Costco Interview Questions
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How well do you handle customer complaints?
User Submitted Interview Answers
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
I am sorry i tell my superviser.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing i have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
I can listen to the customer egerly and try to find all and any reslotution by folling police and procedure.
Depending on the complaint, I try to help them to the best of my knowledge and abilities , and if they are angry I always maintain my composure. and if i cant help them , I get my supervisor.
As long as i know what the correct action is, or who i can ask to be assured that i'm helping the customer correctly, i am very polite and quick to help.
Very well can stay calm and I dont stress.
I think I handle customer complaints quite well. I have learnt not to take it personally. The customer is not usually attacking you but something that has upset them. I just try to keep calm and sympathize with them.