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Tell me about a time when you went above and beyond for customer service?
User Submitted Interview Answers
When a customer had a complaint about the way the service was done technically, I listened and then implemented a positive solution.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
As a mortgage lender I was able to obtain a free down payment from a non-profit organization combined with a FHA loan to put the credit challenged couple in their first home.
A time I went above and beyond for a customer was when a customer was unsatisfied with a sandwich order she placed. The sandwich was not what she ordered and I basically told her I can remake her sandwich for her and next time she comes in I can give her a sandwich at no cost .
Treating the customer how you ould hope to be treated if you were in their shoes. Utmost respect, and helping them to the best of your abilities.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
I went looking for a product and didnt stop until I found it.
A Customer wanted a particular product that our store was out of stock on. I ran to our other store just a couple of blocks away and brought the product back.
A customer had a son that wasn't gaining weight i gave her information on various weight gainers our weigh protein and signed her up with a gold card with saved 20% on her perchase. i was.