40 Costco Interview Questions & Answers
Below is a list of our Costco interview questions. Click on any interview question to view our answer advice and answer examples. You may view 12 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Competency Questions
- 8. Customer Service Questions
- 9. Diligence Questions
- 10. Direct Questions
- 11. Discovery Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Leadership Questions
- 15. Problem Solving Questions
- 16. Situational Questions
- 17. Teamwork Questions
Costco prides itself on being a meritocracy, willing to offer a very competitive fair wage based on the skills and experience level a recruit brings. However, there is one aspect of Costco that is especially unique. If you have leadership or management experience, or experience in a particular department, don’t expect to be immediately hired into a similar position. Costco advertises they are committed to every team member being “homegrown” and that only their employees will be entrusted with leading their teams.
They advertise that they are dedicated to recognizing and rewarding their employees for their hard work and loyalty and that most of their management teams are promoted from within. “Today, we have warehouse managers and vice presidents who were once stockers and cashier assistants or who started in clerical positions for Costco. We have accountants, lawyers, buyers, and human resources personnel who began their careers as stockers or cashiers in our locations. We believe that Costco’s future executive officers are currently working in our warehouses, depots, and business centers, as well as in our home and regional offices.”
This means that it is more likely than not that you’ll start in their warehouses, depots, or business centers. This is their approach to onboarding, which they consider the best way of learning the business from the inside out before moving up within the company. “This philosophy also ensures promotional opportunities for motivated individuals.” When preparing for your interview, consider how this aligns with your current career goals and the commitment to working your way up from the bottom. Carefully plan how to justify your professional worth when negotiating a merit-based salary. And adjust your career goals to align them with Costco’s approach to promoting from within.
Accomplishment
1. Tell me about yourself.
What You Need to Know
This introductory question is meant to break the ice and allow the interviewer to get a glimpse of the real you. They are looking for a particular type of person to fill this role within their company, and the more you are yourself, the better of an idea they'll have of whether you are the right fit for this job and their teams. So feel free to be yourself and let your personality shine.
Written by Kevin Downey on June 10th, 2023
How to Answer
Construct a dual-purposed bio that defines who you are as a professional and showcase you possess all the qualities they are looking for in an ideal candidate. As they advertise on their careers webpage, "If you are an ambitious, energetic person who enjoys a fast-paced team environment filled with challenges and opportunities, you've come to the right place. Our successful employees are service-oriented people with integrity and commitment toward a common goal of excellence."
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I started working at Trader Joe's eight years ago, and they identified my leadership potential early on and started mentoring me to join their leadership team. In no time, I was promoted and helped open three stores. But even though I learned a lot from the company, am proud of my accomplishments, and am grateful for all the opportunities they provided me, I feel stagnant in my career. They are currently hiring more managers from outside the company than they are promoting from within. Still, I am not quite ready to give up or committed to leaving the company. But I decided to explore companies that shared my values and were more likely to give me the opportunity to manage a store or transfer to corporate. When I learned that Costco only promotes from within, even though I would have to start from the ground up, this excited me. I thought I did it at Trader Joe's in record time. I can do it here too. So, this opportunity is the only one I would consider entertaining. Otherwise, I'll stick it out with TJ's. So that's what brings me here today."
Written by Kevin Downey on June 10th, 2023
Adaptability
2. What is your availability?
What You Need to Know
As with most retailers, especially a store whose square footage and the range of their departments is as large as Costco's stores, employees are expected to work around the clock, from early morning to late at night. According to employee reviews online, a newer hire is expected to have a more flexible schedule of five to eight hours a day and be willing to work a variety of shifts with varying days off. Other Costco employees say preference is awarded to employees with more seniority. Your interviewer may consider someone with an open schedule a more ideal candidate. Whatever your availability, evaluate your priorities and career goals, and answer honestly. Better to be clear at the onset to avoid burning out on the job quickly or giving them false expectations.
Written by Kevin Downey on June 11th, 2023
Experienced Example
"I currently have open availability and don't anticipate that changing. Although, I prefer working nights rather than early mornings. I'm not much of a morning person and lean more toward being a night owl. But I would rise to whatever occasion I was called to, given the opportunity."
Written by Kevin Downey on June 11th, 2023
Adaptability
3. Tell me about the last time you had to adapt to a major change in your workplace.
What You Need to Know
"Everything is changing. We have to be mindful of changes. There is always going to be change. If we are going to be successful in the future, we are going to have to be as innovative in the next fifteen years as the last fifteen years. It will be imperative or we won't survive. The customers vote at the checkout stand. If we aren't doing our job, they won't be buying the products." - James Sinegal
Written by Kevin Downey on June 10th, 2023
Why the Interviewer Asks This Question
Your interviewer is curious about how well you adapt to change. Changes are constant in every industry. As a result, most businesses occasionally have to alter their course to remain relevant in a constantly changing world. Yet, too often, a percentage of a workforce reads too deeply into the messaging guiding their teams through such change. Then, that percentage of workers might feel a false sense of job insecurity and sow discontent over their misguided interpretations. Other times, the messaging gets diluted and is communicated poorly by their leadership to their teams. So with this question, your interviewer is trying to get a sense of your emotional maturity, communication skills, and support/loyalty during such periods of transition.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"Our company executed a major rebranding of our career opportunities, renaming many of our positions, especially in leadership, and creating a fairer structure for our chain of command. Certain positions were to be designated positions of honor, yet with less restriction and less career growth. The messaging wasn't clear, and many people who were interested in growing their careers felt misled and robbed of opportunity, and others feared they would lose their jobs or be demoted. I did everything I could to support our manager through this period and clarified the messaging wherever I could, yet many people quit and sought other opportunities elsewhere."
Written by Kevin Downey on June 10th, 2023
Behavioral
4. How would your references describe you?
What You Need to Know
The interviewer wants to hear that your references will positively describe you. Think about the positive things your references have said about you. Be specific and include an example of times you made an impact on their lives. For instance, you might say, "My reference, John Smith, has told me that I am a hard worker and that he likes that I am always happy to be at work!" These concrete examples will be sure to impress the interviewer.
Written by Kevin Downey on June 10th, 2023
Answer Example
"My reference, John Smith, has told me that I am a hard worker, and he has told me that he likes how I am always happy to be at work!"
Written by Rachelle Enns
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Behavioral
5. What is your best personal trait?
What You Need to Know
The interviewer wants to learn more about who you are, at the core. Think about the one thing that people repeatedly commend you for; this is your answer to this question! If you are not sure of what to mention, you can take a free personality test, like 16personalities.com and comb through your results for ideas.
Written by Rachelle Enns
Experienced Example
"I have been told that my best trait is my ability to relate to people. My co-workers often mention that they really admire this trait. I can strike up a meaningful conversation with nearly anyone."
Written by Kevin Downey on June 10th, 2023
Behavioral
6. What are your greatest strengths?
What You Need to Know
Which personal strengths make you excellent at your job? Strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks. In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role. If you can tie your strengths into the qualities mentioned in the job posting, even better!
Some great strengths to mention are:
- Communicative
- Loyal
- Collaborative
- Tech Savvy
- Flexible in Schedule/Availability
- Persistent and Determined
- Eager for Knowledge/New Skills
Written by Rachelle Enns
Experienced Example
"My strongest skills that help me on a daily basis are my people-skills, and the ability to close a sale without being pushy. I relate to the customer, get to know them and their needs, build excellent rapport and can make solid recommendations that suit them. They buy, return, and repeat. And it is something I enjoy a lot. I love to see my regulars, hear about their lives, help them look and feel their best!"
Written by Rachelle Enns
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Career Goals
7. Where do you see yourself in the Costco organization in two years?
What You Need to Know
The interviewer wants to hear that you have realistic career progression expectations within Costco.
Tell the interviewer that you are excited about joining the team at Costco, and you anticipate that you will likely be in the same job in two years that you are hired for. If a promotion or another opportunity is available before then, that is great! But, you recognize that it takes time for developments and internal job changes to occur, so in two years, there is a good chance you will still be in the same job title, and that is okay with you! Be sure to mention that your goal is to learn as much as you can, so when the opportunity arises, you can be promoted.
If you are a student, tell the interviewer that you plan to stay at Costco through graduation in the role that you are hired into, and then share what career or further education you hope to be pursuing following graduation. If Costco offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Costco if one is available upon graduation.
Written by Rachelle Enns
Answer Example
"In two years I would like to be on track for a promotion to assistant manager. I realize that a move like that takes time and dedication; both of which I am more than willing to contribute."
Written by Rachelle Enns
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Career Goals
8. Why do you want to work here, and why should we hire you?
What You Need to Know
Costco's focus is bringing its members quality, brand-name products at great prices. Tell the interviewer that you support Costco's goal of providing families with these great products and reasonable prices. Recognize that you would be helping create an environment where friends, family, and business colleagues come to shop together. Be excited about being a part of something great as an employee at Costco! As James Sinegal, the founder of Costco once said, "If you've got to work for the rest of your life, you'd better do something you'll enjoy."
Why should they hire you? Talking about ourselves in this way can be challenging. If you are unsure, talk about it to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this part of the question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I want to work here because your organization is huge and offers an incredible opportunity for growth. You should hire me because I would be a loyal and long-term hire. I understand what goes into sourcing, onboarding, and training a new employee, and I would be fully dedicated to this process and my potential career growth with Costco."
Written by Rachelle Enns
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You should hire me because I used to work as a cashier and offered service to customers. It may be a little bit different between countries, but I understand the basics of an onboarding process."
Chad's Feedback
Career Goals
9. What motivates you in your work?
What You Need to Know
We all have different things that motivate us. Goals drive some of us. Some of us are excited by having someone we look up to who mentors us. Some of us are inspired by strong leadership. Think about your life; what has been your primary motivator? Staying away from answers that involve money is always a good idea. As the founder of Costco, James Sinegal, said, "I think that most people running companies are motivated, and pay is a small portion of the motivation." Share with the interviewer what drives you to excel and achieve.
Written by Kevin Downey on June 10th, 2023
Answer Example
"I was raised to have an excellent work ethic, which means I work hard every day. I show up when I am expected, and I give my all to my employer. I especially like to work hard for my customers, making them feel special and cared for when they are in my store."
Written by Rachelle Enns
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Career Goals
10. How does Costco fit into your overall career plans?
What You Need to Know
The interviewer hopes to hear that you will stay with the company long-term.
If you are a student, tell the interviewer that you plan to stay at Costco through graduation, and then share what career or further education you hope to be pursuing following graduation. If Costco offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Costco if one is available upon graduating.
If you are not a student, no problem! Simply share that you see yourself working at Costco long-term, and share if you desire to be promoted at some point in your career along with what promotion you might be interested in. You might say something like, "I see myself working at Costco long-term. I would like to start out as a Cashier, and I hope to be promoted to a management position within the next 5-10 years."
Written by Rachelle Enns
Experienced Example
"I see myself working at Costco long-term. I would like to quickly work my way up to cashier, and I hope to be promoted to a management position within the next 5-10 years."
Written by Kevin Downey on June 10th, 2023
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Career Goals
11. What position at Costco would you most like to work?
What You Need to Know
As with any job interview, we recommend visiting the company website before arriving to learn what opportunities exist. You might be interested in an office job if a Costco office is located near you. You might be interested in becoming a Cake Decorator, a Cashier, a Meat Cutter, a Pharmacy Manager, a Stocker, or a Tire Installer, to name a few!
Visit the website before arriving at your interview, and be prepared for one role that you have your eye on. Be sure to mention the position that you specifically applied to on the company website as well. As the founder of Costco, James Sinegal once said, "We are a company that promotes 100% within the company."
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I understand that I'll start in the warehouse and am willing to progress anywhere from there to show you that I am a valuable member of the Costco team. With that said, my biggest interest is in the bakery. I love baking and cake decorating. I often take custom orders from my family and friends just for fun!"
Written by Kevin Downey on June 10th, 2023
Career Goals
12. What is your personal mission statement?
What You Need to Know
The interviewer would like to know if you have a personal motto or mantra. Not everyone has a mission statement or personal mantra just off the cuff. In business, especially when entering leadership, this is an important question to ponder. Do you have a quote that inspires you or a saying that you grew up with that resonates with you?
Written by Rachelle Enns
Answer Example
"My mission statement is to love myself first, stick up for others, and make the world a better place than it was when I arrived here. I am big on mindfulness, and this mental shift in me has made me a better person."
Written by Rachelle Enns
Career Goals
13. How do you feel about working your way from the bottom up?
What You Need to Know
Part of Costco's unique business model is ensuring they earn and retain the loyalty of their customers and employees. They do this by trusting their employees to run their business. So, they only promote from within and rarely hire managers outside the company. As Costco's founder, Jim Sinegal, puts it, "We would never dream of hiring a manager for one of our Costcos from outside the company. It has to be somebody who has worked their way up in our system. Now that doesn't mean we wouldn't hire a manager from outside and train them for two years and develop them, but we would not hire them and put them immediately in charge of a Costco."
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I was a supervisor in my last position and would love the opportunity to rise through the ranks and earn my keep. Even though I would be starting from scratch, I love this about Costco's model. Anytime I was transferred to a new store at my last job, I never came in rocking the boat, trying to prove myself. I think it is important to earn the trust of your teams through humility and respect for what they've all taken part in building, leaning on them, learning from them, and working hard side by side with them. So, I agree with Costco's philosophy of only promoting from within."
Written by Kevin Downey on June 10th, 2023
Communication
14. Do you think it is possible to be a good team member, yet disagree with the leader?
What You Need to Know
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader. Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time. Show that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Rachelle Enns
Answer Example
"I do wish to work with a leader with whom I agree most of the time. This agreeance doesn't have to be all of the time, but I do work best with leaders whom I understand and can communicate with effectively."
Written by Rachelle Enns
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Communication
15. Tell me about the last time you had to delegate a job to someone.
What You Need to Know
When talking about his philosophy on leadership and the leaders of Costco, James Sinegal said, "If you're a manager, teaching is 90 percent of your job. There's only one reason you hire someone, and that's because you can't do everything yourself. If you're not prepared to teach, you just don't get it. And if you hire well, and if you teach well, those people wind up doing the job better than you would have done it anyway. Our managers understand that, and I think that's a major [reason] for the success of our company."
Written by Kevin Downey on June 10th, 2023
Why the Interviewer Asks This Question
For many, delegating is one of the most challenging aspects of effective leadership to master. It goes beyond assigning tasks catered to the strengths of the right people or micromanaging their every move. The most important aspect of delegating is the details and effectively communicating those details. Telling someone what to do is not even half of the equation. Explaining why each delegated task is necessary, how it impacts the efforts of everyone else on the team, and what the assembled big picture looks like is just as important. If you can do that, there is no need to micromanage, as each member of the team is now an invested stakeholder in the outcome of the group effort.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I was halfway through a project when I started to feel ill. It was terrible timing, and I wanted to see the work through, as I always do, but my supervisor told me to pass the project on to a trusted coworker and to go home and rest. So, I spent as much time as I could explaining the nature of the work, why it was important, and what the stakes were. I then explained my approach, what I'd accomplished so far, and what still needed to be accomplished. I then asked them to mirror back to me what I'd explained. There were a couple of minor points that needed clarification. Next, I opened myself up for questions, answered them, and we felt confident we were on the same page. I went home, and the work got done with flying stars. Even better, my coworker learned something new and advanced their skills."
Written by Kevin Downey on June 10th, 2023
Compatibility
16. Would you enjoy handing out samples, socializing and promoting products to Costco members?
What You Need to Know
If you are applying for a job in a Costco store, then your answer should be very receptive to this type of task! The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are definitely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Either way, you are a sociable person, and you are okay promoting products to members.
Written by Rachelle Enns
Answer Example
"I think it would be great fun to converse with Costco members, encouraging them to try new products. I also think it would be enjoyable to gather feedback and thoughts on the customers' reactions to new products."
Written by Rachelle Enns
Compatibility
17. How do you expect to make a difference at Costco?
What You Need to Know
The interviewer wants to hear that you are passionate about working at Costco and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that might come to mind are:
- Creating a favorable environment for members by smiling, asking them if you can help them find something, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By helping ensure a place that provides solutions for birthday gifts, wedding gifts, baby gifts, home decor, and all the other fun things we look forward to shopping for!
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Rachelle Enns
Answer Example
"I expect to make a difference at Costco by being a team member who encourages a high-performance, positive workplace mindset. I want to ensure that the customers at this location are always happy to be here and that they find what they need."
Written by Rachelle Enns
Compatibility
18. How do you define good member service?
What You Need to Know
Tell the interviewer that excellent member service is having a positive attitude and doing what it takes to ensure the customer comes back to your store. You might share that you think excellent customer service means having a smile on your face, saying please & thank you, and providing a great experience for the member.
Written by Rachelle Enns
Experienced Example
"To me, great member service means that my customers are happier when they leave than when they initially arrived. I want every Costco member to feel like they received their money's worth from their membership commitment. This contentment should come from excellent service and variety in new products."
Written by Rachelle Enns
Compatibility
19. Describe a perfect retail environment.
What You Need to Know
Think about what you like best about retail environments, and be ready to list 3-4 things that make a retail environment perfect. You might share things like:
- Bright lights
- Uncluttered wide aisles
- Fun merchandise
- A welcoming staff
Whatever you like about the retail environment at Costco, be ready to share it with the interviewer!
Written by Rachelle Enns
Experienced Example
"I love the work environment at Costco because everything is well merchandised, yet it feels like a treasure hunt, and the variety is great. The music you play is enjoyable as well. Your staff is welcoming, and I always find something unique."
Written by Kevin Downey on June 10th, 2023
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Draws customers
Makes the customers comfortable
Excites customers
Makes them want to come back
Makes them feel they are getting the best deal for the money they are spending
Makes the customer want to recommend the business to family and friends without hearing a bad experience
If a bad experience is had, make sure the resolution satisfies them"
Alexandra's Feedback
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Competency
20. What do you know about Costco's working environment?
What You Need to Know
Start by telling the interviewer that you know Costco cares about its employees and ensures their staff is respected. Mention that you know Costco supports workplace equality for its employees, and they are focused on workplace ethics and obeying the law. Costco's website will also tell you they are "a fast-paced team environment filled with challenges and opportunities." These are all great things to share with the interviewer!
Written by Rachelle Enns
Experienced Example
"It is a fast-paced team environment filled with challenges and opportunities. Merchandising is very important, but culture is everything. I would be proud to be a Costco ambassador."
Written by Kevin Downey on June 10th, 2023
Competency
21. How does Costco stand apart from the competition?
What You Need to Know
Costco's principles are rather plain and simple. They stand apart from other major retailers by keeping costs down and passing those savings on to their members. "Our large membership base and tremendous buying power, combined with our never-ending quest for efficiency, result in the best possible prices for our members. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members." And as Costco's founder, Jim Sinegal, puts it, "It doesn't do Costco any good if nobody can afford to buy anything." So when answering this question, showcase how familiar you are with Costco and what they pride themself on.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"Honestly, there are many ways Costco stands apart from other retailers. One could single out certain aspects of what Costco offers and how they do things compared to other retailers, brick and mortar or online. But as a whole, whether it be offering items in bulk or their warehouse-sized stores, it all adds up to finding innovative ways to keep costs down and passing those savings onto their members. That proves they are loyal to their customers and prioritize their needs. Besides, loyalty is a two-way street. You can't expect your customers to be loyal to you if you aren't loyal to them."
Written by Kevin Downey on June 10th, 2023
Customer Service
22. How well do you handle customer complaints?
What You Need to Know
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Tell the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with an issue.
Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
Written by Rachelle Enns
Experienced Example
"I would rate myself as an 8/10 when it comes to my customer complaint management skills. I have worked in a retail environment for a few years where these complaints are inevitable; however, I am also interested in learning the Costco way when it comes to handling customer complaints."
Written by Rachelle Enns
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Customer Service
23. Tell me about a time when you went above and beyond for customer service?
What You Need to Know
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Written by Rachelle Enns
Experienced Example
"In my current job, at the athletic store, I often have customers who are just starting to get into an active and healthy lifestyle. I will ask them discovery questions regarding their goals, their level of activity, any previous injuries, and more - so that I can properly fit them into the right athletic footwear. During the conversation, I will often mention resources they may like, such as recipe or fitness apps and websites. I want my customers always to feel like they received some added value."
Written by Rachelle Enns
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Diligence
24. What would you do if a coworker asked you to help them steal?
What You Need to Know
Costco States, "What do Costco's Mission Statement and Code of Ethics have to do with you? EVERYTHING! The continued success of our Company depends on how well each of Costco's employees adheres to the high standards mandated by our Code of Ethics. No matter what your current job is, you can put Costco's Code of Ethics to work every day. By always choosing to do the right thing, you will build your self-esteem, increase your chances for success and make Costco more successful, too."
The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved for blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'
- Timecard fabrication, also known as "buddy punching," where you punch in for a co-worker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink or adding personal items to supply orders
- Billing hours to clients that did not work
Of course, you already know how to answer this question! Express that you would never engage in this behavior and discuss how you would report this type of situation. If this has happened to you in the past, you can talk about the case.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I would remind them of their commitment to our code of ethics and try to determine whether this was a one-off occurrence or a pattern. But regardless of what I discovered, I would document it and immediately inform my superiors."
Written by Kevin Downey on June 10th, 2023
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Direct
25. It seems that you've been out of work for a while. What have you been up to during that time?
What You Need to Know
If you have a gap in your employment history, be prepared to discuss what you have been doing during this time. The interviewer needs to hear that you have been doing something productive with your time. You might share how you have been spending your days searching for jobs. Perhaps you have been caring for a loved one who is ill. Maybe you have been lucky enough to take a European vacation. Or perhaps you have been furthering your education. Just share with the interviewer how you have been productive with your time.
Written by Rachelle Enns
Answer Example
"I have been out of work for the past three months; however, I have not been stagnant. I took a trip to Italy to see family and have been doing a significant amount of community outreach work to fill my time while I look for that perfect position."
Written by Rachelle Enns
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Discovery
26. What is your desert island movie?
What You Need to Know
This question typically comes toward the end of the interview and serves as the opposite bookend to the introductory question. It offers the interviewer one final opportunity to get to know you and get a sense of your personality and how you'd fit into their culture. As James Sinegal says, "The culture of a company is what it's all about. I have a saying, 'culture isn't the most important thing, it's the only thing.' Culture drives every decision you make. Culture is everything." He goes on to suggest that a huge percentage of Costco's culture is thanks to its employees, which he refers to as his ambassadors.
Written by Kevin Downey on June 10th, 2023
How to Answer
Have fun with the question. Showcase your personality. Spark conversation with your interviewer. This is your last chance to make a first impression and to make yourself a more memorable candidate by sparking a memorable conversation.
Written by Kevin Downey on June 10th, 2023
Answer Example
"I think my favorite movie is an oldie but a goodie - The Night of The Hunter. It's black and white, was filmed in 1955, and was the only feature ever directed by Charles Laughton. It repeatedly makes it on the best 100 film lists, and the cinematography is stunning in every frame. I could watch that a million times. How about you?"
Written by Kevin Downey on June 10th, 2023
EQ
27. What are some of your weaknesses?
What You Need to Know
Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Rachelle Enns
Answer Example
"Everyone has weaknesses. I tend to be too nice sometimes. When vendors are not fulfilling their requirements, I tend to believe there must be a logical and understandable reason. I have to remind myself that we are paying for a service and they must meet our expectations."
Written by Kevin Downey on June 10th, 2023
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Situation: first job: marketing assistant, don’t know how to wright marketing articles.
- Try by myself, using Google’s suggestion
- Lost time and manager unsatisfied with results
Action: ask first, like what format is required, and length, may provide examples; ask for help from other coworkers
Result: promote work efficiency, and enhance teamwork and communication skills. Help my current job, ask for help when I don’t know."
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EQ
28. Tell me about the last time you made a mistake at work.
What You Need to Know
In an interview, it is common to worry if admitting to a mistake on the job could reflect upon you poorly or present you as a liability. But the way to showcase your merits when answering such questions is to reveal what you've learned from your mistakes and how those lessons made you stronger and increased your professional worth. So take ownership of and responsibility for your mistakes. "You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job." - Jim Sinegal, Founder of Costco.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"Well, I was punching orders, and normally when I punch orders, I write tallies of the running case count at the bottom of each page. But on one occasion, our delivery truck had run behind, and there was a real rush to get the store open in time. So I cut a corner and didn't cross-check my work before I finalized the order. Sadly, I had performed a mis-punch, and instead of ordering three cases of toilet paper, which are large, I'd ordered thirty. Our store had very limited space in our backroom, and we did everything truck-to-shelf. So there we were with more toilet paper than we could handle. I immediately got to work to rectify my mistake and called our other stores, offering to deliver some cases to each of them in exchange for a valued product so our inventory wouldn't be affected. I got most stores to agree to lighten our load, and that left us with eight cases. Then, I created an eye-catching display of toilet paper on our landing zone and increased our TP sales by three-hundred percent. Needless to say, despite the happy ending, I never made that mistake again."
Written by Kevin Downey on June 10th, 2023
EQ
29. How do you balance your personal life with your work life?
What You Need to Know
As James Sinegal, the founder of Costco, once said, "When employees are happy, they are your very best ambassadors." Your interviewer is curious about how emotionally balanced you are. They want to know whether you'll have trouble leaving your work at work or leaving any personal issues you might deal with at home without impacting the productivity of you or your teams. So share how you manage to stay grounded and keep your stress levels in check.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I'd say by being true to myself. I take care of myself and am proactive in tending to the needs of my personal life and professional life. When your surroundings are messy, dirty, or disorganized, that can alter your psychology and negatively affect your mood. Or, if you do everything last minute and fail to manage your time, you'll be stressed out all the time. That stress can strain your relationships. It's much healthier to maintain everything and tend to your needs in real time. If I am at home and doing the dishes, I watch a fun documentary while I'm doing it or listen to music that lifts me. I get things done and have fun while I'm doing it. So, as a result, I consider myself pretty well-balanced, lucky, and happy."
Written by Kevin Downey on June 10th, 2023
Experience
30. Do you shop at Costco?
What You Need to Know
Be candid with the interviewer about if you have or have had a Costco membership. If you currently shop at Costco, that's great! Be sure to mention how much you enjoy your membership and shopping at Costco. If you have had a Costco membership in the past, be sure to say that you have shopped at Costco, and you liked it! If you do not buy at Costco, that is okay too! Merely share that you do not currently shop at Costco, but you hear wonderful things about it all the time and look forward to being part of the team.
Written by Rachelle Enns
Experienced Example
"When my kids were younger, and living in the house, my Costco membership is what saved me! Time wise and financially. Now that they are off to college, my visits are less frequent, but this is still my go-to place for holiday shopping."
Written by Rachelle Enns
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Experience
31. Do you have any merchandising experience?
What You Need to Know
Most retail companies are different in design when it comes to merchandising. Many grocery stores leave it to the distributors or suppliers to build the displays and end-caps in their stores. Others only entrust their leadership teams to build their eye-catching displays when they are fully versed in the marketing and branding specific to their company. However, your interviewer is asking this to see how much of a head start you'd have in this regard, as "most employees begin their careers in the warehouse setting, becoming experts in Costco merchandising and operations. Merchandising is the lifeblood of Costco, and our business is centered on our warehouse operations." Share your experience if you have any while expressing your enthusiasm to learn Costco's approach and methodology to merchandising.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I have built many displays and end-caps. Also, in my current position, we even consider how we stock our shelves as merchandising. We faced the products on our shelves at least three deep, with all labels lined up and facing out. But recognizing how Costco's model is unique, I would love to earn the opportunity to learn more about their approach."
Written by Kevin Downey on June 10th, 2023
Experience
32. Tell me about your retail working experience.
What You Need to Know
The interviewer wants to learn more about your background and experience.
If you don't have any experience, it's okay! Tell the interviewer that you do not have any experience in the industry and look forward to making the transition and learning everything there is to know! You can rely on your volunteer work if you have any and discuss the parallels to retail, such as being customer-facing or providing a valuable service.
If you have experience in retail, share where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Mention that you enjoy this industry and look forward to continuing to work in retail industry roles. Also, refer to any key achievements.
Written by Rachelle Enns
Experienced Example
"I have worked in a retail environment for the past three years, often being voted employee of the month. I have some training in inventory management, customer service, and dispute resolution. I look forward to furthering retail training with Costco."
Written by Rachelle Enns
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Leadership
33. Tell me about a time you led a team. What was your biggest success factor?
What You Need to Know
The interviewer would like to hear about a time you led a team with a positive outcome. Showcase for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps when you led a group project during your post-secondary studies. Be sure to tie in how your leadership skills will benefit the team at Costco.
Written by Rachelle Enns
Experienced Example
"Last month, I was asked to lead our day shift employees when my boss was on sick leave. I took charge for two weeks, and the experience was quite positive! I believe the biggest success factor was that I tried to emulate his leadership style and did ask for his help when I wasn't sure what to do. I feel this experience prepared me for a leadership role. I am excited to take on a team lead role again."
Written by Rachelle Enns
Leadership
34. Tell me about someone who served as a mentor to you.
What You Need to Know
When James Sinegal, the founder of Costco, discussed his experience with his mentor, he advised, "If you have the opportunity to get a mentor, take advantage of it. All of us know somebody who we respect in our lives, and that learning experience is invaluable." Mentorship is a large part of the culture of career growth at Costco. It also showcases what you stand to learn from such experiences and how it fosters the growth of your character. How you answer this question will offer your interviewer insights into the type of leadership that inspires you most and the kind of leader you could potentially be.
Written by Kevin Downey on June 10th, 2023
Answer Example
"My father. He never called out sick, always showed up early, and did everything he could to support our family. He taught me the value of hard work, thorough work, and attention to detail. He could be critical, and his advice wasn't always great, but it was with good intentions."
Written by Kevin Downey on June 10th, 2023
Leadership
35. Tell me about a time you had to be a leader. What was the outcome?
What You Need to Know
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples!
Talk about your desire to be a leader with Costco in the future. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be the face of the organization when challenges arise.
Written by Rachelle Enns
Experienced Example
"In my current position, I am the president of the social committee. I love having the opportunity to encourage employee engagement and be a positive influence on the workplace culture. I am a natural leader because I start by leading by example. As a leader, I make myself available to others who need a mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team and working my way up into a leadership role."
Written by Kevin Downey on June 10th, 2023
Problem Solving
36. If given a choice, which work-related task would you leave for last and why?
What You Need to Know
The interviewer at Costco would like to know which tasks you tend to leave for last. Often we will move the tasks that we don't want to last in the act of procrastination. Other times, we will mindfully leave a specific responsibility for last because we feel it makes the most sense. Help the interviewer determine which personality type you are by answering this question.
Written by Rachelle Enns
Experienced Example
"I am not a procrastinator; however, I would push the store cleaning to the end of the day if possible. It feels better to leave the store in pristine condition!"
Written by Rachelle Enns
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Problem Solving
37. What sources do you turn to when solving a complicated problem?
What You Need to Know
The interviewer wants to know that you can think outside the box or ask for help when you are stuck on a complicated problem. Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, or colleagues to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
Written by Rachelle Enns
Answer Example
"When faced with a complicated problem, I will look to the resources my current company has provided me. The answer is almost always in there. If it's a moral rather than a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Written by Rachelle Enns
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Problem Solving
38. When a problem requires a quick solution, how do you respond?
What You Need to Know
When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.
Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly, should the need arise while working at Costco.
Written by Rachelle Enns
Experienced Example
"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is an inventory, personnel, or customer issue."
Written by Rachelle Enns
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Situational
39. If you found a twenty-dollar bill in the parking lot, what would you do?
What You Need to Know
You would turn the money in at the member service desk or to a store manager! The interviewer needs to hear that you are honest and ethical. In this situation, the best thing to do is turn the money in, which is what the interviewer expects to hear from you. When the person who lost that twenty-dollar bill comes looking for it, and it is returned to them, you've retained their loyalty.
As James Sinegal, Costco's founder, puts it, "Our code of ethics became a very simple thing and that's the way it stayed. We think we have four things we have to do. We have to obey the law, take care of our customers, take care of our employees, and respect our suppliers. Pretty much in that order."
Written by Kevin Downey on June 10th, 2023
Experienced Example
"I could never keep money that was not mine. Perhaps the person who dropped the money may desperately need that $20 today, and turning it in would give them a better chance of finding the money."
Written by Rachelle Enns
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Teamwork
40. Tell me about the type of team members you dislike working with.
What You Need to Know
Costco is very much a team environment. You will not always be fond of the people you are collaborating with; however, the interviewer needs to know that any inherent dislike will not affect your job performance. Keep your answer positive and focus on your ability to self-manage despite team members who may drag you down.
Written by Rachelle Enns
Experienced Example
"I certainly prefer to work with a dedicated diverse crowd who are go-getters and understand the meaning of hard work. It can be frustrating to work with people who have no drive or are lazy in general, but I ignore them and go about my day."
Written by Kevin Downey on June 10th, 2023
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Questions to Ask Your Costco Interviewer
Information is limited on Costco’s career web pages. So your research will have to rely on what word of mouth is available online or those you’ve spoken with. Therefore, it’s worthwhile to ask Costco employees some questions next time you shop there. Also, spend time familiarizing yourself with the store, observing, and thinking of some questions to ask from the customer’s point of view. Arrive for your interview at least a half hour early and walk up and down every aisle, taking note of what you see.
Lastly, try to answer any questions you think of on your own before posing them to your interviewer. This will showcase your thorough work ethic and attention to detail and ensure the questions you ask are well thought out and distinct from what the other candidates might ask. Here are five sample questions you could ask in your interview, but be sure to spend time trying to think of several more on your own.
1. What is your favorite aspect of working for the company?
2. I have open availability, but I am curious how long it would take to have paid my dues and be considered as having earned the privilege of having a more consistent schedule.
3. I saw online that Costco has a high demand for supervisors and managers and that they are actively promoting from within. I understand, of course, one’s trajectory relies on a wide variety of factors, and every situation is unique. However, considering the leadership experience of someone such as myself, what would you consider an average period for a top performer starting in the warehouse to progress into a leadership position?
4. I’d be interested in learning what an average workday looks like when everything goes according to plan. Would you be willing to break down the routine of the store from the earliest shift to the last when they're shutting off all the lights at night and locking up?
5. I have an ironclad attendance record and rarely call out sick. However, I do focus on my well-being and take extra measures to schedule time off when I think I need it. I am no stranger to working a demanding schedule. How much competition is there for scheduling time off, and how difficult it is to have time off approved?
Costco's Company Culture
Costco details the efforts they go to earn the trust and loyalty of their customers and employees. They also recognize that their employees are some of their most loyal customers and try to create a culture of fun, trust, and collaboration. “If you hire good people, give them good jobs, and pay them good wages, generally something good is going to happen.”
But the heart of the culture is in their commitment to providing “members with high-quality goods at the lowest possible price in a way that is respectful to the environment and to the people and the animals that produce these goods.” They also try to create a sense of urgency through their treasure hunt atmosphere. They’re able to offer many of these items at a low cost due to them being one-time opportunity buys. “One of the most exciting things about shopping in our warehouses is you never know the kind of incredible deals you’ll find from one visit to the next! Costco members know the trick to get the best value on exclusive or one-time-buy merchandise: Visit often! And, because we rotate out and introduce new merchandise all the time, we encourage you to purchase items that interest you sooner rather than later to avoid missing out.”
The founder of the company refers to Costco’s employees as ambassadors. So they expect every employee to be service-oriented individuals who are ambitious, energetic, and enjoy working with a variety of diverse customers in a high-paced environment. One of the main principles of their customer service philosophy is very simple, “Take care of our members.” They also pride themselves on rewarding the merit and loyalty of their employees through generous pay, generous benefits, and career opportunities and advancement. But they don’t spend much time or effort advertising this on their website. This is another aspect of James Sinegal’s approach to building the company. Costco doesn’t advertise to its customers or employees. Instead, they rely on word of mouth. “We have always said that the most significant advertising is when other people are saying nice things about you.”
About the Author
The retail environment I managed in Seattle, WA, had many similarities to Costco, albeit on a much smaller scale. We didn’t have large backrooms or warehouses attached to our stores, and any shipments we received went straight onto the shelves. We received shipments around the clock and had shifts starting as early as 2:30 am and ending as late as 1 am. We offered great benefits and matching retirement contributions, and our company was expanding quickly, with many advancement opportunities.
It was rumored as a fantastic place to meet people (which it was) and became a cultural phenomenon overnight. You got to socialize with other hip people, and it was a fun place to work. We were a family and wanted our family to be happy. But it wasn’t an easy job. It was hard, athletic work; fast-paced, tough physical labor, where everyone did everything, and you had to be good at organizing chaos. If you wanted to go places within the company or earn seniority, you had to pay your dues. The schedule could be rough, and getting time off approved, or even two days off in a row, really depended on how talented the schedule writer was and whether the person requesting it had earned it. Those who were cut out for the job preferred the lifestyle it offered and stuck around.
Yet, on occasion, an employee would come along who’d constantly ask others to trade schedules or chronically called out sick for other priorities. The rest of the team would grow annoyed with that person, the schedule writer, and the leader who hired that person. That one employee would inevitably end up negatively infecting the morale of everyone else on the team and every facet of the job.
This is one challenge an interviewer faces when determining whether a candidate is pursuing the job for the right reasons. So, anytime I interviewed someone, it was my mission to find out why they wanted to work for us. Were they after the lifestyle, the opportunity for growth, or were they in it for the money, the benefits, and a fun and breezy job to cruise along in until something better came along?
Throughout every interview I conducted, I’d always be curious about what a candidate might volunteer. One candidate I interviewed, for example, insisted he had open availability and was willing to work nights, mid-shifts, mornings, and any day of the week. He liked the vibe of our company and had the attitude and the look. It was a good interview, and I liked him. But I could tell he was holding something back and not being completely forthright.
Toward the end of the interview, I asked about his hobbies and other interests. That’s when he enthusiastically shared that he led a rock band, which performed 3-5 nights a week at a local venue. This was his passion pursuit and his priority in life. There was little doubt in my mind he was more committed to this than working nights or early mornings at our store.
Likely he thought he was saying what I wanted to hear to win the job. But getting the job wouldn’t have been a win for him, especially when it came time to work the hours he’d committed to. And he did eventually tell me what I wanted to hear: the truth. I discovered his passion and instantly knew the job we were offering didn’t align with his goals. In all fairness, he was just looking for a part-time job to support his pursuits, network with like-minded individuals, and build more of a band following. And that’s fine.
An outsider might assume everyone who worked there was having fun, and because of how happy everyone was, it seemed like a pretty laid-back job. Yet, had he learned what the job looked like, he would have realized it wasn’t the right fit for his goals, aspirations, or lifestyle. He may not have known it at the time, but I was doing him a favor by not hiring him. It wouldn’t have worked out for him or us. It would have thrown off his balance and conflicted with the pursuit of his passions.
He had everything he needed to succeed in pursuing the job that was the right fit for him. He upended his life by moving from Texas to Seattle for the opportunity to break into the vibrant music scene of the Great Northwest. He was willing to sacrifice anything and do whatever it took to make it. This was his passion, and it was the job he enjoyed doing most. Had he been equally passionate about working for us, I would have hired him on the spot. Yet it wasn’t the right fit for him or us, and he wasn’t honest with himself about that. This is why it’s important to evaluate your goals. If everything lines up, and the lifestyle of the job you're pursuing works for you, even if your passions lie elsewhere, be honest with yourself and your interviewer every step of the way. Sometimes, that’s all it takes.
Learn more about Kevin Downey