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How do you define good member service?

Answer examples and advice for how to answer this interview question for a Costco interview

Advice
Tell the interviewer that great member service is having a positive attitude and doing what it takes to ensure the customer comes back to your store. You might share that you think good customer service means having a smile on your face, saying please & thank you, and providing a great experience for the member.

View user-submitted Answers

How do you define good member service?
1.
Giving the customers all the information they need to become a member of our team and enjoy the pleasurable costco experience.
2.
Bring members best possilble prices on quality brand name merchandise.
3.
Making sure every member.
4.
Friendly, helpful, knowledgeable pleasant.
5.
Bring members best possilble prices on quality brand name merchandise.
6.
Friendly, helpful and knowledgeable service.
7.
Friendly, helpful and knowledgeable service.
8.
Making someone feel better than they felt when they walked in the door.
9.
Being helpful and available not only for the guest but your co workers so everyone is a winner.
10.
Always greeting a customer with a smile. Asking them how there day is to build a little rapport to make them feel important. Answering any questions them may have.
11.
Smiling, interacting, saying hello, good evening, good small chat. And helping them with whatever. Putting them first.
12.
I define good member service as giving the customer as much information as I can about the stores membership program.
13.
Greeting a customer with a smile and helping with any needs they may have.
14.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
15.
Go out of you way to help the fix the problem or show the how it works.
16.
Making sure the customer is happy and wants to come back.
17.
Making people leave happier then when they walked in.
18.
You want the member or customer to feel welcome and appreciated.
19.
Making them feel happier then they did when walked in.
20.
Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.
21.
Good member service would have to be like an employee at the Gap. They have to be approachable, smiling, friendly, knowledgeable, they need to know where everything is and have helpful information over products. They are patient and put their full focus on you. They make your experience in the store the best it could be and they make you want to come back.
22.
I think that good member service first starts with having a good base of knowledge about the company and its products and inventory. I also think that making yourself approachable and readily available to help members is a huge factor. These people are members here, so I think being able to establish a connection and relationship with the members is vital to ensure that they always leave the store happy and satisfied with their experience.
23.
Greeting every customer and treating them like family. Fulfilling all the their requests and helping them to have a great shopping experience.
24.
Making each member happy with every visit. Assist in any questions or concerns they may have.
25.
Good member service is making sure the member is satisfied and if they have any questions to give them all your attention.
26.
Smiling, small talk, asking if they found everything.
27.
Being available to assist members as they need it; they come first. Knowing the products and the company policies.
28.
If the customer leaves very satisfied, including being able to find the appropriate item theyre looking for, check out the customer in a reasonable amount of time.
29.
Having a positive and helpful attitude. Always looking out for customers and their needs.
30.
Good member service is making sure that the customer is happy, no matter what. Doing what it takes to get the results that they expect.
31.
Greet the member by name if they are regulars and ask them how there day is going, if on pos put items through quickly and efficiently.
32.
33.
Good member service is answering all the member needs in a very polite manner with greetings before and after doing the service.
34.
Providing superior customer service as well as providing name brand merchandise at a low prices.
35.
Service with a smile. I believe the old school saying "the customer is always right" and treating people with respect is always the best policy.
36.
Good member service is insuring once the customer leaves they are happy, as a happy customer is a loyal customer.
37.
Good, efficient respectful servie that keeps the customer happy.
38.
Good member service is a combination of things, and I am confident that I attain these things. One, member service starts when a member first walks in to Costco, with a smile. Two, member service is when an employee takes the time to help figure out their needs and to make sure they have a pleasant experience while they shop by asking them questions and answering their concerns. The Costco experience in itself can be overwhelming for our members, and we need to keep in mind that these people are paying a yearly membership to shop here. So we need to make sure that it is our #1 job.
39.
Good member service putting our members 1st and and providing quality service to keep our members happy and satisfy so they continue to shop with us.
40.
Helping them get the best price ever and the giving them the best quality name brands.
41.
The ability to help direct a customer in proffessional and educated manner without seeming arrogant.
42.
Respecting customers and being proactive in the community.
43.
Listening to customers and helping any way possible.
44.
By giving the customer the best possible price on top quality merchandise.
45.
Having a good smile and welcoming customers in a friendly manner.
46.
Good communicaty woth castomers special listening be profesional, very polite.
47.
Making sure the member get a good experience from employees and is satisfied with the service.
48.
Everyone is extremely nice and helpful when asked where something is or if they sell it.
49.
I ensure that each person receives my focused attention, and gets the products that are right for their needs.
50.
Kind, polite, helpful, knowledgable.
51.
Good member service includes always doing your best to make sure their shopping experience is the best possible it can be. Having stocked shelves, friendly employees available to answer questions and help when needed, Employee who are always willing to go beyond their job responsibilities to make sure each member will be coming back again and again.
52.
Customer is always right, happy customer brings in more customers.
53.
Active and open listening, problem solving, and walking through the issue until both parties are satisfied.
54.
Good member service means treating members with a friendly attitude and respect. You have to have an extensive knowledge of the products and services offered so you can help them make the best choices for themselves.
55.
Good member service is to serve customers so that they are satisfied and will come back to the store to shop in the future.
56.
Prompt courteous service.
57.
Making sure to take care of every need the member has. If every need is not met do what it takes to get that need met or find some sort of compromise that is satisfactory for the customer.
58.
Listening to them and providing them with best quality product.
59.
Being corteous, friendly, respectful, approachable, charismatic.
60.
Give your full attention to the task in hand or person.
61.
Always try to listen to the customer smile thank them for coming in make sure before they leave they are absolutely satisfied with the service.
62.
Going above and beyond to help the customer regardless of the situation.
63.
Giving the member undived attention and excellent member service and going beyond.
64.
Make sure the customer has a pleasant experience and leaves happy and will tell thier friend how well they were treated my members so the come back.
65.
Good member service is someone who is knowledge of the product is offering, Always have good service attitude, be efficient and capable in solving problems.
66.
Good customer service, organize store.
67.
Good member service is offering the best experience possible to customers and ensuring they leave the store satisfied with our costco team.
68.
Answering all the questions that a member could have.
69.
Greeting people with a smile or friendly hello.
70.
Getting guests with a smile or a friendly hello.
71.
People who are helpful and runs things smoothly.
72.
When you can help a customer and have them leave satisfy, in addition the customer will have had an experience that will be past on to another person and that makes for more members.
73.
As one should feel comfortable to shop by.
74.
Making sure all customer needs are met. Doing & achieving all tasks & goals.
75.
Really listening to the needs and problems the customers have and working with them to find the best solution.
76.
Someone who is constantly working and giving it there all.
77.
Having a positive and helpful attitude. And always looking out for customers and their needs.
78.
Always smile, have a positive attitude and being competent.
79.
Costco sells only the best quality items, best service by listening to customers, greeting them, smiling & saying hello & mean it.
80.
All it needs to start with is a smile and a friendly hello to the customer. From there we should do our bests to make sure customers are finding everything they need and satisfied with their shopping experience.
81.
If the member is friendly and gives good quality and fast service.
82.
Fast, friendly, professional response and resolution of the inquiry.
83.
Keep the costumer happy all the time great costumer service.
84.
Doing your best to friendly, helpful and courteous to ensure the member has a pleasant shopping experience.

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