35 Cerner Corporation Interview Questions & Answers
Below is a list of our Cerner Corporation interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Competency Questions
- 8. Diligence Questions
- 9. Discovery Questions
- 10. Diversity Questions
- 11. Education Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Problem Solving Questions
- 17. Salary Questions
- 18. Teamwork Questions
Accomplishment
1. What would you consider your greatest work-related accomplishment?
What You Need to Know
Your interviewer is offering you an opportunity to advertise your merits. Sharing something you consider a particular mark of pride will provide your interviewer an idea of what you have to offer their company and a glimpse into your values and work ethic. They even offer some interview advice on their website to this effect: "If there's an accomplishment that you're proud of, we want to hear about it." They state that they want your interview to be a "great experience. We enable you to learn as much about Cerner as we learn all about you and what you have to offer. We want you to come away feeling good about yourself and about us."
Written by Kevin Downey on July 21st, 2023
Entry Level Example
"The greatest accomplishment in my career was graduating from University as an honors student while working full-time in a related field. I was at the top of my class and working full-time. This success showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much and receive recognition for my dedication."
Written by Rachelle Enns
Answer Example
"I have many accomplishments that make me proud. Overall, I would say that my greatest work accomplishment is my positive reputation in the healthcare industry. I take great pride in my work and am happy that this comes through in the results of my day-to-day work."
Written by Rachelle Enns
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Adaptability
2. Are you interested in working in any other locations?
Why the Interviewer Asks This Question
Your interviewer is curious about how much you've explored the career opportunities that Cerner has to offer. How you answer should also inform them of the limits you would go to advance your career and how determined and adaptable you are when pursuing your career goals. So spend time researching all of their international locations.
Written by Kevin Downey on July 21st, 2023
What You Need to Know
"Join our team at a location throughout North America. You'll experience a setting that is conducive to creating and realizing health and care solutions that improve lives. Become an invaluable member of the Cerner team in South America, where we are working to meet the needs of emerging markets and addressing the challenges of complicated regulatory issues and fluctuating patient flows throughout clinical settings. Cerner has had a strong presence in the EMEA region for decades. Cerner has opportunities throughout EMEA for you to make an impact while maximizing your technology, clinical, or business experience. Help Cerner improve the delivery of care throughout the Asia-Pacific region. Cerner partners with the states of New South Wales and Queensland in Australia, the Ministry of Health in Malaysia and other public and private sector clients throughout Australia, Malaysia and Singapore. Use your talent to enable health and care providers to offer greater efficiency, effectiveness and enhanced patient outcomes everywhere, and you'll be surrounded by others who share your passion for putting the patient at the center of all you do."
Written by Kevin Downey on July 21st, 2023
Answer Example
"I love Brazil! I would welcome any chance to visit that location."
Written by Kevin Downey on July 21st, 2023
Adaptability
3. How do you manage your time?
What You Need to Know
While researching Cerner as a company, you'll discover that Cerner offers healthcare organizations solutions for streamlining their operations management so that they may better care for and focus on their patients. This is a fundamental aspect of Cerner's culture. "That's where Cerner Practice Management comes into play. Our practice management is designed to connect with the Cerner EHR so that users can navigate across the various aspects of practice management - scheduling, registration, patient tracking, patient accounting, and reporting, all within a single application." So learn what you can about their approach to time management and project management, and examine your track record for success. Share your values in this regard, and explain what you do to be a reliable and trusted member of the team.
Written by Kevin Downey on July 21st, 2023
Answer Example
"Very carefully! I manage my time by exercising the idea of 'time-blocking.' This method means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot. I prioritize deadlines and work that needs to be done, then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
Written by Kevin Downey on July 21st, 2023
Experienced Example
"I am somewhat obsessive about my proactive time management being scheduled into every day. This includes preparing for my day the day before. When I am getting ready to leave for the day, I dedicate five to ten minutes to lining everything up in an organized fashion so that the next morning when I sit down, I can hit the ground running. This includes lining up a clean coffee mug on my desk, making sure my space is organized and uncluttered, and a list of everything I need to tackle first laid out for me. When I get home, I lay out my freshly ironed clothes, pack my lunch, ready my morning coffee, set all my alarms, and do everything I can think of that will help me maximize my time. When I plan a project, I always plan contingency time in case things don't run smoothly or go according to plan. As a result, I am always early to work, have a strong attendance record, and always come in ahead of my deadlines."
Written by Kevin Downey on July 21st, 2023
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Behavioral
4. Tell me about yourself.
What You Need to Know
This is a common question to start an interview with. Your interviewer has a vested interest in getting to know the real you. They are looking for the perfect candidate; if that's you, they'll need you to feel comfortable and relaxed. They even say so on their website: they need you "to relax so that you can be yourself during the interview." So try to feel confident in your own skin.
Written by Kevin Downey on July 21st, 2023
How to Answer
One way to muster confidence is to come to your interview fully prepared. Research everything you can about the company and the position. Use this introductory question as an opportunity to deliver your brief professional bio, which can simultaneously serve as an elevator pitch. Share who you are, where you've come from professionally, why you are interviewing with them today, and where you hope this opportunity will take you and your career.
Written by Kevin Downey on July 21st, 2023
Experienced Example
"I've always had strong leadership skills and naturally made my way into a career in management. Yet, at a certain point, I found the management niche I was working in unsatisfactory. I didn't feel like I was accomplishing anything meaningful. So, I decided to branch out into another industry and veered to healthcare to find that meaning I was looking for. I found work with a small independent clinic which I managed. It facilitated the meaning and reward I was looking for. However, although I am proud of how far I brought that clinic, the clinic owner and I agree we've hit a growth threshold. So at this point, I wanted to explore working somewhere that had a greater impact and more career growth potential, and Cerner seems to offer the career growth I crave more than anywhere else. Not to mention they offer shared values and a work environment where I truly feel I would thrive. So that's what brings me here today."
Written by Kevin Downey on July 21st, 2023
Behavioral
5. Who inspires you and why?
What You Need to Know
By gaining an understanding of someone who served as an inspiration to you, whether it be a personal hero or mentor, your interviewer will have a clearer understanding of how to motivate or coach you and even who to pair you up with as you're onboarding with the company. They even attest to this on their website: "Early in your career, at the most critical stages of your professional experience, you'll have access to coaching, mentoring, and opportunities to expand your skill set. The process begins with in-depth learning. Before you join your team, you'll experience our culture, interact with accomplished associates, gain insights into our approach, and engage in real project work." One's inspiration can come from a book, a mentor, someone in your family, a celebrity, or an author. Talk to the interviewer about who has inspired your life and why.
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked, and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."
Written by Rachelle Enns
2nd Answer Example
"The previous physician that I worked under was a huge inspiration. Her passion for patient health and her career successes were motivating and inspired me to climb the ladder in my career."
Written by Rachelle Enns
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Behavioral
6. Do you consider yourself a patient person, even in challenging situations?
What You Need to Know
Your interviewer is aiming to gauge your level of emotional intelligence. How you answer should offer insights into whether you allow your stress or anxieties to impact your performance or mood and the mood of those working closely with you. They also need to ensure whomever they hire will contribute to their "culture of emotional intelligence," where "trust is key to successful leadership." Showcase your ability to remain patient and professional and work well under pressure.
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"I do consider myself a patient person. I would rate myself an 8 out of 10 for patience because I certainly have room to grow, but I have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping with stress."
Written by Kevin Downey on July 21st, 2023
2nd Answer Example
"I once worked with a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."
Written by Kevin Downey on July 21st, 2023
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Career Goals
7. Why is Cerner right for you at this point in your career?
What You Need to Know
Your interviewer is curious whether you are on the hunt for any job or if you specifically want to work for Cerner above any other company. Your answer should show your interviewer how invested you are in this opportunity. Talk to the interviewer about your reasons for being drawn to this role, whether it was their recruitment efforts, work environment, culture, or career growth opportunities. As they state in their recruitment efforts, "The Cerner team hopes you ace your interview. And we want to make a good impression on you because we know you're hiring us to further your career."
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"I want to work for Cerner because your industry reputation is second to none. I am seeking a long-term career opportunity in an emotionally and physically healthy environment. I would love to work here because you are an encouraging and fast-paced environment with room for me to advance in my career."
Written by Rachelle Enns
2nd Answer Example
"There are multiple reasons why I want to work for your organization. First, you are the best in the industry for health information technology. Second, your workplace culture is collaborative and positive. Third, I feel that your community would offer me the growth I crave in my career and the opportunity to advance from within."
Written by Rachelle Enns
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Career Goals
8. What type of career growth would you like to achieve with Cerner Corporation?
What You Need to Know
This career goals question centers around if you've identified opportunities of interest with their company or find their career paths as attractive. Your answer will also reveal whether you have defined the career goals you are looking to accomplish. As they advertise online, "Our careers are not bound by titles and divisions and sections. Neither are our associates. They can move up, over and across a full array of opportunities in various realms of expertise. To move into a new role, just bring your drive, ambition and the talent you've grown throughout your career. If you want to learn, stretch and develop, come to the one place where your career development can make the most meaningful impact: Cerner." Talk to the interviewer about the growth you'd like to see in your career, breaking up your objectives into stages over the next few years. This will help assure them you see this as a long-term fit and inform them how you expect them to help you grow.
Written by Kevin Downey on July 21st, 2023
Experienced Example
"There are several milestones I would like to achieve over the next several months that would enable me to grow into a leadership role in the next three to four years. Any additional leadership, mentorship, and management training would be a great way to help me advance in your organization. I saw a Patient Financial Services Manager role on your job portal that seemed an exciting role to grow into."
Written by Kevin Downey on July 21st, 2023
Answer Example
"Thank you for asking! I would love to advance into medical billing and coding once I have enough experience in general health services administration. I foresee this happening in the next two to three years and am committing to this path by attending evening classes and a few related workshops."
Written by Rachelle Enns
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Career Goals
9. If you were unable to work in healthcare, what career would you pursue?
What You Need to Know
This question centers on whether you are satisfied with the career you've chosen. Your interviewer aims to recruit with long-term retention in mind. They will view the candidate they hire as an investment. So, if your answer reveals that you are in any way dissatisfied with your career, you might potentially burn out on the job faster and contribute to attrition. So when answering this question, try to focus on your commitment to your career in healthcare. As they state online, their "associates are driven by their own personal stories to make health care better. Through our experiences and those we've shared with our families and friends, we're committed to work that makes an impact."
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"I cannot imagine being unable to work in this profession because I enjoy it so much! If I had to draw on my other skills and passions, I would work for a non-profit organization that somehow helps those in need."
Written by Kevin Downey on July 21st, 2023
2nd Answer Example
"I would still contribute, whether through charity or non-profit work, to helping those who are suffering unnecessarily. But I am a very creative person who has always had a penchant for the arts. I realize it's completely different than my career path, but if I knew early on that I could have made a career as an artist, I would have explored that option further. Of course, I am delighted with the choices I made and have never had any regrets."
Written by Kevin Downey on July 21st, 2023
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Communication
10. How do you handle communicating bad news to a fellow worker or subordinate?
What You Need to Know
One of the toughest parts of communication can be delivering bad news. So this question aims to answer how empathetic you are and whether you display the integrity to do the right thing, even when it proves difficult. Cerner acknowledges that "the very definition of healthcare communication has shifted over time" and expects their teams to perform at "the right speed and urgency of communication." Giving bad news is never an easy task. Assure the interviewer that you conduct yourself transparently and professionally.
Written by Kevin Downey on July 21st, 2023
Answer Example
"I do not enjoy communicating bad news to a co-worker or patient. When this type of task is required of me, I practice empathy. Truth is always key, so I will be honest and clear when communicating the news. I try not to sugarcoat, either. It's best they know so they can learn from the experience."
Written by Kevin Downey on July 21st, 2023
Experienced Example
"I am very direct in my communication. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
Written by Rachelle Enns
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Communication
11. Rate your communication skills.
What You Need to Know
Cerner places a lot of focus on communication with its technological offerings to the healthcare industry, aiming to help solve gaps in communication in healthcare. "Cerner is committed to making it easier for providers to create the engaging, comprehensive health care experiences that patients expect and deserve. By bringing patient data from different systems and streamlining in one unified view, we are strengthening our clients' ability to build meaningful relationships with patients."
Written by Kevin Downey on July 21st, 2023
How to Answer
Communication is integral to Cerner's culture. So when answering this question, showcase your skills with every facet of communication. This goes beyond how effective a communicator you are with verbal and written communication. You'll also want to showcase how good of a listener you are, how empathetic you are, and the lengths you go to ensure there is no miscommunication and that everyone is on the same page.
Written by Kevin Downey on July 21st, 2023
1st Experienced Example
"I'd say my communication skills are excellent. On occasion, when someone is not as clear as I'm sure they'd like to be, I actively listen, mirror, and take every measure to ensure we're all on the same page. I am empathetic as well and have excellent writing skills. My supervisor and co-workers will attest to my clear and concise communication skills."
Written by Kevin Downey on July 21st, 2023
2nd Experienced Example
"I'd rate myself highly. I consider myself a strong communicator. I am effective at saying things in as few words as possible, offer plenty of opportunities for clarification, ask lots of questions, and pride myself on my transparency. I am always striving to better myself and am open to feedback."
Written by Kevin Downey on July 21st, 2023
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Communication
12. Do you think it is possible to be a good team member yet disagree with a leader?
What You Need to Know
Your interviewer wants to know how supportive you are of the team or the team's vision and to what lengths you would go to do the right thing. Sometimes, doing the right thing isn't easy and requires a degree of diplomacy and advanced communication skills. How you answer could also potentially inform your interviewer how well you get along with those in positions of authority. Cerner states online that they "encourage our associates to share their ideas, take initiative and be accountable for their work." So when answering this question, describe how you aim to advance and support your team's goals, offer your superiors alternate suggestions, and respect their ultimate decisions, whether they accept your suggestions or not, removing your ego from the equation.
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Rachelle Enns
2nd Answer Example
"Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree; you just have to communicate your thoughts professionally."
Written by Rachelle Enns
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Compatibility
13. What is your personal mission statement?
What You Need to Know
Not everyone has a prepared professional mission statement, and not everyone is expected to. This question is aimed at determining whether you are familiar with Cerner's mission statement and whether you identify with it in some way. "Cerner is devoted to improving the quality of life for everyone we serve. True to our corporate mission, we seek to develop the communities where our associates live and work, so that individuals have access to the tools they need to be educated, healthy, and productive." So meditate on why you chose a profession in the healthcare industry or health information technologies. The goal here is to state, in your own words, how you would define the meaning you've found in your profession and how it aligns with Cerner's mission statement.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"My mantra is that 'people who shine from within do not need the spotlight.' I feel that it is incredibly important to be a humble leader. I take this mission statement very seriously. I want my team to be in the spotlight rather than being the kind of leader that takes credit for good work."
Written by Rachelle Enns
2nd Answer Example
"My mission is to give my best 100% of the time. It's important to me that I have a great reputation in this industry through hard work and a positive attitude."
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Compatibility
14. Why are you the best candidate for this position at Cerner?
What You Need to Know
Your interviewer is curious if you've extended your research to what they are looking for in their ideal candidate, and whether you've identified what makes you uniquely qualified to meet or exceed their expectations. Their careers page offers their candidates the following advice: "Take a deep dive into all things Cerner, by visiting our website and the rest of our career site. Look at your area of expertise to learn how we are innovating and what you might contribute to our efforts. Be ready to explain why you're the best candidate, and how your skills can help Cerner make a positive impact on health, care, and technology."
Written by Kevin Downey on July 21st, 2023
1st Answer Example
"There are a lot of talented people in the healthcare pool, but what makes me stand out is my willingness to take feedback. I am a humble employee. Also, I am a dedicated worker. I have had just one sick day in five years."
Written by Kevin Downey on July 21st, 2023
2nd Answer Example
"I believe I am the best candidate for you because of my double degree in both Healthcare Management and Health Services Administration. In addition to these studies, I am also bilingual in English and Spanish. This skill will enable me to communicate very clearly with your predominantly Spanish community."
Written by Rachelle Enns
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Compatibility
15. What do you know about the workplace culture at Cerner, and how does it match your ideal workplace environment?
What You Need to Know
Your interviewer is trying to determine your priorities in your job search and whether the workplace environment is one of your priorities. Being able to identify what environment and work conditions enable you to be more productive while fostering greater job satisfaction speaks to one's emotional maturity and professionalism. Cerner's website describes its culture as driven by growth, success, and development. Cerner empowers success through internal communication that is frequent, open, and consistent. They offer abundant career growth options and strive to create an environment of trust. But go beyond conducting basic online research and take Cerner's advice, "get the low-down from people who work at Cerner. It's the best way to know if you're going to like it here."
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I have researched the workplace culture at Cerner Corporation and feel that your environment is a perfect fit for what I am seeking. You encourage continued education of your employees and foster a collaborative environment with a concise message."
Written by Rachelle Enns
2nd Answer Example
"My ideal workplace environment is collaborative and includes leaders who are encouraging and comfortable giving constructive feedback. I also prefer to work in an environment where growth and continued education are encouraged. I have heard great things about working for Cerner Corporation, and from what I understand, you offer exactly this type of environment."
Written by Kevin Downey on July 22nd, 2023
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Compatibility
16. What is the most important quality you possess as a healthcare professional?
What You Need to Know
When performing research on their company, examine their keywords and the traits they pride themselves on as a leader in the industry. Such as 'intuitive, secure, intelligent, and informed.' Constantly ask yourself questions as you perform your research, and aim to answer those questions on your own. Cerner offers similar advice on their careers site, "take another look at the Cerner website to come up with questions about how you can contribute to the achievement of our objectives." Talk to the interviewer about your shared values and the qualities you feel a healthcare provider should possess. Then spell out how you possess these qualities.
Written by Kevin Downey on July 21st, 2023
Experienced Example
"I feel that the most important qualities that a healthcare professional should be a trusted resource of information, informed, compassionate, and dedicated, and possess a thirst for knowledge. I possess these qualities and am excited to think about my potential growth with Cerner Corporation by applying these qualities."
Written by Kevin Downey on July 21st, 2023
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Competency
17. What do you feel we do best here at Cerner?
What You Need to Know
Your interviewer is curious about how familiar you are with the company, beyond the bare minimum, and the details of the job posting. Consider this question as an opportunity to showcase your work ethic and how seriously you take this opportunity. If this seems like a good fit, and you are ready to do whatever it takes to gain a competing edge, go the extra mile and prepare for your interview as if you are already onboarding with their company. Show them you are one of them and that you belong. Remember, they are looking for those ideal candidates who "share our passion for health, care, and technology. Are you up for a career with the world's largest publicly traded health information technology company?" The more prepared you are, the more confident you'll be answering each question.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I have researched Cerner Corporation extensively and was impressed by the information technology solutions you design for hospitals and other patient-centric businesses. I also learned that Oracle bought Cerner at the end of 2021."
Written by Kevin Downey on July 22nd, 2023
2nd Answer Example
"As your website and advertisements say, you are the best in the area for patient compassion. I could not agree more that compassion is the number one area we should be great when it comes to the healthcare industry."
Written by Rachelle Enns
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Diligence
18. How do you stay up to date on new trends and breakthroughs in the healthcare industry? What's the greatest advancement in healthcare this year?
What You Need to Know
The interviewer asks this question to determine how proactively you stay ahead in your field and whether you could be considered a trusted resource of information. Refresh your memory on your go-to sources for the latest news, regulations, trends, and developments in your industry. Also, spend time familiarizing yourself with Cerner's blog and their other news offerings, such as Cerner's "Perspectives," where you can "read the latest from thought leaders at the intersection of health and care." This will assure them that you can accurately represent Cerner's views to their clients.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I follow a few medical journals, such as the New England Journal of Medicine and The Lancet. I read a fascinating article a short time ago discussing the advancements in artificial retinae and other solutions for the blind. It's incredible to me how far these solutions have come. I have also recently been addicted to Cerner's Perspectives. Some great insights there."
Written by Kevin Downey on July 22nd, 2023
2nd Answer Example
"I believe that Patient-Centric R&D and Direct to Patient Clinical Research is the next big thing for the healthcare industry. I stay up to date on new trends through a variety of Google alerts and some popular medical journals such as JAMA (Journal of American Medical Association). I love to learn new trends and tips, so if you'd like to share with me your favorites, I would love to hear about those!"
Written by Rachelle Enns
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Discovery
19. If you could increase public awareness on any healthcare-related issue, which would you choose?
What You Need to Know
Your interviewer is looking for more insights into your professional passion for this industry. Feel free to discuss in detail an aspect of healthcare you are passionate about and which you'd like to spread greater awareness of. This will help assure your interviewer that you are emotionally vested in your professional pursuits and didn't just fall into it and could potentially navigate your career elsewhere. "Your ideas can open pathways to life-changing solutions, and your ambitions can have a real impact with Cerner, where we believe in developing talent and growing careers from within. Imagine where your abilities can lead us as we work to deliver a better tomorrow for people and populations around the globe. Your talent can accelerate our progress in changing healthcare around the world."
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"There are so many healthcare issues that I am passionate about, but if I could choose one, I wish the general public were more aware of the signs and dangers of undiagnosed childhood diabetes. I also believe in improving the way different healthcare departments communicate with each other, resulting in faster and more accurate patient care."
Written by Rachelle Enns
2nd Answer Example
"This is a very tough question as there are so many underfunded and worthy healthcare issues. I am going to go with one of my biggest areas of interest and research. If I could increase public awareness of any healthcare-related issue, I would choose pancreatic cancer. Yes, cancer does receive a lot of awareness; however, pancreatic cancer does not. This year, over 53,000 people in the USA will be diagnosed with pancreatic cancer, and nearly 80% will die from the disease - both men and women."
Written by Rachelle Enns
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Diversity
20. What is your approach to working with those from different background than yours?
What You Need to Know
Your interviewer is curious about your cultural competence and sense of collaboration toward innovation. Cerner prides itself on its commitment to diversity and inclusion efforts. So much so that it falls under one of their core values, 'respect and include,' which they define as "We open ourselves to the perspectives of every person. We embrace and value our diversity." So speak to your experience of collaborating with your diverse teams, relationship-building skills, and mentality towards teamwork, regardless of your teammates' backgrounds.
Written by Kevin Downey on July 22nd, 2023
Experienced Example
"The same as everyone else. I would make efforts to build relations with everyone I work with, in equal share, expressing interest in who they are and what they have to offer regarding advice and tapping into their experience and fields of expertise. I would be open and transparent, lend a hand in equal share with everyone, earn their trust, and be as supportive as possible. Collaboration and growth is the name of the game, and everyone has something to offer."
Written by Kevin Downey on July 21st, 2023
Education
21. Walk me through your education. Where did you struggle the most? Which courses were your favorite?
What You Need to Know
This question allows you to delve deeper into your education than the basics listed on your resume. Detail the biggest lessons you learned from your formal education, your professors or mentors, or your relevant on-the-job experience. This will better help you show why you are the right fit for this position. As Cerner advises on their website, "Find the position that you feel best fits your interests, education, and skills and apply." Discuss your high points and the more challenging points, how far you've come on your professional journey, and where you hope to develop and grow next.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I graduated with a Bachelor of Science in Nursing from Felician College in 2009. While attending University, my most challenging course was Statistics for Life Sciences. I completed this course with a B grade. My best course was in Mental Health Studies. I found it fascinating and graduated top of my class in that course."
Written by Rachelle Enns
2nd Answer Example
"I recently graduated with my degree in Clinical Medical Assisting. There were many challenges along the way; however, I would say that my overall experience was incredibly positive. If I had to choose my biggest struggle, I would say that Anatomy and Physiology were the most in-depth. With that said, I did receive very high grades in those courses. My favorite subject of study, overall, was Pharmacology."
Written by Rachelle Enns
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Rachelle's Feedback
EQ
22. What is your greatest weakness?
What You Need to Know
Pick a weakness that is not a core skill for this position. You want to attest to meeting the hard skills and qualifications of the job posting. Instead, choose a weakness that you've recognized as a growth opportunity -something you take ownership of and are already working on. Feel free to be candid in your answer. The more confidence you display, the more you'll be able to relay that you aren't likely to make a mistake more than once. You want to showcase that you are an asset, not a liability.
Written by Kevin Downey on July 22nd, 2023
1st Experienced Example
"I've been working on stepping outside of my comfort zone with less hesitation. The thing is, I am somewhat shy at times and have a fear of judgment and failure, so initially, I would rarely volunteer and prefer to be under the radar. But as time wore on, I realized that was no way to advance my career goals. So now I am bolder and make my accomplishments more well known."
Written by Kevin Downey on July 22nd, 2023
2nd Experienced Example
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any control. While this can be good, it can also definitely inhibit the project's outcome and my growth as a team player and individual. I am working on this, as I know it is a deficit."
Written by Kevin Downey on July 22nd, 2023
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EQ
23. Do you think honesty is the best policy?
What You Need to Know
One of Cerner's values is "Behave With Integrity. We act with authenticity, transparency, and honor." Your interviewer hopes to gain some insights into your sense of integrity and approach to communicating with honesty and transparency.
Written by Kevin Downey on July 22nd, 2023
Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. I believe that intentions are everything and should come from a place of integrity. In those instances, honesty isn't always the best policy."
Written by Kevin Downey on July 22nd, 2023
Experienced Example
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message. Managing this with each situation is critical to building honest and trustworthy relationships."
Written by Kevin Downey on July 22nd, 2023
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EQ
24. When was the last time you failed at something?
What You Need to Know
This question is aimed at determining whether you take ownership of your mistakes and setbacks and examine what you could have done better, ensuring you don't repeat the same mistakes over and over again. How you learn from such things will inform your interviewer whether you take charge of your development and whether you are conducted by integrity. One of Cerners' values is Commit And Deliver. They state, "We do what we say we will do, on time, with quality." So when you offer an example of where you suffered a setback or a failure, detail how you took ownership of your mistakes, addressing them in a timely manner, and how you learned from them so the next time, you'd perform better.
Written by Kevin Downey on July 21st, 2023
Answer Example
"There was a time when I was working on a solitary project that didn't involve the rest of the group. I was quite proud of my progress and believed I was set to deliver way ahead of my deadlines. And I informed my supervisors that my work would be turned in early and would be ready soon. But when I was close to turning in my work, I realized I'd missed a crucial step, which required me to perform a bit of rework and correction before it would be ready to turn in. So I hung my head and admitted to it. I quickly developed some checks and measures to ensure I didn't make the same mistake again in the future. Then I quickly performed the rework and still delivered on time. But I was still disappointed and embarrassed about having over-promised."
Written by Kevin Downey on July 21st, 2023
Experience
25. How would your co-workers describe your attention to detail?
What You Need to Know
Your interviewer is aiming to gain a better understanding of your work style and whether you have a systems approach to ensure you are delivering quality work. As detailed on their website, facing challenging times at work "requires close attention to detail." So support your answer with a real-life example of where your level of attentiveness was put to the test.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"My co-workers would describe my attention to detail as very strong. I can very easily point out spelling discrepancies in communication and will notice the small things. If I have to drop what I am doing in favor of a more pressing matter, I am adept at tracking my progress and ensuring I can pick up right where I left off to avoid unnecessary rework. I think big-picture as well but have always had a knack for details."
Written by Kevin Downey on July 22nd, 2023
2nd Answer Example
"My attention to detail is a point that I have been working on a lot this past year. I am meticulous but, in the past, have pushed my documentation back a little bit. It's something I am conscious of and continually working on."
Written by Rachelle Enns
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Experience
26. If you could improve your knowledge on any healthcare-related topic, which would you choose?
What You Need to Know
As their website states, "Cerner is renowned for providing opportunities that encourage the development and promotion of our associates from within. And we provide world-class training, resources, and support to elevate your career. You can achieve greatness. To make a significant impact in the field of health care. To learn new skills and give your work greater meaning."
Written by Kevin Downey on July 22nd, 2023
Why the Interviewer Asks This Question
This question is aimed at determining whether you've identified the educational and learning opportunities Cerner offers its employees. How you answer should inform your interviewer whether this opportunity to advance your career with convenience appealed to you when you decided to pursue this opportunity. When answering this question, showcase that you are dedicated to furthering your professional development. Talk to the interviewer about the area of healthcare that you would expand your knowledge in and how that plays into your career goals.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I can always learn more about compassionate care and the techniques surrounding long-term compassionate care. I like the idea of professional development and am open to any coursework you suggest. I am certainly interested in learning more about the world-class training Cerner offers their teams to further their careers."
Written by Kevin Downey on July 22nd, 2023
2nd Answer Example
"There is always more to learn in a variety of areas; however, I would especially enjoy furthering my education and training in pediatric care. I find children to be most interesting to work with."
Written by Rachelle Enns
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Job Satisfaction
27. Working in healthcare is a very demanding career path. What keeps you motivated on the hardest days?
What You Need to Know
While determining whether this opportunity is the right long-term fit for you, your interviewer aims to learn whether they can keep you engaged and motivated on the job. How you answer will also help them pair you with the right mentor or coach. "Cerner health coaches are specifically trained to determine an individual's readiness to change, identify motivations, evaluate barriers, and set goals that are specific, measurable, achievable, results-focused and time-bound (SMART)."
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I can stay motivated, even on the tough days, because my career focuses on helping people. I love to assist others and to know that I make a difference is all I need."
Written by Rachelle Enns
2nd Answer Example
"My motivation comes primarily from within. I am skilled when it comes to pushing myself, and I remind myself regularly that I am here to help others. I have a true servanthood mentality, which drives me. In addition to this, I find external motivation from working with positive people who can teach me along the way. New knowledge and a fresh approach are fantastic motivators."
Written by Kevin Downey on July 22nd, 2023
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Leadership
28. When are your leadership skills the most effective?
What You Need to Know
Your interviewer is curious whether you have leadership potential and, if so, what kind of leadership you'd bring to Cerner. At the very least, you'll want to communicate how you take the lead in your development, personally or professionally. As they state on Cerner's website, "Those who empower and motivate us to take charge become our stepping stones to change. But to truly change, we need someone who understands our risks, needs, and ultimate goals and provides a path to get us there."
Written by Kevin Downey on July 22nd, 2023
Tips
If you have formal leadership experience, show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team. Building relationships founded on strong communication, transparency, and trust helps with successful delegation, collaboration, and job satisfaction.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees know that I can help them achieve their goals, they are more likely to be an engaged part of the team."
Written by Rachelle Enns
2nd Answer Example
"I feel that my leadership skills are directly related to the happiness and engagement of my team. I spend a lot of time making sure that my staff are happy, confident, and invested in their jobs."
Written by Rachelle Enns
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Problem Solving
29. What makes you a great problem solver?
What You Need to Know
Your interviewer is curious whether you have a methodical approach to problem-solving or if you are resourceful and improvise. Consider the skills and qualities that help you successfully face problems and overcome them. Perhaps you have a keen eye for detail. Maybe you can see an opportunity when others can only focus on the issue. Share your strengths as a problem solver, and emphasize your ability to come up with innovative solutions. Show that you are ready for this role and that you, like Cerner, "work at a fast pace because we believe in bringing tomorrow to life today."
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Rachelle Enns
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Written by Rachelle Enns
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Problem Solving
30. What challenges do you anticipate in this job? How will you overcome them?
What You Need to Know
If this is a step in the right direction for your career, showcase your ambitions to develop yourself professionally. A large portion of being prepared for a new role with a new company is being aware of and anticipating the challenges to come. Therefore, your interviewer wants to know whether you have realistic expectations. Keep your answer simple. Just come across as informed, take ownership of the areas you see yourself growing professionally with Cerner, and assure your interviewer you are "prepared for the challenges you'll meet, and ready to take us confidently into the future."
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I think the greatest challenge in this role will be to learn the proper operation of the equipment. Another challenge will be the physical aspect of the position, as I will be required to stand and walk around most of the day. I will pay keen attention to training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."
Written by Rachelle Enns
2nd Answer Example
"I think the added responsibility of running one of the highest volume departments in the hospital will be an adjustment, but it's a welcome challenge. I am looking forward to tackling it head-on and growing through the challenges because I know on the other side of those challenges, of that responsibility, are the biggest opportunities."
Written by Rachelle Enns
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Problem Solving
31. When have you been asked to perform a function or complete a task in which you had little to no experience?
What You Need to Know
Your interviewer is curious about how resourceful you are, how self-managed you are in your work, and how readily you step outside your comfort zone. Another of Cerner's values is "Innovate To Simplify: We use our creativity to reduce complexity for our clients and ourselves." So when answering this question, explain how you apply yourself and learn efficiently.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"When my manager went on unexpected medical leave for three months last year, I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned, she was very pleased with the progress that I made, and I received a promotion."
Written by Rachelle Enns
2nd Answer Example
"At times, I will be asked to perform tasks in our computer system that I am not completely familiar with. When this happens, I will not ask for help right away. Rather, I will search for the answer, either in our manuals or online. I am comfortable taking on new tasks and enjoy learning new skills."
Written by Rachelle Enns
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Problem Solving
32. How do you prioritize amid multiple deadlines?
What You Need to Know
Cerner places a lot of focus on workload management through its technology services, devices, and hardware. One of the issues they aim to solve is making multitasking more efficient by tackling the "quantity, pace, and complexity of the workload. Healthcare professionals are trying to do a lot of work as quickly as possible, but the brain isn't designed for multitasking. When people try to do more than one thing at a time, mistakes are inevitable." Your interviewer wants to know how you've tackled this issue in your professional development. Share how you establish priority with diligence and follow through on your tasks with speed and quality.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional commitment hours from me. Never have I under-delivered on a deadline."
Written by Rachelle Enns
2nd Answer Example
"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."
Written by Rachelle Enns
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Problem Solving
33. In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
Why the Interviewer Asks This Question
Your interviewer is curious about how emotionally intelligent you are. They want to know when unexpected changes or problems arise, whether you respond situationally or emotionally. Their ideal candidates will not allow themselves to be dictated by their stress or emotions and be able to act swiftly in the best interests of their teams. So try to reflect maturity and professionalism when answering this question. Demonstrate to the interviewer that you take methodical approaches to problem-solving rather than reacting impulsively and dictated by stress or negative emotions.
Written by Kevin Downey on July 22nd, 2023
What You Need to Know
Here is an excerpt from a blog on emotional intelligence from Cerner's website: "Depending on factors such as their personality type, communication style and how dialed-in they are to their emotional intelligence and responses, their approach to change falls into one of two categories. Some manage change, while others deal with it. The latter tactic has greater potential to derail progress and lead to employees becoming frayed, disengaged, distrustful, and skeptical about management's intentions. A leader that proactively manages what and how they relay impending change experiences more positive responses and behaviors from their team."
Written by Kevin Downey on July 22nd, 2023
Answer Example
"When a major problem arises, my first instinct is to step back and absorb what happened. I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Written by Kevin Downey on July 22nd, 2023
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Salary
34. What are your salary expectations?
How to Prep
Hopefully, you've delivered a great interview performance, which will go a long way to establishing your professional worth. However, before offering any number, familiarize yourself with all the benefits and perks Cerner offers their employees, and count anything that could lower your cost of living. Compare this to what you currently receive, and be prepared to ask questions about where they fall short. Additionally, calculate when your next performance reviews are and what your project earnings will be through the end of the following financial calendar year. Then ask when their next performance reviews will be and which of those you would qualify for. If warranted, offer your current salary and projected earnings, and inquire what their allocated budget would allow.
Written by Kevin Downey on July 22nd, 2023
What You Need to Know
Cerner advertises they offer "a comprehensive associate wellness program featuring on-site clinics, pharmacies, fitness centers, and rewards." They also offer Associate stock purchase plan, 401(k) with Cerner match, Medical plan options including a high deductible health plan with an HSA, dental plan options including a plan that covers orthodontia, vision, and behavioral health benefits, plus flexible spending accounts (FSAs), Personal time off and holidays, Life and travel insurance plans, Adoption and Surrogacy assistance, Family events, and CernerKids childcare facilities (available only at certain locations), Personal legal services, Dining facilities, and Associate recognition and service awards.
Written by Kevin Downey on July 22nd, 2023
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus based on our facility's profits. Last year, my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Rachelle Enns
2nd Answer Example
"I am currently making $80,000 per year. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Rachelle Enns
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Teamwork
35. What does teamwork mean to you?
What You Need to Know
Before deciding whether to hire a candidate, an interviewer must also consider whether that recruit would get along with their teams, build relationships, earn their trust, and be a collaborator. One of Cerner's values is "Engage And Collaborate. We lean in. We listen, share, and improve together." So when describing your approach to teamwork and relationship building, ask yourself how you have, in the past, engaged and collaborated with those on your teams in a manner that would complement their approach.
Written by Kevin Downey on July 22nd, 2023
Experienced Example
"Teamwork is all about how well everyone works together and freely collaborates. When you are working with a great team, everyone is supportive, and there is a rapport that cannot be compared to. There is an encouraging banter where everyone enjoys working with everyone else. It's engaging. Everyone shares ideas, listens, and it's positive and feels like nothing else."
Written by Kevin Downey on July 21st, 2023