Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Boeing Interview
Questions

| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

How would you deal with a difficult client?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Boeing Interview Questions

  1. 1.

    How would you deal with a difficult client?

      You want to show the interviewer that you work well with every person even though you recognize there are some folks out there who are quite difficult to please. Share an example that gives some context about the situation and what you did to make the client happy. Remember, there's no need to be negative or share any negative interactions you had with the client. Focus on how you responded graciously and courteously to client complaints.

      Rachelle's Answer

      "I recognized that my client had good intentions and wanted what was best for his company. When we interacted, I always took his feedback with a grain of salt knowing. Even though my client was demanding, my job was to support him and comply with our agreed upon expectations. I never took anything personally and stayed professional, even when my client acted harshly."

      Anonymous Answer

      "It was a potentially delegate situation where we were taking over work from partner with Boeing. But we still had to work with partner as they supported the role with design remotely. However we had to adopt the previous calcs which were not complete so we had to ask some questions and salvage what we could as well as assess and report how much was need to be done to the judge the extent of the job and plan for way forward. The previous partner was perhaps not too forthcoming with information due to not wanting to lose face. So we went through the process of asking the questions as polite as we could but firmly and to systematically go throught work and try not get frustrated or take it personally and still keep a good working relationship as we had to still work the same partner as they were providing design support."

      Kristine's Answer

      Good answer! Your response makes it evident you displayed respect and courtesy with a difficult client. I revised slightly for clarity.

      "We faced a potentially delicate situation when we took over work from a partner with Boeing. While we took over the project, we still had to work with the partner as they supported the project with design remotely. It turned out the calcs the partner provided to us were not complete, so we had to ask them some questions and salvage what we could. We also had to assess and report how much needed to be done and plan for a way forward. The partner was perhaps not too forthcoming with information due to not wanting to lose face. So we asked the questions as polite as we could and made a point not to get frustrated or take it personally and stay focused on maintaining a good working relationship."

      Was this answer helpful? Yes or No
      Anonymous Answer

      "In my last role, our client was difficult by blaming us for poor delivery performance. I was able to show the client that we were taking their issue seriously by meticulously going through their data. I also went to their site to discuss the matter. We found that the client had made an error with the data. However, because I responded proactively; the client was happy with our approach."

      Lauren's Answer

      Great example. When answering this question (and questions like this), be sure to round out your response. I added language around what you do in a general sense, then backed it up with an example.

      "When dealing with a difficult client, I listen to the grievance and do not take the issue personally. I deescalate issues by being proactive in problem-solving quickly and thoughtfully. I once dealt with a difficult client who was dissatisfied with our delivery performance. I listened to the grievance, and reviewed the data associated with the order. I took it a step further by visiting their site and reviewing the data with the client. Ultimately, it was not my team’s error, and the client was pleased with my approach."

      Was this answer helpful? Yes or No