32 Bath and Body Works Interview Questions & Answers
Below is a list of our Bath and Body Works interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with the Bath and Body Works communication values."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
2. How do you feel about Bath and Body Works' performance incentives?
How to Answer
Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I feel that performance incentives are an effective strategy. They keep an employee driven to do a stellar job and ensure that they are on top of their KPIs. In my experience, the majority of people are enthusiastic about being rewarded for their successes, and I personally find performance incentives highly motivating."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I think performance incentives are important for encouraging team members to focus on results. For me, as a manager, I feel incentives give me some skin in the game and get my team engaged in making an impact toward the company's desired results."
Written by Michelle Clark
3. How would your current or former supervisor describe your work ethic?
How to Answer
This is a chance to offer some real-world examples of when you've gone the extra mile or solved a tricky problem in a previous position.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"My current/former boss would describe me as an employee who puts in the time and effort to make sure my work is something the company can be proud of. I pay attention to detail and never leave a task unfinished. I believe I would be described as dependable and committed and would be a tremendous asset to the Bath and Body Works team."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I am the type of person who can identify a problem or workplace challenge and put a plan in place to solve it. [Provide your specific example(s) here.] I believe this is why I was promoted so quickly in my previous role, and why I would do well at Bath and Body Works."
Written by Michelle Clark
4. At Bath and Body Works we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?
How to Answer
The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. Assure the interviewer that you can handle them like a pro!
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"If this happened, my first concern would be reinforcing Bath and Body Works' customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Bath and Body Works customer who walks away feeling good about the brand."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I would make sure to be familiar with Bath and Body Works' policies for situations such as a customer breaking a product. Accidents are not uncommon in a retail environment, so I would ensure they are not injured and then safely clean up the mess. The important thing here is to make sure the customer leaves the store feeling good about the customer service he/she received."
Written by Michelle Clark
5. Do you see yourself a leader? When have you led a team?
How to Answer
Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.
Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."
Written by Michelle Clark
6. How do you deal with distracting coworkers who stand in the way of your progress?
How to Answer
Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries, when needed.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus at the moment. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud before they get out of control. Overall, I'm very good at setting personal and professional boundaries, so this has never been much of an issue for me. I've found that if I'm clear that my time is currently allocated to another task, people respect that and are happy to catch up and be social at another specified time."
Written by Michelle Clark
7. Tell me about your favorite Bath and Body Works product - what do you like about it?
How to Answer
This is your chance to assure the interviewer that you have a personal interest in Aveda products and services and that the products mean something to you. Make sure to research their products, and if you haven't used very many or aren't confident speaking to their specifics, use the website to identify fan favorites, legacy brands, etc., that are described on the site.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have a few favorite products from Bath and Body Works, and I especially look forward to the new seasonal fragrances every year; however, if I had to choose just one I would have to say that the whole Sea Island Cotton line is a tried-and-true favorite. The scent makes me think of summers on Nantucket, even though I've never been there!"
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"If you have used the products before, and especially if you're a loyal Bath and Body Works customer, consider telling the story of the first Bath and Body Works product you tried. That will add some nostalgia and personal interest to your answer: "I'd have to say my favorite is the very first Bath and Body Works product I ever tried, which was the Warm Vanilla Sugar shower gel and lotion. My best friend in high school introduced me to it years ago, and I've been loyal ever since. It's great for waking up my senses first thing in the morning and for relaxing in a bubble bath at night."
Written by Michelle Clark
8. Do you feel performance should be rewarded over experience?
How to Answer
Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Both tenure and performance are important, but I do lean toward performance incentives. I feel that employees should be paid, and rewarded, based on the documented value they bring to the organization. This approach is a strong motivator - a new employee would be greatly encouraged by being rewarded for performance, and this approach also facilitates a healthy competition with more tenured employees."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"This is a classic question, isn't it? Experience and company knowledge are so important and are certainly of value to an organization, while performance is the documented articulation of an employee's value to the company. I believe the best compensation programs figure out a way to honor both, with the emphasis on performance. Doing so encourages good employees to stay, since they know they're valued for their tenure and experience - but it discourages people from getting so comfortable in a long-time role that they don't strive for their highest performance."
Written by Michelle Clark
9. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or gain a slight increase. According to my research, this seems consistent with the market."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I would like to earn slightly above where I am now. I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth. If that is out-of-range for this position, I would hope we could discuss alternative benefits and/or a path to reach that salary goal."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
10. We put great effort into being the best in our industry. In your opinion, what can Bath and Body Works do to remain competitive?
How to Answer
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"The consumer products industry is quite competitive; I'd say your number one task for staying on top of your field is continuous improvement and competitive landscape scanning. Always looking for ways to improve Bath and Body Works' products and processes, while at the same time staying up-to-speed on what competitors are doing so that you make sure to stay one step ahead."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I appreciate the fact that this is an important question - while Bath and Body Works enjoys tremendous success and recognition in the consumer products industry, it's important to keep striving for improvement and to better meet customer needs. One of the most important things Bath and Body Works can do along these lines is to keep engaging its customers - survey them, talk to them, engage them in brand ambassadorship so that those who are close to and love your brand can have a direct line to let you know what they need next."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
11. How did you bring value to your last position?
How to Answer
This question is similar to 'Why are you the best candidate?' Think about the strengths and skills that made you an asset in your last position. Maybe you influenced changes that saved the company money. Perhaps you were the top grossing salesperson on the floor. Think of your strengths in action! If you are reliable, talk about how consistent your work has been and how you are in constant support for coworkers. If you have a strong work ethic, share how you accomplished a project in the midst of harsh obstacles.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"There were several ways I was able to bring value to my last position. First, I successfully exceeded each sales goal in my department. Second, I was able to motivate other members of my team and share my sales techniques with them. Third, I introduced two new procedures to the sales manager that helped us eliminate downtime between sales calls."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I brought value to my last position through my high level of reliability, my positive attitude, and my above average organizational skills. Successful project management is a large part of my work history, and the company I am currently with was lacking when it came to smooth project execution. I was able to greatly improve their performance in that area."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
12. What type of work environment do you dislike working in?
How to Answer
Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace, along with how you might overcome them.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have felt dissatisfaction on the job when I am not feeling heard or when there is a lack of respect among team members. I work best in more harmonious situations where there is little drama or gossip, and where people are aligned behind common goals. From what I understand, Bath and Body Works offers a collaborative work environment and greatly values collaboration, innovation and excellence, so that seems like a very good sign. How would you best describe the environment here?"
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I have felt dissatisfied on the job when I feel that I am undervalued as someone who has good ideas and can improve the customer experience. Some employers don't necessarily value the thoughts and experience of front-line employees or empower them to solve problems to the benefit of customers. I'm very pleased with what I've learned about Bath and Body Works' culture of empowering employees, and I believe that will help me be engaged and successful here."
Written by Michelle Clark
13. Bath and Body Works wants to know how to motivate you. What work situations excite and motivate you?
How to Answer
Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
14. Bath and Body Works puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I would describe my personality as approachable, energetic, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I would also classify myself as bold - I'm willing to take risks in order to achieve higher and better results, ultimately for the good of the company and the good of the consumer."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"It may seem like an odd combination, but I would describe myself as both logical and imaginative. I'm imaginative in the sense that I'm always looking for new ways to approach consumer issues and new ideas to test out. And then I'm logical in the sense that I want experimentation, data and results to know for sure that what my imagination comes up with is truly feasible."
Written by Michelle Clark
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
15. We believe in strong work/life balance at Bath and Body Works. How often do you take work home with you?
How to Answer
The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home. If you do take work home with you, make sure to express that it is due to overachieving and not procrastination or poor time management.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Only occasionally. I make every effort to utilize my work hours efficiently so that the only time I take work home is when there is an extremely stringent deadline or some type of emergency. I would say that, overall, I take my work home maybe twice per month. Now, that's on the execution side, but on the ideation side, I can tell you that I'm constantly thinking about new ways to do things, new innovations to try or new approaches to problem, so that 'script,' if you will, is constantly running in my brain!"
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I try very hard not to take my work home with me. For me, it's very important to compartmentalize work and life and keep them separate so that I can give each of them my full focus in the moment. That means I have to be very disciplined throughout the workday, stay focused, and use effective time-management techniques to help me maximize my performance. This way, I'm meeting or exceeding goals, while still enjoying time with my family to disconnect from work and just 'be.'"
Written by Michelle Clark
16. Tell me about your experiences giving presentations in front of large groups.
How to Answer
Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Bath and Body Works.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"Presenting to large groups is a big part of successfully rolling out large communications to teams organization-wide. I have experience preparing slide decks to ensure that they are simple and thorough. I utilize different communication techniques to make a presentation fun, interesting and engaging. This is a skill I would look forward to putting to use for Bath and Body Works."
Written by Michelle Clark
17. Many consumer products are heavily regulated by the FDA and other health organizations/associations. How do you feel about that?
How to Answer
Talk to the interviewer about your thoughts on consumer product regulation. Be sure to remain positive and avoid going on a rant if there are regulations with which you do not agree.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I understand that regulations are essential for the protection of the consumer, as well as, ultimately, for the companies that manufacture and distribute consumer products. Like many people, if I could change anything, I would wish for some approval processes to be more streamlined; however, I know that when regulations are understood and planned for on the front end, the overall approval and regulatory process can be managed relatively painlessly."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I feel that the FDA, the Consumer Product Safety Commission and other regulatory agencies ultimately have all of our best interests in mind - both the end user and those of us involved in the manufacturing and distribution process. I appreciate the regulations and the protection they provide for consumers - I know they add a layer of complexity and sometimes uncertainty to the whole process, but as long as that is factored into an initial timeline, it can be tackled without drama."
Written by Michelle Clark
18. Have you progressed in your career as you have expected?
How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be for my level of education, experience and ambition."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I love this question, and I can't imagine that there are very many people who can say that their career has progressed exactly as expected. And if they can say that, it tells me they haven't taken very many risks or disrupted the status quo. Because of my entrepreneurial approach in general, I'm open to new opportunities and willing to take risks in order, ultimately, to enjoy greater success. When you approach your career in that fashion, you never know where it will take you - except on to greater challenges and success."
Written by Michelle Clark
19. When you suffer a setback, how does that emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"Setbacks happen no matter what, and for that reason I try not to let them affect me emotionally in the least. I am a pragmatic thinker and stay focused despite challenges that come my way. I once had a colleague who described setbacks as "forward fumbles," which is a philosophy I have internalized and try to share with others. What looks in the moment like a setback can often, in retrospect, be a catalyst for change or an inadvertent step toward a successful outcome you weren't even able to imagine."
Written by Michelle Clark
20. At Bath and Body Works, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
How to Answer
Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit monthly goals. All of these scenarios are great examples to draw on.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have always enjoyed the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
Written by Michelle Clark
21. If Bath and Body Works hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Bath and Body Works.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."
Written by Michelle Clark
22. Bath and Body Works likes to hire those who take pride in their work. Tell me about your greatest work related accomplishment.
How to Answer
Talking about your greatest accomplishment will give the interviewer a strong idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"The greatest accomplishment of my career thus far was graduating from college as an honors student while still working full time in a related field. I was at the top of my class, plus working full time. This showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much and to be recognized for my dedication."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"My greatest career accomplishment so far is being promoted the fastest in the entire organization's history and topping it off by closing a major deal less than 48 hours later. I was not only proud of myself, but also received accolades from the VP of Sales in front of the entire company, which was a really special moment. I took a pay cut to move into my original role, so to exceed expectations, be promoted, and be financially ahead of where I was previously was exhilarating."
Written by Michelle Clark
23. Are you applying for a job with any of our competitors?
How to Answer
The interviewer would like to know if you are specifically targeting positions within the same industry. Talk to the hiring manager about your desire for a role specifically in their industry. Be sure to reiterate your keen interest in the role with Bath and Body Works.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have applied to a variety of roles within the consumer products industry and am currently interviewing with one other company. My primary interest, though, is with Bath and Body Works because your products align perfectly with my product expertise, and I believe your overall philosophy on everything from corporate expansion to sustainability meshes well with my personal values."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I am active in my search and previously have interviewed with two of your local competitors. With one, I have advanced to a second interview. With the other, I participated in a telephone interview just yesterday. With that said, I am most interested in this role with Bath and Body Works - this position is the best fit for my education and experience, and your corporate values describe the kind of environment in which I believe I'd be most successful."
Written by Michelle Clark
24. Teamwork is important to us at Bath and Body Works. Why do you consider yourself a team player?
How to Answer
Working well on a team requires you to have solid interpersonal skills and self-awareness. Share a few of your best qualities that make you a team player.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"In my current role, I occasionally need to spend additional time mentoring and coaching new employees to ensure they fit in with the team. This responsibility creates a tighter timeline for other important deadlines; however, I see that the end goal is to create a well-oiled machine and that cannot happen without everyone being equally trained. I would bring this same commitment to team development to this position at Bath and Body Works."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I have always considered myself a team player; I enjoy the interactions and positive energy a team environment creates. My favorite team environment thus far was at my last employer. The energy was incredible, and I believe the customers took notice. I hope to create the same environment here at Bath and Body Works."
Written by Michelle Clark
25. Sales performance is of utmost importance to Bath and Body Works. How do you plan to contribute to our profitability?
How to Answer
Talk to the interviewer about your sales targets, results, and contributions in the past. Be sure to highlight your biggest wins and talk about the ways you will bring the same performance to Bath and Body, if hired.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I plan to contribute to your profitability through hard work, strategy, tenacity and paying close attention to the needs of my customers. I have solid results in my most recent position and look forward to bringing these same successes to Bath and Body Works. I'm encouraged by the fact that Bath and Body Works says it's looking for employees who are goal-oriented and ambitious. That's exactly the kind of approach I've taken in my career, and I look forward to continuing that mindset."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"My first step would be to examine current performance against KPIs and then develop a 30-, 60- and 90-day plan for how I can help the company achieve, and even exceed, them. I have a solid history of identifying strong lead measures that help support overall organizational strategies, and then leading a team to achieve those measures."
Written by Michelle Clark
26. What part of your career brings you the most stress?
How to Answer
Stress can often be a regular part of the day-to-day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind for no good reason other than lack of hustle on my team's part. I like to be on time - or ahead - with our schedule to ensure that our clients are assisted properly."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I find that the primary stressor in my current position is the fact that my team is not as reliable as I would like. For this reason, I am seeking a new opportunity, within a more professional environment, with a team who values their roles and commitments as much as I do."
Written by Michelle Clark
27. At Bath and Body Works we prefer to hire candidates who value post-secondary education. Do you have any post-secondary education or related training?
How to Answer
Talk to the interviewer about your post-secondary education, being sure to highlight the best parts of your performance. If you do not have the formal post-secondary education, you will need to sell the interviewer on the idea that you have gained the knowledge required to succeed with Bath and Body Works.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I value post-secondary education as well. Although I do not have a completed degree, I do bring a plethora of related experience from previous work experience. My previous organizations provided me with exceptional training. In addition to this formal, on-the-job training, I have also read numerous business books and attended a variety of industry related workshops. I have taken advantage of every opportunity I can for professional development and continuing education, and I'd look forward to continuing to do so in this role."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I have a bachelor's degree in marketing from Concordia University, and I am proud to say that I graduated at the top of my class. I have a lot to offer Bath and Body Works when it comes to my knowledge of consumer products, marketing and advertising, and I look forward to learning additional skills and tactics from my colleagues who have been working in the industry for some time and have knowledge and experience to share."
Written by Michelle Clark
28. The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
How to Answer
Talk to the interviewer about any experience you have in advertising and marketing, whether that be on the job training or formal education. Discuss how you have seen robust marketing strategies directly affect the performance of a product.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I have always been fascinated with the correlation between marketing strategies and product performance. This is why I studied marketing and communication in college. I have a bachelor's degree in marketing, plus additional training in advertising methods from my current employer. I have seen creative and strategic marketing campaigns take an underperforming product and make it a strong contender in as short as 90 days. I look forward to putting my knowledge in marketing and advertising toward a role with Bath and Body Works."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"Although I do not have formal training and education in advertising and marketing, I love to research new marketing techniques. I'm a strong writer, so I feel that I could put that skill to use in helping the organization communicate effectively with both internal and external audiences. On the consumer front, I also have a strong understanding of several social media algorithms, including how to have your posts seen by the right audience. I'd look forward to using that skill for the good of the organization, along with learning more about more traditional marketing, advertising and communications tactics."
Written by Michelle Clark
29. Of all the places that you could work, why do you want to join Bath and Body Works?
How to Answer
Talk to the interviewer about your reasons for wanting to work for Bath and Body Works specifically. With all of the competitors out there - why them? Be as specific as possible.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I would like to join Bath and Body Works because you have a wonderful mission - to make people smile. The products you deliver are lovely and therapeutic and help people add a bit of beauty and sensuality to their lives. That's important. It's accessible luxury that can make a real difference to people, and I want to be part of an organization that finds the sublime in the everyday like that."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"Bath and Body Works has been on my radar for some time now. The company is the world's leading specialty retailer and home to America's favorite fragrance. In addition to this tremendous industry expertise, I believe that you value your teams and their career growth. These are important factors for me in my next opportunity."
Written by Michelle Clark
30. Tell me about your most recent visit to a Bath and Body Works store. What was your experience like?
How to Answer
The interviewer would like to know that you have shopped at Aveda in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"I can tell that your customer service employees receive a great deal of training. I've always had a positive customer experience at Bath and Body Works. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away. I was impressed with how knowledgeable and friendly she was, and I would hope to emulate that, should I be hired."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"During my last visit to Bath and Body Works I made a huge purchase. Once I arrived home, I realized that I had grabbed the wrong fragrance of one particular product. It was no problem for me to make the exchange later that week. Your staff was warm and accommodating, and that made me want to continue shopping at Bath and Body Works."
Written by Michelle Clark
31. Tell me about a time when you improved communication between yourself and a co-worker or client.
How to Answer
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Bath and Body Works.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"In my current position I have one particular client who is an exceptionally brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Bath and Body Works."
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I once had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed, and I followed each call with a status report so that the conversation was documented. This process worked well for us, and I believe it would work well for clients at Bath and Body Works as well."
Written by Michelle Clark
32. At Bath and Body, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
How to Answer
The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.
Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.
Written by Michelle Clark on September 23rd, 2018
1st Answer Example
"Last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it. It was well worth it!"
Written by Michelle Clark on September 23rd, 2018
2nd Answer Example
"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith."
Written by Michelle Clark