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De La Mer Interview
Questions

26 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 26
At De La Mer we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?
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How to Answer
Since you are applying to work for De La Mer, Inc., chances are, you enjoy their products and services! Take this as an opportunity to compliment them on what they are doing right! Research their website for any recent news, accolades, or product launches. Be sure to comment on your findings.
26 De La Mer Interview Questions
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  1. At De La Mer we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?
  2. We take customer service very seriously at De La Mer. If a customer wanted to return a makeup product that had been significantly used, what would you do?
  3. The beauty industry is very competitive. Why do you want to work for De La Mer?
  4. At De La Mer we seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?
  5. Name your favourite De La Mer product and why it's your favourite.
  6. At De La Mer we prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.
  7. At De La Mer we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?
  8. The hours at De La Mer can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?
  9. At De La Mer we have an important dress code for all employees. Are you willing to comply?
  10. We put great effort into being the best in our industry. In your opinion, what can De La Mer improve on?
  11. Tell me about your most recent visit to a De La Mer store. What was your experience like?
  12. When were you able to resolve a problem within work?
  13. When have you had to shift your priorities in response to sudden changes?
  14. What are your career aspirations beyond this job?
  15. How do you handle a situation where your supervisor does not properly communicate information to you?
  16. When have you worked amongst a diverse group of people?
  17. Outside of work, what type of creative activities do you like to pursue?
  18. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
  19. Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?
  20. Do you think honesty is always the best policy?
  21. Describe to me your ideal employer.
  22. What are your salary expectations?
  23. How do you feel about performance incentives?
  24. Are you applying for any other jobs?
  25. Why do you consider yourself a team player?
  26. If you were the successful candidate, how much notice would you require to give your current employer?
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15 De La Mer, Inc. Answer Examples
1.
At De La Mer we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?
Since you are applying to work for De La Mer, Inc., chances are, you enjoy their products and services! Take this as an opportunity to compliment them on what they are doing right! Research their website for any recent news, accolades, or product launches. Be sure to comment on your findings.

Rachelle's Answer #1
"I was on the De La Mer, Inc. website yesterday and saw on your 'Social Impact' page that your company financially supports female entrepreneurs. This effort is a great way to stand out from your competitors since the majority of your buyers are female. To empower your customers is a genius idea."
Rachelle's Answer #2
"I find your branding to stand out because it's clean and you boast recycled packaging which many consumers value these days."
2.
We take customer service very seriously at De La Mer. If a customer wanted to return a makeup product that had been significantly used, what would you do?
If you can research the return policy at De La Mer, Inc. before your interview, it's a great idea to refer to their policies when answering this question. If you are responding strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.

Rachelle's Answer #1
"I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at De La Mer, Inc. that you will take a gently used product back in the first 30 days. I think that is fair. If a customer had used a significant amount of the product before returning, I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."
Rachelle's Answer #2
"In this situation, I would follow your company policy and accept the return. From what I understand, De La Mer, Inc. accepts returns, no questions asked, for the first 30 days."
3.
The beauty industry is very competitive. Why do you want to work for De La Mer?
Openly discuss with the interviewer why you want to work for De La Mer, Inc. versus their competitors. Perhaps you have a friend who has worked at De La Mer, Inc., or it is your favorite place for all of your beauty needs. Keep your answer brief, and positive.

Rachelle's Answer #1
"I want to work for De La Mer, Inc. because you have been my favorite place to shop for the past six years! I love your customer rewards program and the company culture is upbeat and enticing."
Rachelle's Answer #2
"In a competitive industry, I want to work for the best! I believe that De La Mer, Inc. is the best because you care about the type of product you distribute and are well known for not testing on animals."
4.
At De La Mer we seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?
Assure the interviewer that you have a genuine interest in this industry. Perhaps you follow a few beauty bloggers? Maybe you read specific magazines, or perhaps you even subscribe to the De La Mer, Inc. newsletter for updates on new and unique products. Keep your answer brief and informative.

Rachelle's Answer #1
"I have a keen interest in the beauty industry. Some of the ways that I stay in touch with industry trends is by subscribing to the De La Mer, Inc. newsletter and following The Beauty Blog online. I also follow a few great Instagram accounts."
Rachelle's Answer #2
"I stay up to date on industry trends through reading books, and continued education. Also, I have a mentor who has been in the beauty industry for quite some time. She helps me to stay up to date on new happenings in the industry."
5.
Name your favourite De La Mer product and why it's your favourite.
Researching De La Mer, Inc. before your interview is incredibly important as you want to be prepared for questions such as this. The last thing that the interviewer wants to hear is that you have never used their product or service. Assure the interviewer that you have a personal interest in De La Mer, Inc. products and services.

Rachelle's Answer #1
"I have a few favorite products from De La Mer, Inc.; however, if I had to choose just one I would say that is it XYZ. This product smells amazing, and I love how luxurious it feels on my skin."
Rachelle's Answer #2
"If you have not used their products before: "I have heard many great things about Product ABC and saw from your website that it is a best seller. I look forward to giving it a shot!"
6.
At De La Mer we prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.
Your beauty related training may include formal courses or even on-the-job training. Likely this training is already listed on your resume; however, the interviewer would like for you to go into further detail. Be sure to express how your education will benefit De La Mer, Inc., should you be hired.

If you have related education/training: "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."

Rachelle's Answer #1
"I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."
Rachelle's Answer #2
"If you do not have the related education/training: "I do not have formal training in makeup and beauty; however, since I was a young teen, I would watch and try online makeup tutorials for hours a week. The beauty industry is a passion of mine that I have immersed myself in for years, so I do consider myself well trained and up to date on trends and techniques."
7.
At De La Mer we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?
The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. If a customer were to break a product in-store would you make them feel bad or make them feel like it happens all the time and it's no big deal? Assure the interviewer that you can handle customer service situations like a pro!

Rachelle's Answer #1
"Breaking something in a store is an embarrassing moment for customers. If this happened, I would first make sure that the customer wasn't hurt. I would then arrange for clean-up and assure the customer that it happens more often than they think. I would then ask them if I could help them find the right product, so they don't bolt out of the store right away. I would try to turn the situation into a sale and a happy customer who is sure to return."
Rachelle's Answer #2
"I would be sure to follow your company policy for moments such as a customer breaking product. Accidents happen so my instinct would be to ensure they are not injured and then safely clean up the mess. How do you prefer situations like this to be handled?"
8.
The hours at De La Mer can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?
If there are restrictions on your schedule, this is a great time to discuss those with the interviewer. Be open and honest in regards to your availability.

If you have no scheduling restrictions: "I do not have any restrictions in my schedule. I am happy to accept any hours and would appreciate any overtime as well."

Rachelle's Answer #1
"I do not have any restrictions in my schedule. I am happy to accept any hours and would appreciate any overtime as well."
Rachelle's Answer #2
"If you have scheduling restrictions: "I have school on Tuesdays and Thursdays from 8-4. I can work any other time though!"
9.
At De La Mer we have an important dress code for all employees. Are you willing to comply?
Many organizations implement dress codes because they create a sense of unity for the customers. It also helps customers to find you when they need some help in-store. It is okay to ask about the dress code before you agree to it.

Rachelle's Answer #1
"I can understand why dress codes are significant for De La Mer, Inc.. Can you tell me more about the dress code? I am happy to comply with any reasonable requirement when it comes to a dress code or uniform."
Rachelle's Answer #2
"In my current position, I wear a uniform. I am accustomed to this requirement and am happy to comply. I have seen your employees in their dress code, and I think it looks great!"
10.
We put great effort into being the best in our industry. In your opinion, what can De La Mer improve on?
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you. Certainly avoid a deep dive into what you think De La Mer, Inc. is doing wrong.

Rachelle's Answer #1
"I think that your company branding and in-store culture is exciting and upbeat. However, when I went to your website, it didn't seem to be as enticing as I was expecting. If I could make any suggestion, I would recommend lightening the tone of your main page. I'd love for online visitors to have the same great experience as those who visit in person!"
Rachelle's Answer #2
"I have had great experiences with De La Mer, Inc. so far and especially love reading your blog posts. My recommendation would be to post content more often. You have a very attentive audience, and I'm sure I'm not the only one who wants to read more!"
11.
Tell me about your most recent visit to a De La Mer store. What was your experience like?
The interviewer would like to know that you have shopped at De La Mer, Inc. in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!

Rachelle's Answer #1
"I can tell that your customer service employees receive a great amount of training. I've always had a great experience shopping at De La Mer, Inc.. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away."
Rachelle's Answer #2
"My last visit to De La Mer, Inc. I made a huge purchase. Once I arrived home, I realized that in my rush and confusion I purchased the wrong shades of a few products. It was no problem for me to make the exchanges later that week. Your staff was accommodating and it made me want to continue shopping at De La Mer, Inc.."
12.
When were you able to resolve a problem within work?
Problem-solving and dispute resolution are fundamental skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace.

Rachelle's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Rachelle's Answer #2
"As the Assistant Manager, I am resolving problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service."
13.
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Rachelle's Answer #2
"I often switch from merchandising to customer service to employee training, all in an hour sometimes! I handle changes well but do understand that multitasking can come at the cost of productivity, so I do not seek out the changes. I do prefer to focus on my task at hand whenever possible."
14.
What are your career aspirations beyond this job?
Everyone has some dream or aspirations on where their career could go. When you think about the future, what comes to mind? Openly share with the interviewer where you'd like to see your job with De La Mer, Inc. take you. Be sure to include how you feel De La Mer, Inc. would fit in with those specific aspirations.

Rachelle's Answer #1
"I have some pretty lofty career aspirations, and after researching De La Mer, Inc. and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing a store of my own, then become a regional manager."
Rachelle's Answer #2
"I haven't thought of career aspirations beyond this role because this position is a goal that I have set my sights on for quite some time. The leadership component that you offer, as well as the continued education opportunities, are immense for me, and my primary focus at this time."
15.
How do you handle a situation where your supervisor does not properly communicate information to you?
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

Rachelle's Answer #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Rachelle's Answer #2
"I try to be independent and find as many answers on my own, as possible. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask."
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