Good member service is a combination of things, and I am confident that I attain these things. One, member service starts when a member first walks in to Costco, with a smile. Two, member service is when an employee takes the time to help figure out their needs and to make sure they have a pleasant experience while they shop by asking them questions and answering their concerns. The Costco experience in itself can be overwhelming for our members, and we need to keep in mind that these people are paying a yearly membership to shop here. So we need to make sure that it is our #1 job.