MockQuestions

Capita Mock Interview

To help you prepare for a Capita job interview, here are 35 interview questions and answer examples.

Capita was updated by on July 16th, 2021. Learn more here.

Question 1 of 35

Tell me about a time when you had a disagreement with a co-worker. What did you do and what was the outcome?

Everyone has disagreements at work. Do not tell the interviewer that you have never had a disagreement. Rather, talk about the positive outcomes associated with the disagreement and your ability to solve conflict.

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35 Capita Interview Questions & Answers

Below is a list of our Capita plc interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Behavioral

    1. Tell me about a time when you had a disagreement with a co-worker. What did you do and what was the outcome?

  • Behavioral

    2. Tell us about a time when you had to work with a diverse group of people that did not all have the same view on work projects.

  • Behavioral

    3. At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer.

  • Behavioral

    4. Tell us about a time when you had to change a major component of your project due to new information being discovered. What did you do?

  • Behavioral

    5. Give me an example of a time when you had to be extra diligent in order to meet a deadline.

  • Customer Service

    6. At Capita plc we work with both the public and private sector. Please tell us about your experience with both sectors. What are the primary differences between the sectors and how do you change your work style based on the client you are working with?

  • Discovery

    7. What characteristics or events have contributed towards your success as a leader?

  • Discovery

    8. At Capita plc we are purpose-driven. What specific Capita plc purpose attracted you to apply to us?

  • Discovery

    9. If you were hired today, what would you accomplish first?

  • Discovery

    10. Why is this job with Capita plc right for you, at this time in your career?

  • Discovery

    11. What type of manager brings out the best in you?

  • Discovery

    12. How would your most recent manager describe you?

  • Discovery

    13. When you suffer a setback, how does that emotionally affect you and your work?

  • Discovery

    14. Do you always double check or proofread your work?

  • Discovery

    15. Have you ever broken a confidentiality agreement?

  • Discovery

    16. Describe to me your ideal employer.

  • Discovery

    17. At Capita plc we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

  • Discovery

    18. What are your salary expectations?

  • Discovery

    19. Capita plc seeks to hire those with above average communication skills. Describe your communication style to me.

  • Discovery

    20. What part of this career brings you the most stress?

  • Discovery

    21. Would you be willing to work over 40 hours a week?

  • Discovery

    22. Tell me something about yourself that I wouldn't know from reading your resume.

  • Discovery

    23. At Capita plc we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

  • Discovery

    24. At Capita plc we deal with sensitive and confidential client information. Are you willing to complete a full background check?

  • Discovery

    25. Walk me through your post-secondary education and how it will help you in your career with Capita plc.

  • Discovery

    26. Our industry is a competitive one. Why do you specifically want to work for Capita plc?

  • Leadership

    27. What decisions did you routinely make in your last position?

  • Leadership

    28. Have you progressed in your career as you have expected?

  • Management

    29. How do you evaluate success among your team members?

  • Management

    30. How do you make tough decisions knowing they will affect your entire team?

  • Operational

    31. What are your thoughts on web-based, click to chat support solutions?

  • Situational

    32. We put a great deal of pride in our customer service at Capita plc. How will you contribute to our high customer service standards?

  • Situational

    33. At Capita plc we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

  • Technical

    34. Tell me about your experience in the field of IT services.

  • Technical

    35. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?