How to Answer: At British Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Advice and answer examples written specifically for a British Airways job interview.
16. At British Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
How to Answer
If you are familiar with British Airways before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
Written by Rachelle Enns
1st Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Written by Rachelle Enns
2nd Answer Example
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
Written by Rachelle Enns