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How well do you handle customer complaints?
Advice
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.

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User-Submitted Answers

How well do you handle customer complaints?
1.
How do you handle customers complaints.
2.
I am sorry I tell my superviser.
3.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing I have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
4.
As long as I know what the correct action is, or who I can ask to be assured that i'm helping the customer correctly, I am very polite and quick to help.
5.
Well. I take the time to listen to the customer and try to help them to the best of my ability.
6.
Depending on the complaint, I try to help them to the best of my knowledge and abilities, and if they are angry I always maintain my composure. And if I cant help them, I get my supervisor.
7.
I can listen to the customer egerly and try to find all and any reslotution by folling police and procedure.
8.
Very well, I have had enough experience handling complaints.
9.
Very well. I get all the necessary details from the customer, and let them know I am genuinely interested in rooting out the cause of their complaint. I then take to constructive criticism and use it to analyze how I can better myself, and my team so that we will never receive a similar complaint.
10.
I think I handle customer complaints quite well. I have learnt not to take it personally. The customer is not usually attacking you but something that has upset them. I just try to keep calm and sympathize with them.
11.
Very well can stay calm and I dont stress.
12.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
13.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
14.
Very well, keep calm and try and take care of the problem.
15.
Very well. Everytime I hear a customer complaint, I drop what I do and pay 110% attention to them. Patient, open ears, calm.
16.
I handle customer complaints very well. I just stay patient and listen to the customer and do my best to solve their problem.
17.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
18.
Very well listen to them what happened get them to the right manager to help.
19.
I fell I do well with the customers, you need to put yourself in there shoes.
20.
I do the I can with the knowledge that I have. If the are anger I stay comme. If I cannot help them I will get my superciser.
21.
I will always try to handle the situation first and if its needs an expertise I will inform my manager to take care of the customer problem.
22.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
23.
I can handle it well as I always try to understand the problem and figure what I can do to to better assist.
24.
Excellently. The key is to be humble, accept criticism and work harder at whatever the complaint is in reference to, as an individual and as a part of the team as a whole.
25.
I listen to the problem, establish all the information before deciding the course of action.
26.
I listen to what they have to say and make them feel like I have interset and that I care about there input or problem and then try to resolve issue the best way I can or direct them to who they could talk to.
27.
I take the time to listen to what they have to say. Then I will apologize for the way that they feel and then take the steps necessary to fix whatever the problem is.
28.
Very well I would let the customer explain their complaint and not interrupt them while theyre talking If they became abusive I would call my supervisor.
29.
I am a good listener and I try to calm the person down understanding and try to pumysel in their shoes get all the facts. Try to get the p.
30.
I believe any criticism can be turned into a positive thing. It can help you realize mistakes you did not know you were making. It is an opportunity to better your self and learn.
31.
Great. Always listen to the customer, apologize, correct the problem and say thank you.
32.
I stay calm, cool, and collected in almost any circumstance.
33.
I look them in the eye and listen intently on the complaint. I do my best to solve the issue and make sure the customer is satisified.
34.
Sometimes, Usually they will complein if they were not great! Especialy old people they are more sensitive than yong people.
35.
Very well. My previous employment taught me to be patient and work the client to solve their issue.
36.
I think I handle them as well as any average person does. I do my best to just let them roll off my back, but also try and use them as a learning tool. I try to take something out of any customer complaint I may get to better myself as an employee.
37.
Really good, usually I take my time to understand the customers so I can get a better understanding for what he/she wants.
38.
It is important to me that I made the client is happy when he/she walks away an.
39.
Listen, be appoligetic, stay calm and patient, and let customer that you will look into it for them.
40.
I am a very calm and patient individual, although I understand talking to more customers is ideal if I have to spend more time to make sure a customer is satisfied then it is worth it. I would feel bad if by the time we worked through a complaint if I was not able to solve it for them.
41.
I am a calm person. I do well when handling customer complaints, and I try to be as professional as possible.
42.
Very well, I listen to the customers concerns, remain calm, let them know I want to help them resolve the problem.
43.
Great, I listen and then do my best to attempt alleviate their concern.
44.
I would help the customer by addressing the complaint at hand and try to resolve the issue to the best of my ability.
45.
Again I give them my full attention and address the issue in a timely, calm understanding manner.
46.
I dont take it personally I take it as a way to improve customer service.
47.
Very well. Best way to handle that is to speak to the customer and figure out what the complaint is and then discuss how we can resolve the complaint.
48.
Well clients always right.
49.
I tend to listen to customers complaints an solve accordilly.
50.
With great attentiveness and compassion for the member, to achieve a good result at keeping the member happy.
51.
I feel that I handle them well, I detach myself from any anger and sorrow providing a suitable canvas while maintain a constant feedback in body language and actively listening to them. Then provide a sincere response and reiterating what their problem and the resolution for it is.
52.
As tolerable and calmly as you can .
53.
I would have to take this back to volunteering since I have not had any job experience. When a costumer would complain about something they did not see we had available and I had to kindly let them know that we actually do not have that at all as an option I would also tell them that I am willing to grab the person in charge is that would like to speak with them instead.
54.
I believe I handle customers complaint very well, I try to understand their best interest and then diffuse the issue by finding solutions for the complaints at hand,
55.
My goal is to made sure all clients are happy. I can handle all customers complaints big or small.
56.
Very well, I make sure whatever they are troubled by that it gets solved and lets the customer leave with a happy note.
57.
I believe that I handle them pretty well. I always listen to what the customer is saying and I apologize for any inconveniences. If I can, I do try to resolve the situation.
58.
Understand complaint and try diffuse complaint remain calm and resolve as quick as possible.
59.
I like to help people and make them happy . So I do my best and I try to empathize, be positive and have clear communication with them, and being patience.
60.
Well thank you it was my pleasure to help you.
61.
62.
Thanks to my customer service experience, I would dare to say exceptionally well. The best way to handle them is by intently listening to the complaint, asking follow up questions to clarify the issue in a genuine manner, attempting to understand the issue from a customers perspective, apologizing without implying blame, and identifying a suitable solution for the customer that is in line with organisational policy.
63.
Customers will more than likely at some point have an issue, I would do my best to fix the situation, if it was something I see escalating, I would definitely ask someone for assistance.
64.
Very well I treat customer with lots of respect and lot of patient.
65.
Pretty well I listen and understand and offer a solution and follow up on it.
66.
Pretty well I listen and understand and offer a solution and follow up on it.
67.
I would stay calm and try to do my best to help them out, and if I see that the customer is still upset, I would ask them to speak with the manager.
68.
If a customer is not happy with a product or circumstance I handle it with respect, without agitation and giving the customer the best solution regarding the situation.
69.
As much I can. Try to solve the problem mostly.
70.
Very well, try to stay calm, listen to the customers complaint and try to solve it to their satisfaction.
71.
I think quick and try to accommodate the customer to the best of my ability and if it's out of my reach I'm not afraid to ask for help.
72.
Very well. I take ahold of the situation and make sure please the customers needs & listen to all they have to say & change what needs to be changed.
73.
Very well, im a good listener and I stay calm in any situation.
74.
I handle them very well. It's instant feedback that you can address right then & there, to ensure a positive results & outcome to a customers concerns, respect & listen, people get it when they see you are genuinely sincere & accommodating.
75.
Very well and to the best of my abilities.
76.
The customer is always right even if their wrong. The idea is to have them leave feeling whole again and not losing a repeat customer.
77.
Good I try to do whatever I can to take care of the guest.
78.
To the best of my ability given the circumstances.
79.
I apologize and ask if they would like management or say I will pass it along to management.