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Cargolux Airlines International Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

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Cargolux Airlines International Interview Questions

  1. 1.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

      Assure the interviewer that you have exposure to NAFTA and that you understand the important part that it plays in international shipping and air freight. Give yourself a rating from 1-10 and explain your answer.

      Rachelle's Answer #1

      "I attended NAFTA training through the Global Training Center in 2015. On a scale of 1-10, I would say that I am a nine regarding my NAFTA knowledge. If you have additional training in international shipping, I am happy to participate as well. You can never know too much!"

      Rachelle's Answer #2

      "I have had to study the details surrounding NAFTA and international shipping; however, I am newer to my career in air freight. I would rate myself as a 5 out of 10. I love to learn, and I am happy to study up as much as needed."

  2. 2.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

      The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers, so it is vital that you can showcase your ability to remain patient and professional in workplace situations.

      Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions.

      Rachelle's Answer #1

      "I do consider myself a patient person. I would rate myself an eight /10 for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping under stress."

      Rachelle's Answer #2

      "I was once managing a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

  3. 3.

    Air freight is all about timeliness. How do you manage your time?

      What tools do you use to stay on task and meet deadlines? How do you prioritize when everything demands your attention at once? Think about the ways you manage your projects and daily tasks. Perhaps you set yourself a lot of reminders or utilize the calendar on your smartphone or Outlook. Sometimes a to-do list is helpful when you're managing your time because it can help you prioritize what needs to happen next. Paying attention to which tasks require the most time and which ones bring the most value are ways you can pick and choose what needs to happen in your schedule. What are some ways you have found work best for you to manage your time at work?

      Rachelle's Answer #1

      "Each time my boss changes his schedule, I need to drop what I am doing and rearrange his meetings or travel plans. These changes happen quite often, so I very well know that a schedule made is not always a schedule kept. I stay ahead of these changes by remaining organized and leaning on the company's internal applications and CRM to organize my files and the data that I need."

      Rachelle's Answer #2

      "I manage my time through the use of calendar tools as well as setting priority tasks for myself, first thing in the morning. My time management skills are strong."

  4. 4.

    At Cargolux Airlines International we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

      Hiring new employees is a costly and time-consuming task. If on-boarded, do you see a long-term career fit with Cargolux Airlines International SA? Assure the interviewer that you plan to commit to the company for as long as possible.

      Rachelle's Answer #1

      "I have a keen interest in freight and logistics. I have some educational background in warehousing and logistics as well. This position is a long-term career plan for me, and I would like to stay with Cargolux Airlines International SA as long as possible."

      Rachelle's Answer #2

      "I appreciate that Cargolux Airlines International SA promotes from within, whenever possible. I am most certainly looking to join an organization that will have me for the long term, and invest in my career progression at the same time."

  5. 5.

    What career path interests you the most with Cargolux Airlines International?

      This question is where it is essential to have completed some research on Cargolux Airlines International SA before your interview. Be sure to envision where you can see yourself fitting, and growing, with the organization before your interview. Do some research on what a career path could look like with Cargolux Airlines International SA.

      Rachelle's Answer #1

      "What interests me most about Cargolux Airlines International SA is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into an xx role, then an xx position. Eventually, an xx or xx position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

      Rachelle's Answer #2

      "It appears there are a lot of career path opportunities with Cargolux Airlines International SA such as A, B, and C. Do you have a specific career path in mind for me, or for this particular position?"

  6. 6.

    We value our company culture at Cargolux Airlines International. In your opinion, why is it important to develop relationships with coworkers?

      This answer may seem obvious to you because enjoying your time with coworkers is sometimes the best part about the job! If you aren't a naturally social person, this question may seem more challenging to answer.

      Talk to the interviewer about how you develop relationships with coworkers when you start a new job. Think about what is important to you about these relationships. Do your co-workers motivate you when you feel overworked? Do your coworkers give you a reason to show up to work when your boss has been giving you a hard time?

      Rachelle's Answer #1

      "I value my relationships with my coworkers because we support each other and make each other laugh when the work environment becomes intense. I have a coworker that I eat lunch with every day. We've helped each other out by simply listening to what's going on in each other's lives. It's nice to have colleagues who understand you on a personal level."

      Rachelle's Answer #2

      "All of the colleagues I have worked with have shared a very respectful relationship with me. We have similar goals, and we exchange knowledge to accomplish those things to the best we can. Each of us has a part in the company's success, and we utilize communication to make it happen."

  7. 7.

    At Cargolux Airlines International we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer #1

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer #2

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  8. 8.

    Do you have experience with challenging shipments such as temperature controlled packages?

      Sensitive freight can be a tricky task. Talk to the interviewer about any experience that you have with packages that need extra care and attention.

      Rachelle's Answer #1

      "I have shipped some challenging and sensitive freight including temperature controlled, live animals, and fragile items. I enjoy the challenge associated with sensitive freight. If I am unsure of how to appropriately handle a package, I will not hesitate to ask."

      Rachelle's Answer #2

      "I may be newer to my career in air freight; however, I understand that packages such as temperature controlled shipments, or shipments containing live animals, can be a major challenge in the air freight industry. I am eager to learn more about the ins and outs of this business."

  9. 9.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

      You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

      Rachelle's Answer #1

      "When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."

      Rachelle's Answer #2

      "The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."

  10. 10.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

      Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

      Rachelle's Answer #1

      "I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."

      Rachelle's Answer #2

      "I prefer to build relationships by making others feel they are important to me. When meeting new people, I will ask a question related to their area of expertise, and try to learn something from them."

  11. 11.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is essential for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer #1

      "Three years ago, I worked for Company X in a very similar position. It required less team supervisory experience but additional educational components. The role also involved shift work and the ability to lift up to 50 lbs on a regular basis. These factors prepared me for a position like this one."

      Rachelle's Answer #2

      "The position that most relates to yours would be the role in which I currently work. This position with Cargolux Airlines International SA offers more growth potential; however, the roles sound quite similar."

  12. 12.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer #2

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  13. 13.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer #1

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer #2

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  14. 14.

    Do you have experience working with a customs brokerage firm?

      A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

      Rachelle's Answer #1

      "I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."

      Rachelle's Answer #2

      "I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by Cargolux Airlines International SA."

  15. 15.

    At Cargolux Airlines International we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for Cargolux Airlines International SA since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer #2

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

  16. 16.

    At Cargolux Airlines International we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  17. 17.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

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  18. 18.

    Working in air freight can be a stressful job. How do you handle stress on the job?

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  19. 19.

    What is your current salary?

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  20. 20.

    What unique qualities about yourself would you bring to our company?

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  21. 21.

    What leadership qualities do you possess?

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  22. 22.

    What causes you to feel dissatisfied on the job?

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  23. 23.

    Do people see you as a trustworthy and honest individual?

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  24. 24.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

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  25. 25.

    When have you had to think quickly in response to sudden change?

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  26. 26.

    If you were hired to work for Cargolux Airlines International today, what would you accomplish first?

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  27. 27.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  28. 28.

    In your opinion, what makes you a great problem solver?

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  29. 29.

    Why should we hire you at Cargolux Airlines International?

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  30. 30.

    Would you consider yourself a creative person?

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