30 Charter Communications Interview Questions & Answers
Discovery
1. Why do you want to work for Charter Communications?
How to Answer
The interviewer wants assurance that your values align with the values and vision of Charter Communications. Include what you know about Charter, how the company fits into your overall career plan, and how you feel that you have the opportunity to grow by working for them.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I know that when it comes to telecommunications, you're the stand out company to work for, with nearly 52 million homes across the country aware of and using your brand. While I've worked for smaller companies in the best, I know I have more opportunities to grow my marketing experience by working for a company like Charter. With your many products, large workforce, and progressive goals, I know is a great place to gain the skills I need to further my career and acquire new skills."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Given Charter's expansive reach across voice subscribers, mobile users, and of course, home internet, I feel that I'll have the chance to work on marketing for more products than I would at a smaller company. Not to mention more opportunity to grow into a management position, which is one of my ultimate goals over the next five years."
Written by Autumn Haile on August 4th, 2021
Discovery
2. Working in such a high pressured job, it can be hard to find some balance. How do you prioritize your work/life balance?
How to Answer
Charter Communication has varied benefits in their package around achieving better work-life balance. That includes opportunities to work from home and a flexible vacation policy. Showcase how you prioritize your personal life with your professional one for a balanced lifestyle.
Written by Autumn Haile on August 4th, 2021
Answer Example
"I always find that taking time in the mornings for myself is essential. Before I start getting ready for work, I spend some quiet time reading and even taking a quick at-home yoga practice if I have enough time. This helps me get my mind in a good place to tackle the day's problems. I also turn my work phone off when it's time to sit down for dinner and keep off until the next morning. That way, I can ensure I'm present and focused when I'm with my family."
Written by Autumn Haile on August 4th, 2021
Discovery
3. Do you think honesty is always the best policy?
How to Answer
Honesty is important in high-stakes companies like Charter Communications, where one slip up could be devastating for their customers. Explain why honesty matters to you and how you value it in your current role and personal life.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I value honesty a lot in my personal life, but even more so when it comes to my work. I want my supervisor and executive team to be able to trust me and my decision-making skills. While it's not always easy, to be honest, I feel that I've developed effective communication skills that make the hard aspects of it a bit easier to convey and digest."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message, so managing this with each situation is critical to building honest and trustworthy relationships."
Written by Autumn Haile on August 4th, 2021
Discovery
4. Describe to me your ideal employer.
How to Answer
An employee must be a match for a company the same way the company matches the employee. This is the hiring manager's chance to see if you're being set up for success and placed in the right type of environment for you. Not every manager is created equal, so be sure to answer this question honestly and tie it back to what you know about the team structure at Charter.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I work best for employers that give me the tools I need to succeed and are not afraid to let me grow within their workforce. That includes opportunities for training and mentorship and plenty of access to what we need to really get the job done to the best of our ability."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"My ideal employer allows me to take the reigns when it comes to problem-solving. I like to be hands-on and prefer to work for people who value this in me."
Written by Autumn Haile on August 4th, 2021
Discovery
5. Are you applying for any other jobs?
How to Answer
The workforce is incredibly competitive now, and companies like Charter Communications want to know when they have to take fast and quick initiative with a great employee. If you are interviewing and applying for other companies, make sure to let them know. If you're involved in another serious interview process, let them know where you stand and how you're hoping to hear from Charter first.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I'm pretty picky about the roles I'm applying for at the moment as I want to ensure my next move is the right fit. This position at Charter checks all the boxes for me. But I have been applying to other jobs. Currently, I don't have anything else in the mix."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Yes, I am applying to other roles and am actually on the second step of the interview process with another company. However, Charter is my top choice, and I'm happy to keep you and the team in the loop should this other opportunity take any significant steps forward."
Written by Autumn Haile on August 4th, 2021
Discovery
6. What are your salary expectations?
How to Answer
For most of their open positions, Charter Communications posts the potential starting salary. Before you head into your interview, you should make sure this base salary will work for you or be prepared to showcase why you're worth more and negotiate.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I've read through the job description and saw that the minimum pay for this role starts around $72k annually. While that is a great starting point, for my next position, I'm hoping to make somewhere between $80-90k."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth. I did see that the starting salary for this role was a bit lower, so I'm interested to learn more about the bonus package and compensation structure."
Written by Autumn Haile on August 4th, 2021
Discovery
7. We like to see our employees grow within the organization. What are your short-term and long-term career goals with Charter Communications?
How to Answer
If you've researched Charter Communications and their company culture, you know that they value helping their employees grow within the company. They want to believe that you'll be with them for a long time and their investment in you will be worth it. Tell the hiring manager about your career goals, short and long-term, and how Charter factors into those.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I know that charter offers tons of opportunities to gain accreditation and additional skills related to each role. My immediate short-term goals would take advantage of your educational opportunities to increase my skillset so that I have what I need to move into a leadership role in the future."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"One short-term goal that I have set for myself is to take a Telecom Fraud and Telecom Billing workshop. This additional training will be a stepping stone to my long-term goal of working in an auditing role within the telecommunications industry. I've taken a look at the career path for an auditing role with Charter, and I believe that I can accomplish that goal working here and gaining additional skills."
Written by Autumn Haile on August 4th, 2021
Discovery
8. Why should we hire you to work at Charter Communications?
How to Answer
This question allows you to use your research to highlight qualities and skills that make you a good fit for the role and Charter Communications. Keep in mind that Charter is about innovation, collaboration, and growth and that the job description likely includes keywords like problem-solving, detail-oriented, and leadership.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I come from various companies that put collaboration and the forefront of their workforce. To solve problems like those facing telecom companies, you have to listen, plan, and pay attention to the small details. I think that my previous experience working as a technician in a management role has prepared me for the leadership skills it takes to be successful both in this role and at Charter as a whole."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 salesperson in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership-related workshop every business quarter. And while I'm great at meeting my independent sales goals, I'm also a team player who wants to ensure the success of all company goals."
Written by Autumn Haile on August 4th, 2021
Discovery
9. What do you know about Charter Communications?
How to Answer
Charter Communications is a connectivity and entertainment company that provides advanced in-home WIFI, mobile, and broadband services to customers nationwide. Before interviewing, you should research their corporate website and read through various job descriptions to understand the company culture and its goals. Hiring managers want to know you've taken the time to learn about the company and understand the type of role you'll be stepping into.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I've been aware of Charter Communications for several years. My career as a marketing manager at smaller telecom companies always positioned Charter as the company to watch. I know that in recent years you've focused more on your small business marketing and mobile services while increasing your entertainment options for customers who might already be Charter/Spectrum enrollees. Overall, I've looked up to your suite of products and positioning in the marketplace, and I'm excited to work for one of the top-performing telecom companies in the world."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Who doesn't know about Charter? Not only have I been a Spectrum customer for many years, but I've been increasingly impressed with the number of services you've added to your portfolio. I've particularly been impressed with your Small Business offerings, as I come from a family of small business owners and know how important it is to have a reliable company. I know Charter is the company to follow in Telecomm, and that's what makes me so excited about this opportunity."
Written by Autumn Haile on August 4th, 2021
Discovery
10. What was the biggest change you have had to deal with in your career?
How to Answer
Adapting to change is essential in the telecom industry. There are always new products and services being released, and staying up-to-date on training is important. Explain how you've had to adapt to big changes in the past. Use an example that tells the hiring manager you are open to change and comfortable pivoting priorities.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management, which was quite challenging. My roles and responsibilities shifted from a technician to a management role. It was the first time I'd been faced with project management and supervising other people, but I jumped in headfirst and was excited about the opportunity to learn new skills. In the end, it worked out well for the company, from a financial perspective, so the changes were well worth the challenges we faced initially."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"The biggest challenge I have had to deal with in my career was the economic recession that hit almost immediately after I graduated. It was tough to find a job in my related field. Not wanting to stay idle, I chose to take on an unpaid internship. It was a smart choice in the end because, after three months of interning, I was offered a full-time, permanent position with that organization. It was a grind, and I learned a lot during that time about patience and endurance."
Written by Autumn Haile on August 4th, 2021
Discovery
11. At Charter, we believe in giving back to the communities we service. When have you given back to the community?
How to Answer
The interviewer would like further insight into how altruistic you are. Give the interviewer at Charter Communications a deeper insight into your values by discussing how you give back. Perhaps you volunteer at a local charity, donate a portion of your paycheck to a specific organization, clean up around the parks on the weekend, or help your family with their needs. Be sure to use a recent example, as you do not want to lean on volunteer experience from 12 years ago.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"Being an active participant in my community is second nature to me. Many people are much less fortunate than I am, and I need to set a good example for my kids. I loved to travel when I was younger, particularly in South East Asia, where I volunteered with Habitat for Humanity. More recently, I support my kids to sponsor a child. I also think it's great that Charter Communications has volunteer days for staff to give back to the community. It's one of the things that attracted me to your organization."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I believe in the importance of giving back, so, for that reason, I spend every other Friday evening volunteering at our local soup kitchen. I was raised to believe in the importance of volunteerism. Does Charter Communications have a volunteer committee in place? If not, this is something that I would be very interested in heading up one day."
Written by Autumn Haile on August 4th, 2021
Discovery
12. Why did you choose to become a Telecommunication Technician?
How to Answer
Charter Communications looks for employees that are in it for the long haul. They want to know that you are dedicated to both the role you're applying for and the career path you're likely to build with them. Showcase some of the things that got you interested in becoming a technician and why you feel it's the right role for you.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I wasn't sure what I wanted to do when I completed high school. From a young age, I always liked being active. I knew I would find an office job mundane. A school counselor suggested an apprenticeship with a local telecommunications company, and I've never looked back. Since starting my career in telecommunications, I've loved the variety of work, different challenges, and interacting with many different people to solve their ICT problems."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I became interested in being a technician when my older brother, who was also a telecommunications technician, explained more about his job. I took a couple of courses at our local college and found it interesting. After completing that coursework, I decided to dive in and get my degree in computer science. Being a Technician is an exciting goal for me. I love that I get to do something different every day and use analytics to solve complex problems."
Written by Autumn Haile on August 4th, 2021
Discovery
13. Tell us about your experience in telecommunications.
How to Answer
Charter Communications is one of the biggest telecom companies in the world. Showcasing your knowledge and experience in telecom can help you stand out from other candidates that might not have that experience. Let the interviewer know what, if any, experience you have in the telecom industry. If you don't have experience, highlight what you've researched about it in preparation for this meeting.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I got my marketing career started as a coordinator in a small telecommunications company based in New York. While we were nothing like Charter, we specialized in provided services to small businesses in city high rises. Much of my experience was working with the sales team, providing them with one-sheets, product specs, and more content necessary to the department's growth and sales. Creating these materials gave me a great foundation for what telecom is and the products and services involved in it."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I recently graduated with my diploma in Telecommunications Technology, with a focus on computer applications. I completed a 3-month internship this summer with (Company ABC), and I am now looking for my first true employment opportunity in the telecommunications industry. I am excited about this potential role with Charter Communications because it will offer me the chance to grow my career with a well-respected organization."
Education
14. How can Charter Communications continue to perform better than our competitors?
How to Answer
Charter Communications is one of the top telecom companies globally, and it does so by constantly staying on top of new technologies and developing product offerings. The hiring manager wants to know that you're following its progress and interested in cultivating its continued success.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I believe Charter Communications has continued to be an industry leader due to its unwavering commitment to quality, their customers, and persistent innovation. Some telecommunications companies have fallen behind because they are focused on what competitors are doing instead of focusing on true and unique innovation. Developing products and solutions that customers want is what is important, and I believe that Charter Communications has mastered that."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I believe that the key to outperforming your competitor is in knowing the needs and wants of your customers better than they do. I have seen the quality and satisfaction surveys that Charter Communications conducts and the regular customer check-points to ensure overall happiness. I think that this can be even stronger by adding more touch-points and places for customers to leave feedback."
Written by Autumn Haile on August 4th, 2021
Education
15. Tell me about recent courses or training you've completed in your role as a Telecommunications Technician.
How to Answer
The telecom industry is always evolving and changing. Training is top of mind for many who embark on a career with Charter Communications. If you've been in Telecom, you've likely had to take a few additional classes and get certified through courses. Explain what those courses are and how they've helped your career.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"Recently, I've wanted to improve my managerial and leadership skills so I can take that next step in my career. In my early career, I focused a lot on developmental activities that would increase my technical knowledge. Over the last year, I've found a senior manager to mentor me in developing my leadership skills. I've also completed an internal adaptive leadership program through my current organization to further develop these skills and knowledge. I know that Charter is serious about the continued training and growth of their employees, and it's one of the reasons I'm excited to work for the company."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I have not been allowed to attend any additional coursework or training since starting with my current company. This lack of opportunity is one of the reasons that I'm interested in making the transition to Charter. I understand that you provide great training for your employees, and one of my goals is to enroll in a data analytics course should I be offered the role."
Written by Autumn Haile on August 4th, 2021
Education
16. At Charter Communications it's important that we know what's trending in telecom and stay on top of those trends. How do you keep up-to-date with new technology and trends?
How to Answer
Anyone in the telecom industry should have an idea of where things are heading at all times. Whether subscribing to newsletters and trade publications or listening to podcasts, you want to showcase that you take the initiative to stay on top of new developments. Share some of the ways you find your news and how you gather information about the growing industry.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I spend a lot of time reading different websites such as CNET, Wired, and Techcrunch. Those are some of my favorites. I also make it a point to attend annual conferences like Cloud Conferences and others where some of the key player's in the industry are sharing information and keeping an eye on the trends."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I listen to a lot of industry-related podcasts and also have a few Google alerts set up so that I can get instant notifications on buzz-worthy changes and trends. But I'm always looking for new ways to learn about what's happening in the telecom world and am open to any suggestions yourself or my direct manager might have in the future."
Written by Autumn Haile on August 4th, 2021
Leadership
17. Working at Charter Communications is all about collaboration and staying positive in tough situations. Have you ever had a conflict with a manager? How did you resolve it?
How to Answer
Whether installing new equipment or putting together a strategic marketing campaign, things move fast at Charter Communications. During the interview, you'll want to showcase that you can handle tough situations and even tougher personalities. Think about a time when you've had to navigate a touch personality and talk through what that looked like for you.
Written by Autumn Haile on August 4th, 2021
Answer Example
"In my previous role, I had a small conflict with a manager that wanted to take another path towards solving a problem for the customer on the ground. Having spent more time out in the field, I knew this approach wouldn't work, but he was frustrated by the lack of progress and adamant about moving forward. Eventually, after allowing the dust to settled around the immediate conversation, I approached him and calmly explained my thought process and plan. Eventually, he understood where I was coming from and allowed me to move forward."
Written by Autumn Haile on August 4th, 2021
Leadership
18. When have you worked among a diverse group of people?
How to Answer
Charter Communications is a worldwide company that is committed to diversity and inclusion. You would need to be comfortable in a diverse workforce and deal with people from all different backgrounds and beliefs to succeed in roles at the company. Explain to the hiring manager how you're comfortable navigating a diverse workforce.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I've been lucky enough to work at big companies like Charter in the past, which has really set me up for success when it comes to working amongst a diverse group of people. I'm comfortable and open to the differences between people and think it makes a company an even better place to work. I love Charter's own commitment to building a diverse workforce; in fact, it's one of the reasons I wanted to apply."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"In my current role, I definitely feel a lack of diversity across our company. It's been one of the contributing factors as to why I'm looking for a new role. I think every company is made better by bringing diversity into the picture, and I appreciate Charter for making that a key initiative."
Written by Autumn Haile on August 4th, 2021
Leadership
19. Tell me about a time that you have helped a co-worker accomplish an important goal.
How to Answer
Consider the many projects and products you're likely to work on at Charter Communications. Chances are, many of them are team projects that require effort from everyone. It's not necessarily about meeting your individual KPIs and goals above all else. That's why they want to know how you work when it comes to helping other team members out. Choose an example that highlights your ability to help others and achieve a company goal.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"As a Sales Manager my team is only as successful as the lowest producing employee. My entire team must be motivated, engaged, and on point with their KPIs. Last month I hired a new employee who was struggling significantly with sales. I sat him down and realized that he didn't understand the product. We spent a few hours together over that next week learning the product. In the end, his sales increased by 64%, and he was significantly more confident. It helped the team morale as well."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"In my current role, I have become the go-to for new hires that need to shadow a seasoned employee. I always make sure to introduce myself to a brand new employee in my same role, and rather than see them as a threat, I schedule time for them to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change-maker in the organization."
Written by Autumn Haile on August 4th, 2021
Leadership
20. At Charter Communications we seek to hire those who are collaborative by nature. How do you get along in a team based environment?
How to Answer
Charter is all about teamwork and accomplishing a goal together to increase performance and ensure satisfied customers. Explain how you've worked with a team before and how you go about encouraging open communication, collaboration, and positivity.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"At Company ABC, I worked very closely with a small team of engineers. I love a team-based environment. I enjoy bouncing ideas off others and the camaraderie that comes with being part of a high-functioning team. As a Telecommunications Specialist, there are many times where I'm required to work alone, troubleshooting a technical problem off-site. I've received feedback from previous managers who have noted I'm particularly malleable and can work well independently and as part of a team."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Whether I am doing an independent project or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team. I try to stay open to new ideas and enjoy learning about new techniques by working with others."
Written by Autumn Haile on August 4th, 2021
Scenario
21. What do you know about our customers and the target market at Charter Communications?
How to Answer
This is your chance to put those research skills to work! Before your interview, ensure that you've taken a look through some case studies, social media channels, and other marketing networks that will give you a sense of who Charter is targeting and the channels they're using to meeting those audiences. Having a well-rounded answer here can make you a stand-out candidate.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"From what I understand, Charter Communications offers solutions and products to residential and small-business customers. As evidenced in the case studies Charter Communications has released, there is a large focus on Charter Communications being a community partner. Access to reliable, high-speed internet is a challenge facing this part of the country, and it's exciting to see a company committed to tackling this problem for the residential and small business community who do not have large budgets. Is there anything specific you would like to share with me about your customers and target market?"
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I've been a customer for several years, and so I know you're looking to make your products and services accessible, understandable, and affordable to people just like me. I think that's such a great mission, and Charter Communications is doing a great job of getting the attention of this target market."
Written by Autumn Haile on August 4th, 2021
Situational
22. Would you say you focus more on reasons why change will not work rather than adapting to new changes?
How to Answer
Explain how you view change when it comes to your work. Hiring managers at Charter Communications want to know if you can handle the added pressure of rapid technology changes and pivots. If you're able to adjust quickly and still accomplish your goals, highlight the ways you will do that.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"Working in technology, I'm used to rapidly changing environments. I tend to take a step back and view the bigger picture to understand how this change can help my department and the company accomplish its goals. From there, I find that I adapt pretty well. All I need is a little understanding of the why and why, and I can tackle the how."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I am happy to adapt to changes as long as they make sense and help with productivity. I am a team player and will always choose the positive side of things rather than dwelling on the potential difficulties."
Situational
23. If you were hired today, what would you accomplish first?
How to Answer
Throughout your interview process, you should get a sense of your immediate goals in a new position. Use that knowledge to answer this question.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"When we were speaking earlier about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
Situational
24. Have you ever taken a role in a company that hasn't fit into your long-term career plans?
How to Answer
Essentially, Charter Communications wants to know that you're not simply filling a position that you have no interest in. If you're not someone with career goals and aspirations and simply want a paycheck, you're likely not the right fit for their culture. If you have taken a job just for the paycheck or because it was all you could get at the time, make sure you explain why and return to how you're now on track for the career path you really want. Don't forget to include how Charter fits into those plans.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"Yes, you will see that from March to May 2007 I held a role as Executive Business Development Manager with Company XYZ. This particular role was not what I was expecting and had little to do with management and more to do with cold-calling C-suite-level clients. This activity wasn't nurturing my plan to grow the management side of my career, so I resigned after just two months. Luckily I landed a wonderful job immediately after and grew with that company for the following six years. However, I realize now is the time to move on, and I believe that Charter fits into my overall goals for the next phase of my career."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I have not taken a position merely to have a job. I am cautious about who I work for and am happy that my discretion has worked well for me and my career path. I knew early on that telecom was the industry I wanted to be in, and even if it was an unpaid internship, I was specific about where and who I would work for to get my foot in the door."
Written by Autumn Haile on August 4th, 2021
Situational
25. Since we're such a collaborative team at Charter Communications, how would you rate your communication skills on a scale of 1-10?
How to Answer
Based on your interview, it's probably clear that Charter Communication depends on exceptional communication to accomplish its goals. Explain your communication style, how you've developed those skills, and why you've given yourself the number you have.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"In all of my previous positions, it's been essential to be a great communicator. I'm often managing projects for clients and have to ensure we meet deadlines and get things done. Considering all my experience with project management in the engineering sector, I'd say my communication skills land somewhere between an eight and nine."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I've worked on highly collaborative marketing teams, and it's been necessary for me to voice my opinions and ideas if I wanted to ensure we did the best we could. While I wouldn't say I'm always the best communicator via email, I do believe I can get my thoughts, ideas, and concerns across with ease. I'd give myself a solid seven."
Written by Autumn Haile on August 4th, 2021
Situational
26. What type of work environment allows you to be the most productive?
How to Answer
There are many different departments within Charter Communications, and the work environment you face will have a lot to do with which department you're interviewing with. This question is aimed at ensuring you're the right fit for that team and environment.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I tend to operate based when I've given autonomy. I love being assigned something and having the freedom to run with it without too many check-ins. If I have questions, I most definitely ask them, and if there's an opportunity to be creative with other team members, I make sure to lean on them. But I find accomplishing the individual task out the outset and then presenting it tends to work best for me. After interviewing with other members of the marketing department here at Charter, I think it's a great fit for how I like to work."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I work well in a high-pressure, demanding environment that requires you to work smart and make your mark; that's why I got into engineering in the first place. Being out in the field solving problems is one of my favorite things about my current role, and it sounds like I'll be able to do a lot of that here at Charter."
Written by Autumn Haile on August 4th, 2021
Situational
27. Tell us about a time when you successfully installed new or modified software, hardware or programming modules.
How to Answer
If you are interviewing for a technical role at Charter Communications, your expertise and experience in the technical aspects of the job description are important. Before your interview, take another look through the roles and responsibilities, and make sure you hit on some of the installations or modifications they might be looking for.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills and provided process guides for how he should best use the software going forward."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Not too long ago, I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect and how long we expected the installation to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."
Written by Autumn Haile on August 4th, 2021
Situational
28. Charter Communications is known for prioritizing customer service. How do you handle challenging customers?
How to Answer
Customer satisfaction will be a key aspect of what you do each day for most roles at Charter Communications. From marketing to customer service roles, each department touches the customer experience in some way. Be ready to explain how you navigate difficult customer interactions and how you can walk away with the customer still happy to be with Charter.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"As a Telecommunications Specialist, I'm often called out to assist customers who are frustrated, disappointed, or angry due to equipment failure. Technical disruptions can be frustrating, and I want them to know I am on their side. In these situations, I always listen first, then validate the customer's feelings before jumping to solutions. Once the customer feels heard, I then begin troubleshooting the issue and working to resolve it. I won't leave a service call until I know the customer is delighted."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Challenging customers are present in any industry, and I have experienced a wide range of them in my career so far. I find that upset customers feel like their problems are not heard. By offering an empathetic ear to their situation, I can usually diffuse the situation immediately. I will ask them what they feel a suitable solution is and then provide that solution, or as close to it as possible."
Written by Autumn Haile on August 4th, 2021
Situational
29. Workers in the telecommunications industry often spend a lot of time on the road and doing off-site work. This means you don't see colleagues regularly. How do you develop trust among your team members when working remotely?
How to Answer
Like with most technical jobs, communication and project management are the keys to success. This is especially true at Charter Communications. Hiring managers will want to know that you can develop trusting relationships with your team and potential employees even when you're out of the office. Give an example of how you've done this in the past and what steps you take to ensure success.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I believe the pandemic taught many of us how to communicate better in a remote environment. While I've always worked in and out of the office, ensuring that I was communicative with my entire team, I've noticed that being remote has helped amplify the areas where communication often failed. I use project management software like Asana and CMS tracking to keep everyone in the loop with what I'm working on and where a project stands. In addition to that, I always aim to respond to emails and messages within an hour of receiving them."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"I develop trust among my co-workers by showing them that I am reliable, trustworthy, and a hard worker. I do those by staying in constant communication, completing projects on time, and helping others when they hit roadblocks."
Written by Autumn Haile on August 4th, 2021
Technical
30. Which coding languages are you familiar with?
How to Answer
When preparing for a technical interview with Charter Communications, you'll want to ensure you understand the types of coding language the role will require. Ahead of your interview, read through the job description again so you can give examples of each language you're familiar with and the context in which you've used it in the past. This will help give the hiring manager an idea of your technical skills and whether they fit the role's key responsibilities.
Written by Autumn Haile on August 4th, 2021
1st Answer Example
"I began my current position with very minimal coding skills. I can confidently say that I now have intermediate coding skills - primarily in HTML, Jira, CSS, and more recently, JavaScript. I'm largely self-taught and started to learn as a hobby to build digital systems on the weekend. Over the last five years, I've noticed that this knowledge is becoming particularly valuable in my day-to-day work. Though I already know a few languages, I'm interested in learning more as my career goals continue to expand."
Written by Autumn Haile on August 4th, 2021
2nd Answer Example
"Coding has not been the primary focus of my training. With that said, I have worked with individuals who are fluent in CSS and JavaScript. Are there any coding languages that you need me to learn to be successful in this role? I am happy to take any required coursework."
Written by Autumn Haile on August 4th, 2021