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Top 25 Costco Interview Questions
1. If you found a twenty dollar bill in the parking lot, what would you do?
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Costco is headquartered in Issaquah, WA. The company has been in operation since 1983 and has yearly revenues of 107 Billion with approximately 184,000 employees. Costco is a publicly traded company, trading under the symbol COST. Read about the company culture, corporate mission, and discover any job openings at Costco, by visiting their Career Page. If you need help finding more information about Costco, visit their Website.
Costco Interview Questions
2 of 37
Do you shop at Costco?
 
User Submitted Interview Answers
1.
Haven't had the chance to. None have open until now.
 
2.
Yes, about 2 to 3 times a month.
 
3.
Yes I have...
 
4.
Yes i shop at costco at costco with my mom and know the just of it and where everything goes.
 
5.
Absolutley.
 
Question
3 of 37
Why do you want to work here and why should we hire you?
 
User Submitted Interview Answers
1.
I would like to be a part of a great company who values its customers as well as its employees. I believe I would thrive in this environment and I believe I can have a positive effect on Costco. I am self motivated and want to learn as much as I can in order to be promoted with in the company.
 
2.
I am Looking for a new challenge in my life as i have been employed with the same employer for 5 year as with that job the industry is falling and costco is a place that i can learn and am willing to learn and educate my self as i always to to keep myself striving for more. you should hire me because i am very good with folling proper policies and solving any situations and i think i will be a very good addition to your team.
 
3.
I want to work here because I'd love to learn the business and contribute my knowledge and experience to the company. I'm reliable and determined in my contribution.
 
4.
I like the store i shop here all the time, i did my research and i like the opportunities that cosco offers i will like to be part of cosco.
 
5.
I love this store and I think that I will be great fit in this position.
 
Question
4 of 37
Where do you see yourself in the Costco organization in two years?
 
User Submitted Interview Answers
1.
I still see myself at Costco learning as much as possible and developing my skills further.
 
2.
Having an oprtunaty to be promoted and try some thing high that just an employee.
 
3.
Hopefully would have worked my way up at least 2 or 3 positions and have had a steady maintainable relationship with the employees.
 
4.
I would like to myself work up in the company to a leader position as I have experience as an HR Admin as well as a Service leader in my most recent experience. I have also ran my own daycare business and have chaired many committees so I believe I exhibit leadership qualities and enjoy the role.
 
5.
Learning much as possible and growing with the company.
 
Question
5 of 37
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
I prioritized the more urgent tasks with more immediate deadlines. Those are the ones with the most at stake.
 
2.
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
 
3.
By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.
 
4.
I need more time i can handel eaverything.
 
5.
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
 
Question
6 of 37
What motivates you to work hard?
 
User Submitted Interview Answers
1.
The satisfaction of a job well done. Not only for my self but also my team members.
 
2.
I am very self motivated, I take pride in the work I do. I believe when you complete a job properly and safely and to the best of your abilities, it gives you a level of satisfaction only you can feel.
 
3.
Like to see what was accomplished at the end. Like to see that I can make a difference.
 
4.
Job satisfaction at seeing what I have achieved and recognition of a job well done.
 
5.
What motivated me to work hard is self satisfaction as well as satisfying others.
 
Question
7 of 37
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
When a customer had a complaint about the way the service was done technically, I listened and then implemented a positive solution.
 
2.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
 
3.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
 
4.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
 
5.
As a mortgage lender I was able to obtain a free down payment from a non-profit organization combined with a FHA loan to put the credit challenged couple in their first home.
 
Question
8 of 37
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
I have always worked in a team environment. I love working with other people and I get along with other people very well. I would prefer to work with other people because I enjoy getting to know others and helping others.
 
2.
In a team environment for it gets the job done a lot faster and steadier.
 
3.
I do well either way... I am a self starter and at the same time when worker together with a team I also thrive.
 
4.
I am more than comfortable working on my own i have done for 5 years while employees at Fantastic Tan, Also working in a team in environment is very easy to me as I can work well with others.
 
5.
Team environment, much more stimulating.
 
Question
9 of 37
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
I disliked when our owner told us we should let people have extra stuff and Share one all you can eat for four different people. I just couldn't understand why we would chose to loose money.
 
2.
I disliked the fact that at certain times we would have to carry the phones around in our aprons and answer it when people called. i felt like it slowed down my productivity in everything else.
 
3.
I dont make the rules i just enforce them.
 
4.
Our shoes had to be completely black, so if you for instance found a pair of shoes that were comphy yet not entirely black, you couldn't wear them.
 
5.
When they told me i couldn't recommend other stores to the customer.
 
Question
10 of 37
Describe to me a perfect retail environment?
 
User Submitted Interview Answers
1.
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
 
2.
people are friendly,know their products and where to locate them
 
3.
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
 
4.
Always happy customers not problems with any merchandise.
 
5.
Greeted at the door with a smile nod or hello. The workers ask if they can help you, not too much so you can be left alone. Helpful cashiers to see if you need any assisstance.
 
Question
11 of 37
How well do you handle customer complaints?
 
User Submitted Interview Answers
1.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
 
2.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
 
3.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
 
4.
I am sorry i tell my superviser.
 
5.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing i have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
 
Question
12 of 37
What steps do you take to solve a problem?
 
User Submitted Interview Answers
1.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
 
2.
Listen, write down the issue, check facts, find a solution.
 
3.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
 
4.
First see what problem is, try and help, are get someone who can help and follow thru.
 
5.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
 
Question
13 of 37
Tell me about your experience in working in retail?
 
User Submitted Interview Answers
1.
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
 
2.
Take it to the manager and let them know where I found it.
 
3.
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
 
4.
I have cash experience and i have merchandise experience.
 
5.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
 
Question
14 of 37
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
 
2.
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
 
3.
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
 
4.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
 
5.
i believe in perfection and afraid to delegate important task to others
 
Question
15 of 37
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
This morning. I helped set up some displays and ended up finishing the job myself in record time.
 
2.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
 
3.
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
 
4.
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
 
5.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
 
Question
16 of 37
How would your references describe you?
 
User Submitted Interview Answers
1.
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
 
2.
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
 
3.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
 
4.
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
 
5.
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
 
Question
17 of 37
What is your strength?
 
User Submitted Interview Answers
1.
Setting continuous goals to keep improving myself as a person.
 
2.
Ability to maintain a cool head in tense situations.
 
3.
I always see things through to the end. I follow my word. Always.
 
4.
I am a happy positive person and a great team player.
 
5.
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
 
Question
18 of 37
How do you think you can work in a team environment here at Costco?
 
User Submitted Interview Answers
1.
Great, I like working with other team members.
 
2.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
 
3.
I would work very effectively in a team environment as I am a team player and believe communication is successful.
 
4.
Teamwork is key. without teamwork you have nothing.
 
5.
Listening well, doing my part and then some, being respesctful of others.
 
Question
19 of 37
Name your three best qualities?
 
User Submitted Interview Answers
1.
Hard work, positive attitude and good time management skills.
 
2.
Honest compassionate ambitious...
 
3.
enjoy the job, hardwork, punctual.
 
4.
Loyal, possitive attitude and hard working.
 
5.
My three best qualities are my willingness to learn, communication is one of my strong qualities but also is my ability to listen, and my work ethic.
 
Question
20 of 37
Tell me about a time when you had to work with someone you didn't get along with?
 
User Submitted Interview Answers
1.
I, respectful of everyone and treat them how I like to be treated I am there to do my job to the berst of my ability regardless of personal feelings and unless they were bullying or harrassing me then I wouldn, t have a problem.
 
2.
Whenever I work with someone i dont get along with i always keep it professional.
 
3.
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
 
4.
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
 
5.
Just be kind and curtious and so your job, maybe there having a bad day.
 
Question
21 of 37
How do you define good member service?
 
User Submitted Interview Answers
1.
Bring members best possilble prices on quality brand name merchandise.
 
2.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
 
3.
I think that good member service first starts with having a good base of knowledge about the company and its products and inventory. I also think that making yourself approachable and readily available to help members is a huge factor. These people are members here, so I think being able to establish a connection and relationship with the members is vital to ensure that they always leave the store happy and satisfied with their experience.
 
4.
Greeting every customer and treating them like family. Fulfilling all the their requests and helping them to have a great shopping experience.
 
5.
Good member service is making sure the member is satisfied and if they have any questions to give them all your attention.
 
Question
22 of 37
Where is your favorite place to shop? Why do you like it?
 
User Submitted Interview Answers
1.
Costco, excellent quality product, good prices, friendly staff, good return policy.
 
2.
Costco, always have the latest and greatest product at a good price.
 
3.
I like shopping at costco. The employees are always helpful and the wear house is always clean.
 
4.
the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done
 
5.
Wholesale retailers.
 
Question
23 of 37
What do you know about Costco's working environment?
 
User Submitted Interview Answers
1.
It can be hectic as there are a lot of people that do come to Costco but I do know that they take care of their customers first.
 
2.
That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.
 
3.
I know Costco is a warehouse that sales bulk items and is fast paced.
 
4.
that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me
 
5.
It is a warehouse type enviornment and that it is fast paced.
 
Question
24 of 37
Tell me about a time when you had to deal with a difficult or angry customer and how you handled the situation?
 
User Submitted Interview Answers
1.
I smiled and remained calm and listen to the complaint . I fixed the mistake and the customer let happy.
 
2.
When I worked as a chef. Even though the customer was wrong, I still put in my smiling face and told the customer we are sorry, and fix the problem.
 
3.
I would try to calm down the customer and find out what the problem is and try to help them with the problem.
 
4.
While I work produce, I did have to handle floral sales when no one was present in that department. Once a woman came in for a pick up for some very specific roses, carnations, and for lack of a better term, fluff, like baby's breath. She was livid that the white roses she ordered were a slightly-yellow color, that her pink roses were a salmon color, and that their was not enough of the fluff. I first tried to work with her and meet her eye-to-eye on the issue, that yes, the flowers were not perfectly the colors she asked for but I can look in back and see if we have anything closer to what she needed. Unfortunately, we did not. The next way to offer a solution I offered to try getting the manager on the line even though she was home. The manager did not pick up. Finally, I directed them to the service desk on the off-chance they could contact another jewel and see if they have the flowers she wanted on hand, either to deliver to our store tomorrow or so that she could pick them up tonight.
 
5.
Working in the grocery department the most common angry customer situation would come when we were out of a product, especially around the holidays. Pumpkin pie filling was always in high demand so we ran out if it more often than we would like to admit. When customers would get angry, I would show them on our PDA that we were out and offer to call them when more product came it.
 
Question
25 of 37
How does Costco fit into your overall career plans?
 
User Submitted Interview Answers
1.
I want to be a physical therapist, I will be working with a lot of diverse people. What better way to prepare for a career like that then working for one of the biggest and best retail companies in the Us? Being submerged in diversity and what not.
 
2.
I consider it into my growth strategy and look forward to grow towards the higher managerial roles.
 
3.
I have wanted to return to retail for a while and Costco is a big company with many different departments and they promote from within or you can move into another area.
 
4.
I look forward to a long and satisfying career and am excited to see where I end up.
 
5.
By meeting new people and becoming a great employee of you company.
 
Question
26 of 37
Would you enjoy handing out samples? Socializing and promoting products with members?
 
User Submitted Interview Answers
1.
Yes, that would be something new for me to experience.
 
2.
If I was able to stay with the job that I was hired for in the pharmacy, and pass out samples of products related to that department. I wouldn't be happy handing out food samples elsewhere in the store.
 
3.
Yeah I always like to get engage with the people around me.
 
4.
Definetly ...I love socializing and promoting sales for costco products I believe and stand by their products so I would definetly enjoy it.
 
5.
I would love to I would gain more costumer service experience.
 
Question
27 of 37
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
Test
 
2.
I helped someone achieve their desired school grades.
 
3.
Studying for school to get good grades.
 
4.
By telling them they can keep going and never to give up.
 
5.
Customer service, always smiling, and work hard to complete job tasks.
 
Question
28 of 37
What is your best personal trait?
 
User Submitted Interview Answers
1.
I get along with others no matter what the situation is, very cutious, people person.
 
2.
Good people skills, dedicated worker, committed to getting my tasks done.
 
3.
My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.
 
4.
Positive attitude, always believe in staying happy and helping someone in need.
 
5.
Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.
 
Question
29 of 37
You have been out of work for a while, what have you been doing?
 
User Submitted Interview Answers
1.
Ive been taking care of my son looking for a job.
 
2.
School and babysitting.
 
3.
No i have been working two jobs a tanning salon and accounting office.
 
4.
Going to school full time.
 
5.
No, I am constantly working the one month i was out of work was because I had alot of classes and I was trying to get ahead in my education.
 
Question
30 of 37
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
Stop dedicate my time with the customer listen patiently and assist them anyway i can.
 
2.
I would try to remain as pleasant as possible while completing the task at hand. There's no need to be rude.
 
3.
I would stop and assist the customer first. I would find out what the customer wanted or expected, and assist if possible.
 
4.
Always stop what you are doing and take the time to listen to the customer. Do what it takes to resolve the issue fully before returning to your tasks.
 
5.
Stop what I was doing, find out the problem, see if I can find the solution, if I can't, tell the customer to please wait a moment while I get a supervisor.
 
Question
31 of 37
What would you do if a coworker asked you to help you steal?
 
User Submitted Interview Answers
1.
I'd say no , obioulsly . then head on to the manager and tell them the situation .
 
2.
Definately report them to my supervisor or manager.
 
3.
No do not do that and bring it to manager.
 
4.
I would decline and notify superviser.
 
5.
Report them, or tell them that it isnt right.
 
Question
32 of 37
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
Owning a business I had many chances to be a leader. Had a partnership that didn't work out had to make hard choices outcome was great I became sole owner.
 
2.
When I was the only person in my department. I had to step up and handle the work flow for two floors.
 
3.
When I play basketball I am always the most verbal. And I usually come out on top.
 
4.
In one of my online classes we had to do a team project. Luckily we were mainly from the same campus and I stepped up, set a time and place to meet in person, and lead the group in deciding what we would base the project on. We decided who would do what. Because I took the time to get our group together face to face, we ended up with an A on the project.
 
5.
My strength is working behind the scenes and not drawing attention to myself.
 
Question
33 of 37
If you were hired, how would you improve costco sales?
 
User Submitted Interview Answers
1.
By having good customer service so the members will come back.
 
2.
I would ask the customer if they are finding what they need and if not I would help them to the best of my ability.
 
3.
Because I am very good with my time and a hard worker.
 
4.
I would improve Costco sales with an extensive knowledge on the products we sell, and offering top customer service so when people leave they will want to come back.
 
5.
I would talk to cute ones coming thru checkout about a product they were buying and then see if someone else in line spoke up or asked when they got to the front of the line what we were talking about.
 
Question
34 of 37
Why should we not hire you?
 
User Submitted Interview Answers
1.
There are no reasons not to hire me... I'm a hard dedicated worker...reliable and ambitious... always go above and beyond the call of dutie
 
2.
No reason.
 
3.
I believe you should hire me. I am a hardworking perfectionist, friendly, and self motivated. I would be a great asset to the team.
 
4.
You shouldn't let me get away, I am going to be a valuable asset & employee to Costco.
 
5.
I can make the busyness grow.
 
Question
35 of 37
What do you know about working in retail?
 
User Submitted Interview Answers
1.
How do you deal with an unproductive teammate?
 
2.
It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly...
 
3.
Pacagin baking fress food.
 
4.
It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly..
 
5.
Many things. First, the customer is always the focus. The employees well being should also be a concern. A happy workforce makes for better productivity. Also we need to manage shrink and increase sales to maintain profitabiliy.
 
Question
36 of 37
What position at Costco would you most like to work?
 
User Submitted Interview Answers
1.
While I haven't given it too much thought, I did enjoy produce at jewel and that might be something I'm interested in doing again.
 
2.
There is no preference as I am always eager to try different things and I like how costco changes things up.
 
3.
I would like to start as a stocker, I was told by people who used to work at Costco that working as a stocker would help you get a better idea of how things work and the logistics that actually go on.
 
4.
I would like to stock shelves, work the bakery, and the cashier.
 
5.
Office related, membership, etc.
 
Question
37 of 37
How do you expect to make a difference at Costco?
 
User Submitted Interview Answers
1.
By being who I am, which is out going and friendly.
 
2.
I expect to work hard with the team to improve the experience.
 
3.
Well my dad has been calling on costco for 30 years and its something I have always wanted to be apart of. I know a few people who started in the warehouses here just like I want to and have worked there way to the top at the corporate office. Costco has always been a job I have wanted. And I know I can do the same. I know I will make a difference by working as hard as I can day in and day out knowing that eventually my work WILL pay off.
 
4.
I am polite with communication and I am speaking some languages which help me to help queckly customers.
 
5.
I hope I can make in impact I love a company that strives for excellence and accomplishments for members .. I want to be a part of that.
 
Contributing Author
Rachelle Enns
Recruiter
 
Author
Why work at Costco?
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