How to Answer: Talk about a time you had to work with patients, clients, customers or students that were under stress. What did you do to make their situation less stressful to help foster a great outcome in the situation?
Advice and answer examples written specifically for a Cranial Technologies job interview.
1. Talk about a time you had to work with patients, clients, customers or students that were under stress. What did you do to make their situation less stressful to help foster a great outcome in the situation?
How to Answer
The families that seeks the assistance of Cranial Technologies to help their little ones are often full of fear, worry and sadness. This fear of the unknown for their child can cause a lot of stress and the Clinicians and Techs that work closely with the families have to be able to put the mothers and fathers in the clinic at ease. For this question, your interviewer will be looking for your ability to do just that. Talk about a time from your work history where you had to work with people that were under stress or pressure. Talk about techniques and methods you used to help put them at ease and stay focused on the task at hand.
"In my years as an Occupational Therapist in the elementary education setting, it was often hard for family members to grasp the fact their child needed therapy. Parents were often scared that something major was wrong with their child and the feelings of fear could often turn to anger. Very early in my career, I learned that taking a straightforward, educational approach with people put their minds at ease the best. By educating parents on why issues were happening and discussing treatment options, they were able to understand their child better and the best plan of attack to help the therapy process. This buy-in into the process really helped and these techniques would translate well to parents that have a child suffering from plagiocephaly."
Written by Ryan Brunner on December 7th, 2018
1st Answer Example
"In my years as an Occupational Therapist in the elementary education setting, it was often hard for family members to grasp the fact their child needed therapy. Parents were often scared that something major was wrong with their child and the feelings of fear could often turn to anger. Very early in my career, I learned that taking a straightforward, educational approach with people put their minds at ease the best. By educating parents on why issues were happening and discussing treatment options, they were able to understand their child better and the best plan of attack to help the therapy process. This buy-in into the process really helped and these techniques would translate well to parents that have a child suffering from plagiocephaly."
Written by Ryan Brunner on December 7th, 2018
2nd Answer Example
"During my years of working in direct customer service, my skills in dealing with stressed customers have definitely developed into what I would now consider a fine art form. This art form starts with the understanding that I am working with a living, breathing human that has raw emotions just like me. Because of this, I take a very empathetic approach and try to put myself in their shoes and I treat them how I would want to be treated. I use my great listening skills to really feel their needs and then do my best to meet those needs. I would imagine that the families that seek out the services of Cranial Technologies are in the same boat as a lot of customers I have worked with in the past."
Written by Ryan Brunner
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
-listening fully in order to hear the need behind their emotions as well as to hear what their request is
-collaborating with parents that begin with building rapport and demonstrating that they are supported."
Stephanie's Feedback