While I work produce, I did have to handle floral sales when no one was present in that department. Once a woman came in for a pick up for some very specific roses, carnations, and for lack of a better term, fluff, like baby's breath. She was livid that the white roses she ordered were a slightly-yellow color, that her pink roses were a salmon color, and that their was not enough of the fluff. I first tried to work with her and meet her eye-to-eye on the issue, that yes, the flowers were not perfectly the colors she asked for but I can look in back and see if we have anything closer to what she needed. Unfortunately, we did not. The next way to offer a solution I offered to try getting the manager on the line even though she was home. The manager did not pick up. Finally, I directed them to the service desk on the off-chance they could contact another jewel and see if they have the flowers she wanted on hand, either to deliver to our store tomorrow or so that she could pick them up tonight.