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Damco International Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Do you have experience working with a customs brokerage firm?

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Damco International Interview Questions

  1. 1.

    Do you have experience working with a customs brokerage firm?

      A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

      Rachelle's Answer

      "I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."

      Rachelle's Answer

      "I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by Damco International B.V.."

  2. 2.

    What is your current salary?

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Rachelle's Answer

      "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."

      Rachelle's Answer

      "In my last position, I was earning $47K/year which I understand was low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $55K range."

  3. 3.

    We value our company culture at Damco International. In your opinion, why is it important to develop relationships with coworkers?

      This answer may seem obvious to you because enjoying your time with coworkers is sometimes the best part about the job! If you aren't a naturally social person, this question may seem more challenging to answer.

      Talk to the interviewer about how you develop relationships with coworkers when you start a new job. Think about what is important to you about these relationships. Do your co-workers motivate you when you feel overworked? Do your coworkers give you a reason to show up to work when your boss has been giving you a hard time?

      Rachelle's Answer

      "I value my relationships with my coworkers because we support each other and make each other laugh when the work environment becomes intense. I have a coworker that I eat lunch with every day. We've helped each other out by simply listening to what's going on in each other's lives. It's nice to have colleagues who understand you on a personal level."

      Rachelle's Answer

      "All of the colleagues I have worked with have shared a very respectful relationship with me. We have similar goals, and we exchange knowledge to accomplish those things to the best we can. Each of us has a part in the company's success, and we utilize communication to make it happen."

  4. 4.

    What leadership qualities do you possess?

      The interviewer wants to know if you naturally take on a leadership based attitude in the workplace. You don't have to be interviewing for a leadership or management role to be asked these types of questions. Choose three qualities, and share your perspective on why you feel you have each of these qualities.

      Rachelle's Answer

      "My strongest leadership qualities include my ability to actively listen, give strong feedback gently, and the fact that I am always looking for opportunities to teach and coach others."

      Rachelle's Answer

      "Choose from this list if you are coming up short. Some great qualities of a leader are:

      - Being someone who people naturally want to follow
      - Exceptional interpersonal skills
      - Strong relationship building skills
      - Taking ownership for the team's errors and mistakes
      - Excelling at motivating others
      - Providing kudos to your team
      - Knowing how to select and hire the right people to join the team
      - Having a vision for the future"

  5. 5.

    What causes you to feel dissatisfied on the job?

      Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer

      "Try turning your answer into one with a positive spin! Rather than focus on the negative, focus on what keeps you happy in your job.

      For example: "I feel happiest and most content in a positive environment where I feel appreciated. I also greatly value opportunities to develop myself professionally."

  6. 6.

    When have you had to think quickly in response to sudden change?

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer

      "I can think quickly on the job, and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant, but luckily I work well under pressure. The presentation went well, and our clients were delighted."

      Rachelle's Answer

      "In my current position, my schedule is often changed with very little notice. I can adapt and change my schedule around to accommodate my employer, as much as possible."

  7. 7.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

      Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

      Rachelle's Answer

      "I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."

      Rachelle's Answer

      "I prefer to build relationships by making others feel they are important to me. When meeting new people, I will ask a question related to their area of expertise, and try to learn something from them."

  8. 8.

    At Damco International we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

      Hiring new employees is a costly and time-consuming task. If on-boarded, do you see a long-term career fit with Damco International B.V.? Assure the interviewer that you plan to commit to the company for as long as possible.

      Rachelle's Answer

      "I have a keen interest in freight and logistics. I have some educational background in warehousing and logistics as well. This position is a long-term career plan for me, and I would like to stay with Damco International B.V. as long as possible."

      Rachelle's Answer

      "I appreciate that Damco International B.V. promotes from within, whenever possible. I am most certainly looking to join an organization that will have me for the long term, and invest in my career progression at the same time."

  9. 9.

    At Damco International we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for Damco International B.V. since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

  10. 10.

    Air freight is all about timeliness. How do you manage your time?

      What tools do you use to stay on task and meet deadlines? How do you prioritize when everything demands your attention at once? Think about the ways you manage your projects and daily tasks. Perhaps you set yourself a lot of reminders or utilize the calendar on your smartphone or Outlook. Sometimes a to-do list is helpful when you're managing your time because it can help you prioritize what needs to happen next. Paying attention to which tasks require the most time and which ones bring the most value are ways you can pick and choose what needs to happen in your schedule. What are some ways you have found work best for you to manage your time at work?

      Rachelle's Answer

      "Each time my boss changes his schedule, I need to drop what I am doing and rearrange his meetings or travel plans. These changes happen quite often, so I very well know that a schedule made is not always a schedule kept. I stay ahead of these changes by remaining organized and leaning on the company's internal applications and CRM to organize my files and the data that I need."

      Rachelle's Answer

      "I manage my time through the use of calendar tools as well as setting priority tasks for myself, first thing in the morning. My time management skills are strong."

  11. 11.

    At Damco International we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  12. 12.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is essential for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer

      "Three years ago, I worked for Company X in a very similar position. It required less team supervisory experience but additional educational components. The role also involved shift work and the ability to lift up to 50 lbs on a regular basis. These factors prepared me for a position like this one."

      Rachelle's Answer

      "The position that most relates to yours would be the role in which I currently work. This position with Damco International B.V. offers more growth potential; however, the roles sound quite similar."

  13. 13.

    Working in air freight can be a stressful job. How do you handle stress on the job?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer

      "If I am feeling stressed on the job, I will take a minute to go outside for fresh air, take a deep breath, and think about what it is that is stressing me out. Usually, the answer is that I put too much pressure on myself!"

  14. 14.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  15. 15.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  16. 16.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

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  17. 17.

    At Damco International we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  18. 18.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

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  19. 19.

    Do you have experience with challenging shipments such as temperature controlled packages?

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  20. 20.

    What unique qualities about yourself would you bring to our company?

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  21. 21.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

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  22. 22.

    Do people see you as a trustworthy and honest individual?

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  23. 23.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

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  24. 24.

    What career path interests you the most with Damco International?

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  25. 25.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

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  26. 26.

    If you were hired to work for Damco International today, what would you accomplish first?

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  27. 27.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  28. 28.

    In your opinion, what makes you a great problem solver?

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  29. 29.

    Why should we hire you at Damco International?

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  30. 30.

    Would you consider yourself a creative person?

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