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Biggby Coffee Interview
Questions

33 Questions and Answers by Ryan Brown

Question 1 of 33

Days can sometimes be stressful at Biggby Coffee. How do you handle stress on the job?

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Biggby Coffee Interview Questions

  1. 1.

    Days can sometimes be stressful at Biggby Coffee. How do you handle stress on the job?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Ryan's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Ryan's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  2. 2.

    At Biggby Coffee, we are looking for reliable employees who come to work on time. Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

      Ryan's Answer #1

      "I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get to your office every day."

      Ryan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  3. 3.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Ryan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Ryan's Answer #2

      "I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our shop did not suffer any setbacks."

  4. 4.

    What characteristics do you feel a good barista will have?

      Display to the interviewer that you have what it takes to be a great barista! First, you should fully understand the requirements to be a barista. You can research the career path as well as refer to the Biggby Coffee website and job description. Keep your answer to the point, and positive.

      Ryan's Answer #1

      "I see in your job description that you are seeking someone who can multitask, be friendly, and is reliable. In addition to these requirements, I feel that a good barista will be willing to learn new beverages, work well as part of a team, and provide top notch customer service. I do not know everything about specialty drinks but from what I understand - you provide excellent training at Biggby Coffee."

      Ryan's Answer #2

      "Here are some other skills a barista should have:

      - Outgoing personality
      - Ability to do basic math at a quick pace
      - Active listening skills for order taking
      - Strong customer service skills
      - The desire to be around groups of people all day
      - Memorization and strong recall abilities
      - Ability to work well with a team of varying personalities
      - Interest in the coffee shop culture
      - Interest in hygiene
      - Investment in health and safety protocols
      - Patience
      - Dispute resolution skills"

  5. 5.

    At Biggby Coffee we have had previous concerns with employee theft. How would you handle it if you caught an employee stealing?

      In a high-volume retail and customer service environment, it can be challenging to stay on top of inventory and cash. This question is a great time to ask the interviewer if Biggby Coffee has a loss prevention program and protocols in place for employee theft. If you have experience with inventory management, staff management, or employee termination - this is a great time to discuss!

      Ryan's Answer #1

      "If you could tell me more about your loss prevention efforts at Biggby Coffee that would be great. In my current position, we have protocols in place for reporting employee theft. Our Corporate office has formally trained me on loss prevention. Since becoming a Manager in my current role I have dealt with one employee theft case which resulted in their termination."

      Ryan's Answer #2

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

  6. 6.

    At Biggby Coffee we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?

      When you work in the customer service industry, you should expect to have different hours. If there are some restrictions on your schedule, this is the time to discuss with the interviewer. Be firm about your limitations but also offer some flex in return.

      Ryan's Answer #1

      "I am happy to work the majority of shifts; however, I do take morning classes on Mondays, Wednesdays, and Fridays. I am available to work the later shift on those days."

      Ryan's Answer #2

      "I have no restrictions on my schedule and am happy to be a team player by taking any shifts you need. I am also eager to work so I can take many overtime shifts and some holidays."

  7. 7.

    Where do you see yourself a year from now?

      It's impossible to know where you will be in years to come, but assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Ryan's Answer #1

      "Ideally, one year from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with Biggby Coffee goals which help me to see a great long-term fit here."

      Ryan's Answer #2

      "One year from now, I would like to be supervising or managing a team of my own. I feel like I am progressing at a rate that will make this a possibility."

  8. 8.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Ryan's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Ryan's Answer #2

      "I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

  9. 9.

    At Biggby Coffee, we believe that everyone has leadership capabilities. Do you see yourself a leader? When have you led a team?

      Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

      Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

      Ryan's Answer #1

      "In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."

      Ryan's Answer #2

      "I see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. I am sure to lead at all times by providing the best model, enthusiasm, and work-ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."

  10. 10.

    What causes you to feel dissatisfied on the job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Ryan's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Ryan's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

  11. 11.

    As you know, we have a lot of competitors in this industry. Why do you want to work for Biggby Coffee?

      Researching the company is an essential step before your interview. Part of that research is going to include learning who the competitors are, and why Biggby Coffee stands apart from the rest. Keep your answer to the point, and positive.

      Ryan's Answer #1

      "The culture at Biggby Coffee is very desirable. You have a reputation for investing in your staff through continued education and incentives which seems to keep your employees engaged. I am also very impressed with the online reviews that I have read. You have a great reputation!"

      Ryan's Answer #2

      "I want to work for Biggby Coffee because I have been a patron for many years. I have always been a loyal customer because of the high-quality food and beverages, as well as the friendly atmosphere."

  12. 12.

    Have you ever come to Biggby Coffee as a customer? Tell me about your experience.

      The interviewer is genuinely interested in your experience as a customer. If you have been a customer at Biggby Coffee, speak openly and positively about your experience. If your experience was not a positive one be sure to handle that tactfully and with substantial discretion. It is important to note that you should always be a patron before applying/interviewing. 'I have never come here' will never be an acceptable answer.

      Ryan's Answer #1

      "I am a regular customer at Biggby Coffee because your location is convenient, your customer service is always friendly, and your product is consistently fresh."

      Ryan's Answer #2

      "I have not frequented this location often; however, the times that I have come here, I always leave impressed and well taken care of."

  13. 13.

    At Biggby Coffee we receive many applications on a daily basis. Why should we hire you?

      When answering this question, you always want to refer to what you can do for Biggby Coffee. This question is not about you and your needs/desires. What unique skills do you bring to the organization that other applicants may not?

      Ryan's Answer #1

      "I understand that you receive many applications every day. I am a stand-out candidate because I have an impressive customer service record. Because I am well versed in the coffee industry, the time required to train me will be minimal. I am dedicated, come with strong references, and can start immediately."

      Ryan's Answer #2

      "I am a stand out candidate because I offer an attitude that fits well with the customer-focused attitude at Biggby Coffee. Also, I am bilingual and able to help your customers in English and Spanish fluently."

  14. 14.

    Walk me through your industry related experience. Which role was your favorite, and why did you leave?

      This question is a loaded one because the interviewer is trying to understand the attitude you bring with you to work and why you would choose to leave a position that makes you happy. Take a few minutes to walk the interviewer through your resume.

      Ryan's Answer #1

      "I have worked in the customer service / restaurant industry for the past 3 years. My favorite role was with Company ABC because the culture was friendly and collaborative. I only left because I relocated to a different city. I am excited about the opportunity with Biggby Coffee because the culture feels similar. I see a strong fit here."

      Ryan's Answer #2

      "My favorite role was with Company XYZ and; although I enjoyed it, the time came for me to seek a position with a higher wage, and potential to become the manager. There was minimal growth opportunity there, so I chose to move forward in my career. We parted on great terms and the owner is still an employment reference of mine."

  15. 15.

    From your understanding of our job posting, what do you feel your primary duties will be with Biggby Coffee?

      The interviewer would like to know that you fully understand the duties associated with this position. Have you read and absorbed the job description? Do you have a clear understanding of the tasks outlined by the hiring manager during the interview? Assure the interviewer that you will exceed their expectations.

      Ryan's Answer #1

      "I understand that Biggby Coffee puts their primary focus on personal customer service and quality products. From what I have researched, the primary duties of this role will be to represent Biggby Coffee proudly through excellent service. This responsibility includes preparing beverages correctly the first time, ensuring that cleanliness is kept in the shop and keeping inventory levels accurate."

      Ryan's Answer #2

      "I have read through the job posting in details and feel that my primary duties will be to prepare beverages, greet the customers, and handle transactions accurately. Are there other expectations, in this role not outlined in the job posting?"

  16. 16.

    At Biggby Coffee we want to be the best in the coffee industry. Where do you think we could improve?

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  17. 17.

    At Biggby Coffee we have very high standards when it comes to food safety. Have you ever taken any food safety or hygiene related courses?

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  18. 18.

    At Biggby Coffee we offer many corporate growth opportunities to our star employees. Where do you see your career with Biggby Coffee taking you?

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  19. 19.

    Thank you for spending your time interviewing with Biggby Coffee. I realize I have asked you a lot of questions. Do you have any questions for me?

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  20. 20.

    If a customer complained that you gave them incorrect change, what would you do?

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  21. 21.

    Are you familiar with the types of products that we serve at Biggby Coffee?

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  22. 22.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

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  23. 23.

    How does this position with Biggby Coffee fit into your career goals?

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  24. 24.

    Describe your leadership qualities.

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  25. 25.

    How would you describe your personality?

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  26. 26.

    Outside of work, what type of creative activities do you like to pursue?

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  27. 27.

    How many days were you absent from work last year?

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  28. 28.

    List the top 3 skills that you have acquired in your last role, that will help you in this position with Biggby Coffee.

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  29. 29.

    On a scale from 1 to 10, how honest are you?

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  30. 30.

    Have you ever had to fire an employee? What were the reasons for their termination?

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  31. 31.

    What are your salary expectations?

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  32. 32.

    How would your favorite teacher or professor describe you?

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  33. 33.

    At Biggby Coffee, we value accuracy and a job well done. Do you always double check or proofread your work?

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