personality as approachable, light hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident.

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

"I am warm-hearted, confident, and a self-starter."

What work situations excite and motivate you?

"I am most motivated, on the job, when tasks are organized and the vibe is positive. I really value strong teamwork and good leadership."

It is important, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

"I am most motivated on the job when the team is coordinated and self-driven to do their individual parts successfully."

Tell me about a time when communication became an issue when working on a team.

"I worked on a team to solve a problem that could have potential affects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to come to an agreement. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded by thoughts of job security. I made a suggestion to my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."

"Communication became an issue in the Navy. My crew was given a task and two other petty officers above my rank changed the performance of the task. I was able to get in contact with both petty officers and figured out what the need was for the task and instructed my crew to complete the task as I had instructed."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

"I am currently unemployed and expect to be paid a living wage representative of the skills I have now and the skills I will obtain once I complete the required training."

When you suffer a setback, how does that emotionally affect you and your work?

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

"I handle setbacks as opportunities for growth. I step back to review the situation, accept my part, and discuss what could have been done differently."

Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

"I had a first-class petty officer who was due to take over for my supervisor upon his departure. This petty officer had it set in his mind that he was going to rid the ship of all the east coast sailors. I asked my previous supervisor to send me to another division."

Where do you see yourself five years from now?

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."

It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.

"In 5 years, I would love to be working on international first-class flights for Delta Airlines."

What experience do you have using team-based messaging applications?

"I have used a variety of team based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

"I am well versed in a variety of team-based messaging applications."

How do you determine priorities when you have multiple tasks at hand?

"I will determine which project requires my attention by the amount of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

"I will determine my plan of action by deadlines, then by the size of the project. Then, when necessary I will delegate tasks to complete each task in a timely manner. Deadlines are my fuel."

How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

"Being honest, never make promises and not keep them, and remain helpful from the start."

What unique qualities about yourself would you bring to our company?

"I have a unique ability to strike up conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

"I have the unique ability to calm angry, irritated passengers with my warm personality and a smile. It helps in de-escalating potential chaos with disgruntled passengers."

Delta Air Lines Interview Questions

Go Back

1. At Delta Air Lines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
2. Tell me about any airline related training that you have been through.
3. Do you have any formal training in First Aid or CPR?
4. Have you received training on how to handle an in-flight emergency?
5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
6. In order to work for Delta Air Lines you are required to pass a criminal record check. Are you comfortable accommodating this?
7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
8. Employees of Delta Air Lines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
9. Why are you the best choice for Delta Air Lines?
10. All employees of Delta Air Lines are expected to wear a uniform to work. Are you comfortable with this policy?
11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
12. List the top 3 skills that will make you an ideal team member at Delta Air Lines.
13. What do you hope to gain most from your time with Delta Air Lines?
14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
15. When have you had to shift your priorities in response to sudden changes?
16. How does this position fit into your career goals?
17. If you could start your career over again, what direction would you take?
18. How do you get along with others at work?
19. Rate your communication skills from 1-10 with proper examples backing your given rating.
20. Personality fit is important to us at Delta Air Lines. How would you describe your personality?
21. What work situations excite and motivate you?
22. Tell me about a time when communication became an issue when working on a team.
23. What are your salary expectations?
24. When you suffer a setback, how does that emotionally affect you and your work?
25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
26. Where do you see yourself five years from now?
27. What experience do you have using team-based messaging applications?
28. How do you determine priorities when you have multiple tasks at hand?
29. How will you earn the trust of your coworkers?
30. What unique qualities about yourself would you bring to our company?

Delta Air Lines Interview Questions

1. At Delta Air Lines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2. Tell me about any airline related training that you have been through.

3. Do you have any formal training in First Aid or CPR?

4. Have you received training on how to handle an in-flight emergency?

5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6. In order to work for Delta Air Lines you are required to pass a criminal record check. Are you comfortable accommodating this?

7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8. Employees of Delta Air Lines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9. Why are you the best choice for Delta Air Lines?

10. All employees of Delta Air Lines are expected to wear a uniform to work. Are you comfortable with this policy?

11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12. List the top 3 skills that will make you an ideal team member at Delta Air Lines.

13. What do you hope to gain most from your time with Delta Air Lines?

14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15. When have you had to shift your priorities in response to sudden changes?

16. How does this position fit into your career goals?

17. If you could start your career over again, what direction would you take?

18. How do you get along with others at work?

19. Rate your communication skills from 1-10 with proper examples backing your given rating.

20. Personality fit is important to us at Delta Air Lines. How would you describe your personality?

21. What work situations excite and motivate you?

22. Tell me about a time when communication became an issue when working on a team.

23. What are your salary expectations?

24. When you suffer a setback, how does that emotionally affect you and your work?

25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

26. Where do you see yourself five years from now?

27. What experience do you have using team-based messaging applications?

28. How do you determine priorities when you have multiple tasks at hand?

29. How will you earn the trust of your coworkers?

30. What unique qualities about yourself would you bring to our company?