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Cartier Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

At Cartier we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

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Cartier Interview Questions

  1. 1.

    At Cartier we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Cartier S.A.. Take this as an opportunity to reiterate your loyalty.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  2. 2.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

      Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.

      Rachelle's Answer #1

      "In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

      Rachelle's Answer #2

      "I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."

  3. 3.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

  4. 4.

    At Cartier we pride ourselves in our high end products. Walk me through your experience in selling high end products.

      Cartier S.A. products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

      Rachelle's Answer #1

      "I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

      Rachelle's Answer #2

      "I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Cartier S.A.."

  5. 5.

    Tell me something about yourself that I wouldn't know from reading your resume.

      The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

      Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)

      Rachelle's Answer #1

      "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

      Rachelle's Answer #2

      "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

  6. 6.

    At Cartier we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

      Talk to the interviewer about the ways that you would like to see your career flourish. What can Cartier S.A. offer you that you are not receiving with your current employer? Show your enthusiasm for career growth with Cartier S.A..

      Rachelle's Answer #1

      "I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Cartier S.A. as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

      Rachelle's Answer #2

      "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

  7. 7.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

      Have you ever faced a time, in the workplace, where you were put to the test when it came to your integrity? Perhaps a co-worker has asked you to lie, or you were tempted to be dishonest on your time sheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest.

      Rachelle's Answer #1

      "Last year our manager went away on vacation for three weeks. Some of my co-workers wanted to falsify our time sheets to reflect overtime hours that we did not work. I disagreed and was able to convince them that it was a bad idea and certainly not worth being fired over."

      Rachelle's Answer #2

      "I once had a subordinate that would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening, and I certainly did not ask anyone to work outside of their scheduled shift. The situation was cleared up later."

  8. 8.

    Why do you want a career with Cartier?

      You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Cartier S.A. before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.

      Rachelle's Answer #1

      "I am newer to my career and feel that Cartier S.A. will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

      Rachelle's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

  9. 9.

    Tell me about your experience in training and coaching others.

      The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.

      Rachelle's Answer #1

      "In my last position, I trained new hires on how to use our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."

      Rachelle's Answer #2

      "If you lack experience in training and coaching, you can respond with: "I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others best."

  10. 10.

    At Cartier we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

      Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

      Rachelle's Answer #1

      "I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Cartier S.A.."

      Rachelle's Answer #2

      "I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

  11. 11.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  12. 12.

    At Cartier we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

      Assure the interviewer that you are dedicated to your professional growth and that you can see yourself quickly advancing with Cartier S.A.. Give an example of how you maintain a dedication to your growth and advancement in the workplace.

      Rachelle's Answer #1

      "I am very career focused and would like to see my career grow into a management focused role. I have been reading books on leadership this year which is helping me to prepare for the responsibility when the opportunity comes my way."

      Rachelle's Answer #2

      "I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Cartier S.A. and taking full advantage of any additional workshops and courses that come my way."

  13. 13.

    How do you think we can be more innovative at Cartier?

      The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This is a smart way for Cartier S.A. to test your knowledge of their organization as well.

      Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

      Rachelle's Answer #1

      "I know from my research that Cartier S.A. puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. The customer could take photo's with your product, and they would post it on their social media accounts. You can never have too much exposure to places like Facebook, Instagram, and Snapchat."

      Rachelle's Answer #2

      "It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very clean and energetic. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."

  14. 14.

    What is the most expensive product or service you have ever sold?

      The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

      Rachelle's Answer #1

      "I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

      Rachelle's Answer #2

      "The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"

  15. 15.

    Do you have any formal sales training or certifications?

      Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Cartier S.A..

      Rachelle's Answer #1

      "I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

      Rachelle's Answer #2

      "I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

  16. 16.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

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  17. 17.

    At Cartier we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

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  18. 18.

    Do you personally own any of our product? What is your favourite product from Cartier?

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  19. 19.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

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  20. 20.

    At Cartier we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value, if hired.

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  21. 21.

    At Cartier we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

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  22. 22.

    Collaboration is important to us at Cartier. How do you motivate your fellow team members?

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  23. 23.

    When have you had to adapt to change?

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  24. 24.

    Do you feel performance should be rewarded over experience?

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  25. 25.

    At Cartier, we like to reward our best employees. How do you feel about performance incentives?

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  26. 26.

    Would you consider yourself a creative person?

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  27. 27.

    At Cartier we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

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  28. 28.

    What kind of people do you enjoy working with?

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  29. 29.

    I have worked with Cartier for 12 years now. What questions do you have for me?

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  30. 30.

    Are you applying for any other jobs?

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