Menu Menu Previous Interview Question Next Interview Question Search print thumbs-down thumbs-up Check Square bookmark arrow-right MockQuestions.com Logo MockQuestions MockQuestions.com Logo MockQuestions
Job interview preparation
Sign in
Upgrade
Career Interviews
Interview Topics
Company Interviews
Close
What steps do you take to solve a problem?
Advice
Start off by telling the interviewer that once you recognize a problem, you like to analyze the problem and all possible solutions. Next, share that you pick your best solution, and implement it. Finally, be sure to mention that you like to take note of the outcome of your choice because this helps you continually learn to ensure you keep making good choices in the future.

Practice More Interviews

Behavioral
We all have some behaviors that are typical of us and which sometimes results in ...
Common
There are some questions that employers ask at almost every interview. The questions ...
Communication
Communication skills are essential for any workplace to function efficiently. However, ...
Leadership
If you are interviewing for any type of leadership role; prepare with our leadership ...
Management
Our management questions are designed for any interview for a position that has authority ...
Teamwork
This set of questions aims to ascertain what your idea of teamwork is and whether ...

User-Submitted Answers

What steps do you take to solve a problem?
1.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
2.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
3.
I try to solve a problem by analising issue, if Ican not I counstaltant my supervizer.
4.
I first take into account exactly what happened that caused the problem, by asking the people involved, and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
5.
Listen, diffuse, follow proper procedure and policies iand if I dont have authority to make decision go to the next authorized co-worker.
6.
First, identify the problem. 2: collect all relevant information and ask questions if clarity is needed. 3: come to a acceptable solution for all involved.
7.
Talk to the person calmly to try to get at the problem. If I can't help in anyway I refer them to a supervised on duty.
8.
Identify the root cause of the problem. Learn and catalog all necessary steps in eliminating the root cause of the problem. Execute those steps.
9.
Stay calm. Think about all the aspects to what caused the problem. And then work towards fixing it by putting a plan into action.
10.
I look at the problem and ask coworkers for their input.
11.
First see what problem is, try and help, are get someone who can help and follow thru.
12.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
13.
Listen, write down the issue, check facts, find a solution.
14.
Being attentive to the problem, think about methods for solving it and if its beyond control will seek advice from manager.
15.
Find out the problem fix the problem or ask for help.
16.
First, I understand and learn all the details of the problem, figure out what the steps are to the solution and solve it.
17.
Identify what it is and what I can do if anything.
18.
See and understand the problem then try to compromise or do steps to fix it.
19.
Listen to the problem and find a solution if I cant then I would ask my supervisor.
20.
I start w/gathering all the facts and perhaps ask questions to make sure I understand everything. If I sont know the answer, I will look it up or find someone to help.
21.
22.
Listen, repeat what the customer has stated in your own words, work with the customer to find a solution that will address the specific situation in order to make the customer happy and keep them our customer.
23.
Analyze what the problem is and find the best realistic solution. Then implement the solution. See how that worked.
24.
Listen, ask questions, outline the situation and take charge by saying I will instead of I might.
25.
Assess the problem, weigh my options, and choose the best possible solution based on the solution.
26.
I look at all my options and put them in order and then get right to what needs to be done.
27.
My culture is speking with people in a polite way. Eatc situation has two strategies.
28.
Listen carefully to the member and try to understand their situation, and help resolve the problem. Keepng the member leaving pleased.
29.
Listen to customer and show your interest and compassion in your facial movements and stand interested, do not slomp or shift your feet .
30.
Analysis the problem. What kind of problem it is? Have an open mind.
31.
I remain calm, think of what needs to happen immediately and what can wait. Fix the situation, if it severe enough, tell a manager.
32.
I take a moment to quickly think over my options and once I mentally pick the best opition for the problem I stick to it. I next make a mental list of the steps I need to take in order to solve the problem and get to work.
33.
Figure out what steps to take first and then solve it.
34.
Listen to what the problem is, appoligise for it, and look after the problem.
35.
Listen, Think of a plan/resolution, execute.
36.
Visual myself doing it in my head, start at Point Z and work backwards.
37.
Analyze the situation at hand, dont want to rush into it and make matters worse but also be quick and figure a way to not let that problem happen again.
38.
First analyze the problem and then prioritize a solution.
39.
I figure out what caused the problem, and from there I look at different ways it can be solved.
40.
First I completely try to understand the problem at hand, which can include asking questions to further my understanding. Devise a plan and think of how this will effect the people involved and if it is the plan best suited for everyone then carry out the plan.
41.
Identify possible resolutions, choose the best choice for the situation, and act on it.
42.
I find out what problem is then.
43.
Look at the whole aspect of the problem, suggest steps and view outcomes that would achieve the most efficient effective response.
44.
First, I would address the what exactly the nature of the problem is and then take appropriate steps according to store protocol to solve the problem.
45.
I broke up the problem into bite size pieces so as to handle it in a manageable way.
46.
Find out what the problem is and find the best solution for it.
47.
I try to see both sides and all solutions, and then fix the problem using the best solution that will create the least conflict.
48.
Look at the big picture and go into the problem fixing the details that correlate with the bigger issue.
49.
Calm down and then talk it out.
50.
Figure out what the best solution would be first, then based off of that take action. Or if required clear it with management first.
51.
I pre counted merchandized and took care of every ins. Information.
52.
First identify what the problem is, depending what it is go from there.
53.
Need to know more about the problem.
54.
55.
Look around to see if anyone near by lost money.
56.
I am always try to understand why this problem occurs on first place. And then try to resolve accordingly.
57.
I write it down, even if it was a verbal problem as it gives me a reference when need.
58.
Define the problem Develop a plan Implement the plan Evaluate the results.
59.
Observe the problem, see if theres multiple ways to solve it so your not just hanging on plan a only.
60.
First I assess the problem and what needs to be done and then organize my thoughts to come up with a solution that is benficial for whomever is involved.
61.
First I would identify the issue at hand, then I would try to understand everyones interest, then I would think of possible solutions towards the issue, while also evaluating the options, then I would select the solution and document the agreement at hand.
62.
Think about the problem, come up with a few options to solve it, choose which option qould be best suited for all parties involved.
63.
Get all the information from the problem analyze it.
64.
First you would listen to what the problem is and come up with a solution to make the member happy.
65.
Figure how to get to the bottom of the problem and try to solve myself.
66.
Define the problem develop a plan implement the plan and evaluate the result.
67.
I will first examin the facts and try and fix the problem as best I can.
68.
First I analyzed the problem then I will find the solution to solve it.
69.
Do what I know. Talk with a fellow employee. If needed I would contact a manager.
70.
Discuss the problem with supervisor.
71.
72.
First, you should find out what the problem is. Then, you should think of a way to fix it. Finally, you should prove why the issue is what it is.
73.
First, I identify whether there actually is a problem. Next, I decide if the problem is something that I can fix. If not, I will contact someone who can correct the problem. If I can fix the issue, then I must plan out how to rectify the issue. Once a plan is formulated, it is time to carry out the plan. If there are some issues with the plan, then I have to compensate.
74.
Think twice is what I do, I want to make sure that it will solve a problem.
75.
The first step requires identifying the issue and any related ones, then understanding everyones position and perspective on the issue (whether employees or customers). Then finding possible solutions to the problem, evaluate all options individually and select the most suitable one. Inform relevant parties and record the solution that was implemented, and finally evaluate the outcome after the solution has been implemented.
76.
Well first I have I to identify the problem and then from there do whats necessary to get the desired outcome.
77.
I usually find out the whole problem, then find options to solve it, and chose the best option.
78.
I assess the situation, then look for a solution. If I needed help, I would seek a qualified person to help.
79.
Think of ways I can find a solution.
80.
I always try my best to solve any and all customer related issues. My first step would be to see what the actual problem is.
81.
Understand the problem, make a plan, carrying out the plan, looking back.
82.
Listen and understand the problem. Make a plan carry out the plan and look back at it.
83.
Assessed the problem then try to solve as quickly and safely as possible.
84.
1. Asses the problem 2. How much priority and resource will it need depending on the problem 3. Make strategies to resolve the problem 4. Evaluate the course of the solution to determine if its the best.
85.
Identify the problem. THink it through to what the best solution would be. Then act upon what needs to be done. Make sure it is done safely and appropriately within company policies.
86.
Firstly calm them if they are frustated. Lately know the problem and solve it accordingly with patience.
87.
Find out what the problem is and if I wasn't able to them find the right person who can.
88.
Think of a way I can fix it, think out of the box to find a way to fix it, and if that doesn't work, ask my peers for their help and input and if they dont know, ask my supervisor what the best solution is.
89.
Listen to both parties try to find a common ground then start presenting solutions until both people are happy.
90.
I take it step by step and in order of what I have to do first.
91.
Cause & effect. Thinking things through in my mind to the end & not to be impulsive.
92.
Listening is the first step, doing some research, talking to others that may have experienced similar problems and how they resolved it, staying with it until I find a solution.
93.
First I like to get all the information and angles I need to address the problem. Next I will either tackle the problem head on or start planning depending on what the situation calls for.
94.
First I evaluate what the problem is, then I decide what I should do to solve the problem, then I execute what I want to do to solve it.
95.
First I find out what the problem is and figure out what's the best way to solve it.
96.
Ask if there's something I can do to help resolve situation or get someone who can.
97.
Understand the problem, involve as needed those with knowledge of it, gain consensus.
98.
Take care of the customer, talk with my manager about it and give the customer satisfaction.
99.
Assess what the problem is, decide what steps to take to rectify the problem, weigh the outcome of each option before deciding which steps to take.