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Dashen Bank S.C. Mock Interview

Question 12 of 27 for our Dashen Bank S.C. Mock Interview

Dashen Bank S.C. was updated by on December 9th, 2020. Learn more here.

Question 12 of 27

Give me an example of how you keep track of details while engaging in conversation.

"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

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How to Answer: Give me an example of how you keep track of details while engaging in conversation.

Advice and answer examples written specifically for a Dashen Bank S.C. job interview.

  • 12. Give me an example of how you keep track of details while engaging in conversation.

      How to Answer

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

      1st Answer Example

      "A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

      2nd Answer Example

      "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."

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