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Casella Waste Systems Interview
Questions

27 Questions and Answers by Ryan Brunner

Published October 10th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
In your point of view, what environmental issue will require the most attention in ten years?
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How to Answer
As you come to Casella Waste Systems to interview, your interviewer has a pretty good understanding of your skills and abilities that you'll bring to the table by looking at your past work history and speaking to references. For this question, your interviewer is looking to hear your philosophical view on what you believe is the key environmental issue in ten years. Be sure to speak openly and honestly with what you feel is the key issue and focus your answer on why you believe it is important and give some ideas with how you feel it can be monitored and fixed.
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1.
In your point of view, what environmental issue will require the most attention in ten years?
As you come to Casella Waste Systems to interview, your interviewer has a pretty good understanding of your skills and abilities that you'll bring to the table by looking at your past work history and speaking to references. For this question, your interviewer is looking to hear your philosophical view on what you believe is the key environmental issue in ten years. Be sure to speak openly and honestly with what you feel is the key issue and focus your answer on why you believe it is important and give some ideas with how you feel it can be monitored and fixed.

Ryan's Answer #1
"To me, the availability of quality water on our planet will continue to be a major issue and if desperate measures aren't taken, it will continue to worsen as we move forward. Water is one of the key elements of survival in the human race and that's why I've dedicated a lot of my effort in my career towards wastewater treatment using nanotechnology."
Ryan's Answer #2
"I think to truly answer this question and all of the issues that face our field moving forward, we have to look at overpopulation of the planet and how we will deal with pollution, water and natural resource issues. Each year, global industrialization and expansion creates less and less natural areas on the globe and resources like forests are wiped out on a regular basis. There are many theories to tackling this issue and more research and education of the general public will be important."
2.
Casella Waste Systems values philanthropy and community giving. How do you choose to give back to others?
The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Ryan's Answer #1
"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."
Ryan's Answer #2
"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."
3.
Here at Casella Waste Systems, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?
Depending on the potential role that you are interviewing for with Casella Waste Systems, the level of customer service that you would provide and how your provide can differ greatly. Prior to your interview, think about the role you will play with the customers of Casella Waste Systems and potential reasons they could feel their service lacked. In your answer, be sure to highlight your ability to listen attentively to the needs of the customer and do what is necessary to help fix any situation that you would face on the job. If you have experience in handling customer complaints, be sure to talk about that experience as well.

Ryan's Answer #1
"In my current role as a route driver in the beverage industry, I am often the whipping post for customers a I am face to face with them for a significant amount of time. I've had customers complain about price increases and products being out of stock, all when I've had no part of those decision making processes. I always take the approach of reflectively listening to the customers and ensuring them that I would make their voice heard. When needed, I would contact my sales rep or manager to pass along concerns and follow up with the customer as well. In this role, I would take that same approach while holding myself accountable for my own actions."
Ryan's Answer #2
"When on a collection route, I fully understand that I am the face of the company in front of customers. I would always hold myself in the most professional manner. If a customer were to vent about their service, costs or any other complaints, I would be sure to listen to all of their concerns, answer any questions that I could and take any question I couldn't answer to someone that could within the organization. Customers want to be heard and the difference between providing a listening ear and not doing so can mean a lost customer in no time."
4.
In what ways would our clients here at Casella Waste Systems benefit from your knowledge and services?
This question is your chance to talk about the unique skills and knowledge that you would bring to Casella Waste Systems and that is exactly what your interviewer is looking to hear. In your answer, keep your focus centered on how clients of the organization will benefit from the things that you bring to their table because Casella Waste Systems is client focused in all that they do. To be effective with this answer, be sure to do your research on the clients at Casella Waste Systems and think about how your experience will be beneficial for them.

Ryan's Answer #1
"As you can see from my resume, I have extensive experience in risk management in the healthcare industry. Having worked with some major players in the industry, your healthcare clients would benefit the most from the experience and solutions I could help provide them. Not to leave other industries out, I think my experience in the healthcare realm will also translate nicely to your clients in other areas of the private sector."
Ryan's Answer #2
"Having worked in accounting and tax law in a few different industries during my career to this point, I also have the unique experience of creating new organizational policies and procedures in my current role. In hearing more about this role, I think this experience would be very beneficial for your clients as I would be helping advise them in their practices and creating new policy would be crucial in that process."
5.
Due to the nature of Casella Waste Systems business and services we may ask that you complete a full background check. Are you willing to comply?
Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information.

If you have a clean record: "I can fully understand why Casella Waste Systems would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Ryan's Answer #1
"I can fully understand why Casella Waste Systems would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Ryan's Answer #2
"If you have a mark on your record: "I can fully understand why Casella Waste Systems would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."
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