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Caffe Nero Interview
Questions

33 Questions and Answers by Ryan Brown

Question 1 of 33

What characteristics do you feel a good barista will have?

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Caffe Nero Interview Questions

  1. 1.

    What characteristics do you feel a good barista will have?

      Display to the interviewer that you have what it takes to be a great barista! First, you should fully understand the requirements to be a barista. You can research the career path as well as refer to the Caffe Nero website and job description. Keep your answer to the point, and positive.

      Ryan's Answer #1

      "I see in your job description that you are seeking someone who can multitask, be friendly, and is reliable. In addition to these requirements, I feel that a good barista will be willing to learn new beverages, work well as part of a team, and provide top notch customer service. I do not know everything about specialty drinks but from what I understand - you provide excellent training at Caffe Nero."

      Ryan's Answer #2

      "Here are some other skills a barista should have:

      - Outgoing personality
      - Ability to do basic math at a quick pace
      - Active listening skills for order taking
      - Strong customer service skills
      - The desire to be around groups of people all day
      - Memorization and strong recall abilities
      - Ability to work well with a team of varying personalities
      - Interest in the coffee shop culture
      - Interest in hygiene
      - Investment in health and safety protocols
      - Patience
      - Dispute resolution skills"

  2. 2.

    At Caffe Nero we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?

      When you work in the customer service industry, you should expect to have different hours. If there are some restrictions on your schedule, this is the time to discuss with the interviewer. Be firm about your limitations but also offer some flex in return.

      Ryan's Answer #1

      "I am happy to work the majority of shifts; however, I do take morning classes on Mondays, Wednesdays, and Fridays. I am available to work the later shift on those days."

      Ryan's Answer #2

      "I have no restrictions on my schedule and am happy to be a team player by taking any shifts you need. I am also eager to work so I can take many overtime shifts and some holidays."

  3. 3.

    As you know, we have a lot of competitors in this industry. Why do you want to work for Caffe Nero?

      Researching the company is an essential step before your interview. Part of that research is going to include learning who the competitors are, and why Caffe Nero stands apart from the rest. Keep your answer to the point, and positive.

      Ryan's Answer #1

      "The culture at Caffe Nero is very desirable. You have a reputation for investing in your staff through continued education and incentives which seems to keep your employees engaged. I am also very impressed with the online reviews that I have read. You have a great reputation!"

      Ryan's Answer #2

      "I want to work for Caffe Nero because I have been a patron for many years. I have always been a loyal customer because of the high-quality food and beverages, as well as the friendly atmosphere."

  4. 4.

    Thank you for spending your time interviewing with Caffe Nero. I realize I have asked you a lot of questions. Do you have any questions for me?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in this industry over the past three years?
      - Is there any reason why you would not hire me?

      Ryan's Answer

      "Thank you for asking! Yes, I do have a question for you. When we were speaking earlier about scheduling and my availability, I was wondering if your schedule stays the same from week to week or if you offer a range of shifts to all of your employees?"

  5. 5.

    Walk me through your industry related experience. Which role was your favorite, and why did you leave?

      This question is a loaded one because the interviewer is trying to understand the attitude you bring with you to work and why you would choose to leave a position that makes you happy. Take a few minutes to walk the interviewer through your resume.

      Ryan's Answer #1

      "I have worked in the customer service / restaurant industry for the past 3 years. My favorite role was with Company ABC because the culture was friendly and collaborative. I only left because I relocated to a different city. I am excited about the opportunity with Caffe Nero because the culture feels similar. I see a strong fit here."

      Ryan's Answer #2

      "My favorite role was with Company XYZ and; although I enjoyed it, the time came for me to seek a position with a higher wage, and potential to become the manager. There was minimal growth opportunity there, so I chose to move forward in my career. We parted on great terms and the owner is still an employment reference of mine."

  6. 6.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

      Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

      Ryan's Answer #1

      "I am often asked to perform tasks outside of my wheelhouse. These tasks include customer dispute resolution and interviewing potential new employees. I am a diverse employee and am happy to take on additional functions."

      Ryan's Answer #2

      "Because I am new to my career, I have not had much experience with this. However, I am adaptable. I will use all available resources and research possibilities to find out what I need to do and how to do it."

  7. 7.

    At Caffe Nero, we value accuracy and a job well done. Do you always double check or proofread your work?

      Double checking and proofreading are essential parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Ryan's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."

      Ryan's Answer #2

      "I try to, but in today's quick response age, I know that I send emails with typos on occasion. I concentrate very well on reports and presentations, and I do ask other people to review important letters or emails before sending them."

  8. 8.

    How would your favorite teacher or professor describe you?

      Talking about yourself can be challenging, especially for your first interview. Your favorite teacher is someone who recognizes your hard work and your talents. They may be impressed with your writing and communication skills, how well you work in groups, and your enthusiasm. If you have spent any time one-on-one with your teacher and received feedback, share what you have learned from them. Talk about how they noticed your strengths and helped you to develop them. Your perseverance, kindness and hard working spirit are all great qualities to share in your interview.

      Ryan's Answer #1

      "My favorite professor always said that I was very disciplined and attentive. I took that as a great compliment because he was a very focused personality as well."

      Ryan's Answer #2

      "One of my professors gave me a huge compliment of asking me to research and edit his book after I graduated, as a contributor to his research project. So, not only does he think that I am a great writer, but he also trusts my project management skills, researching, and editing skills. He also knew this would be on top of my 9-to-5, so he knows that I can take on any task no matter what the obstacles may be."

  9. 9.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Ryan's Answer #1

      "Currently, I earn a base salary of $25,000 per year plus a potential 20% annual bonus. Last year my earnings were $29,000, and I would like to stay in the same range or slightly higher."

      Ryan's Answer #2

      "I am currently making $12/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  10. 10.

    Have you ever come to Caffe Nero as a customer? Tell me about your experience.

      The interviewer is genuinely interested in your experience as a customer. If you have been a customer at Caffe Nero, speak openly and positively about your experience. If your experience was not a positive one be sure to handle that tactfully and with substantial discretion. It is important to note that you should always be a patron before applying/interviewing. 'I have never come here' will never be an acceptable answer.

      Ryan's Answer #1

      "I am a regular customer at Caffe Nero because your location is convenient, your customer service is always friendly, and your product is consistently fresh."

      Ryan's Answer #2

      "I have not frequented this location often; however, the times that I have come here, I always leave impressed and well taken care of."

  11. 11.

    From your understanding of our job posting, what do you feel your primary duties will be with Caffe Nero?

      The interviewer would like to know that you fully understand the duties associated with this position. Have you read and absorbed the job description? Do you have a clear understanding of the tasks outlined by the hiring manager during the interview? Assure the interviewer that you will exceed their expectations.

      Ryan's Answer #1

      "I understand that Caffe Nero puts their primary focus on personal customer service and quality products. From what I have researched, the primary duties of this role will be to represent Caffe Nero proudly through excellent service. This responsibility includes preparing beverages correctly the first time, ensuring that cleanliness is kept in the shop and keeping inventory levels accurate."

      Ryan's Answer #2

      "I have read through the job posting in details and feel that my primary duties will be to prepare beverages, greet the customers, and handle transactions accurately. Are there other expectations, in this role not outlined in the job posting?"

  12. 12.

    Have you ever had to fire an employee? What were the reasons for their termination?

      Terminating an employee is never a task that people like to do. Talk to the interviewer about how you go about employee terminations. What does that conversation usually look like?

      Ryan's Answer #1

      "I have had to terminate employees in the past, yes. These terminations generally stemmed from missed targets or insubordination. I find it challenging to terminate employees because you do care about them and their well being. I have to remind myself that I did absolutely everything that I could to ensure their success but, I cannot carry the full weight."

      Ryan's Answer #2

      "Unfortunately this is a part of wearing your management hat. I recently had to separate employment with someone who was under-performing. We coached the employee in question, offered additional learning experiences and worked with them on a performance improvement plan. It was the right person in the wrong role, and we had to decide to move forward."

  13. 13.

    List the top 3 skills that you have acquired in your last role, that will help you in this position with Caffe Nero.

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.

      Ryan's Answer #1

      "In my last role, the top 3 skills that I acquired were customer service, stronger communication skills, and transaction handling."

      Ryan's Answer #2

      "Here is a list of hard and soft skills that you may have acquired along the way:

      - Software or Hardware
      - Computer Programs
      - Languages
      - Listening Skills
      - Feedback Acceptance / Providing Feedback
      - Assertion
      - Negotiations
      - Decision Making
      - Diversity Awareness"

  14. 14.

    How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These traits should include buzzwords such as introverted, energetic, and confident.

      Ryan's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Ryan's Answer #2

      "Here are some descriptive personality words:

      - Adventurous
      - Calm
      - Determined
      - Energetic
      -Flexible
      - Honest
      - Imaginative
      - Meticulous
      - Organized
      - Persuasive
      - Resourceful
      - Talkative"

  15. 15.

    Are you familiar with the types of products that we serve at Caffe Nero?

      It is critical that you research Caffe Nero before your interview. Take note of their most popular products and any new, or seasonal, products that may have been released recently.

      Ryan's Answer #1

      "From what I understand you have all of the basics including light, medium and full-bodied coffee's. Your specialty at Caffe Nero appears to be on hot and cold creations such as coffee and tea-based latte's. I am eager to try your new cold brew coffee this summer!"

      Ryan's Answer #2

      "I am familiar with your products! I am a dedicated customer and already know a good portion of the menu at Caffe Nero. I am very excited to work here!"

  16. 16.

    At Caffe Nero we offer many corporate growth opportunities to our star employees. Where do you see your career with Caffe Nero taking you?

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  17. 17.

    At Caffe Nero we receive many applications on a daily basis. Why should we hire you?

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  18. 18.

    At Caffe Nero we want to be the best in the coffee industry. Where do you think we could improve?

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  19. 19.

    At Caffe Nero we have very high standards when it comes to food safety. Have you ever taken any food safety or hygiene related courses?

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  20. 20.

    At Caffe Nero we have had previous concerns with employee theft. How would you handle it if you caught an employee stealing?

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  21. 21.

    If a customer complained that you gave them incorrect change, what would you do?

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  22. 22.

    Give me an example of a time when you went above and beyond.

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  23. 23.

    Where do you see yourself a year from now?

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  24. 24.

    How does this position with Caffe Nero fit into your career goals?

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  25. 25.

    Describe your leadership qualities.

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  26. 26.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  27. 27.

    Days can sometimes be stressful at Caffe Nero. How do you handle stress on the job?

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  28. 28.

    Outside of work, what type of creative activities do you like to pursue?

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  29. 29.

    How many days were you absent from work last year?

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  30. 30.

    At Caffe Nero, we believe that everyone has leadership capabilities. Do you see yourself a leader? When have you led a team?

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  31. 31.

    On a scale from 1 to 10, how honest are you?

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  32. 32.

    What causes you to feel dissatisfied on the job?

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  33. 33.

    At Caffe Nero, we are looking for reliable employees who come to work on time. Do you have reliable transportation?

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