We recently announced an improvement to a recipe on our menu, what was it?

"I am not sure what your most current improvement is, however I remember a while ago when you announced that your menu was free of trans fats. That was a big deal! What is the most current improvement to a recipe on the menu?"

This question is specific. The interviewer wants to know that you are very familiar with the menu and have been to Chick-fil-A recently. If you know the improvement let the interviewer know. If you cannot remember the newest improvement but know a past one, you can share that.

"I noticed that you stopped mixing all of the ingredients in the salad and have instead compartmentalized the ingredients. This is a great improvement because it gives the customer the chance to customize their salad. It also tastes more fresh."

Why are we removing unnatural ingredients from our food products?

"Chick-fil-A's mission has always been about serving others the best that you can. I believe this includes your food. Chick-fil-A wants their products to be natural and fresh."

Removing unnatural ingredients costs the company money. So why is Chick-fil-A choosing to do this? You can refer to the company website and also think about Chick-fil-A's culture.

"I remember reading that Chick-fil-A has not changed their Chicken Sandwich recipe for the past 50 years. This is a testament to your commitment in only serving the best, and I think that includes serving products with out additives and hormones."

Who do you believe are our biggest competitors at Chick-fil-A?

"I would say that KFC is you biggest competitor because they also focus on chicken. But KFC has so many menu items that it doesn't really feel like their speciality. I like that Chick-fil-A has a smaller menu and that they focus on making what they do have great."

Any fast food restaurant that offers chicken sandwiches is a competitor. Think of a competitor and mention the similarities between the two. After saying how they are similar, explain what Chick-fil-A does that is different or better than their competitor.

"McDonalds is definitely a big competitor. They have been around for over fifty years as well and offer chicken sandwiches on the menu. However, I would say that Chick-fil-A not only has a better chicken sandwich, but that you have the best customer service."

What has changed with our chicken sandwich over the last fifty years?

"If I am not mistaken, one of the founders perfected it 50 years ago and the recipe has remained the same for the past 50 years. It is always served with two pickles on a buttered bun."

The key to answering this question is visiting the company site and looking for information on Chick-fil-A's history. You can also think back to all of the times you have been a customer at Chick-fil-A, have you noticed any changes?

"I believe the recipe of the original chicken sandwich has stayed the same. However, now you offer a spicy chicken sandwich and a grilled one."

Do you follow Chick-fil-A on Twitter? What was our last tweet?

"I believe your last tweet was about your catering. I know that companies can order big platters of nuggets and salads for their office."

Chick-fil-A makes an effort to advertise on multiple platforms, including Twitter. Before coming to your interview, check out their Twitter, Facebook and Instagram so that you can speak to multiple advertising campaigns. You don't even need to join these platforms to see Chick-fil-A's posts. If you know the last tweet, describe it your interviewer. If you follow them on Twitter but can't remember the latest tweet, speak to an earlier one that you do remember.

"I can't remember your latest tweet, but I do follow you on Twitter. I remember in one tweet you asked your followers which sauce was their favorite. I actually voted for ranch."

How often do you miss work?

"I know how important it is not miss work, especially in a team environment. With my current job I have missed two days this past year. Both were for illness and I let my manager know the night before when I was feeling ill."

It's difficult to have perfect attendance at work because life happens. What's important is that you share with the interviewer why you missed work, and the steps you took to let your manager know. If you know the number of days, you can share that with your interviewer.

"I never try to miss work but this past year I had to miss a shift because my neighborhood flooded. It was not safe for me to drive to work. I let my manager know and he agreed that my safety was the number one priority. Other than that, I always show up at work on time and ready to work."

Have you ever called off work at your last position?

"I called off work once because my little girl was sick. I let my manager know the situation as soon as I found out. My manager was understanding and knew that I needed to be with my daughter."

Chick-fil-A wants to hire responsible employees who are honest with management. Showing up to work is important, but your interviewer will understand that life happens. Maybe you called off work because you were sick or your car broke down, whatever the reason, explain it to your interviewer. If you have never called off work before, share that with your interviewer but also offer an explanation for what you would do if you did call off from work.

"I once had to call off work because I got a flat tire on the way to work. I called my manager as soon as it happened. I also offered to come in when I could but my manager told me to take the day off."

Why do you need this job?

"I need this job because I want to pay for my courses as I take them at my college. I am studying business, so maybe I could grow into a position with the company eventually that uses my degree. I know that Chick-fil-A is flexible and supportive of their employees, it sounds like a great match to me!"

This question will give the interviewer a better idea about your motivation for applying and if you plan to stay long term. Be honest with your interviewer, if you only need the job for extra money while you are in school, it's okay to explain that. If you want to grow with the company, make sure to let the interviewer know .

"I need this job because I am ready to work for a company that offers growth opportunities for their employees. I know I will start out as a team member on the floor, but I hope to work my way into a supervisor position. I can really see myself working here long-term."

What do you think we could be doing better at Chick-fil-A?

"I love using your Chick-fil-A One app to get points with every purchase. I think you could improve the app by making it so that you could order your food in advance. Sometimes I am in a rush and it would be great to come in and get my food and have it already been paid for."

The interviewer is looking for honest feedback. Make sure that you answer these questions professionally. You could mention a menu item that you think is missing, a new app for the store, or different operating hours.

"Chick-fil-A has lots of great community events but I think it would be great if you added theme nights. I love Harry Potter and it would be so much fun to dress up and hangout with other people who love the books."

Do you have cash handling experience?

"I currently work as a cashier at a grocery store. When I am handling cash, I always repeat back to the customer what they gave me and their change. That way the customer knows that they are getting the correct amount back."

Chick-fil-As can get really busy and you will have to deal with lots of cash transactions. It's important that even during a rush, you take the time to make sure that the transaction is accurate. Share with the interviewer your experience and what you do to ensure accuracy for every transaction. If you have not handled cash before, discuss some of you skills that would help with this, such as attention to detail and that you are trustworthy.

"I have not handled cash before but I am very trustworthy. My reference will attest to this. I also know the importance of carefully counting the bills you receive and double checking. I am a quick learner and I am sure I will do great with it."

Have you ever been yelled at by a customer before?

"At my previous position a customer yelled at me because she was missing a sandwich from her bag. After rechecking the POS, I realized that I had not double checked that bag, she was right. I apologized for my error and told her I would quickly get her the sandwich. I also gave her a coupon for a free sandwich."

Being yelled at by a customer is something no one ever wants to experience, but it happens. If you haven't had a job before, think of a time that someone yelled at you and you successfully calmed them down. This is a chance to show the interviewer that you can handle difficult situations and that you are dedicated to delivering excellent customer service.

"I remember a customer once yelled at me because he thought it was taking too long to make his order. I explained to him that everything is made to order and that because his order was so big, it was going to take a little while. I also checked in with the kitchen staff to get an estimate for him. He calmed down once he knew that he would get his food soon."

If a customer asks you, how can you work for a company that has these religious beliefs, what would you say to them?

"I would say that, Chick-fil-A as a company has religious beliefs, one of those being the mission to serve others. I choose to work at Chick-fil-A because it aligns with my own values and I love what I do here."

Chick-fil-A's owners are Christians and their faith is part of their mission statement for the company. Chick-fil-A is also closed on Sunday so that employees can worship if they choose to. It is possible that you may be asked this question, which is about a topic that is often not spoken about in the workplace. You will need to think of response that is respectful of the owners' beliefs.

"I would tell the customer that Chick-fil-A is a company that cares about their customers and that the owners treat their employees well. The religious beliefs at Chick-fil-A encourage employees to serve others and that is important for creating a great experience for customers."

How is our business model different than most franchise owned businesses?

"Chick-fil-A only selects franchisees once they know about their background not only in work but also their personal values and family life. I value that Chick-fil-A places such an importance on hiring well-rounded people with a desire to serve. I also like that the Chick-fil-A is always closed on Sunday because they believe strongly in employees being with their families and having time to worship if they choose to do so."

Understanding Chick-fil-A's unique business model is important and it will take some research on your part. Does the company focus on building long term relationships? What background does the management have? Chick-fil-A is a franchise, how does one become a franchisee?

"For example: "Their are several things that make the Chick-fil-A business model unique but one that really stood out to me was how your restaurants are ran. As you know, the owner is called 'The Operator' and after paying a certain amount to start their restaurant, Chick-fil-A pays for a lot of star-up costs like the land and the construction costs. This is a huge opportunity for the right individual to become a franchisee, which can be a dream come true. The Operator is also given the freedom to set their own rules in the store and really take ownership of their business."

Tell me something you read about Chik-fil-A in the news recently?

"I recently read that Chick-fil-A will be opening up a restaurant at a university football stadium . That is so cool and definitely something I wish I had at my school."

The interviewer wants to know that you have done your research and that you are keeping up with the newest developments for the company. A quick Google search with the News filter on will give you current articles and posts about Chick-fil-A. The interviewer will be impressed that you know so much about the brand.

"I heard that Chick-fil-A will be offering meal kits at select stores. I have always wanted to recreate the recipes at home. I love to cook, so if this store offers them I will definitely be buying one. "

How do you believe we can continue to compete against other new coming fast food restaurants, like Chipotle?

"I think you community engagement really sets you apart from your competitors. My niece once went to an event for dads and their daughters. My brother was saying it was really special to have a special night with his little girl. Nights like that are so unique and so special."

Chipotle is a popular restaurant that also prides itself on offering fresh ingredients. Think of some of the features that make Chick-fil-A successful. Maybe it's the little touches like fresh flowers on the table and free cookies for kids. Or maybe you think their menu items are better than their competitors. Mention these unique features in addition to any suggestions you may have.

"For example: "I think you will continue to rise above your competitors by never comprising on your commitment to fresh ingredients. It may be more expensive to make your food in 100% peanut oil or have chicken with no added hormones, but it is what makes your product so good. You also have amazing customer service, and it is consistent."

Do you enjoy our chicken?

"I really enjoy your chicken, especially your Spicy Chicken Sandwich. It is always fresh when I get it and just the perfect amount of spicy. I love how you toast and butter the bun, those little touches make it so good."

Chick-fil-A wants to hire people who are passionate about their product. Chick-fil-A is most well known for their chicken. If you haven't already been to a Chick-fil-A, make sure you go before your interview and try a few things on the menu. If you don't eat chicken, you can mention that people you know love their chicken and that you know it is what they are famous for.

"I am a big fan of your grilled chicken sandwich. I eat a gluten-free diet so I am so glad you offer gluten-free buns. The grilled chicken is so juicy and it is a nice healthy alternative."

What do you think of our advertising campaign?

"I love your billboards. I think it is really clever that the cows are telling you to eat more chicken. I like that the cows are statues painting on the board. I think it is an effective campaign because it is unique, no other billboard looks like that!"

Chick-fil-A has many ways that they advertise, from billboards to TV ads, to instagram. Get familiar with some of these ad campaigns before your interview. If you know their current advertising campaign, share it. Maybe you follow them on instagram or drove by their newest billboard. If you have ideas for a way they could advertise you can mention this tactfully, you don't want to criticize their current ads but instead share an idea you had.

"For example: " One advertising campaign that I think works is your instagram. I follow Chick-fil-A on instagram and I like that all of your pictures are simple but beautiful. They capture the food but also those who enjoy it. It would be cool to see Chick-fil-A do some boomerangs with your food, maybe a waffle fry being dipped."

Sometimes we hand out free breakfast sandwiches to our customers, why do you think we do this?

"I think you hand out free breakfast sandwiches to your customers because you value them and you want to gain loyal customers. When I walk into my local Chick-fil-A store I feel like I am in a welcoming community as oppose to just a fast food restaurant."

Handing out free breakfast sandwiches is something unique that Chick-fil-A offers. In addition to researching current and previous promotions, try to connect Chick-fil-A's culture to this promotion. What benefit could they gain from doing this? How does it make customers feel?

"For example: "I actually got a free breakfast sandwich once by downloading the Chick-fil-A app. So I think you did this to not only get customers using your app but to also make them feel appreciated. I know I felt happy eating my free breakfast sandwich."

How would you handle an upset customer?

"I would first keep a smile on my face and not let their anger distract me from offering great customer service. Then I would listen to their problem and repeat it back to them so that they knew I was listening. Finally, I would go above and beyond to make sure that they leave happy."

You will always run into unhappy customers in the fast food industry. Maybe a customer was upset that you got their order wrong, or is mad that a promotion has ended. If this will be your first job, try to think about a situation where you were dealing with another person who was upset with you and what you did to resolve the conflict.

"For example: "I am a cashier at my current job and I have had to handle upset customers before. I always make sure that I understand where they are coming from. If it was an error made on my part, I take full responsibility and offer to correct. If correcting it is not enough, I would give them a coupon and tell them that I looked forward to seeing them again."

Can you handle working in a fast pace environment?

"I know that Chick-fil-A can get busy and I am okay with that! At my current job I work at a very busy store in the mall. I like working in a fast pace environment because I enjoy staying busy, working on a team and meeting lots of people. I think I would do well here."

Chick-fil-A can get super busy, especially during lunch and dinnertime. Your interviewer wants to know that you can thrive in a fast pace environment. Chick-fil-A places a big emphasis on customer service. The interviewer wants to know that you can help customers during a big rush with a smile on your face. If you have experience working in a fast paced environment, share it with your interviewer.

"For example: "Although this will be my first job, I do know that I could handle working in a fast pace environment. I am a people's person and I am comfortable asking for help when I need it. I would also like it because I like to always be moving and busy. At the end of the day I want a job where I feel accomplished and challenged. "

What is your favorite item off our menu?

"I love coming to Chick-fil-A for lunch with my friends. My favorite menu item is definitely your nuggets. I usually get ranch to dip them in. I love how fresh they taste, I always get a craving for them!"

You have likely been to Chick-fil-A before. You may be a loyal customer who likes the product so much that you want to be part of a team. If you are a regular, be sure to let your interviewer know. If you have not been to Chick-fil-A, make sure you go before the interview. The interviewer wants to see your passion for the product. Think of a menu item that you really enjoy and be prepared to explain why. If you don't eat meat, mention the waffle fries or dessert options. Try to find something that you like.

"I am actually a vegetarian but that doesn't mean that I don't have a favorite item. I really like your waffle fries and shakes. My favorite shake is your Cookies and Cream. I like how you take the time put whip cream and a cherry on top."

What makes Chick-fil-A better than most fast food restaurants?

"One thing that makes Chick-fil-A standout is the ingredients. Unlike some of your competitors, you only serve chicken with no added hormones and put freshly squeezed lemons into your lemonade. Customers can taste the difference, I know I can."

The fast food industry is huge with lots of competitors who make similar menu items like chicken sandwiches. What makes Chick-fil-A standout? Is it the quality in ingredients, the service, or the atmosphere of the restaurant? Try to pin point several qualities you can think of and discuss them with your interviewer. This is a chance to show your interviewer that you believe in the company and that you want to be a part of it.

"For example: "I think a big difference between Chick-fil-A and your competitors is your service. Chick-fil-A management makes sure that customers feel welcomed and engaged with your employees. I like how each employee says 'my pleasure' instead of 'your welcome.' That's a little difference that makes a big impact in the customer experience."

What makes you a good fit for our culture at Chick-fil-A?

"When I read in your mission statement that you believe in having a positive influence on everyone who comes into the restaurant, that really resonated with me. I strongly believe that I was put on this earth to help others and make a positive impact. If hired, I plan on doing just that with every customer I serve."

It's important that you know all about Chick-fil-A's culture. Do they have a mission statement? What values do employees adhere to? Consider these values and how they fit into what you believe. Chick-fil-A places a big emphasis on serving others. If you do too and you love to volunteer, make sure to mention that to your interviewer. Chick-fil-A has a strong culture and they are looking for individuals who will fit nicely into it.

"One of my friends works at Chick-fil-A and she mentioned that it really felt like a family. I want to work for a company that treats their employees well and is a positive work environment. I am also impressed by the company's dedication to give back to each community that they serve. I volunteer at my local food bank and I believe it is important that everyone helps those in need."

Why do you want to work at Chick-fil-A?

"I have always loved coming to Chick-fil-A with my family. Every employee I have interacted with has gone out of their way to make sure I had a good experience. I like that Chick-fil-A puts such an emphasis on connecting with others and giving back to the communities they serve. That desire to serve others aligns with my own values."

The interviewer wants to know that you have not only done your research but that you have considered how your own values and goals align with the company's. Chick-fil-A places a big emphasis on making an impact in their customers lives outside of the restaurant. They also pride themselves on having a low turnover rate. If you love engaging with others and plan on staying long term, make sure to let the interviewer know.

"For example: "I am looking for a company where I can grow long term. I like that each Chick-fil-A is ran by an Operator who is a committed into seeing their employees succeed. I also appreciate that Chick-fil-A is closed Sundays so that employees can spend time with their families, that is important to me."

Chick-fil-A Interview Questions

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1. We recently announced an improvement to a recipe on our menu, what was it?
2. Why are we removing unnatural ingredients from our food products?
3. Who do you believe are our biggest competitors at Chick-fil-A?
4. What has changed with our chicken sandwich over the last fifty years?
5. Do you follow Chick-fil-A on Twitter? What was our last tweet?
6. How often do you miss work?
7. Have you ever called off work at your last position?
8. Why do you need this job?
9. What do you think we could be doing better at Chick-fil-A?
10. Do you have cash handling experience?
11. Have you ever been yelled at by a customer before?
12. If a customer asks you, how can you work for a company that has these religious beliefs, what would you say to them?
13. How is our business model different than most franchise owned businesses?
14. Tell me something you read about Chik-fil-A in the news recently?
15. How do you believe we can continue to compete against other new coming fast food restaurants, like Chipotle?
16. Do you enjoy our chicken?
17. What do you think of our advertising campaign?
18. Sometimes we hand out free breakfast sandwiches to our customers, why do you think we do this?
19. How would you handle an upset customer?
20. Can you handle working in a fast pace environment?
21. What is your favorite item off our menu?
22. What makes Chick-fil-A better than most fast food restaurants?
23. What makes you a good fit for our culture at Chick-fil-A?
24. Why do you want to work at Chick-fil-A?

Chick-fil-A Interview Questions

1. We recently announced an improvement to a recipe on our menu, what was it?

2. Why are we removing unnatural ingredients from our food products?

3. Who do you believe are our biggest competitors at Chick-fil-A?

4. What has changed with our chicken sandwich over the last fifty years?

5. Do you follow Chick-fil-A on Twitter? What was our last tweet?

6. How often do you miss work?

7. Have you ever called off work at your last position?

8. Why do you need this job?

9. What do you think we could be doing better at Chick-fil-A?

10. Do you have cash handling experience?

11. Have you ever been yelled at by a customer before?

12. If a customer asks you, how can you work for a company that has these religious beliefs, what would you say to them?

13. How is our business model different than most franchise owned businesses?

14. Tell me something you read about Chik-fil-A in the news recently?

15. How do you believe we can continue to compete against other new coming fast food restaurants, like Chipotle?

16. Do you enjoy our chicken?

17. What do you think of our advertising campaign?

18. Sometimes we hand out free breakfast sandwiches to our customers, why do you think we do this?

19. How would you handle an upset customer?

20. Can you handle working in a fast pace environment?

21. What is your favorite item off our menu?

22. What makes Chick-fil-A better than most fast food restaurants?

23. What makes you a good fit for our culture at Chick-fil-A?

24. Why do you want to work at Chick-fil-A?