Accuracy is important to us at Broadridge Financial Solutions. Do you always double check or proofread your work?

"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is imperative to submit error-free work."

Double checking and proofreading are essential parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

"I do my best to put great work out, at all times. I believe in double checking my work although I must admit that I have fallen victim to the odd mistake like the best of us!"

At Broadridge Financial Solutions, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

"As you can see from my resume, my Business Analyst experiences come from the software and manufacturing industries where common risks were associated with systematic and operational faults. Similar to the finance industry, I also have experience in helping mitigate legal risk. In my current role, I mitigate legal risk by working with a team of legal experts to know the laws and then develop a series of what-if questions to propose potential scenarios. Based on the what-if scenarios, we can implement specific requirements into the project to help minimize potential risk."

The financial field is often posed with great risks and Business Analysts must always factor potential risks into the equation of any project that they work on. To get a better idea of how you will do this if hired at Broadridge Financial Solutions, your interview is giving you a chance to talk about your knowledge of risk and how you have worked with risk mitigation and risk avoidance in your previous positions. If new to the financial services field, it is important to show that you know that common risks can be systematic, operational, legal and credit related.

"From an early point in my career as a Business Analyst, I learned that a solid analysis process is the key to reducing any risk in a project. Two areas that apply the most are scope creep and impact analysis. To reduce scope creep and avoid any risks associate with it, I ensure that all stakeholders understand the scope of the project from the start and that I check in to validate the requirements as frequently as I can."

In this role with Broadridge Financial Solutions, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

"As a Business Analyst, I've always viewed data as a tool to help make the right business decisions and my analytical reporting requires thoroughness in my data reporting. Here at Broadridge Financial Solutions, you can easily make decisions based off of hunches or gut feelings. But I have a feeling that the more data gathered to help make the decision, the better the decision ends up being in the end."

Because the financial field is heavily reliant on numbers and data, analytical reporting can be a great tool to help key stakeholders make key decisions that have a positive impact on the business. In your answer to this question, point out the fact that you know the impact that data can have in the financial field and also talk about the types of analytical reporting you have done in the past that can be useful to the team at Broadridge Financial Solutions. Also, feel free to ask any follow up questions on the expectation for this position.

There will be great days at Broadridge Financial Solutions and some days that are tougher to get through. When you suffer a setback, how does that emotionally affect you and your work?

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

"Setbacks are tough, but I truly believe that everything happens for a reason. I am a creative person and will always find a way to recover from a setback."

In this role with Broadridge Financial Solutions, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?

"In my current role, I utilize the Tableau program to provide live, up to date information to my clients. After using a simply built Excel program for many years, Tableau provides beautiful and easy to understand reporting that my clients can take and run with to make important decision. The connections and automations within the program have save me time and effort, allowing me to take on a much more robust client base. If hired for this role here at Broadridge Financial Solutions, I also have familiarity with SAS and Spotfire and consider myself a very quick learner if I need to learn a new program."

Providing the clients of Broadridge Financial Solutions with detailed reports will be a key part of this position and your interviewer will be looking to gauge your ability to be organized and detailed while also utilizing your critical thinking skills to provide the best reports possible. In your answer, keep a focus on the techniques and tools that you use to do your job in ensuring that clients are receiving the most accurate and detailed reports possible. As well, let your interviewer know that you are willing to learn new ways and new technologies to help onboard yourself to their team quicker.

"When I need to provide reporting to clients or my firm, I ensure that the reporting includes all key risks and valuation. Today, we as Financial Analysts have so many great tools available to us and my current preference is a statistical program like Crystal Ball. When paired with the advance Excel sheets that I have created, and have been commended, my clients are always happy with the insight that I am able to provide."

As a Business Analyst at Broadridge Financial Solutions, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

"Honestly, one of the things that I love the most about being a Business Analyst is the mix of people that I get to work with and if I took an honest look back over time, I'd say that every team that I was a part of had at least one difficult person to work with. In those situations, I rely on an empathetic approach that really tries to narrow down what makes that person tick on the job. With that knowledge in hand, I can then touch them in a relatable manner and even provide them with work that suits their needs the best."

Leading a project team will put you in front of many differing personalities and you need to have the ability to work with every type of personality to be successful in this role at Broadridge Financial Solutions. While your interviewer may not be telling you that you will work with a difficult person because they know of a few, they're more looking to see how you utilize your communication and problem solving skills to make the situation better for everyone. As you answer this question, feel free to use an example from the past that highlights how you used your interpersonal skills to work effectively with a difficult person on a project team.

"Just recently, an executive with my company was the final decision maker and stakeholder on a sales project and she had some very unrealistic expectations for the project from the start and she wasn't afraid to let me know. To best handle this situation, I listened to all of her thoughts on the project and asked a lot of follow up questions to get her sense of the project. After that, I asked for a couple of days to rework some design of the project. When we had our follow up meeting, I educated her on a few legal aspects of the project that wouldn't fit into her mold. She thanked me for the insight and we were off on the right path from there."

Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

"Back when I first joined my current organization, I was taking a role that had been vacant for many months and I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls and the interim rep only kept brief notes. After taking the time to walk through training and getting running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more that willing to help out with some extra hours."

For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with Broadridge Financial Solutions.

"Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of office for the day. We typically team up in group of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was away on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I let them know that their advisor was away on vacation but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client and I took the time to get their questions answered quickly."

List the top 3 skills that you have acquired in your last role.

"In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."

You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include skills that will potentially benefit this potential new employer.

"There are many skills I gained in my most recent position as I had a great training program and my boss was a strong mentor. If I had to choose three top skills I would say that the biggest ones were effective multitasking, solid closing skills, and cold calling abilities."

If hired for this role at Broadridge Financial Solutions, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

"I find myself the most motivated on the job when I am being challenged and when I can continue learning new things. From what I've learned in talking to others that currently work here at Broadridge Financial Solutions, the fast paced environment and continuous changes in the industry would keep me very motivated in my work and you'd never have to question if I were truly enjoying and being motivated in my work."

In the financial services field, you should have strong personal motivation to succeed in your work and your interviewer is asking this question to see what it is that make you tick while on the job. While being open and honest in how you stay motivated on the job, make sure that your answer doesn't include collecting a paycheck every week or two. While money is certainly a motivator in this field, make sure that you use it in an appropriate context if you decide to talk about the financial piece of this business as being a motivator. In the end, your interviewer is looking to get a sense of how he or she will be able to keep you hungry for more if you are hired for this role.

"At a young age, my father taught me to do what I love and love what I do and I know that as I approach the middle years of my career that I made the right career choice. The personal finance field has really blended my love of helping others succeed and my passion for statistics and computers. In this role with Broadridge Financial Solutions, I'll be working with your clients everyday on helping them achieve financial success and that alone is all of the reason I need to get out of bed every morning."

The clients of a financial firm like Broadridge Financial Solutions can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life altering experience and a loss or damage to an item is very stressful. I tried to put myself in the customers shoes, see things from their perspective and do my best to ease their situation. In this role with Broadridge Financial Solutions, these same skills would be vital for me to find solutions or the right person to talk to if needed."

Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.

"First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, we had a very angry customer come onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which was apparent that he needed. First, I let him release his anger and it was not a pretty sight. Then I calmly repeated back what he had said and then explained what our policy allowed me to do at that time. Looking back, my sincere approach and calm demeanor helped calm him down and later that day, my manager had a formal complaint sent to the manufacturer and we were assured that they'd be in contact with the customer."

Can you think of a situation where raising debt over equity would be beneficial?

"In the situations where I've advised an organization to increase debt, they've received a distinct advantage in a lower cost form of financing versus equity financing. In the end, this reduced the organization's WACC and came out to be a win for them."

Debt and equity have a very closely bonded relationship with each other in relation to a company's finances. In most situations, raising debt can create too high of an amount of pressure to meet payments versus raising equity. But, there are a few key situations where there is a distinct advantage in raising debt over equity and your interviewer will be looking to hear that you understand at least one of those advantages to be tax shielding, reducing cost of capital and not diluting the stake for investors.

"Last year, I advised a manufacturer to take the debt over equity route when adding a new line of products that was guaranteed to be very profitable. This fact allowed the company to simply and quickly repay the loan plus interest while being able to reap the rewards of the extra profits. In that same case using equity, final profit would've been less."

How can Broadridge Financial Solutions motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

Every employer should know how each of their employees is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

"I am a natural salesperson, so the best way to motivate me is through performance incentives. In my current position, I have been in the president's club for the past three consecutive years. I am highly motivated by the vacation that I am awarded annually."

In your experience as a Financial Analyst, what do you feel is the best metric to gauge a company's future stock performance?

"While there are many excellent metrics to consider for the future of a stock performance, the one that I weigh the most heavily is the price earnings to growth ratio. I prefer the PEG ratio because of its consideration of expected growth rate where simple P/E calculation doesn't consider that. This calculation is specifically great when looking at a wide array of companies within an industry to level their playing field."

As a Financial Analyst with Broadridge Financial Solutions, you will be relied upon by clients to provide the best risk and reward opportunities for them to have the most successful investments While there are many great metrics to use and no right answer for this question, your interviewer will be looking to hear that you are confident in why the metric is important by talking about the details of it. The confidence that you project to your interviewer will carry over to your work with clients and your interviewer will be keying in on this aspect of you answer.

"Being familiar with metrics like free cash flow, payout ratio, debt-to-equity and price-to-sales, all can be very useful depending on the situation. In a recent economic downturn like we've had recently, I've relied heavily on the debt-to-equity measurement to measure future performance. As we've seen with many large retailers recently, a simple look into their debt would've shown the potential for disaster in their stock."

If you were having an interaction with a client here at Broadridge Financial Solutions and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

As the forward facing client services representative with Broadridge Financial Solutions, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

Have you ever run into a situation where a company had a positive cash flow but was still in critical financial trouble?

"If hired for this position, you can rest assured that I know all considerations necessary when looking at cash flow for an organization when determining their overall financial health. A cash flow statement can often show positive cash flow when they take on new cash from loans or long-term debt. While these items do show up as positive on the cash flow, they don't accurately reflect the profitability of the organization."

At the heart of this question, your interviewer is looking to dive in and take a look at your critical thinking skills. While positive cash flow is usually a very good sign of a company's overall ability to settle its debts and handle future financial challenges, there are some situations where all isn't as it seems when looking at a company with a positive cash flow. Whether you have run into this situation or not, it is important for you to point out that you are aware of situations where a positive cash flow can be misleading.

"I have come across this situation with a company that was selling off a large chunk of inventory. At the same time, the company was delaying their payables. This showed a very skewed positive cash flow but the real story behind the curtains showed a company that was in serious trouble of keeping its doors open."

Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

"Having worked in customer service for one of the areas largest auto dealership for the last six years, handling difficult customers was a situation I had to learn to handle pretty quickly. Just a few weeks ago, I was covering our front desk on a Saturday afternoon when our sales staff was still open for business. I recognized the person approaching the door as a customer that had recently purchased a new vehicle. He stormed through the door, placed his keys on the counter in front of me and said that he demanded a refund on his new purchase because the check engine light had already come on inside of the car. Knowing off the top of my head that his new vehicle was under a full warranty, I calmly let him know that his car was under warranty and that I'd have a member of our sales staff come out and take a quick look. I also let him know that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and not seeing anything obvious, we ended up giving him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day and I know that my patience in hearing him out really helped."

In a front facing role with Broadridge Financial Solutions where you will be interacting with clients on a daily basis, your interviewer wants to be ensured that you have the skills to resolve client issues with ease and they'll look to do so with this question. In your answer, let your interviewer know that you can take ownership of any situation by talking about a specific time where you did what was necessary to alleviate a difficult situation with a client. Talk about the resources that you used and your interpersonal skills that helped turn a potentially bad situation into a successful one.

"A couple of years ago, I was asked to work with a very high profile client for his financial advising services when he came to our firm because my CEO trusted I could handle what he felt would be a difficult task. From my first meeting with the client, he demanded that we provide more returns than the previous firm that he worked with and he was rather rude with our front desk staff. I took the approach of taking the time to listen to his needs and speak to him more about what my firm could provide. I laid out my experience and track record for him to help him build his trust in me. I knew that with him, I would need to take time to walk through my decision making processes for his investments and he really appreciated that. As of today, we are still working strong together and his wealth is growing."

Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

"A couple of years ago, we had hired a new Junior Advisor on to our team and I was tasked with being his mentor. Having mentored several other thriving Junior Advisors prior to him starting, I was excited for the opportunity. Within the first week of him being on the job, I overheard a colleague of mine talking very openly about his disdain for the hire of this new Advisor and witnessing him personally criticizing him in a face-to-face encounter. Immediately, I spoke to my colleague in a private office about my concern over his actions and words towards the new Advisor. Having been a part of the interview process and his early mentorship, I knew that he had the skills to succeed and I reiterated that to my colleague. After agreeing to back off on any private criticizing of the new Advisor and a promise to help mentor him, I learned that direct conversations are the best way to handle workplace conflicts."

At the heart of this question, your interviewer is looking to hear how you use solid interpersonal and relationship building skills to diffuse a difficult situation with a coworker when on the job. No matter what situation that you talk about, make sure to focus your answer on a positive mindset and the steps that you walked through to turn a potentially hazardous situation into a good one. As well, talk about lessons learned from that situation that you keep with you to this day on the job.

"f"A couple of years ago, I approached a colleague that had missed a deadline or a big audit we were conducting and she completely blew up at my during our conversation. At first, I was very taken aback by her response because I had never witnessed that from her in many years of working together. While remaining calm, I allowed her the opportunity to vent to me and it turns out that she was going through a lot of things in her personal life that were impacting her work. While keeping our project deadlines in mind, I also took a personal approach in letting her know that she could bring these issues to me as both a colleague and a friend and we could work through them together in the future. This approach is vital to any conflicts that can arise with colleagues and one I don't hesitate to take when needed."

We are looking for the most motivated individuals to join the team here at Broadridge Financial Solutions. Where would you like your career to take you in the next five to ten years?

"Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at Broadridge Financial Solutions. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."

This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of Broadridge Financial Solutions. Prior to your interviewer, try to research the job and Broadridge Financial Solutions to the point where you can match your career goals with they Broadridge Financial Solutions offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with Broadridge Financial Solutions is vitally important to you.

"A career in risk analysis has been a dream for some time and this opportunity with Broadridge Financial Solutions is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with Broadridge Financial Solutions would go from there."

What is the most attractive thing in your eyes about this role with Broadridge Financial Solutions?

"Over the past couple of years, I've had an eye on pursuing a career with Broadridge Financial Solutions because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

For this question, your interviewer is looking to gain insight into what you know and like about Broadridge Financial Solutions and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on Broadridge Financial Solutions and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

"As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of Broadridge Financial Solutions, this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

When have you shown a willingness to learn a new method or new approach to solving a problem?

"When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."

It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using modern methods.

"In my current position, I am faced with learning new sales methods and client approaches on a regular basis. I am always the first to embrace these new sales pitches because I truly believe the bigger diversity we can offer our clients, the better."

We pride ourselves on teamwork here at Broadridge Financial Solutions and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

"As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at Broadridge Financial Solutions, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Broadridge Financial Solutions. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at Broadridge Financial Solutions, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like Broadridge Financial Solutions, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

"From my two years of experience as a Data Analyst in the financial industry, of course the common issues of overlapping data and duplicate entries did come up. But I've found the biggest issue to be the collection and implementation of real-time data to be the biggest hurdle. With markets continually changing on a daily basis, I've had to be diligent about updating reports for my advisors that I work closely with because what may be valid and real one day may be out of date the next."

While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with Broadridge Financial Solutions.

"Having some very close contacts that are already working in the financial field in data analysis, I understand that manual data tracking can be a pain point due solely to the time needed to complete. Being highly educated in automated processes and utilizing machine learning in other industries, I think the knowledge I could bring to the team here at Broadridge Financial Solutions would really help advance your data analysis practices within my first six months on the job."

How would you define what working capital is for a company and what does its measurement mean?

"In my current role, we measure working capital to gauge the ability of a company to pay off its debts quickly. In working with many industries, from retails to the public sector, the determination of a company's ability to do so based on calculation can differ greatly from industry to industry. To calculate, a range of line items from the company are used to take their current assets minus their current liabilities. In the retail industry, seasonal spikes in business create the need for a much higher working capital and if hired for this role, I have a great understanding of each industries specific needs."

As a Financial Analyst with Broadridge Financial Solutions, you will be asked to help measure working capital of organizations. In your definition that you provide to your interviewer, ensure that you give them at least the basic definition of the calculation being current assets minus current liabilities. Then, talk about real situations that you've used the measurement to make critical decisions in the work that you've done in the past. This will confirm with your interviewer that you have the ability to use the measurement in this job.

"In a very broad sense, working capital is found by subtracting an organization's current liabilities from their current assets. In my current role, I utilize a more focused calculation of adding accounts receivable plus inventory and then subtracting accounts payable. The more focused calculation give a better idea of total working capital for organizations when trying to get a better overall picture of their health and efficiency when projecting out towards the future."

If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?

"An organization's lines on a balance sheet all have impact on other lines. In the case that I was made aware of an increase in accounts receivable for an organization, I would note that cash flow could be directly impacted and give a higher chance that the organization didn't have enough money to operate. As well, the reduced value of assets is a real possibility for that organization."

At the root of this question, your interview will be looking to hear that you understand how the different lines on a company's balance sheet are related to each other. In your answer, be sure to point out your understanding of this as your job as an analyst with Broadridge Financial Solutions will rely on your ability to do so.

"In reality, an increase in amounts receivable can have both a positive and negative impact. In the short term, accounts receivable show up as current-period revenue and have a positive effect on income statements. But over the long-term, a large increase in amounts receivable has a negative impact on cash-flow for the company."

This position at Broadridge Financial Solutions has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

"As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at Broadridge Financial Solutions. What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to Broadridge Financial Solutions to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."

This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

"From what I understand about this role in Client Services with Broadridge Financial Solutions, my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."

What statistical analysis tools do you have experience working with?

"In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

As a successful and resourceful Data Analyst, your interviewer at Broadridge Financial Solutions is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

"Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

At Broadridge Financial Solutions, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

"A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."

No matter what position you are interviewing for at Broadridge Financial Solutions, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

"As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at Broadridge Financial Solutions, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."

Broadridge Financial Solutions Interview Questions

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1. Accuracy is important to us at Broadridge Financial Solutions. Do you always double check or proofread your work?
2. At Broadridge Financial Solutions, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?
3. In this role with Broadridge Financial Solutions, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?
4. There will be great days at Broadridge Financial Solutions and some days that are tougher to get through. When you suffer a setback, how does that emotionally affect you and your work?
5. In this role with Broadridge Financial Solutions, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?
6. As a Business Analyst at Broadridge Financial Solutions, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?
7. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?
8. List the top 3 skills that you have acquired in your last role.
9. If hired for this role at Broadridge Financial Solutions, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?
10. The clients of a financial firm like Broadridge Financial Solutions can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?
11. Can you think of a situation where raising debt over equity would be beneficial?
12. How can Broadridge Financial Solutions motivate you on the job?
13. In your experience as a Financial Analyst, what do you feel is the best metric to gauge a company's future stock performance?
14. If you were having an interaction with a client here at Broadridge Financial Solutions and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
15. Have you ever run into a situation where a company had a positive cash flow but was still in critical financial trouble?
16. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?
17. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?
18. We are looking for the most motivated individuals to join the team here at Broadridge Financial Solutions. Where would you like your career to take you in the next five to ten years?
19. What is the most attractive thing in your eyes about this role with Broadridge Financial Solutions?
20. When have you shown a willingness to learn a new method or new approach to solving a problem?
21. We pride ourselves on teamwork here at Broadridge Financial Solutions and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?
22. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?
23. How would you define what working capital is for a company and what does its measurement mean?
24. If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?
25. This position at Broadridge Financial Solutions has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?
26. What statistical analysis tools do you have experience working with?
27. At Broadridge Financial Solutions, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

Broadridge Financial Solutions Interview Questions

1. Accuracy is important to us at Broadridge Financial Solutions. Do you always double check or proofread your work?

2. At Broadridge Financial Solutions, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

3. In this role with Broadridge Financial Solutions, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

4. There will be great days at Broadridge Financial Solutions and some days that are tougher to get through. When you suffer a setback, how does that emotionally affect you and your work?

5. In this role with Broadridge Financial Solutions, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?

6. As a Business Analyst at Broadridge Financial Solutions, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

7. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

8. List the top 3 skills that you have acquired in your last role.

9. If hired for this role at Broadridge Financial Solutions, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

10. The clients of a financial firm like Broadridge Financial Solutions can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

11. Can you think of a situation where raising debt over equity would be beneficial?

12. How can Broadridge Financial Solutions motivate you on the job?

13. In your experience as a Financial Analyst, what do you feel is the best metric to gauge a company's future stock performance?

14. If you were having an interaction with a client here at Broadridge Financial Solutions and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

15. Have you ever run into a situation where a company had a positive cash flow but was still in critical financial trouble?

16. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

17. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

18. We are looking for the most motivated individuals to join the team here at Broadridge Financial Solutions. Where would you like your career to take you in the next five to ten years?

19. What is the most attractive thing in your eyes about this role with Broadridge Financial Solutions?

20. When have you shown a willingness to learn a new method or new approach to solving a problem?

21. We pride ourselves on teamwork here at Broadridge Financial Solutions and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

22. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

23. How would you define what working capital is for a company and what does its measurement mean?

24. If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?

25. This position at Broadridge Financial Solutions has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

26. What statistical analysis tools do you have experience working with?

27. At Broadridge Financial Solutions, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?