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Costco Interview Questions

1. If you found a twenty dollar bill in the parking lot, what would you do?
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Interview Questions and Answers List

1. If you found a twenty dollar bill in the parking lot, what would you do?

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Top Answer

First look to see if someone right around me may have dropped it and if there is no one there then hand it in the the office or customer service... It could be someone who doesnt have very much money and may really need that last 20 dollars..

Second Best

I would give it to my manager telling him where I found it.

3.

I would look around for the nearest person who either came from or walked by that area, and asked them if they dropped something, if no one, put that money in my pocket

4.

Bring it to customer service to see if the customer comes back for it.

5.

Turn it in.

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2. Do you shop at Costco?

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Top Answer

Yes I have...

Second Best

Yes, about 2 to 3 times a month.

3.

I love Costco!

4.

Yes i shop at costco at costco with my mom and know the just of it and where everything goes.

5.

Absolutley.

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3. Why do you want to work here and why should we hire you?

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Top Answer

I am Looking for a new challenge in my life as i have been employed with the same employer for 5 year as with that job the industry is falling and costco is a place that i can learn and am willing to learn and educate my self as i always to to keep myself striving for more. you should hire me because i am very good with folling proper policies and solving any situations and i think i will be a very good addition to your team.

Second Best

I like the store i shop here all the time, i did my research and i like the opportunities that cosco offers i will like to be part of cosco.

3.

I want to work here because I'd love to learn the business and contribute my knowledge and experience to the company. I'm reliable and determined in my contribution.

4.

I believe I should be hired for the job because of my previous experience with costumer service, I have always went above and beyond to accommodate my costumer to the best to my ability. Not only that I would make an excellent addition to the team due to my reliable and flexible nature.

5.

I love this store and I think that I will be great fit in this position.

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4. Where do you see yourself in the Costco organization in two years?

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Top Answer

I still see myself at Costco learning as much as possible and developing my skills further.

Second Best

still working there

3.

Learning much as possible and growing with the company.

4.

Hopefully would have worked my way up at least 2 or 3 positions and have had a steady maintainable relationship with the employees.

5.

Having an oprtunaty to be promoted and try some thing high that just an employee.

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5. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

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Top Answer

I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.

Second Best

I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.

3.

By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.

4.

I prioritized the more urgent tasks with more immediate deadlines. Those are the ones with the most at stake.

5.

I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.

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6. What motivates you to work hard?

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Top Answer

What motivated me to work hard is self satisfaction as well as satisfying others.

Second Best

Like to see what was accomplished at the end. Like to see that I can make a difference.

3.

The satisfaction of a job well done. Not only for my self but also my team members.

4.

Job satisfaction at seeing what I have achieved and recognition of a job well done.

5.

I am very self motivated, I take pride in the work I do. I believe when you complete a job properly and safely and to the best of your abilities, it gives you a level of satisfaction only you can feel.

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7. Describe a time when you disliked company rules in your last job?

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Top Answer

Morning time.

Second Best

I disliked when our owner told us we should let people have extra stuff and Share one all you can eat for four different people. I just couldn't understand why we would chose to loose money.

3.

I would say overtime. Much as I would love to do overtime we can't work any.

4.

Our shoes had to be completely black, so if you for instance found a pair of shoes that were comphy yet not entirely black, you couldn't wear them.

5.

I disliked the fact that at certain times we would have to carry the phones around in our aprons and answer it when people called. i felt like it slowed down my productivity in everything else.

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8. Tell me about a time when you went above and beyond for customer service?

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Top Answer

A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.

Second Best

Doing everything I can to get an answer for them, or to figure something out about a product and not stopping until they are satisfied.

3.

I went looking for a product and didnt stop until I found it.

4.

I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.

5.

we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.

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9. Do you prefer working in a team environment or alone?

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Top Answer

I do well either way... I am a self starter and at the same time when worker together with a team I also thrive.

Second Best

I am more than comfortable working on my own i have done for 5 years while employees at Fantastic Tan, Also working in a team in environment is very easy to me as I can work well with others.

3.

I can work in either one efficiently, but I prefer to work in a team because if the occasion rises, I will take control of the situation that would be most efficient to the task at hand.

4.

I would stop and assist the customer first by listening to them and then repeating the issue to be sure I understood it correctly.

5.

I work well in either situation and am willing to lead a group or follow instructions. I also work well on my own and complete the tasks assigned in a timely manner.

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10. Describe to me a perfect retail environment?

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Top Answer

A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.

Second Best

people are friendly,know their products and where to locate them

3.

A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.

4.

A structured retail environment,organized merchandise, and a very comfortable customer friendly .

5.

Always happy customers not problems with any merchandise.

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11. How well do you handle customer complaints?

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Top Answer

Very well can stay calm and I dont stress.

Second Best

I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.

3.

Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.

4.

Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.

5.

I am sorry i tell my superviser.

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12. What steps do you take to solve a problem?

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Top Answer

First see what problem is, try and help, are get someone who can help and follow thru.

Second Best

I try to figure out what the problem is and then visualize what are some ways that can solve the problem.

3.

Listen, write down the issue, check facts, find a solution.

4.

I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.

5.

I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.

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13. Tell me about your experience in working in retail?

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Top Answer

I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.

Second Best

I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.

3.

I have cash experience and i have merchandise experience.

4.

I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.

5.

Take it to the manager and let them know where I found it.

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14. What are some of your weaknesses?

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Top Answer

Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.

Second Best

I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.

3.

I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.

4.

A little shy, like things done a certain way so dont always ask someone for help as much as I should.

5.

i believe in perfection and afraid to delegate important task to others

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15. When was the last time you contributed to a team effort and what was your role?

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Top Answer

This morning. I helped set up some displays and ended up finishing the job myself in record time.

Second Best

At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.

3.

At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.

4.

During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.

5.

The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.

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16. How would your references describe you?

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Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.

Second Best

My references will describe me as very reliable, punctual , friendly and always helping out other team mates.

3.

I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.

4.

Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.

5.

That I'm an honest hardworking and reliable individual... who always goes above and beyond...

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17. What is your strength?

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Top Answer

Setting continuous goals to keep improving myself as a person.

Second Best

Ability to maintain a cool head in tense situations.

3.

I always see things through to the end. I follow my word. Always.

4.

I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.

5.

I am a happy positive person and a great team player.

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18. How do you think you can work in a team environment here at Costco?

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Top Answer

Great, I like working with other team members.

Second Best

I would work very effectively in a team environment as I am a team player and believe communication is successful.

3.

Listening well, doing my part and then some, being respesctful of others.

4.

Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.

5.

Contribute good ideas, hard working, flexible, patient.

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19. Name your three best qualities?

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Top Answer

Hard work, positive attitude and good time management skills.

Second Best

Honest compassionate ambitious...

3.

enjoy the job, hardwork, punctual.

4.

I am reliable, hardworking and determined.

5.

Dedicated employeeCustomer service orientedMutli tasking and works well under pressure.

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20. Tell me about a time when you had to work with someone you didn't get along with?

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Top Answer

Whenever I work with someone i dont get along with i always keep it professional.

Second Best

I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.

3.

I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.

4.

We were working.

5.

Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.

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21. Where is your favorite place to shop? Why do you like it?

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Top Answer

Costco, excellent quality product, good prices, friendly staff, good return policy.

Second Best

Costco, always have the latest and greatest product at a good price.

3.

the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done

4.

I like shopping at costco. The employees are always helpful and the wear house is always clean.

5.

Wholesale retailers.

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22. How do you define good member service?

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Top Answer

Bring members best possilble prices on quality brand name merchandise.

Second Best

I define good member service as giving the customer as much information as I can about the stores membership program.

3.

Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.

4.

Making them feel happier then they did when walked in.

5.

Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.

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23. What do you know about Costco's working environment?

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Top Answer

It can be hectic as there are a lot of people that do come to Costco but I do know that they take care of their customers first.

Second Best

that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me

3.

That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.

4.

I know Costco is a warehouse that sales bulk items and is fast paced.

5.

It is a warehouse type enviornment and that it is fast paced.

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24. Tell me about a time when you had to deal with a difficult or angry customer and how you handled the situation?

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Top Answer

I would try to calm down the customer and find out what the problem is and try to help them with the problem.

Second Best

I had a lady that was upset that the bag she had purchased was bigger than she expected. I apologized and showed he bags that were similar but smaller.

3.

I had a customer one day when I was working on the service desk that was returning a budget drill. You could see it was well used and I could tell by the guys shirt he was in the building industry. He was very upset that he was sold junk as he called it. I told him that I just needed to speak to a supervisor in relation to what we should do. I phoned the coordinator relayed all the information and in the end I was advised to give him an exchange or refund as he was a potential customer that would spend a lot more money with us in future years.I kept calm and sympathized with him and he calmed down and exchanged his drill.

4.

At my other job I wouldnt sell beer to someone so I stayed calm and called a manager.

5.

I had a customer call me not knowing how to work the item he just purchased, I had him pick up the instructions and re- read them.

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25. Would you enjoy handing out samples? Socializing and promoting products with members?

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Top Answer

I would definitely try it I would love to socialize and see peoples opinions with the products. It looks fun.

Second Best

Yes I would enjoy that as I like socializing with people and I can sample the products also.

3.

I would enjoy socializing and promoting products with members. I am a people person and I thrive on social interaction.

4.

I would enjoy handling out samples , I have great communication skills and have experience in promoting products.

5.

I would love to promote products that Costco sells.

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26. How does Costco fit into your overall career plans?

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Top Answer

I consider it into my growth strategy and look forward to grow towards the higher managerial roles.

Second Best

I have wanted to return to retail for a while and Costco is a big company with many different departments and they promote from within or you can move into another area.

3.

I want to be a physical therapist, I will be working with a lot of diverse people. What better way to prepare for a career like that then working for one of the biggest and best retail companies in the Us? Being submerged in diversity and what not.

4.

I look forward to a long and satisfying career and am excited to see where I end up.

5.

By meeting new people and becoming a great employee of you company.

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27. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?

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Top Answer

Test

Second Best

I helped someone achieve their desired school grades.

3.

Studying for school to get good grades.

4.

I am always helping the seasonal employees, rather it be proper blocking done, organizing go back carts, finding products in the warehouse, or explaining what we it takes to close the warehouse as a team.

5.

I helped my manager at Papa Johns maximize his bonus potential (beat last years sales for same month by 6%) by planning and executing local marketing strategies.

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28. What is your best personal trait?

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Top Answer

I get along with others no matter what the situation is, very cutious, people person.

Second Best

Positive attitude, always believe in staying happy and helping someone in need.

3.

My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.

4.

Good people skills, dedicated worker, committed to getting my tasks done.

5.

Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.

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29. You have been out of work for a while, what have you been doing?

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Top Answer

School and babysitting.

Second Best

Ive been taking care of my son looking for a job.

3.

home taking care of the kids

4.

Going to school full time.

5.

No i have been working two jobs a tanning salon and accounting office.

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30. How would you deal with an angry customer while you were busy completing tasks?

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Top Answer

Stop dedicate my time with the customer listen patiently and assist them anyway i can.

Second Best

I would try to remain as pleasant as possible while completing the task at hand. There's no need to be rude.

3.

I would stop and assist the customer first. I would find out what the customer wanted or expected, and assist if possible.

4.

Stop what I was doing, find out the problem, see if I can find the solution, if I can't, tell the customer to please wait a moment while I get a supervisor.

5.

Always stop what you are doing and take the time to listen to the customer. Do what it takes to resolve the issue fully before returning to your tasks.

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31. Tell me about a time when you had to be a leader. How was the outcome?

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When answering this question, start with your experience for being a leader. Give an example of when you led a team effort in school. Tell them how the project went, whether it was good or bad, and everything you learned from it.

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When I was the only person in my department. I had to step up and handle the work flow for two floors.

Second Best

Planning family vacations I do all the plan and make sure everything is according to shedule and going smoothly.

3.

I had to put up a display I got help lifting it and achieved my task.

4.

Sometimes you need to take charge, some people may not like it but as long as I do what I am suppose to, the job will get done.

5.

I trained a crew of three, I would give them ideas on creative up selling.

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32. What would you do if a coworker asked you to help you steal?

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I'd say no , obioulsly . then head on to the manager and tell them the situation .

Second Best

No I will definently not help you steal and you should not either, do you know what kind of trouble you can get into and you will loose your job and you will never be able to work in a job like this again. Then Confront the manager.

3.

Definately report them to my supervisor or manager.

4.

Report them, or tell them that it isnt right.

5.

No do not do that and bring it to manager.

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33. What position at Costco would you most like to work?

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I would like to start as a stocker, I was told by people who used to work at Costco that working as a stocker would help you get a better idea of how things work and the logistics that actually go on.

Second Best

There is no preference as I am always eager to try different things and I like how costco changes things up.

3.

I would like front end it is busy and so much variety to make sure the customer leaves happy.

4.

I would really enjoy a cashier assistant position to start off with and if possible I would like to grow in the company and move up.

5.

I am flexible and I have a lot to learn about retail. So, basically any job in which may skills could be useful.

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34. If you were hired, how would you improve costco sales?

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By having good customer service so the members will come back.

Second Best

I would ask the customer if they are finding what they need and if not I would help them to the best of my ability.

3.

I would learn all I can about the products Costco carries so I can then give the customer the right facts and benefits of the product for them. I would be learning every day about products and I would be there to make sure the customer can make a good choice and in the end make a sale.

4.

I would ask the customer if they are finding what they need and if not I would help them to the best of my ability.

5.

Make sure I was pleasant so they have a great experience and ask if they found everything they needed.

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35. Why should we not hire you?

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There are no reasons not to hire me... I'm a hard dedicated worker...reliable and ambitious... always go above and beyond the call of dutie

Second Best

No reason.

3.

The real question is why you should hire me. I am awesome.

4.

You absolutely SHOULD hire me because I am honest, hard working with a positive attitude.

5.

I have not worked retail before.

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36. How do you expect to make a difference at Costco?

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I am outgoing and I like to help people, so I expect to be a good fit with the Costco mission of customer service.

Second Best

Working hard and being a team player.

3.

I will always offer my best in whatever position I am in. I will always be approachable to customers, staff and superiors.

4.

By being who I am, which is out going and friendly.

5.

I expect to make a difference by exceeding the productivity expectations placed on me. I will also make a difference by making work a fun place for my co workers through positive interactions, possibly inspiring them to exceed expectations as well.

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37. What do you know about working in retail?

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Top Answer

How do you deal with an unproductive teammate?

Second Best

Pacagin baking fress food.

3.

It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly...

4.

It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly..

5.

Many things. First, the customer is always the focus. The employees well being should also be a concern. A happy workforce makes for better productivity. Also we need to manage shrink and increase sales to maintain profitabiliy.

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