Have you ever been involved in quality improvement initiatives in the pharmacy setting?

"Yes, early in my career in the hospital pharmacy setting, I was involved in a system-wide quality improvement initiative surrounding patient data access. I represented the pharmacy to ensure that the patient data we needed was available in real-time so that our staff could be proactive in patient interventions on the hospital and clinic floors. Coming to the retail pharmacy setting at CVS Pharmacy, I'd love to be involved in quality measures that focus on great service for your customers."

Pharmacists are positioned to assist in the overall quality improvement of a retail pharmacy setting, and your interviewer at CVS Pharmacy knows this well. In asking this question, they are simply looking to hear if you have any formal experience in quality improvement projects as a Pharmacist and if you have any interest in quality initiatives if hired at CVS Pharmacy.

At CVS Pharmacy, quality in the pharmacy comes down to patient safety and creating a simplistic design for customers. Talk about any experience you have in leading or participating in quality improvement efforts throughout your career. If you don't have formal experience, that is okay. Explain that you are aware of the importance of focusing on quality service improvement and won't hesitate to chime in as a Pharmacist at CVS Pharmacy.

At CVS Pharmacy, we are customer-obsessed and put the needs of our customers first. How do you ensure that you always put the customers' needs first as a Pharmacist?

"I have a rule always to treat my customers how I would want to be treated in a store or establishment. Customer service is vital to any pharmacy's success because, without return customers, success would be difficult. My approach is to always bring an empathetic and personalized approach to the customers I work with, taking time to ask how their day is going and how I can help them. I look forward to building long-lasting relationships with community customers at CVS Pharmacy."

Like most retail environments, CVS Pharmacy has to compete with other companies in the industry, which means that business can go down with one honest mistake or bad customer experience. Your interviewer needs to hear that you work with a strong focus on the needs of the customers you work with in every interaction you have.

Discuss how you ensure that your customers receive the best service. Highlight the interpersonal skills and personality traits that make you an excellent Pharmacist to work with from the customers' perspectives.

Talk about a time you received constructive feedback on your work. What did you learn from this situation that you can bring to the CVS Pharmacy team?

"Early in my career, I was given feedback from a mentor that I wasn't taking enough time with individual customers when the pharmacy was busy. I didn't realize at the moment that I was doing more harm than good by trying to keep the traffic flowing, I thanked my mentor for the feedback and assured her that I would try to give each patient the time they deserved. I've taken this advice with me for the remainder of my career."

Feedback, no matter who it comes from, is essential for clinical education for a Pharmacist. Your interviewer poses this question to get a feel for your ability to take constructive criticism healthily and turn it into something positive.

Before interviewing for a Pharmacist role at CVS Pharmacy, think back to a time your work received criticism during your career or pharmacy school. Demonstrate that you can take correction with a good attitude. Talk about how you listened, made changes, and respected the person's criticism.

In our environment at CVS Pharmacy, you will sometimes come across rude customers as a Pharmacist. How would you handle a customer who is aggressive towards you or a colleague?

"I know that customers are just people like the rest of us; sometimes we all have bad days! If a customer was upset, I would ensure that they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. In my current role, I have had to work with patients who are in pain and short on patience. I always reassuringly talk to them and let them know that I am working with them as quickly as I can."

The retail pharmacy setting can bring tired, worn out, sick, and sometimes angry customers, and this is especially true at a large pharmacy like CVS Pharmacy. If they are seriously considering you to join as their next Pharmacist, your interviewer wants to know that you will be able to handle the toughest of customers that come through the pharmacy door.

In retail, it's important to maintain a cheerful, calm demeanor, even when dealing with angry or frustrated customers. Describe your experience dealing with unruly customers, or talk about how you imagine you would deal with a negative customer experience. Any experiences you can speak about will go a long way in proving to your interviewer that you can handle any customer situation as a Pharmacist at CVS Pharmacy.

Tell me about a time you had too many things to do and were required to prioritize your tasks as a Pharmacist. What did you learn from this situation that you can bring to the CVS Pharmacy team?

"At the beginning of my shift, I like to have a quick huddle with the team on staff that day in the pharmacy to discuss any issues. That helps set the stage for open communications throughout the day. A couple of months ago, two staff members had to go home with a bad stomach illness. Prioritization became key because it was a busy day. I worked through the customers in the store first, like I always do, but this time with a more keen eye and urgency. When we had an empty counter, we handled the phone calls and other administrative tasks. In the meantime, we called other staff to see if they could join our shift, and we were fortunate to find one person to come in."

Working as a Pharmacist at CVS Pharmacy can be overwhelming, with demanding customers in-person, in the drive-through, and on the phone. That can mean several competing priorities at one time. Your interviewer wants to know that any Pharmacist they hire can prioritize tasks and work through those priorities quickly.

When answering this question, walk the interviewer through your process of prioritizing and explain why it works for you. Describe the situation and your thought processes involved. Explain the different levels of importance of each task and how you decided to work through things the way you did. You may also mention the tools or resources you use to stay on task in your work as a Pharmacist.

Talk about a time you went above and beyond for a customer, patient, or colleague as a Pharmacist. Why was doing so important in the moment?

"During my early years as a Pharmacist in a small and privately owned community pharmacy, I learned the importance of going the extra mile for customers from my mentor and owner of the shop. We had a regular customer who was unable to walk but was still very proud to drive herself and her wheelchair to our store weekly. If I had time, I always offered to take her out the front door, help her in her vehicle and see that she made it away okay. Our conversations helped build a bond, and these are things I'm looking forward to in a community setting with CVS Pharmacy."

At CVS Pharmacy, customer service always comes first, and Pharmacists are the real tone setters in the pharmacy. The CVS customer expects to be greeted by helpful staff who do their best to help them find what they're looking for, and your interviewer needs to know that you would be willing to go the extra mile for their customers if you are hired as their next Pharmacist.

Demonstrate that you can do more than the bare minimum by talking about a time you went above and beyond the call of duty in your work as a Pharmacist. Show that you can react appropriately when you see that someone has a need that goes beyond your usual day-to-day expectations.

If you were to join CVS Pharmacy, how would you go about building trusting relationships with our staff from day one?

"First, this would come down to opening up and letting staff get to know me as a person while I look to get to know them as well. Trust starts with that personal connection. From there, I cement trusting relationships through my words and action, doing what I say I'm going to do and saying what I'm going to do at all times."

Building positive and professional working relationships is necessary as a new Pharmacist at CVS Pharmacy to ensure that you hit the ground running from your first day on the job. Your interviewer wants to know that you will make the first move to build and mend relationships on the job with all staff, including your Pharmacist colleagues, administrative leaders, and pharmacy support staff.

Put some serious thought into how you best build relationships with your new colleagues and come prepared to discuss your plan if hired at CVS Pharmacy. To build those relationships, you may ask a lot of questions, schedule one-on-one meetings with key colleagues, build trust through keeping your commitments, and get to know your colleagues on a personal level.

Have you ever made a suggestion requesting change in work processes or duties during your career as a Pharmacist?

"Having had formal training and experience in healthcare quality initiatives, I always keep an eye out for process improvements that either cut waste, cut costs, or improve the customer experience. Two years ago, my employer noticed a significant increase in customer traffic in the early evening hours. Over one week, I tracked the number of customers in two hours and compared it to years prior on the same date, and it was easy to see we were busier. I approached our Pharmacy Director about both looking into increasing staff during those hours and adding a second till to our check-out area. The director thanked me for my suggestions and quickly implemented a few changes."

The most successful retail pharmacies are always growing and adapting to better serve their customers, and CVS Pharmacy is no exception. CVS Pharmacy lists innovation as one of its Heart at Work behaviors that are key to its success. Your interviewer hopes to hear that you look for areas to improve and don't hesitate to bring new ideas forward.

Before your interview with CVS Pharmacy, think of a time you saw a process that could use improvement, and come prepared to talk about what you did to help improve it. Discuss how you recognized that the change was needed and how you confidently presented the issue to the powers the be in your organization.

If hired as our next Pharmacist at CVS Pharmacy, how will you handle disagreements with colleagues and other pharmacy team members?

"I'm not immune to disagreements with providers, colleagues, and techs, and I always approach disagreements with an open mind and open discussion. I seek to understand where someone is coming from on an issue, hear them out, and then have a discussion. Last week, the lead tech in my pharmacy wanted to reorganize some of the work areas on a slow day shift. I heard her reasoning for wanting to do this and let her know that we should involve input from all staff moving forward. We both agreed that this was the best path."

In the fast-paced and stressful pharmacy environment at CVS Pharmacy, you will inevitably face disagreements with your colleagues and other pharmacy support staff. Your interviewer needs to know that you would always keep your cool and seek a resolution when faced with a disagreement as the Pharmacist leader in charge.

First and foremost, you want to explain that you are well aware that disagreements happen in the pharmacy and that you take a diplomatic and respectful approach to all staff disagreements. If possible, talk about a time you faced a disagreement on the job and talk about your process for working through the situation to help create a positive result.

Talk about a time you felt you made a true difference in a patients care or their overall day.

"I was able to stop a patient from shopping around for narcotics. By bringing the situation to light, I was able to help the patient realize that they were in a bad situation and needed to seek rehabilitation. They stopped by the pharmacy two months later to thank me personally."

The success of CVS Pharmacy and its rise to prominence as one of the top retail pharmacies is due to its commitment to its customers. They believe in going beyond simply guiding and advising their customers; they want to play an integral role in making their lives better. In asking this question, your interviewer is looking to hear that you take great pride in the personalized service you provide as a Pharmacist.

Getting a simple 'thank you' from a patient could be all you need to know that you are making a difference in your patient's life. Tell the interviewer about positive feedback you've received when you made the right call. Share a story about a time you worked directly with medical staff and monitored the patient's progress based on a change that you made in their medication.

How would you describe your communication style as a Pharmacist, and how will this help our team here at CVS Pharmacy?

"I would describe my communication style as personable, clear, and direct. I don't ever beat around the bush or add fluff to my communication. I speak straight and to the point. I pride myself on being able to have difficult conversations with both customers and my colleagues, and they appreciate this fact about me."

As a Pharmacist, it is important to know which type of communicator you are to effectively communicate with your customers, co-workers, and other medical professionals. There is no right or wrong answer to a question like this. Your interviewer wants to hear that you are aware of your communication style and its benefits.

Before your interview with CVS Pharmacy, one question you'll want to ask yourself is whether you consider your communication style analytical, intuitive, functional, or personal. Tell the interviewer that you can change your communication style based on who you are addressing and their way of learning. Demonstrate that you are an effective communicator and welcome the back and forth with your customers and colleagues.

A Pharmacist position at CVS Pharmacy requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

"I am happy to offer a flexible schedule and work overtime as needed as a new Pharmacist with CVS Pharmacy. I know that working for CVS Pharmacy will require evening and weekend hours, and my family life allows my schedule to be very flexible. Can you elaborate on how the Pharmacist scheduling process works with your team?"

Taking a Pharmacist position in a retail outfit like CVS Pharmacy requires a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Your interviewer needs to know that you can commit to all hours required for the job if they were to offer you the position.

Before applying as a Pharmacist with CVS Pharmacy, you hopefully did your homework on the hours required for the job. They are typically in the job posting. As you answer, assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, address this. If the required hours still aren't clear to you, now is a great chance to clarify this with your interviewer.

Do you have any salary expectations if you are to be offered this role as a Pharmacist with CVS Pharmacy?

"In all honesty, my search for a new Pharmacist position is not driven by pay. As we've discussed, I'm looking to work for a reputable retail pharmacy, and I think I've found a perfect match here at CVS Pharmacy. As long as an offer is fair and considers my years of experience as part of your standard compensation scale, I'll be happy."

Compensation for pharmacists can vary from role to role and company to company. If asked this question during your interview, your interviewer is seriously considering you for the job at CVS Pharmacy, and they want to ensure that any salary expectations you have match what the organization will be offering.

Do some research to determine what to expect from a position at CVS Pharmacy, and use your current earnings to talk about your expectations. While you want to be open and honest with your interviewer, you don't want to price yourself out of contention for the job.

What has your work attendance record looked like over the last couple of years?

"I know that my pharmacy colleagues rely on every team member to show up for their shifts on time and ready to work; if one person doesn't show up for their shift, everyone else has to work harder! I'm happy to say that I've never had an unexcused absence from work in my current position. Last year, when my spouse tested positive for Covid-19, I followed our company protocols on contacting my director and testing over the coming days."

Pharmacy work in the retail sector requires a full staff working all hours that the pharmacy is open to the public. Your interviewer needs to know that any Pharmacist they hire to join CVS Pharmacy will be reliable to show up to every scheduled shift because not doing so can seriously damage the reputation of their pharmacy.

Ensure the interviewer knows that you respect your colleagues and customers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen; you can be honest about situations that required you to miss a shift. Be sure to mention that you followed all of the protocols for calling off work. Keep in mind that part of the hiring process at CVS Pharmacy includes employment verification, and your attendance record at previous jobs may be a part of that process.

Do you have any questions about life as a Pharmacist with CVS Pharmacy?

"Yes, thank you for asking! At this point in my career, I'm seeking a place where my cultural values fit in with the organization, and I feel like I found that here at CVS Pharmacy. How long have you been with CVS Pharmacy? What keeps you here for the long-term?"

During your time together, you and your interviewer will have a great dialogue concerning your qualifications and the details of the Pharmacist role at CVS Pharmacy. As your interview nears an end, and if they consider you a strong candidate, your interviewer wants to be sure that you don't walk away from your time together with any unanswered questions.

You should have a few questions prepared to ask your interviewer, so be sure to take the time to write some down and bring them to your interview. Having well-thought-out questions for the interviewer shows that you are genuinely interested in coming to work for CVS Pharmacy. Feel free to take notes on their answers. Keep in mind that while most questions are fair game with this question, asking about salary, benefits, or working from home can be in poor taste and turn your interviewer off.

Are you comfortable with CVS Pharmacy's requirement of our Pharmacists to wear lab coats, name tags, and business attire to work each day?

"Having been a customer of CVS Pharmacy in the past, I'm impressed by your staff's attire. In my current role, I'm required to wear business attire with a lab coat, and I'd be very comfortable joining a similar environment as a Pharmacist here."

At CVS Pharmacy, a professional and customer-friendly attire policy is in place. Your interviewer needs to know that you are aware of the policy and are comfortable adhering to it if hired as their next Pharmacist.

Talk to the interviewer about any times you were required to wear a uniform or other specific attire as a Pharmacist. Depending on where you are coming from, you may or may not be used to this, and that is okay. Keep your answer positive and avoid speaking poorly of the practice surrounding a standard dress and decorum policy on the job as a Pharmacist.

What really interests you about coming to CVS Pharmacy as our next Pharmacist?

"I became a Pharmacist to help people, and the last five years out of school have gotten me away from why I initially went into the field. I was drawn to CVS Pharmacy because of your customer obsession and your focus on taking care of your customers. I want to have a great impact on customers, their well-being, and their consistent return to the pharmacy for their needs."

When interviewing for a job Pharmacist position at CVS Pharmacy, it's important to understand the mission and values of the organization. With so many practice options available to Pharmacists, your interviewer wants to know that any candidate they consider has a passion for retail pharmacy in the community setting.

Before your interview, spend some time on the CVS Pharmacy website and get a feel for their brand. Your interviewer will be impressed with your knowledge of their values and purpose. You can even list a few things about CVS Pharmacy that have made an impression on you; that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!

What bring you the most joy in being a Pharmacist?

"Joy in my work as a Pharmacist comes from the relationships I have built with patients and colleagues. At CVS Pharmacy, I look forward to continuing the great relationship tree I have been growing. I also love being able to make a difference in the lives of the patients daily."

Customer satisfaction, teamwork, innovation, and integrity are the core pillars of CVS Pharmacy's Heart at Work behaviors for their staff and help drive their purpose in helping customers. Your interviewer asks this question in the hopes that the joy you find in your work as a Pharmacist matches one of these organizational pillars at CVS Pharmacy.

Show your passion for being a Pharmacist when answering this question. Steer clear of the financial reasons or flexible schedules. Tell the interviewer why you love the job. If possible, speak about your passion for helping people and coming up with a solutions-based approach to providing top-notch care for those you serve.

Can you pinpoint one thing you dislike the most about being a Pharmacist?

"What probably brings me the most stress is the overall liability aspect of the job, and I know this is self-induced. From my first day on the job out of pharmacy school, I realized that being focused and diligent in every duty was the only way to ensure that my work was accurate and timely. If I were fortunate enough to join CVS Pharmacy, you can be assured that you would be getting a diligent and thorough Pharmacist."

From the constant pressure of the need for accuracy in all that you do to the long hours on your feet, there are certainly some downsides to being a Pharmacist. Your interviewer wants to know what you feel is the most difficult part of being a Pharmacist and that you take all precautions in not letting this aspect of the job burn you out.

First and foremost, you want to make sure you don't get wrapped up in negativity when answering this question. Don't bad-mouth any co-workers or bosses. Talk openly and honestly with your interviewer about something you dislike and how you try to make it better. As you frame your answer, keep things positive for your interviewer.

How do you continue to advance your education as a Pharmacist?

"I am a current member of the APhA and the ACPA and love taking advantage of attending their national conferences and CME events. Recently, I participated in some great APhA one-hour trainings on Covid-19 responses in the pharmacy and the pharmacy's role in helping to spot human trafficking. I also subscribe to the Pharmacy Today publication and love reading new articles on research and innovation in the field. If hired at CVS Pharmacy, you can feel comfortable knowing that I stay on top of education in the field and maintaining my licensure and certifications."

As a Pharmacist, you have to complete continuing pharmacy education to maintain your professional competencies and state licensure. While these requirements can vary from state to state, your interviewer at CVS Pharmacy wants to hear that you prioritize continuing your pharmacy education to be at the top of your game.

Tell the interviewer about the online CME training, live activities, and other training programs you have attended to keep your certification current. Talk about a course or workshop that you enjoyed and learned from. Now is a great time to discuss any professional societies or organizations you belong to that allow you to network and learn with other professionals in the pharmacy field.

What experience do you have relating to people with a background different from yours?

"I enjoy listening to the stories of people from generations before me and with backgrounds different from my own. I will eagerly strike up a conversation with anyone to learn something new. I recently read that ageism is still a prevalent issue in the workplace, which I find unfortunate. My mentor once suggested that I seek friendships with people of different generations, and that advice has stuck with me. There are many benefits of friendships across generations, including a much broader perspective on life. I also notice different communication styles and core values, which I find interesting. Rest assured, should you choose me to join the CVS Pharmacy team, I will get to know my co-workers with an open mind and an interest in their background and story."

Diversity & inclusion is a very focused issue at CVS Pharmacy. They serve millions of people every day, and they believe that, for their company to thrive, they need to have a workforce that reflects their customer base and the communities they serve. Your interviewer needs to know that you also value diversity and inclusion among the team you work as part of with CVS Pharmacy and the customers you will be working with every day.

When you build relationships with people of a different background from yours, you must be open-minded, ready to listen, eager to learn, and open to new situations. Everybody has a powerful and unique story regarding their background, culture, experiences, and beliefs. Talk to the interviewer about the experience you bring relating to others with a narrative different from your own.

How does becoming a Pharmacist at CVS Pharmacy fit in with your long-term career goals?

"As a young Pharmacist, my career goals are to gain experience in the general retail setting and then progress to in-home care like home infusion. I love that CVS Pharmacy is at the forefront of appealing to home care services because I believe that this overall healthcare trend will continue to grow in the coming 10 - 20 years."

Pharmacy staff turnover can be devastating, given the time and financial resources it takes to train and hire new staff. That is especially true for Pharmacists. Your interviewer at CVS Pharmacy needs to know that your long-term career goals fit in with their organization.

Your interviewer wants to hear about your professional goals as a Pharmacist. Keep these goals professional and not personal, and try to match your goals to this role as a Pharmacist with CVS Pharmacy. Through some research on the CVS Pharmacy website, you can find career progression information for Pharmacists on staff there.

Are there any types of work environments that you find difficult to work in as a Pharmacist?

"I can be productive as a Pharmacist in most work environments as long as the energy is positive and teamwork is encouraged. I feel fortunate to have never worked in a negative or toxic environment. I've heard horror stories from other Pharmacists in my network. Can you elaborate on the work environment at this CVS Pharmacy location?"

Your interview for a Pharmacist position at CVS Pharmacy isn't just about if you're right for CVS; it's about making sure that a job at CVS is right for you. Your interviewer wants to ensure that their environment suits you well, so they're asking you to discuss work environments that you may have struggled with in the past.

Describe your experience in different work environments and how you adapted to new atmospheres. Your research on the culture and values of CVS Pharmacy before your interview will help you answer this question. Ideally, you want to portray that you are flexible in the types of environments that you thrive in. But if you've ever worked in a toxic environment, you can discuss that experience and how you strived to be productive.

Personality fit is important to us at CVS Pharmacy to ensure that our teams mesh well. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, the colleagues and supervisors I have worked with throughout my career would say the same about me. The feedback that I have gotten throughout my career as a Pharmacist includes that I am fun to work with and that my colleagues can come to me with any issue, and I'm there to lend a helping hand or idea."

When you work as a Pharmacist at CVS Pharmacy, you are one part of a larger team, and that team is vital to the success and health of the entire store and the company at large. One of CVS Pharmacy's Heart at Work behaviors is 'Join Forces,' which states that the organization stresses unit and teamwork from within to positively impact customers.

Your personality will play a part in whether the interviewer believes you would be a good fit for the team. Talk to the interviewer about your personality (introverted, energetic, or confident) and not your character (honest, hard-working, or reliable). Before your interview with CVS Pharmacy, put some thought into how you would best describe your personality to prove that you would be a great team member.

If CVS Pharmacy were to poll your recent patients or customers, how do you think they would describe working with you?

"My patients I work with currently would say that I'm a very patient and respectful person. I pride myself on being patient, especially with my elderly patients. Sometimes just being patient and taking a few extra moments with them means a lot. In a retail pharmacy setting like CVS Pharmacy, patience and respect for your customers is a highly desirable quality to ensure that all questions are answered and that customers continue to return with their business."

Your patients' feedback will say a lot about you as a Pharmacist and how you put patients first, rise to the challenge, and help inspire trust in those you work closely with.

Let the interviewer know that your patients would say that you are knowledgeable, kind, and helpful. Go ahead and share a brief story about a time you helped a patient, and they let you know how much it meant to them. If you have any direct feedback you've received from customers or your leaders throughout your career, now is a great time to share that feedback.

What do you think is one of the most critical issues that CVS Pharmacy faces today?

"I would imagine that one of the biggest challenges you face at CVS Pharmacy is the competition and the number of small and large retail pharmacies opening in the region. I'm sure your team focuses on differentiating CVS from your competitors to win over customers, and I feel like my role would be providing top-notch service with a smile every moment of every day."

The pharmacy world faces new issues every year, and the retail setting is not immune to this. Your interviewer asks this question to gauge your insight into the current issues in the retail pharmacy setting, and this question provides a great way to start a conversation.

Before your interview with CVS Pharmacy, take some time to research the issues that large retail pharmacies face and come prepared to discuss what you feel is the most important. Don't hesitate to turn the tables and encourage the interviewer to engage in your feedback. Some possible issues to discuss could be growing competition, staff turnover, and the supply chain issues that prescription drugs currently face.

Why is this job as a Pharmacist with CVS Pharmacy right for you at this time in your career?

"Coming out of Pharmacy school, my priority is to find employment with a reputable organization in the retail setting where I can learn, prove myself, and grow throughout my career. I love that CVS Pharmacy puts a lot of effort into training and developing their Pharmacists. This position also puts me close to my immediate family geographically. This is a match made in heaven in my book!"

As your interviewer is likely very experienced with recruiting Pharmacists to CVS Pharmacy, they consider new grads, mid-career, and late-career Pharmacists alike. No matter where you are in your career, your interviewer needs to know that a career with CVS Pharmacy is the right move for you.

Discuss with the interviewer why you are looking to make a change and how becoming a Pharmacist at CVS fits well with the changes you want to make. Be thoughtful and draw upon the research you have done on the company. Whether your motivation is driven by the room to grow, better hours, or a desire for a retail setting, be genuine to both yourself and your interviewer as you answer.

Do you feel that are well equipped to handle the stress and burnout that can come with a retail pharmacy practice at CVS Pharmacy?

"I feel very fortunate to have been a part of some studies related to Pharmacist burnout and have been interested in this subject since pharmacy school. While there are many reasons for stress and burnout among Pharmacists, one needs to know their triggers, and I certainly know mine. Having a work-life balance and ensuring my self-care outside of work keeps me stress-free and ready to rock for each shift."

It is no secret that Pharmacists are subject to work-related stress and burnout in their work, and your interviewer is fully aware of this. They want to ensure that you are aware of the stresses of this job and that you take all measures possible to ensure your mental and physical health on the job and in your personal life as a Pharmacist.

We all have work stress, but how you handle it will say a lot about you as a person and as a Pharmacist. Let the interviewer know that you are stressed out, you sometimes take a walk, get a soda, and pick up where you left off five minutes later. Now is also a great time to talk about personal life outside of work and how that helps you refresh and recharge.

How do you like to be recognized for your accomplishments in your work as a Pharmacist?

"I am an over-achiever and find that the best way to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is to know that my hard work is noticed. My current manager loves to give shout-outs via email to our entire team because our shifts can vary, and I sometimes can go weeks on end without seeing some of my Pharmacist colleagues."

CVS Pharmacy continually strives to be an innovator in the retail pharmacy field and always acts with respect and integrity. To motivate their staff to do the same, they actively recognize staff for jobs well done in these areas. In asking this question, your interviewers want to hear what keeps you motivated in your work to know how to best recognize you if you were fortunate enough to join their organization.

Share with the interviewer how you would want credit for your hard work if hired at CVS Pharmacy. Be upfront and honest with your interviewer to give them a sense of what keeps you motivated on the job as a Pharmacist. Don't hesitate to discuss how you've been recognized in the past. Talk about how these methods motivated you.

What are two or three qualities you possess that make you the best fit as a Pharmacist at CVS Pharmacy?

"First and foremost, I am a people person and can work well with any personality style in a friendly and respectful manner. CVS Pharmacy's strong customer focus makes me a great fit here. I also believe that my unique experience makes me a stand-out candidate. I feel like my hospital and retail experience has helped me develop all of the skills you are looking for in your next Pharmacist."

There's a good chance that your interviewer is considering a few highly qualified candidates for the position. This question gives you the chance to give your best sales pitch about why you are the best candidate for the job.

Before your interview, take some time to discover what CVS Pharmacy looks for in a Pharmacist and find ways to demonstrate how your personality meets those needs. For instance, CVS Pharmacists must have 'strong communication, interpersonal, and prioritization skills and be highly organized and detail-oriented.' Explain how you are uniquely suited for the job requirements.

What is one unique skill or trait that you could bring to this Pharmacist role at CVS Pharmacy?

"One thing you can't see on my CV that I feel makes me a great candidate to join the pharmacy staff here at CVS Pharmacy is the 21st Century Leadership training I received during my undergraduate program. During this training, I received hands-on experience leading others using self-awareness techniques, communication, and cultural intelligence. Facilitating collaborative teams was also a huge part of this training. While I know that I wouldn't hold a formal leadership title at CVS Pharmacy, I would pride myself on others seeing me as a pharmacy leader and a go-to person for staff."

As they review your experiences and education from your CV, your interviewer will get a feel for the skills and knowledge you would bring to the CVS Pharmacy team. In asking this question, they want to allow you to discuss any unique skills you would bring to the team that they can't see on your CV or that you haven't discussed so far during your time together.

It is best to use this question to tell the interviewer something personal about you or your experiences that make you a great candidate for the job. This is an opportunity to sell yourself as a great candidate for CVS Pharmacy, so be sure to put some thought into this question before your interview and come ready to impress.

Would you bring any formal leadership experience to our team at CVS Pharmacy?

"While I have not had the opportunity to serve in a formal leadership role with a title, I bring great experience in leading pharmacy teams. I'm confident that my knowledge and five years of experience have prepared me to step up and take the lead at CVS Pharmacy. On any shift, I take the lead in opening up communications among the team, delegating duties as needed, and being a positive force that any staff member is comfortable approaching. I welcome questions and feedback from my colleagues and don't hesitate to give feedback."

Throughout your career as a Pharmacist, you may have had the opportunity to be in a supervisory or another leadership role. While they can likely get a feel for your experience from your CV, your interviewer wants to hear you talk firsthand about the leadership experience you will bring to CVS Pharmacy if offered this position.

Tell the interviewer about your ability to train others, take the initiative to solve problems, and listen to clients and other staff members. If you feel your leadership experience is limited or are a relatively new grad from pharmacy school, reflect on your education and interactions with clients and coworkers in your previous roles. Your willingness to take the lead shows you can be a strong leader as a Pharmacist with CVS Pharmacy.

What type of manager or leader brings out the best in you?

"I have worked successfully with a wide range of personalities and management styles. If I could express a preference, I feel that I am best with a manager who allows me autonomy as a Pharmacist while still investing time in me through mentorship and training."

Managers at CVS Pharmacy work hard to ensure a healthy team, which starts with supporting individual employees. When they propose a question like this, your interviewer is ideally looking to hear what leadership/management style will get the best work out of you as a Pharmacist.

Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with a lot of accountability or a more hands-off approach where you have more autonomy. If you're not sure about your preference, try to make your answer as open as possible.

If a tech called in sick, and the pharmacy was short staffed, how would you handle the situation?

"As you can see from my CV, I spent four years working as a Pharmacy Tech during my undergraduate program, and I am grateful for that experience. During my time working as a tech, we had to work short-staffed a few times. It took a true team effort, and I never hesitate to step up at the moment. If this happened at CVS Pharmacy, I would first contact other staff to help cover according to the company's policy, whether that means contacting them myself or asking a manager. Then, I would take the reins and direct my pharmacy team to handle things short-staffed. I would rely on my communication skills to keep things moving smoothly."

In any retail pharmacy setting, organizations are susceptible to staffing issues, and this issue is no different at CVS Pharmacy. Your interviewer will want to hear you acknowledge that you are the pharmacy leader when you are on shift as the Pharmacist and that you would be resourceful in making things work when short-staffed.

First, assure your interviewer that you would follow any corporate policies on contacting others to help cover the shift. Then you'll want to talk about your ability to lead others and make do with the staff you have on hand. If you've experienced similar experiences throughout your career, don't hesitate to discuss them with your interviewer.

If you felt a CVS Pharmacy customer was using prescribed drugs for the wrong reasons, what would you do as our Pharmacist on duty?

"As a Pharmacist, the first step is identifying a problem. I know to look for red flags like varying providers writing the prescriptions, early fill requests, and paying solely in cash. If I have questions, I will phone physicians to verify patient diagnoses to ensure the patient is using their medications correctly. Keeping the physician informed of the patient's usage is one of the ways that I monitor medication usage."

As a Pharmacist at CVS Pharmacy, one of your many jobs is to track patient compliance and usage of medication and maintain communication with prescribing physicians. Your interviewer knows that Pharmacists play an important role in the identification of substance abuse, and they want to hear that you would take a standardized and proper approach that follows CVS Pharmacy policy if you suspect improper drug usage.

Tell the interviewer that you would make time to do the research to track the patient's usage over the last year to determine if there was a trend of abuse. Then describe how you would work with the prescribing physician to inform them of the situation so they could take action on their end and discontinue dispensing on yours. This question also allows your interviewer to discuss CVS Pharmacy's policies, so don't hesitate to ask your interviewer.

CVS Pharmacy Pharmacist Interview Questions

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1. Have you ever been involved in quality improvement initiatives in the pharmacy setting?
2. At CVS Pharmacy, we are customer-obsessed and put the needs of our customers first. How do you ensure that you always put the customers' needs first as a Pharmacist?
3. Talk about a time you received constructive feedback on your work. What did you learn from this situation that you can bring to the CVS Pharmacy team?
4. In our environment at CVS Pharmacy, you will sometimes come across rude customers as a Pharmacist. How would you handle a customer who is aggressive towards you or a colleague?
5. Tell me about a time you had too many things to do and were required to prioritize your tasks as a Pharmacist. What did you learn from this situation that you can bring to the CVS Pharmacy team?
6. Talk about a time you went above and beyond for a customer, patient, or colleague as a Pharmacist. Why was doing so important in the moment?
7. If you were to join CVS Pharmacy, how would you go about building trusting relationships with our staff from day one?
8. Have you ever made a suggestion requesting change in work processes or duties during your career as a Pharmacist?
9. If hired as our next Pharmacist at CVS Pharmacy, how will you handle disagreements with colleagues and other pharmacy team members?
10. Talk about a time you felt you made a true difference in a patients care or their overall day.
11. How would you describe your communication style as a Pharmacist, and how will this help our team here at CVS Pharmacy?
12. A Pharmacist position at CVS Pharmacy requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
13. Do you have any salary expectations if you are to be offered this role as a Pharmacist with CVS Pharmacy?
14. What has your work attendance record looked like over the last couple of years?
15. Do you have any questions about life as a Pharmacist with CVS Pharmacy?
16. Are you comfortable with CVS Pharmacy's requirement of our Pharmacists to wear lab coats, name tags, and business attire to work each day?
17. What really interests you about coming to CVS Pharmacy as our next Pharmacist?
18. What bring you the most joy in being a Pharmacist?
19. Can you pinpoint one thing you dislike the most about being a Pharmacist?
20. How do you continue to advance your education as a Pharmacist?
21. What experience do you have relating to people with a background different from yours?
22. How does becoming a Pharmacist at CVS Pharmacy fit in with your long-term career goals?
23. Are there any types of work environments that you find difficult to work in as a Pharmacist?
24. Personality fit is important to us at CVS Pharmacy to ensure that our teams mesh well. How would you describe your personality?
25. If CVS Pharmacy were to poll your recent patients or customers, how do you think they would describe working with you?
26. What do you think is one of the most critical issues that CVS Pharmacy faces today?
27. Why is this job as a Pharmacist with CVS Pharmacy right for you at this time in your career?
28. Do you feel that are well equipped to handle the stress and burnout that can come with a retail pharmacy practice at CVS Pharmacy?
29. How do you like to be recognized for your accomplishments in your work as a Pharmacist?
30. What are two or three qualities you possess that make you the best fit as a Pharmacist at CVS Pharmacy?
31. What is one unique skill or trait that you could bring to this Pharmacist role at CVS Pharmacy?
32. Would you bring any formal leadership experience to our team at CVS Pharmacy?
33. What type of manager or leader brings out the best in you?
34. If a tech called in sick, and the pharmacy was short staffed, how would you handle the situation?
35. If you felt a CVS Pharmacy customer was using prescribed drugs for the wrong reasons, what would you do as our Pharmacist on duty?

CVS Pharmacy Pharmacist Interview Questions

1. Have you ever been involved in quality improvement initiatives in the pharmacy setting?

2. At CVS Pharmacy, we are customer-obsessed and put the needs of our customers first. How do you ensure that you always put the customers' needs first as a Pharmacist?

3. Talk about a time you received constructive feedback on your work. What did you learn from this situation that you can bring to the CVS Pharmacy team?

4. In our environment at CVS Pharmacy, you will sometimes come across rude customers as a Pharmacist. How would you handle a customer who is aggressive towards you or a colleague?

5. Tell me about a time you had too many things to do and were required to prioritize your tasks as a Pharmacist. What did you learn from this situation that you can bring to the CVS Pharmacy team?

6. Talk about a time you went above and beyond for a customer, patient, or colleague as a Pharmacist. Why was doing so important in the moment?

7. If you were to join CVS Pharmacy, how would you go about building trusting relationships with our staff from day one?

8. Have you ever made a suggestion requesting change in work processes or duties during your career as a Pharmacist?

9. If hired as our next Pharmacist at CVS Pharmacy, how will you handle disagreements with colleagues and other pharmacy team members?

10. Talk about a time you felt you made a true difference in a patients care or their overall day.

11. How would you describe your communication style as a Pharmacist, and how will this help our team here at CVS Pharmacy?

12. A Pharmacist position at CVS Pharmacy requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

13. Do you have any salary expectations if you are to be offered this role as a Pharmacist with CVS Pharmacy?

14. What has your work attendance record looked like over the last couple of years?

15. Do you have any questions about life as a Pharmacist with CVS Pharmacy?

16. Are you comfortable with CVS Pharmacy's requirement of our Pharmacists to wear lab coats, name tags, and business attire to work each day?

17. What really interests you about coming to CVS Pharmacy as our next Pharmacist?

18. What bring you the most joy in being a Pharmacist?

19. Can you pinpoint one thing you dislike the most about being a Pharmacist?

20. How do you continue to advance your education as a Pharmacist?

21. What experience do you have relating to people with a background different from yours?

22. How does becoming a Pharmacist at CVS Pharmacy fit in with your long-term career goals?

23. Are there any types of work environments that you find difficult to work in as a Pharmacist?

24. Personality fit is important to us at CVS Pharmacy to ensure that our teams mesh well. How would you describe your personality?

25. If CVS Pharmacy were to poll your recent patients or customers, how do you think they would describe working with you?

26. What do you think is one of the most critical issues that CVS Pharmacy faces today?

27. Why is this job as a Pharmacist with CVS Pharmacy right for you at this time in your career?

28. Do you feel that are well equipped to handle the stress and burnout that can come with a retail pharmacy practice at CVS Pharmacy?

29. How do you like to be recognized for your accomplishments in your work as a Pharmacist?

30. What are two or three qualities you possess that make you the best fit as a Pharmacist at CVS Pharmacy?

31. What is one unique skill or trait that you could bring to this Pharmacist role at CVS Pharmacy?

32. Would you bring any formal leadership experience to our team at CVS Pharmacy?

33. What type of manager or leader brings out the best in you?

34. If a tech called in sick, and the pharmacy was short staffed, how would you handle the situation?

35. If you felt a CVS Pharmacy customer was using prescribed drugs for the wrong reasons, what would you do as our Pharmacist on duty?