Top 25

Costco Interview Questions

1. If you found a twenty dollar bill in the parking lot, what would you do?
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Costco is headquartered in Issaquah, WA. The company has been in operation since 1983 and has yearly revenues of 107 Billion with approximately 184,000 employees. Costco is a publicly traded company, trading under the symbol COST. Follow Costco on Twitter at @CostcoTweets. Read about the company culture, corporate mission, and discover any job openings at Costco, by visiting their Career Page. If you need help finding more information about Costco, visit their Website.

Costco Interview Questions

2 of 37

Do you shop at Costco?

User Submitted Interview Answers

1.
Haven't had the chance to. None have open until now.
 
2.
Yes, about 2 to 3 times a month.
 
3.
Yes I have...
 
4.
I love Costco!
 
5.
Yes i shop at costco at costco with my mom and know the just of it and where everything goes.
 
6.
Absolutley.
 
7.
I have shopped at Costco all my life. I remember when I was little my grandpa used to bring us over just for "brunch", which meant trying all of the samples while my grandma and my mom would shop for groceries.
 
8.
I have shopped at Costco all my life. I remember when I was little my grandpa used to bring us over just for "brunch", which meant trying all of the samples while my grandma and my mom would shop for groceries.
 
9.
I have shopped there in the past but dont go often as I dont do the shopping in my family and their are closer albeit more expensive alternatives near me.
 
10.
Yes! We have been members for many years. There are some items I will only buy at Costco.
 

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Question
#3 of 37

Why do you want to work here and why should we hire you?

User Submitted Interview Answers

1.
I would like to be a part of a great company who values its customers as well as its employees. I believe I would thrive in this environment and I believe I can have a positive effect on Costco. I am self motivated and want to learn as much as I can in order to be promoted with in the company.
 
2.
I want to work here because I'd love to learn the business and contribute my knowledge and experience to the company. I'm reliable and determined in my contribution.
 
3.
I am Looking for a new challenge in my life as i have been employed with the same employer for 5 year as with that job the industry is falling and costco is a place that i can learn and am willing to learn and educate my self as i always to to keep myself striving for more. you should hire me because i am very good with folling proper policies and solving any situations and i think i will be a very good addition to your team.
 
4.
I like the store i shop here all the time, i did my research and i like the opportunities that cosco offers i will like to be part of cosco.
 
5.
I believe I should be hired for the job because of my previous experience with costumer service, I have always went above and beyond to accommodate my costumer to the best to my ability. Not only that I would make an excellent addition to the team due to my reliable and flexible nature.
 
6.
I love this store and I think that I will be great fit in this position.
 
7.
I have been in a costco store in America and I loved the whole concept. I think Costco is going a great success in Australia and I would love to be a part of that. I am reliable, confident and am a great team player. My experience and training over the years gives me the ability to show my great customer service.
 
8.
I love working here im a very hardworking person.
 
9.
I would love to work with a big household brand name and my interpersonal skills, communications skills, positive attitude, working in a team environment and knowledge of the retail industry.
 
10.
Great company, good employees , because I would like to make a difference in my life and the lifes of others . And to be a apart of thus company would give me great pride.
 

Question
#4 of 37

Where do you see yourself in the Costco organization in two years?

User Submitted Interview Answers

1.
I still see myself at Costco learning as much as possible and developing my skills further.
 
2.
Learning much as possible and growing with the company.
 
3.
Hopefully would have worked my way up at least 2 or 3 positions and have had a steady maintainable relationship with the employees.
 
4.
Having an oprtunaty to be promoted and try some thing high that just an employee.
 
5.
I would like to myself work up in the company to a leader position as I have experience as an HR Admin as well as a Service leader in my most recent experience. I have also ran my own daycare business and have chaired many committees so I believe I exhibit leadership qualities and enjoy the role.
 
6.
still working there
 
7.
I see myself as a supportive worker who understands and can help out anyone and or everyone in any situation.
 
8.
Wherever there is demand for me. If an opportunity presents itself that will take me somewhere different, I will most likely take it.
 
9.
Wow thats a tough question. I am excited just to get a cashier position to start with buy I would like to get some training to advance me in the company.
 
10.
I would like to be a merchandising manager.
 

Question
#5 of 37

Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

User Submitted Interview Answers

1.
I prioritized the more urgent tasks with more immediate deadlines. Those are the ones with the most at stake.
 
2.
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
 
3.
By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.
 
4.
I need more time i can handel eaverything.
 
5.
I organized the tasks from hardest to easiest and made sure to still take my time so that the work is completed good and correctly the first time.
 
6.
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
 
7.
Complete the task based on its urgency. Not having enough time to complete a task is not an excuse.
 
8.
I worked on high priority ones first and asked for help and delegated so that they would be completed.
 
9.
I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.
 
10.
Propritizing and time management is very important in the customer service indusrty weather it is a customer in front of me or on the phone i will take prioity of sale.
 

Question
#6 of 37

What motivates you to work hard?

User Submitted Interview Answers

1.
Like to see what was accomplished at the end. Like to see that I can make a difference.
 
2.
The satisfaction of a job well done. Not only for my self but also my team members.
 
3.
Job satisfaction at seeing what I have achieved and recognition of a job well done.
 
4.
I am very self motivated, I take pride in the work I do. I believe when you complete a job properly and safely and to the best of your abilities, it gives you a level of satisfaction only you can feel.
 
5.
What motivated me to work hard is self satisfaction as well as satisfying others.
 
6.
I am motivated to work hard because I like to see customers and coworkers happy. I also want to excel in everything I do both for my self satisfaction and employer satisfaction.
 
7.
My mother. Seeing her over the years of busting her butt has made me realize that hard work pay off no matter if you get praise for it or not, at the end of the day being tired from working all day is only a good thing if you know you worked your hardest and you can say I gave it my all.
 
8.
The customers are what motivate me. If I see a customer that is unsatisfied I feel as if I have failed my job and should work harder.
 
9.
If my custemer is sutisfide with me it makes me happy and motivate to be a hard working person.
 
10.
Knowing that customers need there medication to get better and helping anyone who needs help in anything.
 

Costco

Costco Wholesale Corporation (Costco) operates membership warehouses that offer its members low prices on a limited selection of branded and selected private-label products in a range of merchandise categories. It buys the majority of its merchandise directly from manufacturers and route it to a cross-docking consolidation point (depot) or directly to its warehouses. The Company’s depots receive container-based shipments from manufacturers and reallocate these goods for shipment to its individual warehouses. The Company’s warehouse format av...

Question
#7 of 37

Describe a time when you disliked company rules in your last job?

User Submitted Interview Answers

1.
I disliked when our owner told us we should let people have extra stuff and Share one all you can eat for four different people. I just couldn't understand why we would chose to loose money.
 
2.
I would say overtime. Much as I would love to do overtime we can't work any.
 
3.
Our shoes had to be completely black, so if you for instance found a pair of shoes that were comphy yet not entirely black, you couldn't wear them.
 
4.
I disliked the fact that at certain times we would have to carry the phones around in our aprons and answer it when people called. i felt like it slowed down my productivity in everything else.
 
5.
I dont make the rules i just enforce them.
 
6.
When they told me i couldn't recommend other stores to the customer.
 
7.
Morning time.
 
8.
I have disliked the policy that no worker is allowed to exceed 40 hours. I have felt that in certain situations, my work was not only necessary, but justifiable at a time and a half rate.
 
9.
I disliked company rules when they never gave ladys a chance for promotion.
 
10.
A time that I disliked company rules would probably have to be when we were not allowed to close the store until a period of time rather than when we are comfortable.
 

Costco Pros

1. the pros for working at costco are after 90 days u get full benefits, its a fortune 500 company and they spend virtually nothing on advertisement. May 28th, 2012

2. It is a big company and carries a name that everyone recognizes. There is always opportunites to advance in your career and includes great benefits. July 26th, 2012

3. good pay, benefits, working at a respected national chain, and understanding more about how a business is run seeing as how i might want to run a business in the future of my own September 7th, 2012

Question
#8 of 37

Tell me about a time when you went above and beyond for customer service?

User Submitted Interview Answers

1.
When selling wine I also walked the Costco customer over to the cheese section and helped them match a cheese.
 
2.
When a customer had a complaint about the way the service was done technically, I listened and then implemented a positive solution.
 
3.
A time I went above and beyond for a customer was when a customer was unsatisfied with a sandwich order she placed. The sandwich was not what she ordered and I basically told her I can remake her sandwich for her and next time she comes in I can give her a sandwich at no cost .
 
4.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
 
5.
I went looking for a product and didnt stop until I found it.
 
6.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
 
7.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
 
8.
As a mortgage lender I was able to obtain a free down payment from a non-profit organization combined with a FHA loan to put the credit challenged couple in their first home.
 
9.
Lining up storage and lawn service for a relocated customer.
 
10.
There was a time when I was working at Marshalls when and older woman started to ask me for assistance in my area in the lingerie section. She told me what size she was and requested that I assist her in trying on bras over her shirts to see if they would fit, I insisted that she use a dressing room but she didnt want to, I stayed and pleasantly assisted her for 30-45 min trying bras on over her clothes.
 

Question
#9 of 37

Do you prefer working in a team environment or alone?

User Submitted Interview Answers

1.
I have always worked in a team environment. I love working with other people and I get along with other people very well. I would prefer to work with other people because I enjoy getting to know others and helping others.
 
2.
In a team environment for it gets the job done a lot faster and steadier.
 
3.
I do well either way... I am a self starter and at the same time when worker together with a team I also thrive.
 
4.
I am more than comfortable working on my own i have done for 5 years while employees at Fantastic Tan, Also working in a team in environment is very easy to me as I can work well with others.
 
5.
I can work in either one efficiently, but I prefer to work in a team because if the occasion rises, I will take control of the situation that would be most efficient to the task at hand.
 
6.
I would stop and assist the customer first by listening to them and then repeating the issue to be sure I understood it correctly.
 
7.
I work well in either situation and am willing to lead a group or follow instructions. I also work well on my own and complete the tasks assigned in a timely manner.
 
8.
Team environment, much more stimulating.
 
9.
Team environment.
 
10.
I enjoy working in a team more. I am a people person and love to help out other team members.
 

Question
#10 of 37

Describe to me a perfect retail environment?

User Submitted Interview Answers

1.
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
 
2.
people are friendly,know their products and where to locate them
 
3.
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
 
4.
A structured retail environment,organized merchandise, and a very comfortable customer friendly .
 
5.
Always happy customers not problems with any merchandise.
 
6.
Greeted at the door with a smile nod or hello. The workers ask if they can help you, not too much so you can be left alone. Helpful cashiers to see if you need any assisstance.
 
7.
good leadership, organize, clean ,smiley faces
 
8.
A perfect retail environment to me is plenty of employees who go out of their way to help the customer in need, knows the store top to bottom, and has a basic knowledge of the most popular items.
 
9.
Fast, friendly and on time.
 
10.
The perfect retail environment is when all team members get along and are happy and positive. I also thrive on it being busy.
 

Question
#11 of 37

How well do you handle customer complaints?

User Submitted Interview Answers

1.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
 
2.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
 
3.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
 
4.
I am sorry i tell my superviser.
 
5.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing i have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
 
6.
I can listen to the customer egerly and try to find all and any reslotution by folling police and procedure.
 
7.
As long as i know what the correct action is, or who i can ask to be assured that i'm helping the customer correctly, i am very polite and quick to help.
 
8.
Depending on the complaint, I try to help them to the best of my knowledge and abilities , and if they are angry I always maintain my composure. and if i cant help them , I get my supervisor.
 
9.
Very well. I get all the necessary details from the customer, and let them know I am genuinely interested in rooting out the cause of their complaint. I then take to constructive criticism and use it to analyze how I can better myself, and my team so that we will never receive a similar complaint.
 
10.
I think I handle customer complaints quite well. I have learnt not to take it personally. The customer is not usually attacking you but something that has upset them. I just try to keep calm and sympathize with them.
 

Question
#12 of 37

What steps do you take to solve a problem?

User Submitted Interview Answers

1.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
 
2.
Listen, write down the issue, check facts, find a solution.
 
3.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
 
4.
First see what problem is, try and help, are get someone who can help and follow thru.
 
5.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
 
6.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
 
7.
I try to solve a problem by analising issue,if Ican not I counstaltant my supervizer.
 
8.
Listen , diffuse, follow proper procedure and policies iand if i dont have authority to make decision go to the next authorized co-worker.
 
9.
First, identify the problem. 2: collect all relevant information and ask questions if clarity is needed. 3: come to a acceptable solution for all involved.
 
10.
Talk to the person calmly to try to get at the problem.if I can't help in anyway I refer them to a supervised on duty.
 

Question
#13 of 37

Tell me about your experience in working in retail?

User Submitted Interview Answers

1.
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
 
2.
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
 
3.
I have cash experience and i have merchandise experience.
 
4.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
 
5.
Take it to the manager and let them know where I found it.
 
6.
Worked in retail for about 23 yrs as a cashier and did managers responsibilitys but never got the title.
 
7.
My experience in retail would be in the food area and my position at the cash register has been to offer our sales and amazing deals to our guests.
 
8.
I have sold a lot of products , I like to try them my self , so I can give my real opinion, and then I have no problem convinceing them to buy.
 
9.
I have none, but I do figure out what it is like for my boyfriend. He works in a retail environment at Fred Meyers. I do know trying to finding things and assissting customers is a biggie.
 
10.
Enjoy talking with people enjoyed the merchandise end of it. Like too present the product in such a way it gets your a attention.
 

Question
#14 of 37

What are some of your weaknesses?

User Submitted Interview Answers

1.
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
 
2.
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
 
3.
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
 
4.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
 
5.
i believe in perfection and afraid to delegate important task to others
 
6.
My weakness can also be classified as a strength. I'm a people pleaser. I tend to put others before me and neglect my own needs which isn't good because in order to acomplish sucess or happiness both parties must be satisfied.
 
7.
I do not have weaknesses.
 
8.
I'm a perfectionist and a little ocd about things.
 
9.
In the past, I have been willing to please others, at the expense of myself.
 
10.
One of my weaknesses may be that I set my goals too high.
 

Question
#15 of 37

When was the last time you contributed to a team effort and what was your role?

User Submitted Interview Answers

1.
This morning. I helped set up some displays and ended up finishing the job myself in record time.
 
2.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
 
3.
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
 
4.
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
 
5.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
 
6.
I worked @ a Hospital on a Cardiology Unit as a P.S A
 
7.
High school, where a the four of us had to prepare a paper on a research paper. my specific part was to interview and send out surveys to collect the results.
 
8.
The last time i contributed to a team when i was playing for kennedy high school basketball team. i motivated each player to step up in there role by pumping them up.
 
9.
When I worked for Island Narritvies we collected data from the community in a group and entered it into a data base.I was one of the individuals that organized the information of the material.
 
10.
I am a closer most nights and I delegate the work to be done in my area and then I communicate with the closing managers to see what other areas need attention.
 

Question
#16 of 37

How would your references describe you?

User Submitted Interview Answers

1.
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
 
2.
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
 
3.
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
 
4.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
 
5.
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
 
6.
Nice,Hard Worker, Always going the extra mile
 
7.
I'm a dependable, get alone well with others, and I communicate well with others.
 
8.
Knowledgeable, friendly, helpful, team player compationate.
 
9.
They would describe me as a very hard dedicated worker.
 
10.
Great, on time , making sure everything was done from start to finish, and a great listener, and Happy.
 

Question
#17 of 37

What is your strength?

User Submitted Interview Answers

1.
Setting continuous goals to keep improving myself as a person.
 
2.
Ability to maintain a cool head in tense situations.
 
3.
I always see things through to the end. I follow my word. Always.
 
4.
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
 
5.
I am a happy positive person and a great team player.
 
6.
I have excellent interpersonal skills.
 
7.
I have great communication and people skills which in return allow me to talk to new people easier than most.
 
8.
Resourceful and detail-oriented, skilled problem-solver, ability to multitask and a good team player.
 
9.
My strength would have to be time management. I know how to get my tasks done in a certain amount of time while also getting them done properly and accurately.
 
10.
I am dependable, hard working, very trainable and have great service skills and experience.
 

Question
#18 of 37

How do you think you can work in a team environment here at Costco?

User Submitted Interview Answers

1.
Great, I like working with other team members.
 
2.
I would work very effectively in a team environment as I am a team player and believe communication is successful.
 
3.
Listening well, doing my part and then some, being respesctful of others.
 
4.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
 
5.
Contribute good ideas, hard working, flexible, patient.
 
6.
Teamwork is key. without teamwork you have nothing.
 
7.
I get along with people from all different paths in life so i think i could be a goood team player.
 
8.
being the path whatever position they put me in
 
9.
I know the costco environment,so I think I can work in a team working.
 
10.
By Helping my fellow coworkers when they need it through learning different positions and sharing in the responsibility with the group while also upholding my own present positional responsibility given me by the leaders of Costco.
 

Question
#19 of 37

Name your three best qualities?

User Submitted Interview Answers

1.
Hard work, positive attitude and good time management skills.
 
2.
Honest compassionate ambitious...
 
3.
enjoy the job, hardwork, punctual.
 
4.
I am reliable, hardworking and determined.
 
5.
Dedicated employeeCustomer service orientedMutli tasking and works well under pressure.
 
6.
Loyal, possitive attitude and hard working.
 
7.
My three best qualities are my willingness to learn, communication is one of my strong qualities but also is my ability to listen, and my work ethic.
 
8.
Honesty...Compassion...dependable...
 
9.
Im grat multitasker, im fast and great with customers.
 
10.
Hardworking...Reliable...Friendly.
 

Question
#20 of 37

Tell me about a time when you had to work with someone you didn't get along with?

User Submitted Interview Answers

1.
Whenever I work with someone i dont get along with i always keep it professional.
 
2.
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
 
3.
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
 
4.
We were working.
 
5.
Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.
 
6.
Just be kind and curtious and so your job, maybe there having a bad day.
 
7.
Always look at it in a positive way and follow the principle of team work.
 
8.
My last Manager liked to yell as his way of giving orders, I just saw it as lack of manners.
 
9.
I took a step back and worked with the other associate on how we can work together in a friendly manner.
 
10.
I get along with most people but I am there to do my job not worry about who likes me .
 

Question
#21 of 37

Where is your favorite place to shop? Why do you like it?

User Submitted Interview Answers

1.
Costco, excellent quality product, good prices, friendly staff, good return policy.
 
2.
Costco, always have the latest and greatest product at a good price.
 
3.
the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done
 
4.
I like shopping at costco. The employees are always helpful and the wear house is always clean.
 
5.
Wholesale retailers.
 
6.
Brampton bacause nice service.
 
7.
My favorite place to shop is gnc. because it has a wide range of products that accommodate my work out life style.
 
8.
I like to shop at Costoc, it is a well organized warehouse with pricing to match my budget.
 
9.
Secondhand stores as it's cheaper or buying bulk.
 
10.
I don't shop very often but when I do it needs to be a clean a friendly place. I do enjoy shopping at target for those reasons. I have also had the wonderful experience in accompanying my neighbor to Costco for her shopping.
 

Question
#22 of 37

How do you define good member service?

User Submitted Interview Answers

1.
Bring members best possilble prices on quality brand name merchandise.
 
2.
I define good member service as giving the customer as much information as I can about the stores membership program.
 
3.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
 
4.
Making them feel happier then they did when walked in.
 
5.
Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.
 
6.
I think that good member service first starts with having a good base of knowledge about the company and its products and inventory. I also think that making yourself approachable and readily available to help members is a huge factor. These people are members here, so I think being able to establish a connection and relationship with the members is vital to ensure that they always leave the store happy and satisfied with their experience.
 
7.
Greeting every customer and treating them like family. Fulfilling all the their requests and helping them to have a great shopping experience.
 
8.
Good member service is making sure the member is satisfied and if they have any questions to give them all your attention.
 
9.
Having a positive and helpful attitude. Always looking out for customers and their needs.
 
10.
Smiling, interacting, saying hello, good evening, good small chat. And helping them with whatever. Putting them first.
 

Question
#23 of 37

What do you know about Costco's working environment?

User Submitted Interview Answers

1.
It can be hectic as there are a lot of people that do come to Costco but I do know that they take care of their customers first.
 
2.
that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me
 
3.
That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.
 
4.
I know Costco is a warehouse that sales bulk items and is fast paced.
 
5.
It is a warehouse type enviornment and that it is fast paced.
 
6.
Open 7 days a week, warehouse environment, membership required to shop at costco.
 
7.
Costco is a positive working enviromment.
 
8.
I know that it is fast paced and chaotic sometimes, but I know being well organized and working as a team overcomes most obstacles in the customer service industry.
 
9.
I know costcos work environment is fast paced all workers are to be to work on time, time is not limited but utilizing your time is key.
 
10.
If a customer asks for discount.
 

Question
#24 of 37

Tell me about a time when you had to deal with a difficult or angry customer and how you handled the situation?

User Submitted Interview Answers

1.
I would try to calm down the customer and find out what the problem is and try to help them with the problem.
 
2.
I had a lady that was upset that the bag she had purchased was bigger than she expected. I apologized and showed he bags that were similar but smaller.
 
3.
I had a customer one day when I was working on the service desk that was returning a budget drill. You could see it was well used and I could tell by the guys shirt he was in the building industry. He was very upset that he was sold junk as he called it. I told him that I just needed to speak to a supervisor in relation to what we should do. I phoned the coordinator relayed all the information and in the end I was advised to give him an exchange or refund as he was a potential customer that would spend a lot more money with us in future years.I kept calm and sympathized with him and he calmed down and exchanged his drill.
 
4.
At my other job I wouldnt sell beer to someone so I stayed calm and called a manager.
 
5.
I had a customer call me not knowing how to work the item he just purchased, I had him pick up the instructions and re- read them.
 
6.
I would understand the situation , try to calm the customer and keep him at cool. Then I would look into solving the issue first and if its beyond my control I would request help from my manager.
 
7.
One customer was never satisfied with any of the food she had received, so I made sure I listened to what exactly she wanted, I went inside, and I asked the kitchen to remake an order for me. I made sure I stayed there when she got the correct order. She was disappointed with the extra cost, but she was happy that her order was fixed and made with her special requests.
 
8.
I smiled and remained calm and listen to the complaint . I fixed the mistake and the customer let happy.
 
9.
I listened to the problem and apologized figured out a solution and fixed it. Then thanked them.
 
10.
Listened, asked questions, explained gave my full attention.
 

Question
#25 of 37

Would you enjoy handing out samples? Socializing and promoting products with members?

User Submitted Interview Answers

1.
I would definitely try it I would love to socialize and see peoples opinions with the products. It looks fun.
 
2.
Yes I would enjoy that as I like socializing with people and I can sample the products also.
 
3.
I would enjoy socializing and promoting products with members. I am a people person and I thrive on social interaction.
 
4.
I would enjoy handling out samples , I have great communication skills and have experience in promoting products.
 
5.
I would love to promote products that Costco sells.
 
6.
Definetly ...I love socializing and promoting sales for costco products I believe and stand by their products so I would definetly enjoy it.
 
7.
I am flexiable and would be used where needed to help others.
 
8.
Yes, I will it. It is for me veru interesting if I can explain a new product.
 
9.
Great! Its a time to talk to customers and utilize my sales experiance.
 
10.
I would like to be honest. I am kind of shy. Thus, I may prefer other duties in the store. However, If I am needed in that role, I will certainly do it.
 

Question
#26 of 37

How does Costco fit into your overall career plans?

User Submitted Interview Answers

1.
I consider it into my growth strategy and look forward to grow towards the higher managerial roles.
 
2.
I have wanted to return to retail for a while and Costco is a big company with many different departments and they promote from within or you can move into another area.
 
3.
I want to be a physical therapist, I will be working with a lot of diverse people. What better way to prepare for a career like that then working for one of the biggest and best retail companies in the Us? Being submerged in diversity and what not.
 
4.
I look forward to a long and satisfying career and am excited to see where I end up.
 
5.
By meeting new people and becoming a great employee of you company.
 
6.
Want to finish out with costco many different opportunities to grow and advance. Great company cares about employees.
 
7.
I would like to start from the bottom to top and become a store manager.
 
8.
I see myself learning and growing and learn new skills.
 
9.
Well as the company offer promotion from within and this is what I am looking for.
 
10.
I am looking for a long term career, meeting new people and becoming a better employee.
 

Question
#27 of 37

Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?

User Submitted Interview Answers

1.
Test
 
2.
I helped someone achieve their desired school grades.
 
3.
Studying for school to get good grades.
 
4.
I am always helping the seasonal employees, rather it be proper blocking done, organizing go back carts, finding products in the warehouse, or explaining what we it takes to close the warehouse as a team.
 
5.
I helped my manager at Papa Johns maximize his bonus potential (beat last years sales for same month by 6%) by planning and executing local marketing strategies.
 
6.
I have helped someone achieve a goal of working in the night fill area at Bunnings. We worked side by side for the week , showing her how I stock the shelves , keeping the floor safe and clear of rubbish. She stayed in the night fill team as a result.
 
7.
I help coworkers everdayi help finishing their task so the store can open on time.
 
8.
Iv owened my own Shop for over 20 years and yes I have had some employees come in out of school and had to show them the way I would do it are a way I learened and sometimes set up meetings and classes to better educated them.
 
9.
Yes, I played at a high level of soccer during my high school years, and in my junior year one of the seniors was struggling to find motivation, so he came to talk to me in exclusivity to find out how he could somewhat bring the passion that I brought to the practices and games. It worked out pretty well, he tried a lot harder after our talk.
 
10.
I work correct coworkers on the proper way to do something so it worked out better. Some times suggested them to clean to keep busy. Stayed positive;
 

Question
#28 of 37

What is your best personal trait?

User Submitted Interview Answers

1.
I get along with others no matter what the situation is, very cutious, people person.
 
2.
Positive attitude, always believe in staying happy and helping someone in need.
 
3.
My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.
 
4.
Good people skills, dedicated worker, committed to getting my tasks done.
 
5.
Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.
 
6.
Working with people and adapting to all sorts of stuations.
 
7.
Personality wise- Im always friendly, rarely grumpy. Life/in general- I have an uncanny ability to learn fast.
 
8.
My best personal trait is my respect for others and putting their feelings before my own.
 
9.
The effort and focus I put into my work.
 
10.
I think my best personal trait is that I am happy and always go that extra bit to give customer satisfaction.
 

Question
#29 of 37

You have been out of work for a while, what have you been doing?

User Submitted Interview Answers

1.
School and babysitting.
 
2.
Ive been taking care of my son looking for a job.
 
3.
home taking care of the kids
 
4.
Going to school full time.
 
5.
No i have been working two jobs a tanning salon and accounting office.
 
6.
No, I am constantly working the one month i was out of work was because I had alot of classes and I was trying to get ahead in my education.
 
7.
I was semi retired and decided I wanted to go back to work part time.
 
8.
Before Dairy Queen, I did some college. Otherwise, n/a.
 
9.
Seeking for the right opportunity to take up the desired job.
 
10.
I originally quit my previous job because I was going to start school at Georgia Southern. But at the last minute, I decided to back off on loans, and try to stay out of as much debt as possible. So for this past month, I have switched schools and applied somewhere closer to home. Where I have been completing forms, turning them in, and finding housing for myself.
 

Question
#30 of 37

How would you deal with an angry customer while you were busy completing tasks?

User Submitted Interview Answers

1.
Stop dedicate my time with the customer listen patiently and assist them anyway i can.
 
2.
I would try to remain as pleasant as possible while completing the task at hand. There's no need to be rude.
 
3.
I would stop and assist the customer first. I would find out what the customer wanted or expected, and assist if possible.
 
4.
Stop what I was doing, find out the problem, see if I can find the solution, if I can't, tell the customer to please wait a moment while I get a supervisor.
 
5.
Always stop what you are doing and take the time to listen to the customer. Do what it takes to resolve the issue fully before returning to your tasks.
 
6.
For me if possible i would stop and assist the costumer first so that ill find out what the costumer wanted.so that he will be solve to her problem.
 
7.
Customer is always the priority. I will hold the work, sort the issues for customer and continue with my work.
 
8.
I would ask the customer that I will help them as soon as I complete the task.
 
9.
I would calmly explain to the customer that I would be with them momentarily if they could please hold on a second. I would then finish what I was doing and approach the angry customer. I would do my best to understand their issue and to fix it without further angering the customer.
 
10.
Depending on Costco polices and due to the nature of the complaint I would recommended the person to speak to the front end manger.
 

Question
#31 of 37

Tell me about a time when you had to be a leader. How was the outcome?

User Submitted Interview Answers

1.
Owning a business I had many chances to be a leader. Had a partnership that didn't work out had to make hard choices outcome was great I became sole owner.
 
2.
When I was the only person in my department. I had to step up and handle the work flow for two floors.
 
3.
Planning family vacations I do all the plan and make sure everything is according to shedule and going smoothly.
 
4.
I had to put up a display I got help lifting it and achieved my task.
 
5.
Sometimes you need to take charge, some people may not like it but as long as I do what I am suppose to, the job will get done.
 
6.
I trained a crew of three, I would give them ideas on creative up selling.
 
7.
I remember I was training two new girls one night when we were in the middle of a rush. Both of them were confused since it was both their first week. I gave one of them the task of making the sodas and restocking everything, and I gave the other one the task of preparing the orders for me, and then topping them with whipped cream since I was blending and mixing all of the shakes/ice creams. The night went smoothly after that. We did not run out of anything, and none of the orders went out late.
 
8.
My manger was sick and I helped everyone with their duties so we could get done in a timely fashion and we had a fun night.
 
9.
When it is a busy time in the reception I request help and delegate the work to the managers to assist with tasks to ensure the work is completed.
 
10.
I have had many chances to step up and be a leader so far every time I have done great and it dose not scare me I just do it and I do it the best I can.
 

Question
#32 of 37

What would you do if a coworker asked you to help you steal?

User Submitted Interview Answers

1.
I'd say no , obioulsly . then head on to the manager and tell them the situation .
 
2.
No I will definently not help you steal and you should not either, do you know what kind of trouble you can get into and you will loose your job and you will never be able to work in a job like this again. Then Confront the manager.
 
3.
Definately report them to my supervisor or manager.
 
4.
Report them, or tell them that it isnt right.
 
5.
No do not do that and bring it to manager.
 
6.
I would say no and report them to management.
 
7.
I would decline and notify superviser.
 
8.
Say no and inform my manager.
 
9.
I'd say no , obioulsly . then head on to the manager and tell them the situation .
 
10.
I'd say no , obioulsly . then head on to the manager and tell them the situation .
 

Question
#33 of 37

What position at Costco would you most like to work?

User Submitted Interview Answers

1.
I would like to start as a stocker, I was told by people who used to work at Costco that working as a stocker would help you get a better idea of how things work and the logistics that actually go on.
 
2.
There is no preference as I am always eager to try different things and I like how costco changes things up.
 
3.
I would like front end it is busy and so much variety to make sure the customer leaves happy.
 
4.
I would really enjoy a cashier assistant position to start off with and if possible I would like to grow in the company and move up.
 
5.
I am flexible and I have a lot to learn about retail. So, basically any job in which may skills could be useful.
 
6.
I would love to work in the consumer electronics department.
 
7.
I donít have a preference, iím up for new experiences.
 
8.
I am willing to work in any position so I have no preference.
 
9.
I would like to stock shelves, work the bakery, and the cashier.
 
10.
I am up for any area they have. I catch on fast when given the trading.
 

Question
#34 of 37

If you were hired, how would you improve costco sales?

User Submitted Interview Answers

1.
By having good customer service so the members will come back.
 
2.
I would ask the customer if they are finding what they need and if not I would help them to the best of my ability.
 
3.
I would learn all I can about the products Costco carries so I can then give the customer the right facts and benefits of the product for them. I would be learning every day about products and I would be there to make sure the customer can make a good choice and in the end make a sale.
 
4.
I would ask the customer if they are finding what they need and if not I would help them to the best of my ability.
 
5.
Make sure I was pleasant so they have a great experience and ask if they found everything they needed.
 
6.
Not sure if I would improve the sales but I will give more than just enough in everything I do.
 
7.
By trying at the best of my knowledge what needs to done and doing the work I should be doing.
 
8.
Talk with the customer to see if they really found what they were looking for. Walk the store before shift to see what new items we had and location to help sales.
 
9.
Working as a team leader and team member to enhance sales, promoting good work ethics and values between co workers and manager.
 
10.
I would make their experience a good one so that they would come back. I would want to make sure that all of my customers felt welcome and important.
 

Question
#35 of 37

Why should we not hire you?

User Submitted Interview Answers

1.
There are no reasons not to hire me... I'm a hard dedicated worker...reliable and ambitious... always go above and beyond the call of dutie
 
2.
No reason.
 
3.
The real question is why you should hire me. I am awesome.
 
4.
You absolutely SHOULD hire me because I am honest, hard working with a positive attitude.
 
5.
I have not worked retail before.
 
6.
I believe you should hire me. I am a hardworking perfectionist, friendly, and self motivated. I would be a great asset to the team.
 
7.
I don;t see any reason why you should not hire me.
 
8.
I can make the busyness grow.
 
9.
Loyalty to my job, dedication to my work strong work ethic.
 
10.
My positive nature tells me that is not a questions for me, I hope to get hired.
 

Question
#36 of 37

How do you expect to make a difference at Costco?

User Submitted Interview Answers

1.
By being who I am, which is out going and friendly.
 
2.
I expect to work hard with the team to improve the experience.
 
3.
I hope I can make in impact I love a company that strives for excellence and accomplishments for members .. I want to be a part of that.
 
4.
I am polite with communication and I am speaking some languages which help me to help queckly customers.
 
5.
Well my dad has been calling on costco for 30 years and its something I have always wanted to be apart of. I know a few people who started in the warehouses here just like I want to and have worked there way to the top at the corporate office. Costco has always been a job I have wanted. And I know I can do the same. I know I will make a difference by working as hard as I can day in and day out knowing that eventually my work WILL pay off.
 
6.
Working hard and being a team player.
 
7.
I am outgoing and I like to help people, so I expect to be a good fit with the Costco mission of customer service.
 
8.
I will always offer my best in whatever position I am in. I will always be approachable to customers, staff and superiors.
 
9.
I expect to make a difference by exceeding the productivity expectations placed on me. I will also make a difference by making work a fun place for my co workers through positive interactions, possibly inspiring them to exceed expectations as well.
 
10.
Just be myself and give the best customer service I can to get the repeat customers and exceed the costco standards.
 

Question
#37 of 37

What do you know about working in retail?

User Submitted Interview Answers

1.
How do you deal with an unproductive teammate?
 
2.
Pacagin baking fress food.
 
3.
It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly...
 
4.
It is important to help the customer and let them know your available if they have any questions or need help... but not to over crowd them either... Smile and be friendly..
 
5.
Many things. First, the customer is always the focus. The employees well being should also be a concern. A happy workforce makes for better productivity. Also we need to manage shrink and increase sales to maintain profitabiliy.
 
6.
Customer Service is key and you need to be able to be there for the customers questions, be able to multi-task, thinking of ways to make things better for the customer and the company.
 
7.
To always be there for the customer to help them out in anyway possible.always strive to increase productivity and demands.get along with your co-workers.
 
8.
I know a lot about retail, but never enough. The more I know, the more I know that I dont know.
 
9.
I know it is essential to give the best customer service possible.
 
10.
I know we need to take care of the member.
 
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