35 Bunnings Warehouse Interview Questions & Answers
Adaptability
1. In a retail environment, staff turnover is often high. If your co-worker did not show up for their shift, how would you handle it?
What You Need to Know
This question tests how adaptable and flexible you are in your work and how well you work under pressure. Your answer will demonstrate your work ethic and willingness to rise to the occasion and go above and beyond. Some might snatch the opportunity to put in more hours, while others might shift their priorities for the day to take on two jobs at once, achieving more by working smarter instead of harder. It also could attest to how resourceful you are in overcoming the odds stacked against you. Assure the interviewer that you are a team player and are happy to step up and help out any way you can.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I can. I am a team player and don't mind accepting overtime hours."
Written by Jordan Henry
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they can't make it. In the past, I've also volunteered to stay late to cover shifts that coworkers don't show up for, and I'd almost always be able to do that at Bunnings as well."
Written by Jordan Henry
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Rachelle's Feedback
Availability
2. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
What You Need to Know
Retail jobs like a sales associate position at Bunnings Warehouse require a wide range of hours that may include evenings, weekends, holidays, overtime, rotating shifts, and split shifts. The interviewer is gauging your overall flexibility and expectations. Best to be honest. If you have other priorities or demands on your time that limit your flexibility in this regard, then it is worth clarifying this now. It is better for both an employee and an employer to learn that the job isn't a good fit earlier rather than later. Otherwise, assure the interviewer that you can commit to a wide range of hours.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am happy to offer a flexible schedule and work overtime as needed. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and happy to work overtime, as well."
Written by Jordan Henry
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Rachelle's Feedback
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Cindy's Feedback
Availability
3. How do you handle situations that could cause you to be late or miss work?
What You Need to Know
Concern for the welfare of your team is integral to team collaboration, especially where promptness is integral to store operations. The proactive approach is to ensure you're a few minutes early for your shifts. Assure your interviewer you take measures to plan for traffic, bad weather, and any other circumstance that could make you late. On the rare occasions you run late, let them know you call work ahead of hand to give them a heads up you may be late but are putting in every effort to arrive on time. Your interviewer is looking to see that you are proactive and plan for and can handle the stress of unexpected situations when they arise.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear-ended once when driving me to school. I texted my friend to see if she could tell my teacher. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Jordan Henry
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen, we were taught the adage, 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Written by Jordan Henry
Availability
4. Do you have reliable transportation?
What You Need to Know
It's illegal to ask in an interview if you have a car. So this question aims to reveal the same information without asking it directly. The team at Bunnings Warehouse wants to know that you will be able to make it to work consistently and on time. If you take the bus to work but frequently miss the bus due to it running late or skipping your stop, this could create problems for the rest of the team. This question serves to determine if you have a reliable mode of transportation to get to and from work without persistent attendance issues.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Written by Jordan Henry
2nd Answer Example
"I take public transit and find it to be very reliable. I plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I'm always at least 5-10 minutes early for my shift."
Written by Jordan Henry
Availability
5. We need reliable people on our team at Bunnings Warehouse. How many days were you absent from work last year?
What You Need to Know
Bunnings Warehouse strives to be a well-oiled machine through the functionality of their teams, counting on each member to have strong organizational and time management skills. Of course, emergencies and illnesses happen from time to time, which is different from chronically blaming extenuating circumstances for your attendance, such as your bus being delayed or not stopping at your stop or other circumstances. The responsibility ultimately falls on you to problem solve your logistics in getting to work on time. Make sure the interviewer knows that you value your coworkers and managers. If you had attendance issues in the past, be filtered with what you share and detail how you've overcome them.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I know that my coworkers and managers rely on every team member to show up for their shifts on time and be prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry
2nd Answer Example
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I got one shift covered, but no one was available to cover the other. I immediately contacted my manager and let her know the situation. I made sure to get a doctor's note that I brought in during my next shift."
Written by Jordan Henry
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I gave as much notice to my employer as I could."
Rachelle's Feedback
Behavioral
6. Tell me three qualities you possess that make you a strong fit for this position with Bunnings Warehouse.
What You Need to Know
Before your interview, take some time to learn more about what Bunnings Warehouse looks for in an employee and find ways to demonstrate how your personality meets those needs. They use several words to describe their team members, such as integrity, respect, teamwork, achievement, and innovation. They've asked for only three. They also state that their team members are the heart and soul of their business. Describe how you are uniquely suited for some of the job requirements.
Written by Kevin Downey on June 27th, 2022
Answer Example
"Tasha, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks other team members weren't excited about, like taking out the trash or coming into work early in the morning to do inventory. I have a generally sunny disposition, and I love meeting new people, so connecting with customers would come naturally to me!"
Written by Jordan Henry
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Rachelle's Feedback
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Cindy's Feedback
Behavioral
7. Describe to me your ideal employer.
What You Need to Know
A job search isn't just a one-sided hunt. You must also feel that a job at Bunnings Warehouse is a good fit for you. Tell the interviewer about your ideal employer, career goals, and how this work environment fits your plans. Thoroughly research the company, its philosophy, and what they have to offer. A work environment is more than your surroundings; it's how an organization influences, supports, and values its teams. It's their culture and approach to their business model. Be specific and keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"My ideal employer brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."
Written by Jordan Henry
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Jordan Henry
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Cindy's Feedback
Behavioral
8. How do you like to be recognized for your accomplishments?
What You Need to Know
The management team at Bunnings Warehouse focuses on nurturing a positive work environment and strong teams while offering feedback for employees' efforts and recognition for accomplishments. This question aims to reveal your motivators for pursuing this job and performing at your best. Some candidates are interested in landing any job to fill their employment gap and are interested in earning as much money as possible. Although there is nothing necessarily wrong with this, your interviewer isn't interested in hiring someone that isn't passionate about joining their family. Being acknowledged for one's efforts and accomplishments, rewarded with praise, and earning a publicly acknowledged increase in trust and responsibility are strong motivators. Such rewards are often accompanied by relevant compensation.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am an over-achiever and find that the best way to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is to know that my hard work is noticed."
Written by Jordan Henry
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Jordan Henry
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Behavioral
9. How can Bunnings Warehouse motivate you on the job?
What You Need to Know
While assessing your personality and compatibility for their work environment, they want to ensure that they'll be able to maintain your employment satisfaction, keep you motivated on the job, and keep you from burning out on the work. A burned-out employee might call in sick for an increasing number of mental health days, underperform, and become increasingly dissatisfied. That can lead to underwhelming customer service and deteriorate the conveyance of the culture of their brand. Explain how you approach your work, regardless of whether the task is high-pressure or monotonous. Give them insights into what motivates and inspires you on a personal level and how you stay positive and motivated throughout your workday.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition."
Written by Jordan Henry
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
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Rachelle's Feedback
Behavioral
10. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
What You Need to Know
Retail environments like Bunnings Warehouse may offer opportunities for friendly competition with coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether competing against yourself by beating your previous best or working in a collaborative environment among competing teams. Emphasize how you strove to rise to the challenge, enthusiastically pushing yourself to be the best.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry
2nd Answer Example
"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I enjoy healthy competition, so sales contests greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
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Rachelle's Feedback
Behavioral
11. How do you feel about performance incentives?
What You Need to Know
Discuss with your interviewer how you feel about performance incentives as a motivator. Consider if they enhance or are detrimental to team collaboration and if you find such competition intimidating or exhilarating. Some feel they are discouraging, while others view them as motivating. You may have opportunities to take advantage of such incentives as an associate at Bunnings Warehouse. Talk to the interviewer about your feelings regarding performance incentives.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I think performance incentives are a great idea. They motivate me to do a great job, and I like knowing I'm a part of ensuring that our team is on top of our KPIs. I'm motivated by being rewarded for my successes, both as an individual and as a team."
Written by Jordan Henry
2nd Answer Example
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
Written by Jordan Henry
Behavioral
12. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
What You Need to Know
At Bunnings Warehouse, customers need to know who they can turn to if they need help. Their easily identifiable uniforms help accomplish that goal. That uniform is a way to define you as a go-to source quickly. They want to ascertain whether you'll genuinely be willing to embrace representing their brand and have a collaborative and can-do attitude. Keep your answer positive and avoid speaking poorly about the practice surrounding uniforms. If there is any issue that prevents you from physically wearing one of their uniforms, such as an auto-immune disorder that prevents you from wearing certain fabrics, best to offer this now rather than suffer on the job later. Otherwise, express the can-do attitude they are hoping to hear.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Bunnings Warehouse and see that it adds a strong level of professionalism."
Written by Jordan Henry
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for a shift that much easier! May I see what your uniforms look like?"
Written by Jordan Henry
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Rachelle's Feedback
Behavioral
13. In this role, you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
What You Need to Know
Strong math skills are an asset in any retail-based role, and a sales associate at Bunnings Warehouse is no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
Written by Jordan Henry
1st Answer Example
"I did very well in math during high school and am comfortable with the skills required to accept cash, balance a cash float, and perform inventory-related tasks."
Written by Jordan Henry
2nd Answer Example
"My math skills are strong, and I am confident I can meet your expectations when accepting customer payments."
Written by Jordan Henry
Behavioral
14. How do you spend the majority of your spare time?
What You Need to Know
The interviewer asks this question to understand your identity, activities, and motivators. Share the hobbies and interests that make you seem relatable, interesting, and affable while filtering out any hobbies or activities that could present a conflict with this job opportunity. If you have a band that requires you to take a lot of time off work to perform live gigs, or you are trying to establish a side business that you would prioritize over this opportunity, you should avoid discussing those. The less reserved you are about your personal life, the more it displays you'll be able to foster interpersonal work relationships.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am an avid reader. Whether it's a trade publication or an autobiography, I love learning and growing. My nose is almost always buried in a book."
Written by Kevin Downey on June 27th, 2022
2nd Answer Example
"I spend almost every spare minute with my wife and cat. Otherwise, I'm at the gym listening to podcasts. How about you?"
Written by Kevin Downey on June 27th, 2022
Behavioral
15. Personality fit is important to us at Bunnings Warehouse. How would you describe your personality?
What You Need to Know
When you work at Bunnings Warehouse, you are one part of a larger team, and that team is vital to the success and health of the entire store and company at large. Personality plays a big part in whether the interviewer considers you a good fit for the team, as they're recruiting those who embody the character traits of the culture of the Bunnings Warehouse brand.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry
2nd Answer Example
"I am a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry
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Rachelle's Feedback
Behavioral
16. What type of work environment do you dislike working in?
What You Need to Know
This behavioral question offers insights into the environments where your personality thrives. Make sure you're familiar with the environment at Bunnings. Describe your experience in different work environments and how you adapted to different atmospheres.
This work environment can be social, as you'll be working among customers who may interrupt the task at hand and distract you. Customer service always comes first. For some, this can be frustrating, causing them to lose progress or track where they left off. This can lower productivity and make multitasking harder for more introverted personalities who require solitary environments to recharge. Most people fall somewhere in the middle between being an introvert and an extrovert. Exhibit your ability to be productive in any environment.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry
2nd Answer Example
"I've spent a lot of time at Bunnings Warehouse stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the environment I'm looking for, and I'd love the chance to add my positive attitude and attention to detail to the team here."
Written by Jordan Henry
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Rachelle's Feedback
OR
"I dislike working in a toxic or low energy work environment. Having a positive and energetic group of workers will always lift my spirits and improve my productivity. I'd love the chance to bring my positive attitude and energetic work style to Bunnings. Could you describe for me the work environment within this particular team?"
Anonymous Answer
Cindy's Feedback
Career Goals
17. What do you hope to learn from this job at Bunnings Warehouse?
What You Need to Know
Sales associates at Bunnings Warehouse have the opportunity to learn a wide variety of skills. Most people who join their team have an enthusiasm for their products or services. Whether gardening or carpentry, share where your relatable interests lie and what you hope to learn from your experience at Bunnings. Review the job description and information about related careers to get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales and learn more about running a store. Someday, I would love to become a store manager or even open up my own small retail business."
Written by Jordan Henry
2nd Answer Example
"I love helping people and am excited to learn more about customer service in the retail world. I'm also an artist and love building things, so I hope to get a chance to learn more about creating store displays."
Written by Jordan Henry
Career Goals
18. Why is this job with Bunnings Warehouse right for you at this time in your career?
What You Need to Know
The interviewer wants to know whether you are following a career trajectory and are trying to accomplish specific career-enhancing goals or if you are bouncing from job to job with no clear plan and no real commitment. Discuss with the interviewer how a position at Bunnings fits in with the path you want to pursue. Be thoughtful and draw upon the research you have done on the company.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. This job is right for me, especially at this point in my career, because it offers an opportunity to utilize my recent education in Communications while allowing me to advance in my management skills."
Written by Jordan Henry
2nd Answer Example
"This job will fit perfectly into my school schedule. I hope to be given full-time hours for the summer once I complete my education. I am excited to work for Bunnings Warehouse because of the flexibility you offer students and the growth potential."
Written by Jordan Henry
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Communication
19. What do you do if your supervisor does not properly communicate information to you?
What You Need to Know
Retail organizations like Bunnings Warehouse are fast-paced environments. Though supervisors may have the best intentions, some information may occasionally fall through the cracks, and your managers may not always communicate with you in the way you prefer. Describe your communication preferences, informing the interviewer how you handled a supervisor who communicated with you in a way that did not meet your expectations. Describe how you approached the situation, the discourse, and how the situation was resolved.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"When I have a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how to improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
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Rachelle's Feedback
Customer Service
20. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
What You Need to Know
In a service-focused job like a retail position at Bunnings Warehouse, you will likely encounter customers who present difficult situations. Retail and customer service-based roles often require diplomacy. More often than not, people evaluate customer service to how heard, validated, and fairly treated they feel. What one considers fair varies from person to person. Customer service is understanding, relating with, and delivering on expectations. Meeting those expectations equates to good customer service.
Written by Kevin Downey on June 27th, 2022
Answer Example
"If I had an aggressive and disrespectful customer, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Written by Jordan Henry
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Anonymous Answer
Should this not be possible, security may need to be called quietly, purely as a safety precaution, as a very last resort, to save face to the customer and Bunnings."
Rachelle's Feedback
Customer Service
21. At Bunnings Warehouse we have a very clear return policy. How would you handle a customer arguing with you about a potential return?
What You Need to Know
You'll need to familiarize yourself with Brunnings Warehouse's returns and exchange policy. It is reasonably fair, managed to prevent shrinkage or scams, but set up to deliver customer assurance and satisfaction. The policy is very clear. You'll inevitably come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while not only making the customer happy but also protecting the company's assets, which include not only the product and company's earnings, but maintaining a customer's brand loyalty as well.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If I was unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
Customer Service
22. Bunnings Warehouse puts customer service first. How do you ensure that you always put the customers' needs first?
What You Need to Know
Like most retail environments, Bunnings Warehouse has to compete with other companies in the industry. More often than not, people evaluate exemplary customer service as being heard, validated, and treated fairly, which translates to understanding, relating to, and delivering on expectations. The most important part of the experience is the grand finale - how the customer leaves at the end of any customer experience is what they take with them. That exit moment is the make-it-or-break-it moment for a company's brand loyalty. Discuss with the interviewer how you ensure your customers receive the best service from you.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before going back to my task."
Written by Jordan Henry
Experience
23. What are your salary expectations?
What You Need to Know
Do some research to determine what you can expect from a position at Bunnings Warehouse, and use your current earnings, health, and retirement benefits to draw comparisons. Be open and honest. Transparency is the best choice when salary-based questions arise.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry
2nd Answer Example
"I currently make minimum wage and am happy to begin a position at Bunnings in that same range. I hope my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Bunnings have any merit-based bonuses or pay-scale increases?"
Written by Jordan Henry
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Rachelle's Feedback
Experience
24. What is the difference between working hard and working smart?
What You Need to Know
Putting in hard work can equate to putting in long and exhausting hours. Working smart demonstrates your capacity to prioritize, organize, and competently manage your time and strategize how to execute a project or any task. This question sheds light on your grasp of the distinction between the two. Usually, when working smarter, the hard work you'd otherwise put in is cut in half, easing your workload and leading to efficient time management.
Written by Kevin Downey on June 27th, 2022
Answer Example
"One should regularly work at both. I begin every action by working hard and deciding where there's room for improvement. Before I get the hang of something, I'll figure out how I can kaizen an opportunity. Initially, concentrate on quality, then quantity. By the end, it should take me less work to provide the same content."
Written by Kevin Downey on June 27th, 2022
Experience
25. At Bunnings Warehouse, we like to hire strong achievers. Give me an example of a time you went above and beyond.
What You Need to Know
Display to the interviewer that you put in more than the bare minimum. Show that you can react appropriately when you see your employer has a need that goes beyond your usual day-to-day expectations. The standard you set for your work is your work ethic. Some employees view their job requirements as their standard and aim to meet expectations. Others view this as the bare minimum and strive to over achieve as their standard. In your answer, explain that your standards for your work are high and that your bare minimum exceeds expectations.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"Last week, I noticed that my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Written by Jordan Henry
2nd Answer Example
"Just yesterday, I had a customer make a purchase and noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
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Rachelle's Feedback
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Cindy's Feedback
Experience
26. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
What You Need to Know
From home improvement to gardening, Bunnings Warehouse is all about creating great customer experiences. If you have experience in retail, walk the interviewer through your previous positions and highlight your favorite and most challenging experiences. If you don't have any retail experience, that's okay! Share translatable customer-centric experiences you've had in your previous roles. Asure the interviewer you are excited about this opportunity.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry
2nd Answer Example
"While I haven't yet worked in a retail environment, I'm excited to start! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience set me up for success in the retail industry."
Written by Jordan Henry
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Anonymous Answer
Rachelle's Feedback
Experience
27. Have you researched our company's values? What makes you the best candidate for Bunnings Warehouse?
What You Need to Know
There is a lot of information on Brunnings Warehouse's website detailing the qualities of the culture of their teams. Knowing the Bunnings Warehouse brand and customers is incredibly important. Not only are they curious if you've done your homework, but they're also curious if you embrace the same qualities they do. Any information you know about the company's values will set you apart from other candidates. Spend some time exploring the Bunnings Warehouse website and becoming familiar with their core values: 'Our team's guiding principles are integrity, respect, teamwork, achievement, and innovation. Our guiding principles are the keys to our culture and to achieving our vision.' They see the members of their team as a family that is friendly, helpful, and having fun. They're looking for individuals interested in longer-term employment that shares their vision and values. Discuss with the hiring manager why you think you are the top choice for a position with Bunnings Warehouse.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I've been a long-time shopper at Bunnings Warehouse for all my home DIY needs, and I've always been impressed with how they engage with the community and contribute to causes and organizations that help our community."
Written by Jordan Henry
2nd Answer Example
"I'm encouraged to come across an organization dedicated to sustainability, environmental awareness, and social responsibility. I would be thrilled to work at a company whose values align closely with mine."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Experience
28. In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
What You Need to Know
If you have retail merchandising experience, a proper mindset, or an understanding of how to use the marketing potential of displays to increase product awareness and sales, say so. Show the interviewer that you are interested in the creative aspect of creating an attractive retail display and let them know if you have any special skills to contribute to their construction or design!
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and prompts them to purchase, and I'm eager to learn more! The displays I have seen at Bunnings are fascinating, and I would love to be a part of those creative projects."
Written by Jordan Henry
2nd Answer Example
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and lots of experience doing DIY projects of my own, so I think I would be a valuable addition to your display team."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Experience
29. What do you know about Bunnings Warehouse? Why do you want to work for us?
What You Need to Know
The interviewer wants to understand what specifically motivated you to apply for this position. Research the Bunnings Warehouse website, look at their different departments and offerings, and get a feel for their brand. It's important to understand the mission and aesthetic of the organization. Interviewers will be impressed with your knowledge of their seasonal promotions and ongoing events.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I've been a Bunnings Warehouse customer for years and have always appreciated their dedication to providing customers with the widest range of home improvement products at the lowest prices. When I walk into a Bunnings Warehouse store, I always know what I'm going to get: a huge variety, fun new home improvement ideas, and excellent customer service."
Written by Jordan Henry
2nd Answer Example
"I want to work for Bunnings Warehouse because I shop here all the time. I love your products, and your company culture seems great too."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Whenever an interviewer is sifting through the applicant pool, they aiming to recruit the best of the best. Usually, those individuals have done their thorough homework on the company, their mission, and their core values. They embrace the culture of the brand, and to a degree, embody it. In order to convey this, an applicant must have a deeper understanding of what it is about their brand that specifically shapes that work culture into a fun environment, and how they deliver that customer experience which makes it a fun atmosphere to shop. Consider this when formulating your answer.
Leadership
30. What type of manager brings out the best in you?
What You Need to Know
Managers at Bunnings Warehouse work hard to ensure they have healthy teams, which start with supporting individual associates. Before your interview, put some thought into the qualities great leaders you admire possess. Familiarize yourself with the five main leadership types; authoritarian, participative, delegative, transactional, and transformational. Speak to which you feel are the types of managers who bring out the best in you and which are the most important leadership qualities. How you answer this question will help them evaluate the scope of your soft people skills.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel I work best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style at Bunnings?"
Written by Jordan Henry
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Cindy's Feedback
Leadership
31. Tell me about a time you made a suggestion requesting a change in an organization.
What You Need to Know
The most successful organizations are always improving and adapting to better serve their customers. Bunnings Warehouse is no exception. Consider if you can recognize when change is required and be confident enough to present it. Discuss how you diplomatically approach your superiors when making suggestions for change. The interviewer is interested in knowing whether you ask questions before making a suggestion or if you proceed with presumption. One must first determine why things are the way they are or whether such changes have been attempted in the past before exploring solutions.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"Last year, while managing our weekend shift, I noticed a pretty solid opportunity to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of my suggestion."
Written by Jordan Henry
2nd Answer Example
"When I began my most recent job at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. I suggested we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
1) Situation: The background information an interviewer needs to make sense of your story.
2) Task: Continuing to set the stage, you then give the interviewer an idea of your role and responsibilities in this specific story.
3) Action: Next, you offer a detailed description of the steps you took to tackle the situation.
4) Result: Last, you talk about the specific achievements and outcomes that resulted from your actions.
When you frame an open-ended response using the STAR method, it helps you to keep your thoughts on track while allowing your interviewer to follow along easily. This method will also ensure that you provide enough detail for your story to have an impact.
Leadership
32. At Bunnings Warehouse, we firmly believe in grooming our employees who show potential into management roles. Are you interested in potential leadership roles with us?
What You Need to Know
If you feel you have leadership potential or a drive to rise to a leadership role, this will guide and motivate your work with them. If you have an interest or prior experience, share it. Exhibiting a motivation to grow into a leadership position will speak to your interest in long-term employment with Brunnings Warehouse. Many seasonal or entry-level sales employees at Bunnings Warehouse explore other career options such as store management, district-level leadership, and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I would be very excited about obtaining a role in leadership within Bunnings Warehouse in the future. I'm confident that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready."
Written by Jordan Henry
2nd Answer Example
"I have been in an unofficial leadership role for the past three years at my former job, so I think a management role with Bunnings Warehouse would be a great next step in my career!"
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Leadership
33. Tell me about a time you mentored a co-worker.
What You Need to Know
Some endeavor to advance the vision and the success of an organization. Prioritizing the success of the team displays big-picture thinking. By committing to the team's success, they support their progress and advancement. Investing in the progress of your associates and encouraging positive growth is an investment in one's development. The breadth of one's vision, the big picture versus a more limited short-term view, is what the interviewer is trying to gauge.
Written by Kevin Downey on June 27th, 2022
Answer Example
"I worked as assistant manager at a coffee shop. I gave the owner a heads-up that I would be leaving in a couple of months. They were grateful I gave them so much notice. I started training my successor. It went well, and in less than a couple of weeks, they were up to speed. My boss assured me I'd be assistant manager until I left, but I told them it would be better if I stepped down and my trainee became my boss. This way, I could back them up, be around to answer questions, and phase out my schedule. I go in for coffee there now and again, and they're all doing great."
Written by Kevin Downey on June 27th, 2022
Trust
34. You will be responsible for a large amount of cash and valuable merchandise at Bunnings Warehouse. What would your most recent employer say about your character and honesty?
What You Need to Know
Integrity is one of the qualities Brunnings Warehouse looks for in its employees. Honesty is incredibly important, especially when handling a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Attest to your integrity and explain what your word means to you and how your integrity guides your responses. Draw on the opinion of others to solidify your answer.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is for my managers and coworkers to trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Salim, told me that he found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry
2nd Answer Example
"My most recent team leader, Devi, told me multiple times that she considered me a person of integrity and honesty, which I appreciate. I always want to be a person my coworkers and employers can trust."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Trust
35. We have a strong employee honesty program in place at Bunnings Warehouse to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
What You Need to Know
Bunnings Warehouse takes loss prevention and employee theft very seriously. They want to ensure you will act according to the company's policy and reputation. Such matters should be handled swiftly in confidence, in accordance with safety and legal guidelines, without bringing it to the attention of non-managerial subordinates or customers. Abide by all human resources best practices for such a situation. Ensure your conduct is professional and wouldn't create any legal concerns or embarrassment for the company. Display your integrity and discretion while discussing with the interviewer how you would handle a situation surrounding employee theft.
Written by Kevin Downey on June 27th, 2022
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry
2nd Answer Example
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at Bunnings?"
Written by Jordan Henry