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CA Technologies Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

How would your most recent manager describe you?

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CA Technologies Interview Questions

  1. 1.

    How would your most recent manager describe you?

      When you answer this question, draw from your last performance review and a piece of feedback you have received from your most recent boss or coworkers. You do not want to guess what your manager thinks of you. Solidify your answer by referring to the strong employment references you are able to provide.

      Rachelle's Answer #1

      "In my recent performance reviews and discussions, my manager describes me as a hard worker, motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference as well."

      Rachelle's Answer #2

      "My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. I believe she would describe me as unique, reliable and energetic."

  2. 2.

    Walk me through your post-secondary education and how it will help you in your career with CA Technologies.

      The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! You can talk about your major, or any special academic recognition you may have received. Discuss the strengths gained during your post-secondary training and how those skills will be used in your new position with CA Technologies.

      Rachelle's Answer #1

      "I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.67 GPA, one of the top in my class. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for CA Technologies."

      Rachelle's Answer #2

      "Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with CA Technologies."

  3. 3.

    Would you be willing to work over 40 hours a week?

      Before answering scheduling questions, it's important to be clear on the interviewer's expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

      Consider asking, 'What are the scheduling expectations for this position?' If they expect you to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.

      If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

      Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

      Rachelle's Answer #1

      "I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"

      Rachelle's Answer #2

      "If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."

  4. 4.

    How do you make tough decisions knowing they will affect your entire team?

      It can be difficult to make challenging decisions when you know that your entire team will be affected. Your ability to be decisive and diplomatic will make all the difference!

      If you take a more team-oriented approach, share how you collaborate with the group by inviting everyone to discuss their opinions and come to a census. If you prefer to take charge of these situations, share how you step up to a decision while still taking everyone's needs and feelings into consideration.

      Rachelle's Answer #1

      "Leaders are truly set apart by their ability to make tough decisions respectfully and diplomatically. Last year we had to lay off 25% of our sales team. I knew that there would be feelings hurt and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. Many times when tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."

      Rachelle's Answer #2

      "I believe that when you are working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."

  5. 5.

    We put a great deal of pride in our customer service at CA Technologies. How will you contribute to our high customer service standards?

      Before your interview, it's a great idea to spend time researching CA Technologies reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

      Rachelle's Answer #1

      "Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

      Rachelle's Answer #2

      "I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."

  6. 6.

    Would you say you are a better verbal or written communicator?

      In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

      Rachelle's Answer #1

      "I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

      Rachelle's Answer #2

      "I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up. Utilizing multiple methods creates repetition and therefore, change."

  7. 7.

    Tell me something about yourself that I wouldn't know from reading your resume.

      The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

      Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

      Rachelle's Answer #1

      "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

      Rachelle's Answer #2

      "I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you."

  8. 8.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer what your ideal employer looks like. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Rachelle's Answer #1

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

      Rachelle's Answer #2

      "Here are some other ways you could describe a great employer. A great employer will:

      - Pause to have fun now and then but also know when to be serious
      - Treat everyone fairly, and equally
      - Offer rewards for great work
      - Offer a continually challenging environment
      - Offer flexibility and understands that personal situations come up from time to time
      - Encourage a collaborative workplace"

  9. 9.

    What part of this career brings you the most stress?

      Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

      Rachelle's Answer #1

      "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on my teams part. I like to be on time with my schedule to ensure that my clients are assisted properly."

      Rachelle's Answer #2

      "I probably bring myself the most stress because of my drive and desire to be/do the best I can be. I manage this by focusing my energy on productive activities that are good for my career."

  10. 10.

    When you suffer a setback, how does that emotionally affect you and your work?

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."

  11. 11.

    At CA Technologies we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

      The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

      Rachelle's Answer #1

      "It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

      Rachelle's Answer #2

      "I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."

  12. 12.

    At CA Technologies we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

      Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

      Rachelle's Answer #1

      "This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"

      Rachelle's Answer #2

      "My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."

  13. 13.

    CA Technologies seeks to hire those with above average communication skills. Describe your communication style to me.

      The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at CA Technologies. When clients seek the help of CA Technologies, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment CA Technologies on their communication efforts.

      Rachelle's Answer #1

      "I have been a client of CA Technologies in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."

      Rachelle's Answer #2

      "Here are some additional words to describe your communication style:

      - Energetic
      - Lively
      - Articulate
      - Eloquent
      - Informal
      - Formal
      - Succinct"

  14. 14.

    Our industry is a competitive one. Why do you specifically want to work for CA Technologies?

      The interviewer wants to know that you have a keen interest in working for CA Technologies. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel CA Technologies is doing right and how their values and opportunities align with your career goals and employment needs.

      Rachelle's Answer #1

      "I understand that CA Technologies has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with CA Technologies and they had only great things to say about your compensation, culture, and growth opportunities."

      Rachelle's Answer #2

      "I feel that CA Technologies would nurture my desire for growth and prepare me with the appropriate training to support that growth."

  15. 15.

    At CA Technologies we deal with sensitive and confidential client information. Are you willing to complete a full background check?

      Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and harmful if put into the wrong hands. Assure the interviewer that you are most willing to comply with any form of background check they require.

      Rachelle's Answer #1

      "I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with CA Technologies, I will maintain a clean record."

      Rachelle's Answer #2

      "Yes, I can certainly complete a full background check. I should disclose to you ahead of time that I have a mark on my record from about eight years ago, for a DUI. I am still able to travel, and no longer have restrictions on my drivers' license."

  16. 16.

    At CA Technologies we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

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  17. 17.

    What are your thoughts on web-based, click to chat support solutions?

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  18. 18.

    What questions do you have for me about CA Technologies?

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  19. 19.

    Tell me about your experience in the field of IT services.

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  20. 20.

    Give me an example of a time when you had to be extra diligent in order to meet a deadline.

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  21. 21.

    What are your salary expectations?

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  22. 22.

    What characteristics or events have contributed towards your success as a leader?

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  23. 23.

    How do you evaluate success among your team members?

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  24. 24.

    Have you ever broken a confidentiality agreement?

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  25. 25.

    We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

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  26. 26.

    Do you always double check or proofread your work?

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  27. 27.

    When have you had to change a major component of your project due to new information being presented?

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  28. 28.

    When have you worked amongst a diverse group of people?

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  29. 29.

    What type of manager brings out the best in you?

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  30. 30.

    Have you progressed in your career as you have expected?

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  31. 31.

    Why is this job with CA Technologies right for you, at this time in your career?

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  32. 32.

    What decisions did you routinely make in your last position?

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  33. 33.

    If you were hired today, what would you accomplish first?

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