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Caresoft Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Do you prefer to work in a team based position or individually?

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Caresoft Interview Questions

  1. 1.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).

      Rachelle's Answer

      "I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

      Rachelle's Answer

      "I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"

  2. 2.

    What sources do you look to when you need to solve a complicated problem?

      The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem.

      Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.

      Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

      Rachelle's Answer

      "When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

      Rachelle's Answer

      "If there's a complicated problem, I'll write out what I think the possible solutions would be, and make a note of what my gut tells me to do. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience than I and look to my mentors, their experience, and the training resources, as well as potentially talk the problem out with coworkers or my boss."

  3. 3.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer

      "I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

  4. 4.

    How would you describe your relationship with your customers or clients?

      Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.

      Rachelle's Answer

      "My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

      Rachelle's Answer

      "I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."

  5. 5.

    We have a very specific personality type that fits well with the strong corporate culture at Caresoft. Describe your personality in 3 words.

      This question is a high-stress question if you are not prepared to discuss your personality, and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.

      Review Caresoft, Inc. website and see if you can source any recurring keywords in their job postings or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that Caresoft, Inc. is looking for.

      Rachelle's Answer

      "If I could describe my personality in 3 words I would say that I am communicative, helpful, and enthusiastic. I know that Caresoft, Inc. is looking for individuals who work well as part of a team, and someone who brings a great amount of energy. That is me! I would be a great fit for the culture you have created here."

      Rachelle's Answer

      "Here are some other words you can use to describe your personality:

      - Adaptable
      - Considerate
      - Diligent
      - Inventive
      - Persistent
      - Resourceful
      - Sensible"

  6. 6.

    Tell me about a project you completed recently that was ahead of schedule.

      Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.

      Rachelle's Answer

      "In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."

      Rachelle's Answer

      "In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."

  7. 7.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is crucial for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer

      "In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."

      Rachelle's Answer

      "I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."

  8. 8.

    When do you feel your leadership skills are most effective?

      When you have a great relationship with the individuals you are leading, your leadership skills will be the most effective.

      Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.

      For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

      Rachelle's Answer

      "My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them to achieve their goals, they are more likely to be an engaged part of the team."

      Rachelle's Answer

      "My skills are most effective when we face a tight deadline and have to push through. I pride myself on being and an excellent motivator."

  9. 9.

    How do you manage your time?

      The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks.

      Rachelle's Answer

      "I manage my time by exercising the idea of 'time-blocking.' This process means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

      Rachelle's Answer

      "Very carefully! I prioritize deadlines and work that needs completion then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

  10. 10.

    How do you motivate others on your team?

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

      Rachelle's Answer

      "I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

      Rachelle's Answer

      "I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."

  11. 11.

    How would you rate your performance in this interview so far?

      The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.

      If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

  12. 12.

    How do you evaluate success among your team members?

      When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer

      "I typically have KPI's (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

  13. 13.

    Have you ever broken a confidentiality agreement?

      Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

      Rachelle's Answer

      "I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

      Rachelle's Answer

      "Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer."

  14. 14.

    Tell me about a time when you took on a new course to study in order to improve your own work performance.

      Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.

      Rachelle's Answer

      "Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."

      Rachelle's Answer

      "I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss like using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."

  15. 15.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Rachelle's Answer

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Rachelle's Answer

      "Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."

  16. 16.

    How do you handle communicating bad news to a fellow worker or subordinate?

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  17. 17.

    If you could start your career over again, what direction would you take?

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  18. 18.

    This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Caresoft while setting a strong groundwork of trust with your new team members?

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  19. 19.

    At Caresoft we do everything to ensure that our clients are satisfied. What is your client service philosophy?

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  20. 20.

    In this role with Caresoft you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?

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  21. 21.

    This position with Caresoft requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

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  22. 22.

    At Caresoft we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.

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  23. 23.

    We have many strong competitors. What makes Caresoft stand out, and how could we improve?

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  24. 24.

    What do you know about our clients at Caresoft and the types of services we offer?

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  25. 25.

    We have a healthy yet competitive culture at Caresoft. How do you track your personal successes and metrics? How often do you look at your KPI's?

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  26. 26.

    Are you currently interviewing with any of our competitors? Why do you want to work for Caresoft over any of our competitors?

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  27. 27.

    When have you had to change a major component of your project due to new information being presented?

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  28. 28.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  29. 29.

    What type of manager brings out the best in you?

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  30. 30.

    How do you explain complicated concepts to those who may not understand?

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  31. 31.

    How do you balance life and work?

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  32. 32.

    How would you prefer to be compensated?

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  33. 33.

    What is your long-range career objective?

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