How do you prioritize your daily tasks?

"I have adopted a Kanban Methodology to prioritize tasks for myself and my team. Every morning, I compile every task that needs to be completed for the day, and I prioritize and delegate each across my team. We track these tasks via Teams Whiteboard, and everyone is responsible for making updates to their assigned tasks. I encourage my team to work on only 1-2 tasks concurrently by Kanban Methodology. We work as a team, and I encourage an open forum to share ideas, raise concerns, and tackle solutions together."

Give specific examples of your ability to be self-directed, manage competing priorities, and proactively communicate with your team and customers when conflicts arise. You will want your answer to indicate your ability to prioritize your tasks and team tasks, along with the delegation that follows.

This company expects their Tech Leads to be able to prioritize tasks and proactively raise concerns/questions where appropriate for priority or engagement conflict resolution. They are screening in their interviews so examples of leaders who are self-directed and able to manage competing priorities and proactively communicate when conflicts arise.

Discuss a time you worked with a geographically distributed or culturally diverse work group.

"My past work for Accenture allowed me to work in a global capacity with teams headquartered in Dublin and across several US and Foreign sites."

Deloitte is a part of the largest global professional services network. Their customers span the US and more than 150 countries and territories.

Working with diverse customer bases is a prerequisite for consideration for a Tech Lead at this company. Before your interview, prepare specific examples of the various customer bases you have serviced. If you have no direct experience with diverse work groups, talk about a company that you have worked for that has global reach -- even if you didn't directly support those customers, you should highlight that you have been a part of a company with that type of customer.

This company expects their Tech Leads to be able to collaborate and coordinate with global colleagues across teams.

Describe a time you had to identify a gap or a risk.

"Working with a large ServiceNow ITSM implementations, I was able to utilize Agent Workspace to set up advanced approval workflows for the team's assessments. That allowed multi-level or staggered approvals, which were very helpful in streamlining higher stakeholder approvals. The implementation of this workflow increased the speed and accuracy of approvals."

Give specific examples of risks you've identified, especially cross-platform issues or dependencies. Give specific examples of gap identification and how you worked with your team and customer to find a solution. You will want to mention any experience you have in Workspace with either Risk Management or Gap Analysis.

This company depends on its Leads to work with company teams and client colleagues to ensure completeness of requirements for technical development. Highlight examples of similar collaboration in your background.

Describe a time you had to translate business requirements into technical requirements.

"As PM of a large ITSM Implementation, I was tasked with interpreting business requirements into technical. I began this process by taking the time to research my client's business. I wanted to know their customers (whether internal or external), market, and competitors. I then identified the internal and external stakeholders. I determined who would be involved with the solution and in what capacity. Next, I scheduled sessions with stakeholders and gathered information on the project's needs and expectations. I analyzed the requirements thoroughly, including considering different use cases where the solution would be applied and contrasting how end users would use the solution according to their role. I then defined the solution scope and presented it to the customer. After structuring, organizing, and sorting the requirements into categories, I developed my Process Flows. From there, I prioritized the requirements and aligned features with the technology that would be used. I presented my strategy to different stakeholders on my team, utilizing their feedback to identify any requirements needing revision. I created two different formats of these technical requirements then to present to technical and non-technical members of the team. I stressed during these meetings that though these requirements are what we initially feel provide the best outcome, requirements may change throughout as we continue to evaluate what changes can or should be included in the development of the current solution."

Focus on specific examples, giving the scope of the requirement and how you translated this into technical design requirements. You'll want to mention your experience with documentation.

Show the interviewer your strong understanding of technical documentation. Understanding business requirements is important, but there is an even larger emphasis on technical documentation within the HRSD Module.

What experience do you have in Leading ServiceNow Implementations?

"I have led Implementations for ServiceNow CM and HRSD Modules for various companies. I have serviced small and large customer bases within the Financial Services and Retail Industries. My role on these teams was the liaison between functional and technical, requiring me to be proficient in understanding and spearheading all aspects of each."

In answering this question, focus on describing your specific implementation experience, highlighting any experience you have implementing ServiceNow ITSM, CM, and HRSD.

Focus on projects of varying sizes and scope. As a provider to small, mid-size, and large customers, this company seeks someone with a diverse portfolio and proven experience delivering implementations in multiple environments.

The interviewer will want examples of deep functional and technical knowledge of the ServiceNow platform and experience delivering medium to large-scale ServiceNow implementations in IT/HR/CSM. You'll want to show the interviewer your range of experience and exposure.

"Though I have never led an HRSD implementation, I have led an ITSM implementation for a medium-sized customer in the Financial Services Industry. My role on the team was the liaison between the functional and technical teams and ensuring that customer needs were diagnosed and met. I have also been an individual contributor on many implementation teams for ITSM and worked my way up in leadership by gaining a strong understanding of the ServiceNow Platform."

What third-party HR applications have you utiilzed?

"Though I have the most experience with Oracle, I have also been part of smaller integrations with Workday and SAP. The commonality between integrating any HRIS is the ability to understand HR Policy and Procedure. There is also the additional need to collaborate with existing HR members, as the organization's people know their processes better than anyone else. Being able to drive this collaboration is vital for successful integration."

Include any experience you have working within or integrating HRIS Software. The interviewer will listen for programs like SAP/SuccessFactors, Oracle, Workday, etc.

Due to the large customer base this company services, they need their Tech Leads to be comfortable with the implementation of current HRIS solutions already being utilized by the customer base. If you don't have direct experience implementing HRIS software, you could draw on ERP implementation experience instead.

List your experience with JavaScript, as well as other coding solutions.

"Though I mostly use JavaScript for the programming, I am also proficient in HTML5 and CSS. I have worked within Agular, Bootstrap, and jQuery Scripting Libraries for development framework."

ServiceNow is built using Java and Tomcat web server running on Linux. Though JavaScript knowledge is sufficient to develop new modules and applications in ServiceNow, this is a good time to highlight any other coding experience you may have.

Focus on additional coding languages relevant to ServiceNow. For example, you may have experience using Angular JS. HTML or CSS in the Service Portal. You also might demonstrate your understanding of Scripting Libraries like jQuery, node.js, Bootstrap, or ECMAScript.

This company is looking for Tech Leads proficient in HTML5 and CSS. Highlight this experience to your interviewer.

Have you been in a client-facing role?

"Most of my roles for the past five years have been client-facing. Because of my functional leadership responsibilities, I have been meeting with Stakeholders, Executive Leadership, and other members of client teams to collaborate on and deliver solutions. Part of my professional philosophy is to be readily available via phone, video, or in-person to answer questions, provide consultation, or communicate deliverables to each customer. I have attended workshops to break down strategies to customer teams and acted as the main point of contact for Integrations, Upgrades, and Maintenance across ServiceNow."

Provide examples of working in a client-facing role and interacting with Executive Leadership and mid-level employees. You will want to talk about how you've consulted with clients to understand their needs, collaborated to create custom solutions, and delivered exemplary results.

This company is looking to show their clients that they serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader. They rely on their Tech Leads to deliver on customer issues and help create value for our clients.

Focus on all types of client interaction you have utilized. This company expects its Leads to interact with clients regularly through face-to-face meetings, video/teleconferences, and email to understand clients' processes and business problems. They expect their Leads to participate as SMEs in client workshops and presentations for sharing technical perspectives and best practices.

What technical design documents do you have experience creating?

"I have extensive experience creating Product Manuals, User Guides, API Documentation, Project Plans, Business Standards, Test Schedules, Market Requirements Documentation, RFPs & Proposals. I have created examples of each type of documentation from small to large projects."

Give examples of technical documents, including documentation of methods, data transfer, and data flow within the system. Describe how often you've been responsible for the creation of each and include the size and scope of the requirement associated with each.

This company needs its Tech Leads to demonstrate the ability to document appropriately and not cut corners. Your specific examples of documentation instances will show them that you can meet this expectation.

If you have experience in documenting technical design, be sure to mention that to the interviewer. This company relies heavily on technical design documentation.

How comfortable are you configuring basic forms, processes, and settings within CMDB?

"I consider myself fluent in all forms of Configuration Management. I am comfortable with updating existing data and creating and publishing new data. One of the most important parts of my CMDB process is automation. In integrating the CMDB with all data sources per data mappings, I can leverage existing integrations or build new ones. I have experience with data population using the ETL process and CI automation."

Give specific examples of establishing AND updating services in the CMBD. Because this company is setting up new customers with CMBD and servicing their existing client base who have already implemented it, you should highlight your experience with both.

While you can manually add data to your CMDB, it's hard to ensure accuracy and manually keep your CMBD up to date as your IT environment changes. Focus on detailing your automation experience so that the interviewer knows you can establish great service and are comfortable using automation to populate your CMDB to keep data accurate.

Describe your Service Portal experience.

"I have a great deal of experience working within ServicePortal to create custom portals to meet unique customer needs, as well as configuring solutions within Branding Editor, Page Designer, Page Editor, and Widget Editor. I am very comfortable navigating ServicePortal to create a responsive, mobile-friendly user interface for the Now Platform."

If you have HRSD Portal experience, you'll want to highlight this. Otherwise, talk about the Modules you have worked in, focusing on Configuration. Mention any configuration you've done in Branding Editor, Page Designer, Page Editor, and Widget Editor.

Mention any experience you have with creating new portals. In this role, the company is looking for someone who can create custom solutions, so your ability to create brand new portals is crucial.

What roles have you played in an Agile development environment?

"I have been working within Agile development for most of my career. I started as a role player on scrum teams, developing and delivering work throughout each sprint. I then became a Scrum Master, assisting Product Owners and acting as a Liaison between the functional team and the teams of developers. Most recently, I worked as a Product Owner in an ITSM Integration project. In that role, I defined the business needs, consulted and fielded input from the business and development teams, and prioritized the work accordingly. I have experience working in scaled Agile environments for smaller customers, and I also have a SAFe Agile Certification."

Use this question to display your Agile expertise and highlight different roles you have played in past Integrations. Any Scrum experience you might have will be beneficial to mention. This company tasks its Tech Lead as the liaison between the functional team and developers to ensure all user stories are clear, concise, and of high quality.

One of the responsibilities of this role is leading the development team and developing technical sprint plans aligned to the project plan. That means you will want to include examples of developing sprint plans in past projects.

Describe your background in HR policy and procedure.

"Before Software Development, I worked mostly within HR policy and Procedure. I received training and education surrounding multiple aspects of HR, including completing my undergraduate degree in HR Business Management and an SHRBP Certification. I have also worked with HR teams as end customers in implementing modules like ITSM."

ServiceNow HRSD is one module that is becoming increasingly process-based. The hiring challenge for HRSD developers is less about finding qualified developers and more due to a lack of developers with actual HR policy and procedure experience. This experience is vital for an HRSD Tech Lead role, and the interviewer will likely ask about your experience right away.

Lean into any past HR process experience. If you don't have direct HR experience, discuss instances where you have had to work with other policies and procedures.

What Certifications do you have, and which would you be willing to obtain?

"I am currently certified as a ServiceNow CIS is ITSM and CSM. I also have my Certified Scrum Master Certification. I would be willing to pursue any certification the company may require for this role."

List the Certifications you currently have. In answering which certifications you are willing to obtain, it may be helpful to mention ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.), Certified Scrum Master, or Certified Agile Product Owner. An ITIL or DevOps certification would also be highly valuable in this space.

At this point in the interview, it is ok to ask if the company provides reimbursements for any new certifications that they wish for you to obtain.

"Does your company offer reimbursement for any certifications you'd like me to obtain upon employment? If so, how do the reimbursement process and timeline work?"

Who would you prefer to handle development tracking and reporting?

"I typically take on the responsibility of development tracking and reporting at the PM/Lead. I must know the most current state of each project within the current sprint, and documenting and creating the reports for this is how I keep that information best organized. I can then confidently deliver to my team, knowing that it is the most accurate information to date."

Reporting and development tracking can be tedious, and not many enjoy the maintenance that goes into keeping these reports current. For this role, however, the company is seeking someone with a desire to own their team's development and reporting and do so with excitement and dedication.

Describe how you will expect to be responsible for continuous improvement by sharing experiences and knowledge with the team as a Lead. Express your willingness to own the reporting and development tracking within your project/team.

What is a ServiceNow Tech Lead's Responsibility to the Customer?

"The Tech Lead should be the knowledge expert, capable of consulting the customer on a multitude of problems and making recommendations on solutions. The Tech Lead should be confident and communicative, offering technical solutions proposed/implemented and all changes pushed to the production environment. This person should be able to analyze issues, estimate efforts and propose solutions and develop prototypes as needed. It is the responsibility of a Lead to keep the customer informed and engaged throughout the entire process and be proactive in recommending changes to the phased approach as needed."

The Tech Lead should be able to analyze issues, estimate efforts, propose solutions, and even develop prototypes. This person should be equipped to provide configuration options to meet specific requirements identifying respective pros and cons for each option.

This company is looking for Tech Leads who can provide insight and expertise into ServiceNow configurations and custom application development. Their Leads are accountable for technical solutions proposed/implemented and all changes pushed to the production environment.

List some of the more advanced ServiceNow technical skills that you utilize.

"I have experience creating UI Policies and Pages, writing and managing Client Scripts, Script, establishing Business Rules, tracking Performance Analytics, customizing Reporting & Dashboards, ACLs, Import Sets, Transform Maps, and more. My strongest skill set is customizing the customer environment regarding documentation, reporting, and analytics."

Mention any experience you have with UI Policies, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, inbound email actions, Reporting & Dashboards, ACLs, Import Sets, Transform Maps, etc. Take time to highlight your strongest skills while remaining concise.

Try not to spend too much time elaborating on each additional skill you mention but have an example of each ready. Then you have examples ready to give if the interviewer asks follow-up questions about how you've utilized your skills.

Give an example of a time you led a team through successful execution of a ServiceNow deployment.

"In following ServiceNow Best Practice, I met with members of my team to state and measure our SMART business goals. We documented our vision and target outcome and defined how we would track and report performance. We utilized Performance Analytics to track this data. I leveraged several stakeholder meetings with the team so they could get to know our customers and made sure that the leaders on my team could connect with the stakeholders they would need to communicate with. We then planned our phased approach and foundation and mapped out our plan. We included a plan to identify and capture lessons learned at each phase of the rollout to improve subsequent phases, as well as an assessment of functionality to roll out that respected end users' and service fulfillers' capacity to absorb the changes. Sprints began, and I concurrently coordinated training efforts for the end-user teams to teach them the platform and answer their questions about its benefit and use. As the implementation took place, I supported my team with the help of my selected governance team, which helped solidify the operating model and ensure value-driven governance. I also created plans for change management, communication, and championship."

Don't be afraid to take some time on this answer. Talk about the process and talk about your leadership style, the size and scope of the team you led, and the type of deployment completed.

You can take this time to highlight any upgrade experience you have where relevant. This company is looking for experience with implementation but also needs someone they can rely on to lead upgrade projects.

How are Published reports accessed?

"Published reports are accessible via URL, making it easier to give access to these reports to non-users."

Published reports are viewable by accessing a URL. When anyone navigates to the URL, the report is generated with current data from the instance. Reports are available until they are unpublished.

With HRSD, there might be a need for non-users to view report data. Since Published reports allow non-users to access this data, this can be an important reporting tool.

How would you create a UI Macro in ServiceNow without using Service Portal?

"Creating UI Macros outside of the Portal requires Jelly Scripting. I have experience utilizing Apache Jelly syntax to render forms and UI pages."

Creating UI Macros in ServiceNow NOT on a Service Portal requires knowledge of Jelly Scripting. In asking this question, the interviewer wants to know that you have experience with Jelly Scripting, which you should display in your answer.

Explain that there may be circumstances where you need to create a new field type, where your solution does not include Portal. In this instance, one would need to use jelly scripting to build a UI Macro.

How is the Priority of an Incident calculated in ServiceNow?

"An incident's priority is calculated by its impact and urgency. Using Data Lookup, the priority is calculated, and from there, we can either amend or create our own Priority Matrix."

An Incident's priority is usually determined by assessing its impact and urgency. 'Urgency' measures how quickly a resolution of the Incident is required. 'Impact' is the measure of the extent of the Incident and potential damage caused by the Incident before it can be resolved. Priority Calculation is implemented through Data Lookup.

Focus on your expertise in determining and managing incidents for yourself and your team. Show your ability to organize yourself and your team through prioritization of incidents.

How do you move updated sets?

"I have moved updated sets in different ways, basing my solution on the most efficient for the environment. I could make the desired update set as my current by clicking 'Make This My Current Set' in that update set. I can also change it in the settings gear icon at the top right next to my profile name. Alternatively, I could create a new update set and make it current."

Interviewers ask seemingly simple questions like this to gauge your ability to be creative in solutions. They also want to know if you are familiar enough with the Platform to know multiple ways to solve each problem.

When answering this question, consider that different solutions may be required depending on the environment. Show you versatility in problem-solving.

What is the purpose of Performance Analytics in HRSD?

"Performance Analytics helps teams track their goals, productivity, and progress. I enjoy creating analytics applications that are user-friendly and easy for non-IT employees to navigate and understand."

Performance Analytics is an integrated application designed for visualizing and analyzing organizational goals and results. Its purpose in the HRSD Module is to make goals and results accessible, clear, and concise for HR Professionals and employees.

ServiceNow HRSD is a part of this company's Human Capital Offering Portfolio. These offerings focus on helping organizations manage and sustain their performance through their most important asset: their people. Performance Analytics is a crucial part of this goal.

What is the ServiceNow Integration Hub?

"Integration Hub is the application that drives all Integrations and Automations. It interacts with external and third-party platforms. I have experience utilizing hub-spoke architecture and developing custom spokes for more unique customer needs."

Integration Hub is a Now Platform application for process automation and integrations. It uses common protocols (APIs, JDBC, PowerShell, or common line scripting and languages) to interact with external platforms in ServiceNow.

This company is looking for Tech Leads with experience using Integration Hub in delivering spokes and developing custom integration. Highlight this experience in your answer.

What is Webservices API?

"A Web API is a development in Web services where the emphasis has been moving to simpler representational state transfer (REST) based communications. Restful APIs do not require XML-based Web service protocols (SOAP and WSDL) to support their interfaces. I am comfortable using JSON, REST, and SOAP data formats."

Both API and Webservices are technologies that enable data transfer between separate software applications. API is an interface that exposes an application's data to outside software, whereas web applications are one type of API with stricter requirements.

The interviewer wants to ensure that you know and have experience with multiple solutions with different requirements. Demonstrate here that you are comfortable utilizing JSON, REST, and SOAP.

What is CTI? Why is it relevant to ServiceNow HRSD?

"CTI is the process of integrating a company's telephone system to their business applications -- in this case, ServiceNow. This is relevant to the HRSD Module because it enables customer service agents to place and receive calls in ServiceNow applications."

Computer telephony integration (CTI) means linking a call center's telephone systems to their business applications, typically so that their business software can have more control over call management. CTI allows HR Service Delivery Agent Workspace to support inbound and outbound telephone calls.

The interviewer may ask this question to gauge your level of industry and technical knowledge in IT/HR/Customer Service. Providing a knowledgeable answer will show that you understand factors present in an HRSD Implementation that may not be present in implementation in other Modules.

Describe Drilldown and its role in reporting and documentation.

"Drilling down gives us a way to reveal additional details within a chart. This is an essential tool to utilize for reporting and documentation so we can give as much detail as possible to each subset."

Drilldown is an advanced form of ServiceNow Reporting. Drilldown adds value to reports, providing additional visualization to divide the data into a subgroup.

Understanding how to create organized reports is essential when selecting Tech Leads. Display your understanding of streamlining reports and efficiently organizing data.

What is a Scoped Application? What is a Global Application?

"A global application provides no boundaries compared to scoped application, which provides strong application boundaries and run-time isolation. That allows us to create a new application without breaking existing ones. When working within App Studio, I enjoy having the ability to solve with both global and scoped functions. I find that scoped apps are particularly useful when looking to do code reviews, and we can make changes in a controlled way without running the risk of unexpected broader changes to the global scope. Scoped apps are also useful in versioning or code isolation in my experience."

Scoped applications are sandboxed from the system at large and utilize a restricted API to minimize/prevent damage to anything outside their 'scope,' aka sandbox. Global apps are everything else; it's the default scope and has access to all parts of the system and therefore can cause damage/impact beyond their intent.

Your experience with App Studio shows a strong understanding of how ServiceNow Applications are configured in App Studio. Also, display your understanding of situations where an application may need to be built outside App Studio.

This position will also include some testing and code review responsibilities. You may want to talk about the benefit of using scoped apps regarding code reviews. With scoped apps, you can make the changes in a controlled way without running the risk of unexpected broader changes to the global scope, which may be trickier to rectify.

What is ServiceNow HR Service Delivery?

"HRSD offers companies the ability to integrate and automate every process of HR policy and procedure. It services both HR teams and employees and makes it possible for a company to have all data about their teams in one, user-friendly, accessible Platform."

Though HRSD is gaining popularity, it is still a relatively new module, and there are not many established HR Partners at this time. In asking this question, the interviewer wanted to know that you understand the HRSD solution as a whole, regardless of if you have hands-on experience in the Module.

HRSD helps organizations provide seamless services to employees with the help of different HR activities. HRSD provides a COMPLETE portfolio of solutions. It is a one-stop-shop for all services an employee needs, and companies adopting the Module are doing a service to not only their customer but their HR teams as well.

"UAT is where the end-user tests the solution created and provides feedback to the team. Within an HRSD implementation, this step is vital, as the end users will be HR management handling important policy and procedure issues pertinent to the company's employees."

UAT is User Acceptance Testing (also called application testing or end-user testing). It is a phase of software development in which the software is tested in the real world by its intended audience.

This company expects their Tech Leads to lead technical testing efforts, including developing testing strategy/plan and managing UAT, including defect tracking and management. You will want to mention any of these experiences you may have.

Explain CMDB and its importance.

"CMBD is the Configuration Management Database. It is an essential offering from ServiceNow as it allows us to integrate and connect products across the entire digital lifecycle and break down silos. In the HRSD Module, this tool becomes extremely important as it allows HR teams to understand impact and risk in ways that are understandable to non-IT employees through ServiceGraph. It also allows these teams to easily import relevant data, which then integrates with current data to give an updated graphical view."

The CMDB is the ServiceNow database that stores information about all technical services. Technical services must be established in the CMDB so clients can get help and support staff can manage Incidents and Change requests.

CMBD is always an important tool, but it is one of THE most important tools for the HRSD end user. Because it assists HR professionals by automating routine tasks, it helps HR to deliver services to employees promptly, which is the largest selling point for the product. Displaying an understanding of this in your interview will show your interviewer that you understand the mission of the Module.

What are the three key facets of the ServiceNow offering?

"I am familiar with Nonstop Cloud, Now Platform, and Cloud Servies within ServiceNow. The Platform I have the most experience working with is the Now Platform. In researching your company, I discovered that you operate solely within the Now Platform and have seen a substantial productivity rise since you adopted ServiceNow. I was excited to learn about that growth."

While ServiceNow is a singular platform, its services are typically divided into three groups: The Nonstop Cloud, the Now Platform, and the various Cloud Services. This company operates completely within the Now Platform.

Though you should highlight any experience you have within any of the ServiceNow offerings, expand upon and highlight any experience you have working within the Now Platform.

Deloitte had a problem to solve. It's the world's largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm's leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte's ability to consolidate and scale worldwide.Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation. As a result, the 175-year-old firm, which counts four out of five Fortune Global 500 companies as clients, has seen a 20% to 50% productivity rise in several business units. Workflow efficiency has increased four- to five-fold across the organization.

Deloitte HRSD Tech Lead Interview Questions

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1. How do you prioritize your daily tasks?
2. Discuss a time you worked with a geographically distributed or culturally diverse work group.
3. Describe a time you had to identify a gap or a risk.
4. Describe a time you had to translate business requirements into technical requirements.
5. What experience do you have in Leading ServiceNow Implementations?
6. What third-party HR applications have you utiilzed?
7. List your experience with JavaScript, as well as other coding solutions.
8. Have you been in a client-facing role?
9. What technical design documents do you have experience creating?
10. How comfortable are you configuring basic forms, processes, and settings within CMDB?
11. Describe your Service Portal experience.
12. What roles have you played in an Agile development environment?
13. Describe your background in HR policy and procedure.
14. What Certifications do you have, and which would you be willing to obtain?
15. Who would you prefer to handle development tracking and reporting?
16. What is a ServiceNow Tech Lead's Responsibility to the Customer?
17. List some of the more advanced ServiceNow technical skills that you utilize.
18. Give an example of a time you led a team through successful execution of a ServiceNow deployment.
19. How are Published reports accessed?
20. How would you create a UI Macro in ServiceNow without using Service Portal?
21. How is the Priority of an Incident calculated in ServiceNow?
22. How do you move updated sets?
23. What is the purpose of Performance Analytics in HRSD?
24. What is the ServiceNow Integration Hub?
25. What is Webservices API?
26. What is CTI? Why is it relevant to ServiceNow HRSD?
27. Describe Drilldown and its role in reporting and documentation.
28. What is a Scoped Application? What is a Global Application?
29. What is ServiceNow HR Service Delivery?
30. What is UAT?
31. Explain CMDB and its importance.
32. What are the three key facets of the ServiceNow offering?

Deloitte HRSD Tech Lead Interview Questions

1. How do you prioritize your daily tasks?

2. Discuss a time you worked with a geographically distributed or culturally diverse work group.

3. Describe a time you had to identify a gap or a risk.

4. Describe a time you had to translate business requirements into technical requirements.

5. What experience do you have in Leading ServiceNow Implementations?

6. What third-party HR applications have you utiilzed?

7. List your experience with JavaScript, as well as other coding solutions.

8. Have you been in a client-facing role?

9. What technical design documents do you have experience creating?

10. How comfortable are you configuring basic forms, processes, and settings within CMDB?

11. Describe your Service Portal experience.

12. What roles have you played in an Agile development environment?

13. Describe your background in HR policy and procedure.

14. What Certifications do you have, and which would you be willing to obtain?

15. Who would you prefer to handle development tracking and reporting?

16. What is a ServiceNow Tech Lead's Responsibility to the Customer?

17. List some of the more advanced ServiceNow technical skills that you utilize.

18. Give an example of a time you led a team through successful execution of a ServiceNow deployment.

19. How are Published reports accessed?

20. How would you create a UI Macro in ServiceNow without using Service Portal?

21. How is the Priority of an Incident calculated in ServiceNow?

22. How do you move updated sets?

23. What is the purpose of Performance Analytics in HRSD?

24. What is the ServiceNow Integration Hub?

25. What is Webservices API?

26. What is CTI? Why is it relevant to ServiceNow HRSD?

27. Describe Drilldown and its role in reporting and documentation.

28. What is a Scoped Application? What is a Global Application?

29. What is ServiceNow HR Service Delivery?

30. What is UAT?

31. Explain CMDB and its importance.

32. What are the three key facets of the ServiceNow offering?