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If a customer asks for extra meat and doesn't want to be charged, and says he will tip you well, what do you do?
Advice
Market research is a skill that you must possess in order to be able to properly assess the best products to be bringing in for distribution and wholesale purposes. Talk to the interviewer about the way in which you research before committing.
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"My methods of market research include performing social media polls and surveys. I also perform multiple focus groups every year. Rest assured, I will be bringing very strong market research skills to Chipotle, if hired."

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User-Submitted Answers

If a customer asks for extra meat and doesn't want to be charged, and says he will tip you well, what do you do?
1.
I'm sorry sir, but I can not give you more meat for free.
2.
No sir, I can not do that against our policy.
3.
I would say I appreciate the offer, but you still must pay for the extra meat and you can still tip if you would like.
4.
Apologize and say that I can't help you sir unless you pay the full validated price of the product.
5.
I am sorry we have to charge, but I can make it a really good burito.
6.
I'm sorry sir, but that is against our policy.
7.
I would tell him that I appreciate the tip, but it's company policy that I have to charge him for extras.
8.
He have to pay for extra meat no matter what.
9.
Tell him politely that I cannot do that, it is against our policy.
10.
No sir, I can not do that against our policy.
11.
I'm sorry, but that is against our policy. If you want extra meat, you will be charged.
12.
I would let him know that where his generosity is thoughtful lets use that extra tip money to purchase extra meat since it is our company policy to not give free food and yet we want to make sure every customer is happy.
13.
I am sorry sir that is against policy.
14.
I will kindly apologized and smile but I still have too charge extract but I can make a great burrito.
15.
Thank you but thats against store policy.
16.
I would tell him kindly that there are no exceptions and that he must pay for the extra meat, as policy goes.
17.
I would explain to them that it is against our policy.
18.
Tell him im sorry it is extra for double meat and tell them I can not give them double meat unless they are willing to pay the extra charge.
19.
I would tell the customer that he or she can not get the food for free and that he or she cant bribe me.
20.
I apologize, but that is against our policy.
21.
I am sorry that is not our policy.If your not willing to pay for extra meat I cannot give it to you.
22.
I will explain that he has to be charged for any extra that he wants on his order. I can not give any free food.
23.
Apologize and say you have to pay for extra meat.
24.
I will not accept the tip and let the customer know that he/she has to be charged for the extra meat.
25.
Sorry I still have to charge you for the extra meat no matter what.
26.
Tell them no matter what, extra meat will always be charged.
27.
I will have to explain that I cannot except that, I am not allowed to do that, but he can put my tip towards his extra meat.
28.
Decline the offer of the tip and kindly explain to the customer of our policy of being charged for double meat, no exception.
29.
Explain that the meat costs extra, paying for the food is most important and that he could use the tip to pay for the extra meat.
30.
I decline the offer and tell the customer I have to do the right thing. Integrity.
31.
No sir I cannot do that as it is against our policy.
32.
I will not accept. Instead of tipping me, he can pay for the extra portion.
33.
I politely decline, and politely inform him that double meat costs extra.
34.
I deny him the extra meat, tips are not accepted for extra meat.
35.
Politely refuse and point out that it is against company policy.
36.
Politely Refuse and tell him that it is against company policy. If he wants extra meat, he hast to pay for extra meat.
37.
Sorry but I cannot accept that. I can give you extra meat for the extra charge.
38.
I would say I am sorry sir or mam but I am allowed to give out extra meat but only for the charged price.
39.
Politely tell them that it is against our policy and tell them if they would like extra meat they would have to pay for it.
40.
I will tell him that we can not add extra meat and that we do not accept tips.
41.
I would reject his offer and just give him what he paid for.
42.
I follow the company policy and politetly explain that I do have to charge for extra meat, and maybe he would like to put that tip towards his extra meat charge.
43.
Say that that is very kind of him but I have to follow the menu prices and that if he/she wants extra I would have to charge him/her and then apologize for the inconvenience.
44.
I do not give him the extra meat no matter what the tip. If he keeps asking me, I will contact a supervisor immediately.
45.
I say they really need to pay for the extra meat, tip or not.
46.
In this situation, I would have to apologize to the customer and explain to them that it goes against company policies, and that I am unable to fulfill this request.
47.
Apologize and tell him in a polite way that I cant do it.
48.
I would politely tell them that I would have to charge them.
49.
I would give him the extra meat and tell him that he is still going to be charged.
50.
I would calmly say that it is against out policy to give extra meat without being charged and that I am unable to do it.
51.
Politely tell them that it is against store policy for extra meat.
52.
Say this is against our policy and saw its extra money and ask if they want to still pay fore xtra.
53.
Give him extra meat, but tell him tipping well would cost about the same as the charge for extra meat.
54.
I cannot provide the food unless he pays.
55.
Say that it is extra and that you do not accept tips.
56.
I would tell them no that they have to pay the required amount and if they would like to continue.
57.
I will say that he would only get extra meat if he paid for it.
58.
Thank him for the suggestion but let him know that you cannot offer extra meat for a tip.
59.
I would not give them extra meat because it is not in our policy.
60.
I would tell him that extra meat is not free and reiterate the price of it for him. Then ask if he would still like to pay.
61.
I would explain that our policy does not allow extra meat at no charge and respectfully ask him how he would like to continue.
62.
Say im sorry but I do not except tips. If you want extra meat, it will cost.
63.
Tell him/her it is not policy for customers not to pay for extra meat. After expressing that I would change the price and ask if him/her wants to continue.
64.
I decline the tip. It is part of Chipotle policy.
65.
Tell him that it is against policy to give extra meat and that I would have to charge him for the extra meat and give him the price that it would be in order to get the extra amount.
66.
I would say I appreciate the offer, but you still must pay for the extra meat and you can still tip if you would like.
67.
Ask my manager the best thing to do.
68.
I would deny his request and ask him if he would like to pay for the extra meat.
69.
Sorry sir/mam but I can not do that only if you are going to pay for the extra charge.
70.
You tell the customer that there is a charge for extra meat and that you are unable to give it to them without charging.
71.
Say sorry but you have to pay extra for more meat.
72.
Suggest that he pay for the extra meat with the money he would have been tipping me.
73.
Although that is very polite if you, extra meat is an extra charge.
74.
I would simply tell them that it is against our policy to double meat for free and them let them know the price and ask them if they would like to continue.
75.
I would stick to protocol and inform the customer that I am going to turn fdown his offer and charge him for the extra meat. ex: I am sorry sir but no, im going to have to charge you for the extra meat.
76.
Say that you are sorry but extra meat has to be charged.
77.
Still tell the customer thank you but if you want extra you have to pay the fee.
78.
Politely tell them that it is against restaurant policy and restate the price and ask again if they would still like the item.
79.
Politely explain that it is against our policy to give extra meat without charge.
80.
What are you passionate about?
81.
I would tell the employee that it is against our policy and tell him how much extra meat costs. Then, I would continue the order after getting the answer if he wants to pay more for more meat or not.
82.
Tell the customer that its not the policy to double the meat without charging and remind them of the cost then ask if they wish to continue.
83.
Sorry I can not do that, but you can use your tip money to pay for the extra meat which is only this amount of dollars.
84.
I will tell him I would still have to charge you extra.
85.
Decline his offer and explain to him about are policy nicely.
86.
Decline his offer and explain to him about are policy nicely.
87.
You simply let the customer know that if they would like extra meat there will be an added charge for double meat.
88.
I would simply tell them that it is against our policy rules to double the meat for free. I would then reiterate the price it would cost and ask if they would like to continue.
89.
I would tell him in a polite way that he needs to pay for it, or before serving it advise him that it is extra.
90.
We charge what you pay for.
91.
No, that would be taking money away from the company.
92.
I would give just a little more meat, but would not do it for the tip, rather for the satisfaction of the customer.
93.
I would give him the extra meat and use the tip money to pay for it.
94.
Sorry mama I cant do that.
95.
I am sorry the meat does cost extra, do you wish to proceed with your order.
96.
Notify him of the policy and ask him if he still wants the extra meat.
97.
Politely tell that customer that I cant do that.
98.
Id say sir you wont be charged.
99.
Tell him that I am sorry and unable to do that.
100.
I tell them that they still have to pay for it and thats not following the rules.
101.
What are you passionate about?
102.
Tell her its restuarant policy to charge for extra meat.
103.
Its against our policy to give out double meat without pay, sorry.
104.
I will tell the customer politely that is against policy, tell the customer this price to add extra meat and ask if they would like to continue with receiving double meat.
105.
I would tell he/she it is against our policy to give extra meat for free and I would tell them that it is going to cost extra.
106.
I would say sir or mam sorry I cant do that.
107.
I would simply tell them that its against our policy to double the meat for free. I will change the price and tell them how much it would cost and if it would want to continue.
108.
Sorry sir, it is against policy for me to double the meat without charging extra.
109.
Talk to the manager about it.
110.
I would tell them that it is against our policy and tell them how much it would cost if they wanted extra. Then they can decide if they want it or not.
111.
I would still kindly tell him that he has to pay for the meat.
112.
Tell them politely that they have to pay for the meat and the tip is not needed or use the tip to pay for the meat if its enough.
113.
Tell them poliely that they have to pay for the extra meat or if they gave enough tip use the tip money for the extra meat.
114.
I would say that is not our policy inform him on the prices and ask if he would like to continue with thst order.
115.
Say im sorry with a smile on my face and say that is against policy.
116.
I say sorry, I cannot take the tip the customer would have to pay for the extra meat.
117.
I would apologize but tell him the tip could be used as the additional charge.
118.
I would tell them that I can not accept tips and that if he wants extra meat I wi.
119.
I would say that I appreciate the offer but he will need to pay for extra meat.
120.
I would tell them that it is against the store policy and that it would be additional cost for extra meat if they would like to continue.
121.
I would tell them it is against the store policy and that there is an additional cost for extra meat, if they would like to continue.
122.
Sorry mam/Sir/miss I cannot do that it is against regulations.
123.
I would apology and tell the customer it is against companys policy and that I will have too charge extra if they want extra meet.
124.
Say sorry I cannot do that for you.
125.
I would let them know about the price of extra meat and ask him if he still wants me to continue.
126.
Tell him I have to follow by policy and charge him for the extra meat.
127.
No, I cannot provide extra meet free, because it s against our policy.
128.
I will tell him no thank you and I would have talk to my manager.
129.
I would say no, and that he still has to be charged for.
130.
I would tell the customer about the chipotle policy and that i.
131.
Say no in a polite manner and explain to him that it is not free and does cost a little more for extra meat.
132.
You would apologize but you would still have to charge him.
133.
I would say that it still costs extra and I do not accept bribes.
134.
Tell them it is against company policy.
135.
I will kindly say they he should just pay because I cannot just give you extra meant for free.
136.
I would tell them the price that would be charged if the customer were to order double meat and then ask if they would like to continue with being charged for double meat or sticking to one meat.
137.
I would inform him that it is against the policy and if he would like extra meat he will have to pay for it.
138.
I will definitely charge him and inform him that it is not allowed.
139.
I will tell them that it is against company policy, and that it is not allowed.
140.
No that it is against our policy.
141.
I go and talk to the manager to see what is best.
142.
I am sorry, I cannot accept tips.
143.
I would apologize first, and let them know its against our policy. Then ask if they would still like extra meat for a higher cost.
144.
Its is against customer policy.
145.
I will say sorry, but I can not do that.
146.
I would simply tell them that it is against our policy to double the meat for free. Then I would ring up the right price ad ask the customer is he would like to continue with his order.
147.
Sorry sir, but it is policy to pay for any extras.
148.
I would tell the customer that he would have to pay for the extra meat.
149.
Do not give him/her the extra meat unless they pay the desired price for extra meat.
150.
I am sorry, but it is the companies policy that we charge for extra meat.
151.
I would tell him to use the tip money to pay for the extra meat.
152.
Sorry but you have to pay for extra meat.
153.
Tell them that I am unable to do that since it would be against store policy.
154.
I politely tell them it is against company policy to give free extras.
155.
Sorry but you have to pay for extra meat.
156.
Tell them that it is unethicle to do that, and tell them the price of the extra meat.
157.
Listen to the rules and charge him.
158.
Disagree, he must pay the charge.
159.
Consult the manager first.
160.
I would politely explain to him that this is not store policy, but I would be happy to give him extra meat for the cost that it is.
161.
Tell the customer sorry I cant do it that way I have to charge.
162.
I refuse the offer and tell him that if he wants double meat it will be charge.
163.
Teell the customer that I cant give him extra meat unless he pays for etra meat. Company policy.
164.
First I would tell him that it is against store policy to give them extra meat and than tell him how much extra it would cost for the extra meat.
165.
I would apologize, tell them I can not do that, and let them know that if they do want extra meat they must pay for it.
166.
I would tell the customer to use my tip money to pay the charge he would be more helpful that way and smile.
167.
Say sorry, you will be charged extra for extra meat, it is against the policy.
168.
I will have to refuse the tip and ask the customer to pay for the extra meat as if he can afford to tip well, then he can afford to pay for extra meat.
169.
I will inform the customer that it is an extra charge for the extra meat.
170.
Inform the customer that it is against chipotle policy and ask if he wants to continue with extra meat.
171.
Say that I am not allowed to do so.
172.
You still have to pay for the extra meat but you can still tip if you like.
173.
Okay sir im sorry if you want extra meat it will cost you.
174.
I would say no because its against company policy.
175.
I would apologize to the customer for the inconvenience, while declining their offer for a tip. Then go on to explain that we are required to charge for extra meat, and mention that it is a small fee and might equate the tip. If they are still dissatisfied I would get a manager and see what we could do to make the customer happy.
176.
I am sorry its against our policy if you would like extra meat you will have to pay.
177.
Politely tell him that my job is more important to me.
178.
I wouldn’t accept the tip and I would make him pay for the extra meat.
179.
I do not comply because it is against the restaurant policies.
180.
Sorry it costs extra but keep ypur tip.
181.
I would tell them that it is against our policy to double the meat for free and I would tell them the new price and ask if they would like to continue.
182.
Apologize and tell him that he will have to pay.
183.
I would politely tell the customer its against chipotle policy to recieve extra meat without paying.
184.
Tell him that it is against our policy to double the meat for free and I give him the new cost and ask them if they would like to continue.
185.
Inform the customer that I appreciate the offer but policy is that extra meat must be charged to the customer.
186.
I would apologize to the customer and politely say that it is against store policy. I would also ask if they would like to continue with the correct charge.
187.
Sorry, I highly appreciate it but I cannot violate the chipotle policy.
188.
I would tell him sorry but we charge for extra meat and we cannot do that.
189.
You nicely refuse the tip and tell him to put the tip towards the cost of the meat.
190.
Explain that that is against company policy and would ave to charge him for he extra meat.
191.
I would describe myself as outgoing and feel comfortable interacting with customers in a busy environment.
192.
I would say that any extra meat has to get charged and I cannot accept a tip from you.
193.
I would gladly say sir I do so much appericate the offer what I cannot give extra meet without pay since it against our store policy.
194.
Charge the customer and not accept the tip.
195.
I will disagree because I might lose my job.
196.
Sorry thats against policy but ill reiterate the price and ask them if they would like to continue with the extra order.
197.
I would politely apologize and explain that extra meat, will mean that he has to pay extra.
198.
Sorry Stir I cannot break the rules I must charge you for the extra meat.
199.
Politely let them know its against the rules to give extra without charge.
200.
Tell them that you cannot change the rules and he will have to pay for extra meat if he wants it.
201.
Talk to the guest. You say you will be happy to get the extra meat for him / her, there is a charge but I cannot accept a tip.
202.
I would give the costumer the amount of meat he paid for and no accept the tip.
203.
I would say sir . You still have to pay for the extra meat.
204.
Telll him im sorry and I cant do that and he will have to pay for the extra meat.
205.
I would tell him that is against our police but tell him it would be an extra _____ if he wants to add it.
206.
Tell them unfortunately I cannot do so.
207.
Apologize and tell him he has to pay for the meat.
208.
I will explain to the customer that I cant give them anything for free but the charge isnt that much if he wants extra meat.
209.
Well extra meat in Chiptole is around 2.36-3.07 deepening on what type of meat you get. So what ill say to him is that you may tip in the tip jar and pay the amount you need to for the extra meat because its against the policy to give it for free. So then ill put in the amount that the extra meat cost and ask if hell like to continue is order.
210.
I would have to tell the customer that I would get in trouble and I have to follow the guidelines.
211.
I would say sorry sir but I think its best if you pay the extra amount.
212.
Decline the tip and politely say "Sorry sir/mam extra meat must be charged with all orders".
213.
I say im sorry . I wish I could but there are company policy I have to go by.
214.
I wont give him extra meat.
215.
Politely decline and tell him with the tip he could just pay for the extra meat.
216.
Deny him, and explain tat it is against the policies to not charge for double meat, and if he keeps insisting, explain to him that he will be charged for double meat.
217.
It is against out policy to double meat without pay.
218.
I am sorry but thats against our policy thank you for the offer though.
219.
Tell him I am required to charge for it.
220.
You tell him he must pay the extra fee for the extra meat.
221.
I would explain that it would be against our policy.
222.
I pass on the opportunity to obtain the tip, and ask the customer as politely as possible to either purchase the extra meat by using the tip instead of giving it to me, or to just purchase their current order.
223.
Kindly let them know that we cannot do that, and that he can pay for the extra meat and forget about the tip.
224.
Kindly let them know that we cannot do that, and that he can pay for the extra meat and forget about the tip.
225.
I tell that we are sorry bu that not our policy and that we must charge them.
226.
I will tell the costomer that doing that does not fit our policy and reiterate the price and ask if he wants to continue.
227.
Kindly deny, telling him that they have an option to pay for extra meat.
228.
Let them decide if they would like to use the tip to pay for the meat or just wont give it to them.
229.
Explain that it is against policy to give double meat without charge.
230.
Tell him it is against our policy and that he will have to pay extra.
231.
I will add a little but wont accept the tip.
232.
Explain to them that extra will have to be charged but thank them for the offer.
233.
Sorry that is against our policy.
234.
Extra meat take it out of my pay.
235.
Politely tall the customer it is against or policy to give extra meat for free and repeat his actual price.
236.
Give him the cost and let them im sorry and I cant do it.
237.
Dont give him extra meat.
238.
I would politely tell the customer that if he wishes to get extra meat, he will have to pay the amount it would take to do so.
239.
I apologize and tell them I can not do that.
240.
Apologetically tell him that the only way to get extra is to pay for extra.
241.
Simply tell them its against policy and tell the them the price for the extra charge and if they would like to continue the order.
242.
You tell them they can not have extra meat it is against the policy.
243.
I tell him that doubling meat without paying is against our policy and ask him if he would like to pay for the extra meat or just keep the original amount.
244.
You tell him that you work for the company not for the tips and either charge him for the extra meat or make it seem like your giving him more meat but are actually giving them the same amount.
245.
I would politely decline the offer and let him know that he must be charged for extra meat.
246.
I would be grateful, but tell him that rules are rules, but tips are always appreciated.
247.
It is in the Chipotle policy to not give extra meat without charge. I would tell them the extra charge fee and ask if they still want it with the charge.
248.
I would give him the extra meat and have him give me the tip so I could just that to pay for the extra meat.
249.
Well I would have to let the customer know that it is against company policy to accept moneys from customers other then what they are being charge for and he wants extra meat that he would have to pay for it.
250.
I decline with humor and a smile. I try to treat the request as a humor in an attempt not to alienate the customer.
251.
Explain to the customer it is against our policy to give extra meat for free. And tell him/her the extra charges it would cost.
252.
I would him or her that it is agianst our policy and I cannot give anything for free.
253.
Tell him that it is against company policy to give extra meat without charging them and then remind them of the cost of extra meat.
254.
Apologize and inform them that I have to charge them because the restaurant pays for the ingredients not me.
255.
Apologize and say I cant do that but ask politely if they still want the extra meat for a charge this time.
256.
Charge him with the tip I am offered.
257.
I say that he can use the money he would tip me with to pay for the extra meat.
258.
Explain to him the quality of meat being offered in explaination of why there is a charge and say the tip isnt necessary but if he would like to he could leave some.
259.
I will tell them that I cannot accept a bribery. I cannot, nor should I, go against the policy bestowed on the restaurant for a reason.
260.
I would apologize and rationally explain that I cannot accept their tip, and that the extra meat will be an additional charge.
261.
Say it a policy that you have to pay for extra meat.
262.
Not give him extra meat and suggest the "tip" be put toward the charge.
263.
I tell them I will have to charge them for extra meat because of store policy and tell them thanks for offering to leave me a tip but I must follow my job orders.
264.
I will politely inform the customer that they will have to pay the fee.
265.
Recommend that he pays for the extra meat because it is policy.
266.
In a polite manner, I would reiterate the rules of charging for extra meat andseewhat the customer decision may be.
267.
I would say I'm sorry sir I can't accept your tip if you want extra meet you would have to pay for it, sorry.
268.
Refuse, and offer for them to pay extra for the meat instead.
269.
I would honestly have to refuse because it's not fair for anyone else who comes in and has to pay full price so I would not accept the offer.
270.
I'm sorry you must pay for the extra meat.
271.
I follow company rules, and charge him for the extra meat.
272.
I will inform the customer that that's against Chipotle policies and that I wouldn't be able to do that. I would ask the customer of he would like to continue the order.
273.
I would tell him that I'm sorry but we cannot give you extra meat without charging you.
274.
Tell him that I'm sorry Siri I cannot give you extra meat and not charge you but I can.
275.
No, I cannot do that. If you want extra meat I have to ring it up and you have to pay for it.
276.
I explain to the customer I cannot do that.
277.
Tell the customer I have to go with company policies and let him no I cannot be braved to do wrong on the job.
278.
I would politely state that it is our policy to not give double meat for free and would kindly repeat the price for extra meat.
279.
Say that I'm sorry but we charge for extra.