Baptist Health South Florida, Inc. has a diverse workforce. When have you worked amongst a diverse group of people?

"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities. Our patient population is extremely diverse, and it is important that our health care providers reflect this."

The interviewer asks this question to determine if you have experience working with diverse groups. Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Focus on showing the interviewer that you value diversity and inclusivity. Explain how you have worked with diverse groups and enjoy learning about others' life experiences.

"I am so glad you pointed out your need for diversity at Baptist Health South Florida, Inc. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20s, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

"Through my job experience, I have always worked with a diverse group of people. This has helped me learn about different cultures and views. Helped work with different ethnics which working with a diverse team brings value with the common goal to succeed."

"I have always been in a diverse social and work environment. Our differences make us special and stand out. I value others' opinions, and I respect their cultures. I have always been drawn to a multicultural diverse work environment. I started my career in home care as a guest in someone's home, so I always had to have an open mind and not be judgmental, while providing the best care."

"I've worked with a diverse group of people since I started working at the age of 18. My first job at the Miller Ale House was very diverse. Working at a restaurant brought in contact with very diverse customers and employees from different backgrounds. I learned a lot from everyone. It was a unique experience; it taught me to appreciate people from different states and cultures. Working at Baptist and creating rapport with patients and employees from different backgrounds will be again, a unique experience for me."

"I have always worked with a diverse group of people throughout my career from my time in Orlando to currently in Miami. Diversity in the workforce allows for representation of different backgrounds which is valuable to me because our patient population is diverse and it's important that our team is a reflection of our patients."

We take patient privacy and confidentiality very seriously. How do you keep up to date with all the changing regulations impacting patient privacy?

"Patient privacy is critical in this industry. One simple slip-up can lead to a huge and costly violation for the company. In addition to our hospital's mandatory trainings, I subscribe to an e-newsletter on this topic, so I don't miss anything."

The interviewer wants to see that you know the HIPAA rules and regulations and that you also value privacy. You also need to demonstrate how you adapt to all the changing regulations to stay current on the new rules and confidentiality laws affecting healthcare professionals.

Focus on describing what avenues you use to stay current on HIPAA laws. You might talk with colleagues about changing regulations, subscribe to a newsletter or journal that notifies you about a change, or have Google alerts set up to alert you when something changes in the healthcare industry.

"I value patient confidentiality, and the patients we care for trust us to keep their information private. I take 60 minutes a week to read relevant news and share that information with my team. I have Google alerts set up with keywords, so I don't miss anything."

"Privacy is very important, and I am also a private person. I treat patients' information how I would want my own medical information treated if I entered this facility. I stay up to date on HIPPA and Baptist Health HIPPA policy. I do my mandatory HIPPA CEUs, and I follow HIPPA violation cases that enter the news media."

"Patient privacy is very important. Anyone's error can be detrimental to the company and patient. That is why attending and paying attention to all of our meetings and trainings is important."

"Patient privacy is very important to me, I’m very much aware of HIPPA regulations and adhere to its components. I subscribe to various newsletters from ACCP, ASHP, and Pharmacy Times so that I am always up to date with the latest changes."

Do you think it is possible to be a good team member, yet disagree with the leader?

"I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

The interviewer wants to know that you can be diplomatic in the workplace, even when you may disagree with your leader. Show the interviewer that you can be a good team member yet disagree with the leader occasionally.

Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other simultaneously. Show that even if you disagree with your leader's final decision, you support the direction the team is heading. Focus on letting the interviewer know you are easy to work with and will not be challenging if hired.

"I believe that being a good team member is more about attitude than compatibility. You do not need to agree with everyone 100% of the time to be effective in your job."

"I am not a confrontational person naturally, so I avoid conflicts as much as possible. If there is a disagreement on how to approach a particular situation, it can be done with respect and diplomacy. At the end of the day, your management is above you and there has to be some submission and duty to that person because we are all working towards a common goal."

"Yes, I believe it is possible to be a good team member, even when disagreeing with the leader. We are all entitled to our opinions and concerns. Even if I disagree, I respect and trust my leaders and know that their decisions are based on what is best for all of us."

"I think you can be a great team member and disagree with a leader because a positive attitude and respect can always overcome disagreements. For example, there are times when I will disagree with therapeutic choices made by a resident and my approach to communication is always with respect and driven by patient safety and outcomes. Within my own team, I work with leadership that values our input and various point of view to drive change. Although I may not always agree, I'm always open to understanding the bigger picture and support the objective."

Why do you think you will be successful in this role with Baptist Health South Florida, Inc.?

"I know I will succeed in this role because I have worked in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Baptist Health South Florida, Inc. The interviewer wants to hear how you define success and plan to achieve it with their organization.

Discuss the reasons why you will be great at this job. Talk about your qualifications and skills to help you do this job well. If you can, match your strengths to the requirements outlined in the job description. When you focus on using strengths outlined in the job description, the interviewer can see that you have the skills they are looking for in a candidate.

"I believe my success with Baptist Health South Florida, Inc. will come from having all of the soft and hard skills you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

"I know I will be successful and an asset to this team because I am willing to learn and I am a quick study. I am calm and able to build good relationships with care teams and contracted insurance companies. I am well rounded, being that at this facility I have been a bedside nurse, a care coordinator, and a utilization management reviewer who has a good working relationship with her coworkers and knows the documentation tool through and through. I have been in utilization management for over a year, and I am very thorough. My work and opinion is trusted; other team members who have been doing this job for years before me often ask me to give second looks at cases or advice on the job."

"I know I will succeed in this role because I believe I am a leader by nature. Many times, I've been placed in situations of high responsibility because my leaders know I'm trustworthy and hardworking. I also demonstrate the qualities of a leader and a person who genuinely wants to help and grow. I believe in myself and know I add value to any department I am placed in. I'm a quick learner and very professional. Coworkers also always come to me for help and questions because they know I am knowledgeable in my department."

What is your greatest weakness?

"I believe I could improve some technical skills, including Microsoft Excel, PowerPoint, and Word. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled in an evening and weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

The interviewer wants to hear that you are humble enough to admit you have a fault but intelligent enough to take action to improve. Pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan to improve this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

"I know this will come off as cliche, but it's truthful. My weakness is not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member, let go of the control, and know they will do a good job. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since I'm often unaware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

"My main weakness is take in additional tasks because I have difficulties saying No. My Greatest weakness is taking in additional task. Since I want to go above and beyond for my team and workplace. This can cause issues with time management with other task that needed to be completed. So in this situation I would finish completing easier task first then finish the difficult task last."

"My greatest weakness is that I don't know how to take a compliment. I am complimented on how I handle myself and the quality of my work, but to me, it would be prideful if I gave in and said thank you. I like to go under the radar, but I am learning to acknowledge and accept compliments as confirmation that my hard work is seen."

"My greatest weakness is being dependent of others. I often take on the tasks and responsibilities of others to ensure the task will be done correctly. It can be stressful at times, but in a way, it's satisfying to me. I know I cannot take on everything I wish to, so relying on others to perform the task is something I feel I need to work on. I can happily say that I have successfully stepped back and allowed my coworkers to help me split the work and alleviate my need to take control."

"Delegating tasks may be one of my weaknesses because I like to have control over whatever I may be working on however I have realized over time that delegating tasks can speed up a process and also allow me to focus on what's important."

Rate your problem solving skills from 1-10. How do you justify your rating?

"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."

The interviewer wants to know how you would rate your problem-solving skills to determine if you will be a good fit for the team. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

When rating your problem-solving skills, it is best to leave a little room for improvement. Giving yourself a ten out of ten rating shows the interviewer you might not be self-aware and open to improving your skills.

"I would say I get a solid 8.3 on a scale of 10. It seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."

"My problem-solving skills I will rate an 8/10. I tend to stay calm under tension. I use my listening skills to find cues to better assist in finding a solution."

"8/10. I am persistent, and I don't give up. I took away 2 because I am aware I don't know everything, but I am willing to ask for help. If I don't know the solution, I will seek the counsel of someone who does. I am always willing to learn. I have a good memory, and I am able to draw from my past experiences and others to help solve problems."

"I would rate my problem solving skills an 8/10. Just like anyone, we all have our days where we're not as efficient as we usually would be. But I am very coachable and know I have room for improvement. Usually, I am quick to take action and figure out a solution to problems as I go. My coworkers and supervisor can attest to my ability to solve problems when they arise, and remain calm when under pressure."

In your opinion, what makes you a great problem solver?

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision-making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas. Recently, there was a glitch in one of our scheduling programs. I remembered what the IT team did to correct the problem before and was able to correct it without having to call for outside support."

Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to develop innovative solutions.

Think of a recent workplace problem you have had to solve and use that in your response. Focus on describing a situation where you used your critical thinking skills to solve a problem without needing to ask for help.

"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles and am not afraid to make a creative decision that might seem off the beaten path. Last week, we had a staffing shortage due to a salmonella outbreak in our cafeteria. I utilized volunteers to help restock our medical supplies and clean rooms. It took a short amount of time training them, but they were a huge help and kept the workflow running smoothly."

"I am a great problem solver because I like to stay calm and listen actively, while I ask open-ended questions to find out more about the problem. Then I would brainstorm or test all possibilities to find a solution."

"I am a great problem solver because I am a calm, methodical person. I am an observer who approaches situations with an open mind. I listen and If I think someone would have a different approach or more experience in a particular area than I do, I consult with them. I know there is a problem to solve, I don't focus on excuses and why it cannot be done; I actively seek solutions."

"What makes me a great problem solver is my attention to detail and knowing what the patient or employee truly wants out of a situation. I am a very positive person and don't allow my emotions to overcome my judgements and decisions."

What type of work environment do you dislike working in?

"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

The interviewer wants to hear if you are flexible in your ability to work in most environments. Think of a time you experienced a position where the atmosphere wasn't conducive to productivity. Be sure to know the company culture of Baptist Health South Florida before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

It is best to briefly describe the type of work environment you dislike with the reason why and then move on to the kind of environment you thrive in. Focusing on the positive types of work environment will leave a lasting impression on the interviewer.

"I prefer to focus on the positive, so if it's okay, I would like to share my ideal work environment. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

"I love to work in a team with a positive mindset, organized, energetic, and all want to accomplish the common goal for the company. I dislike working with a team that is the opposite of these values."

"I am a flexible person who is very self directed, and I hold myself accountable. My environment does not affect me greatly because at my core, I have a strong work ethic and hold myself accountable. I do like a constructive work environment."

"I'm a very adaptive person and productive in most work environments. I thrive most in a positive and team focused environment. I don't work too well in an environment that feels negative or toxic. Here at Baptist, I know we hire people who we can see adapting to the Baptist way, so I'm positive about any environment I am placed in."

With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

"Every morning, I listen to X Podcast because I find the information fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"

Employers expect employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends. Tell the interviewer about those daily email updates you receive from professional organizations, conferences you attend, and seminars you have taken.Lastly, asking the interviewer what resources they refer to for industry trends is a great idea. That question can start up a great conversation, and you may learn a thing or two.

It is best to list several ways you stay current with the changes in the healthcare industry. Describe any podcasts you listen to, continuing education courses you have taken, journals you subscribe to, email updates you receive, and seminars or conferences you attend.

"I am an avid fan of Google alerts! I will receive an email with the related information whenever there is a major headline about the healthcare industry. In addition, I subscribe to a couple of medical-related journals and attend annual seminars for continuing education hours."

"I keep my knowledge current by viewing the News & reading articles of the healthcare industry. I like to be informed and knowledgeable of changes so that I can be aware of."

"Healthcare is ever changing, and I stay current by reading reading newsletters from ACMA and IQ changes. I watch documentaries constantly on healthcare and the consequences of lack of healthcare. I watch the news from a reliable, unbiased source that focuses on healthcare. I listen to a podcast on healthcare by Dr. Sanjay Gupta."

"I keep my knowledge current by reading all of the administrative emails that are sent out. Our weekly huddles also provides helpful information and changes. Our clerical staff meeting is also a great tool to stay up to date with important information regarding Baptist. We often have trainings in our PeopleSoft, so attending those is very important. And last but not least, attending our town hall meetings. Baptist health offers a variety of ways to stay current and knowledgeable."

Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Show the interviewer that you work well with most personalities even though you recognize some folks are pretty difficult to please. Think about that one person at work who is seen as a challenge. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.

Focus on briefly describing how the person was difficult. Then, spend more time explaining how you successfully worked and interacted with this person.

"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks regarding group projects. It didn't take much time before our department head noticed this individual was slacking. In most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

"There is a known Nurse Practitioner who has the label of being difficult. She wants to be called doctor to the dismay of other team members, and she is argumentative. She is known to document disagreements with other members of the healthcare team in her charting. I have great respect for Nurse Practitioners and chose several of them as apart of my healthcare team. I call her Doctor because her education does give her the label to be addressed as such. When I speak with her, I am very respectful and I don't get into arguments. I am very factual and provide evidence when I call to get a case downgraded to observation or upgraded to inpatient. We have a relationship where she now calls me to discuss other cases to identify if and why a particular case cannot be converted."

"In the past when I worked at __________, the owner of the restaurant was very demanding and meticulous about delivery orders and answering the phones. This job was high pace and demanding, the owner's stress brought stress on her staff. But I learned to understand her stress and all the obligations she had so I started preparing the to-go section and made sure it was constantly stocked, before her arrival made sure all areas were neat and organized. I motivated the other employees to take more initiatives to prevent the owner from walking in and having to stress over the small stuff. I made a rule/fun game for us to not allow the phones to ring more than 3 times. The environment became friendlier and the owner realized my motivation and efforts that she later announced me as her manager."

If Baptist Health South Florida, Inc. hired you today, what would you accomplish first?

"When we spoke earlier, you mentioned that you urgently sought to improve the level of patient care and compassion at this facility. I want to offer my strong skills in building patient rapport and help improve the satisfaction of everyone that uses the services of Baptist Health South Florida, Inc. I plan to make a positive impact very quickly."

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer your impact goal, should you be the successful candidate. If you want to make an impact with your answer, refer to the company's immediate needs, such as increasing budgets, or improving patient care, for instance.

You want to have a goal of what you wish to accomplish immediately after hire, but not one that would instantly disrupt the workplace. For example, the unit may be running efficiently as it is. If you do not know that and you describe how you want to come in and reorganize everything in your first week, the interviewer may feel that you do not ease into work situations and may cause your coworkers frustration.

"At the beginning of our interview, you mentioned that your facility is switching to a new electronic medical records system. The new system is one I am familiar with. If hired today, I would like to assist with training staff members on the new system if they are unfamiliar with how it operates."

"If I get hired for the denial position, the first thing I would do is establish a list with the correct fax numbers for the insurance companies we have partnerships with so the clinical information is sent to the appropriate person. I would also ensure that team members have that list."

"Knowing me, I'd add value to the department by providing my exceptional organizational skills. I believe in working smart not hard. Although working hard is never a bad thing, but working smart allows more time for other tasks to be accomplished. As I mentioned earlier, I am a very compassionate person so I feel I would serve as an example to the other employees around me. Patient satisfaction is also my priority, so proving a positive experience for everyone would be a noticeable impact."

If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and becoming an expert in it would allow me more career advancement options."

Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Baptist Health South Florida, Inc. would be offering you. The interviewer would like to dig deeper into your areas of interest regarding healthcare services. They want to know that your passions align well with what Baptist Health South Florida, Inc. is offering.

Before your interview, review the services offered on Baptist Health South Florida's website. They offer many services, and it should not be hard to find an area that interests you. If you focus on explaining that you would like to expand your knowledge and expertise in an area they offer, the interviewer will see that you have done your homework and be impressed with your research skills.

"I have various interests within healthcare service, so that is a tough question for me! If I had to narrow it to just one area of expertise, I would say pediatric care and the associated family education that comes with it interests me the most."

"If I could expand my knowledge and expertise in any healthcare service area, it will be in the nursing field. I have a very caring personality & heavy interest in medicine. I do have a background of going to college with an associate in nursing."

"I would choose to expand my knowledge and expertise in the business end of healthcare. Specifically the reimbursement, the coding, and eligibility criteria. I have done this by getting certified as a case manager in an acute care setting. I will continue to this by learning from the cases I encounter and keeping up to date with healthcare changes that affect reimbursement."

What part of your healthcare career brings you the most stress?

"The part of my career that brings me the most stress is when the schedule is running behind due to poor workflow. I like to be on time with my schedule to ensure our patients and clients are assisted properly. What I have done to keep the schedule from running behind is reorganizing the schedule and giving five more minutes to each patient. That small tweak has helped keep the schedule on track, alleviating stress in the workplace."

Stress can often be a regular part of the day-to-day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (i.e., a nurse who finds working with sick patients the most stressful part of the job).

When responding to this question, briefly describe what part of your career brings you the most stress. Then, highlight what you do to reduce and manage stressful aspects of your job.

"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

"The part of healthcare that gives me the most stress is being unable to provide for someone because they don't have access to the resources. I feel a duty to assist those who could access resources but do not because they lack understanding."

"The part that brings me the most stress is falling behind on my work or responsibilities. Sometimes I get caught up attending patients or helping out other coworkers, and my duties fall behind. I'm a very meticulous person and like things done on time and in a certain way, I can be a bit of a perfectionist, so I end up stressing myself out."

Tell me about yourself.

"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to the US last month and have been actively looking for work for the past couple of weeks. I am looking forward to getting into the routine of a career again with Baptist Health South Florida."

Interviewers will often start the interview with this question to set the pace of the conversation and break the ice. The interviewer wants to get to know your personality, your work experience, and what hobbies you enjoy to determine if you will be a good fit for the team.

Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything interesting and highlight your ability to be a responsible, reliable, and bright individual.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. Being newer to my career in the healthcare industry, my biggest goal as of late is to take as many related courses and workshops as possible. I am eager to get a great start on my career."

"I am a calm, easy going, open minded, flexible person who is very grateful for everything that I have gone through because it has helped me grow as a person. I believe that God has a plan for us all, and we are led where we need to be; even though we sometimes take detours, we will eventually get there. I am a farmer at heart because I love to see growth."

Baptist Health South Florida, Inc. supports a healthy work/life balance for all employees. How do you balance life and work?

"I find that it's pretty simple to balance life and work with the right company. It doesn't feel like a chore when I enjoy what I do. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

Maintaining a healthy work/life balance is essential to prevent burnout, illness, and injury. Talk to the interviewer about how you can keep that appropriate balance for yourself.

Focus on describing how you maintain a healthy work/life balance. Explain how you understand maintaining a healthy balance reduces stress and prevents occupational illness and injury.

"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more one-on-one time with my friends and family. I indulge in the things that make me happy on my time off. I enjoy being in nature, exercising, planning healthy meals for the week, and reading fictional novels. By consistently rejuvenating in this way, I can give more energy at work."

"I honestly enjoy what I do, every day I learn something new in the healthcare industry, which I find useful for my career path. I make a conscious effort to leave all my personal issues as soon as I walk through the door. I live a pretty balanced lifestyle. I practice yoga and meditation regularly so that helps me decompress from anything I may be overwhelmed with."

Patient safety is our number 1 priority. How do you ensure patient safety even when volumes are very high?

"We were swamped on my unit a few weeks ago. I had a patient who was complaining of a headache. He complained about it the day before, and the doctor and I thought maybe they were a side effect of the medication he was on. I could have waited until later in my shift, but I was concerned, so I tracked down the physician. After further investigation, there was a much larger issue causing his severe headache, so it was an excellent thing I took the extra time to track down that physician."

Patient safety must be your number one priority. Every healthcare professional has encountered a situation where they've had to make a tough choice about their patient's safety; show the interviewer that you made the right one.

Focus on giving an example where you ensured your patients' safety even when busy. Showing the interviewer that you can multi-task while keeping your patients' safety a top priority lets them see you are the right person for the job.

"Patient safety is also my number one priority- I want my patients to be treated the same as my grandparents. Just yesterday, I noticed a patient who was in a lot of pain, so I checked the dosage of their pain medication. Based on my experience, I thought the dosage was too low. I called the pharmacist, who agreed- she wasn't sure why that was the recommendation. I gave the patient a higher dose of medicine to ease his pain and keep him much more comfortable. He had been so agitated before. I'm glad I was able to help him."

"Safety is very important. I constantly go through the check-list in my mind. I stay calm. I follow through and tie up loose ends. If I do delegate, I give clear, concise instructions and ask for feedback to ensure understanding."

"Patient safety is my number one priority. If I see a mess or something hazardous I go out of my way to ensure no one is hurt. If I can help I will, if not I call the designated department."

Patient care requires a strong amount of compassion. Tell me about a time you went above & beyond for a patient.

"I go above and beyond for all my patients, but I will share a recent story. The husband of one of my patients couldn't figure out how to visit his wife daily. He didn't have a car and was in a wheelchair. I worked with our social worker to see if there were any transportation options for him. She pointed me in the right direction, and I made some calls and gave him the number of a service that I knew would work. He thanked me and could visit his wife every day in the hospital, which was great for her and him."

To succeed in the healthcare industry, you should have a solid level of compassion for your patients, clients, and customers. The interviewer wants to know that you will do more than what is expected of you for a patient and go that extra mile when you can.

Focus on describing how you go above and beyond for all patients. You want the interviewer to understand that you are a professional who treats everyone with compassion and respect. However, share your best story since the interviewer would like an example of going above and beyond.

"I had an elderly patient whose daughter was coming to see her and wanted some help with grooming. We normally don't do this in my unit, but I knew it was really important to her. I helped her with her hair and other personal cares so she could look her best when her daughter came. I know this is just a little thing, but it made a huge difference to her."

"When I worked at Skilled nursing for kids. There was a young girl patient I took care of that was my daughter's age at the time. She had lost her mother in a drowning accident when her car went in a pond. She survived along with her dad and her brother. Sometimes, she would lay in her crib and cry for her mommy. During my shift, with whatever extra time I had on my breaks, I would sit by her bedside and chart. Sometimes, it was as simple as us smiling back and forth at each other that comforted her. I learned some Spanish words, being that she was from a Spanish background, and I would sing her songs. On holidays, I got her pretty dresses. She eventually got to a point in her health where she could be transitioned home with her father and surviving siblings."

"The time I went above and beyond for a patient was the time a patient walked into my department asking for help to send a letter he needed to submit to the financial assistance department but did not have a way to send it. He had the email of the employee so I sent it. Later I was informed by the employee that the patient signed in the wrong line and sent me another paper for the patient to sign again. Since this patient randomly walked into my department, I had no idea where the patient was going to be. I tracked him down using verses and walked over to the second floor in the research building with his new paper and a pen to fill out. When I got back to my desk I resent the paper to the employee. She thanked me and told me that all was filled out correctly this time."

How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as extroverted, energetic, and confident.

Focus on using two or three keywords to describe your personality. It is even better if your response aligns with the requirements mentioned in the job description.

"Most people say I have a calm demeanor and am honest, outgoing, and compassionate. I believe these personality traits make me very effective at providing excellent patient care and instilling trust in my patients."

"I am a calm person. I am described as my coworkers as serious when they first meet me, but once they get to know me, they realize I am very easy going and easy to have conversations with."

"I would describe myself as professional, approachable, very bubbly, and energetic. I am confident and always positive. I care about my work and take my job very seriously. If you asked my coworkers and leaders, I believe that they would also agree."

When have you shown a willingness to learn a new method or new approach to solving a problem?

"When our facility came under new management last year, many new methods and policies came into place. I learned some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but spend more time highlighting the resolution rather than the problem.

The healthcare industry is constantly evolving with new technology and methods of doing things. The interviewer wants to hear that you can handle change in the workplace or have creative solutions to solve a problem. Focus on describing how you are flexible and embrace change.

"It's funny; they say people in medicine are 'lifelong learners.' But on top of that, we're in this digital revolution, and everyone must constantly learn new software. I'm finally getting old enough to realize that it's difficult to be constantly adapting. My 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 15:2 compression to ventilation ratio to continuous compressions. I had to adapt to avoid my past way of thinking."

"In our department, we had to do denials which peaked my interest in denials and makes me a great fit for this position. When I first started denials there was no direction or process. It was if you have a denial, you need a peer to peer. Overtime, after reading the denial letters I realized that the denials were due to many different things and there were steps that could be taken before requesting a peer to peer. Denial may be due to lack of clinical information, or clinical information not being sent in a timely manner. I have gotten those denials overturned by simply sending appropriate clinical information. Sometimes, a denial was caused by the case being in the wrong status, so I asked the doctor to update and correct the status. If a peer to peer is needed, follow through is extremely important to ensure that the peer to peer meeting takes place. I also call the doctor to explain why it was denied and the tool that was used to vet the case and justify it to be in that status. This is why I think I am a great fit and would be an asset for this position."

"When all of the changes at work happened due to COVID. I was sent some to work from home for two months. The day before I was sent home I was trained on a task I had never done before. I was responsible to do all of the confirmation calls for the imaging department. When I went home the next day I still kind of had no idea what I was doing. I had to reorganize myself and find the rhythm of my new task and routine. It was a challenge to work from a small laptop and not be able to print many things I needed. That first day I stayed on my work laptop until late at night teaching myself how I was going to organize my work and be more productive and efficient the next day. By the next day, I had It down packed and didn't need as much help. By the end of the week, everyone was impressed with how fast and efficient I was. I was two days ahead with notes and my excel times sheets done and ready."

Baptist Health South Florida, Inc. has invested in the latest technology to provide superior care to our patients. Tell me about the technology you currently use.

"I am currently using EPIC, our EMR system. I also use all of the Microsoft Office tools and especially love OneNote. It has eliminated my need to have post-it notes, and I'm better able to keep track of everything (outside the patient data)."

In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology. The interviewer wants to know what technology you currently use to determine how much training you will need if hired.

Focus on describing all of the technologies you are familiar with. These include cardiac monitors, medical imaging technologies, electronic medical records, computer programs, wireless communications, and wearable technology.

"In my internships, I used EPIC & Meditech. I learned the different EMRs are very similar with a few nuances. I also had to use a lot of Excel for reporting, so I'm familiar with the advanced features and PowerPoint. I have put together at least 20 presentations this year alone! In addition, I am familiar with 12-lead ECGs, telemedicine, and X-ray machines."

"I currently use powerchart/Cerner/IQ and MCG. Working with powerchart as a nurse, a care coordinator, and a utilization manager has helped tremendously because I know how to navigate the system to find information quickly, and I know where certain information is housed to complete a given task. Presently, if my coworkers cannot find a specific value or notation in the system, I am the person approached to assist. I as also able to help the Physicians with inputting orders because I have done so as a nurse on the floor."

"The technology I currently use at work is Aria, PowerChart, Soarian, HealthDay, PM Office, Excel, Microsoft Word, and Adobe Reader."

At Baptist Health South Florida, Inc., we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

"In 3-5 years, I would like to see my career with Baptist Health South Florida, Inc. include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."

Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit while describing how this role with Baptist Health South Florida, Inc. fits into your long-term plans.

If you are new to the healthcare industry, your three to five-year goals may be to gain experience with Baptist Health South Florida and take continuing education courses. If you have been in the industry for a while, your three to five-year plans might be to return to school or seek a leadership position. Whatever your plans may be, the interviewer wants to hear they include Baptist Health South Florida.

"One of the attractive points of working for Baptist Health South Florida, Inc. is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic, learn about this site, your patient base, and earn certifications that would help the unit advance. I also want to get involved in some of the local volunteer organizations. I speak Spanish and am interested in urban outreach, so it would be nice to do something formal in that context, like health education or fundraising."

"Using the very generous tuition reimbursement that Baptist Health provides, I plan to have my MSN in healthcare administration in 3-5 years. It is very encouraging to see that Baptist promotes within, so I hope to continue to my growth in case management."

"In 3-5, I see myself as an ARNP in the labor and delivery department. My goal right now is to acquaint myself with as much knowledge in the medical field that I can, so when my time comes in my future position I can shine bright for the many lives I'm going to touch."

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used various software and programs such as ABC and XYZ."

The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you can foresee needs and take the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

Focus on describing any administrative tasks you have been involved with. If you have not been assigned administrative duties in the past, explain how you will excel at the job since you are highly organized with strong attention to detail.

"Yes, I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great working behind the scenes with the result being efficiency for others."

"Yes. In case management I was involved in ordering walkers for the patients. I had to be sure to use the proper process to ensure the facility got reimbursed correctly."

"I have experience in ordering supplies and maintaining inventory when I worked at ___________. I understand the responsibility of having supplies organized and at hand when need be. I've used Excel in the past in order to keep track of supplies and expenses."

Delivering evidence-based patient care is very important to us. How do you stay current with changes in medicine?

"I am a research nerd and subscribe to several medical journals. I belong to our state association, so I get all of those informative newsletters. I'm always the one bringing this information to our team. For example, changes in the ACT protocol this year greatly impacted our work. I was the one who let the team know about this."

The interviewer wants to ensure that you keep up to speed with the latest clinical research, even though your education is over. Demonstrate that furthering your education is very important to you and how you utilize this research in your daily work.

It is best to have several ways you stay current with the changes in the healthcare industry. Describe any podcasts you listen to, journals you read, email updates you receive, and seminars or conferences you attend.

"Since I'm a recent graduate, I'm still searching for that resource with the best information, but so far, I have been doing a lot of reading on medical blogs, the American Medical Association website, and finding podcasts that are more general to all medical disciplines. Since I'm still deciding what specialty I like best, I like to learn about all of them so I can get a broad knowledge base."

"Healthcare is constantly changing which I think is a good thing because if there is a better way to accomplish a desired end result, it should be done. To stay current, I stay up to date with my CEU. I read articles related to my field and healthcare as a whole. I am on the email list for IQ and Availity, so I get notifications when new trainings are available. My ACMA certification comes with a newsletter and seminar opportunities in which I partake."

If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

"If I could expand my expertise in any healthcare service area, I would choose anything within primary care. This is one of the reasons I have applied to your company. I feel that your focus will be a great fit with my long-term career goals."

Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Baptist Health South Florida, Inc. would be offering you. The interviewer would like to dig deeper into your areas of interest regarding healthcare services. They want to know that your passions align well with what Baptist Health South Florida, Inc. is offering.

Before your interview, review the services offered on Baptist Health South Florida's website. There are many various services provided. If you focus on explaining that you would like to expand your knowledge and expertise in an area they offer, you will be more likely to be offered the job.

"I am interested in expanding my knowledge and expertise in research. One of the things that attracted me to working with your company is your participation in clinical trials. I would be curious to hear if this is something junior staff can be involved in? If so, I am intrigued by the clinical trials being conducted with the Miami Neuroscience Institute."

"Case management has given me a better understanding of the term "business of caring". I would like to further expand my knowledge on that aspect of healthcare. I follow the news briefings on healthcare. I read all the fine print on my letters from doctors offices when cost comparisons are given with and without insurance. I pay attention to healthcare bills and new developments in Congress because I know those decisions will eventually affect the way we practice healthcare."

"If I could expand my expertise in any healthcare area I would choose labor and delivery. I am currently studying to be an RN with the goal to someday become a Midwife."

Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Baptist Health South Florida, Inc., you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, highlight that you are successful in organizing your day.

Focus your answer on describing how you ensure organization and accuracy in your daily activities. Explain what methods or software you use to perform these duties.

"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their information in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

"As a nurse, errors can be deadly, so I always pay keen attention to details. I know what the end goal should be, and I organize my day to meet that goal. I double check my work and use tools available to me to ensure accuracy. I am aware of the things I do not know, and I do ask questions when I need clarity."

"I consider myself a very organized person and detail-oriented. I've learned to write things down as we cannot always depend on our brain to carry so many thoughts in the day, this way I don't forget anything important. I like making checklists of what I have to do in my day and check them off as I go. I like to use highlighters and different colored pens to keep me and my work organized."

In order to work for Baptist Health South Florida, Inc., you must be able to pass a full criminal background check. Do you consent to a full background check?

"I have a clean criminal record and am happy to comply with any background check you require of me."

Working in the healthcare services industry means you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

If you have no criminal history, assure the interviewer you have no problem with the background check as your check will be clean. If you have something on your criminal record, explain what happened and the repercussions.

"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."

"I have a clean criminal record, that's fine with me."

What is your patient care philosophy?

"My patient care philosophy is similar to Baptist Health South Florida's mission statement. I believe everyone deserves compassionate healthcare regardless of where they were born, their age, their race, or religious beliefs. We are all human and deserve to be treated the same."

The interviewer asks this question to see if your patient care philosophy aligns with Baptist Health South Florida. On the company website, its mission is to provide high-quality, cost-effective, compassionate healthcare services to all, regardless of religion, creed, race, or national origin. Try to incorporate their mission into your response to show your values align with theirs.

Without repeating Baptist Health South Florida's mission statement verbatim, focus on including part of their mission in your response. When you show that your values align with the company's values, the interviewer will determine you are a good fit for their team.

"My patient care philosophy is simple. I treat everyone with respect, empathy, and compassion. I learned as a young child to treat everyone the way I want to be treated, which I do every day. I am pleased to learn that Baptist Health South Florida has the same philosophy."

"Treat everyone how I would want to be treated. I treat my patients with dignity, understanding, and respect."

"The patient always comes first, if it weren't for the patients I wouldn't be in the position I am in today. I am grateful to be here to provide the best experience possible. Being professional in every way, respectful, compassionate, and friendly to everyone is fundamental to me."

At Baptist Health South Florida, Inc. we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

"I have often been complimented on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, if hired, I would be a great ambassador of positive relationships for Baptist Health South Florida, Inc.."

Assure the interviewer that you would treat everyone at Baptist Health South Florida, Inc. with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Focus on describing how you build strong relationships with others, assuring the interviewer that fostering healthy relationships is essential to you. It may be that you get to know about a coworker's family, offer a vendor a cup of coffee or a glass of water, or give a patient a magazine while waiting to be seen.

"I am happy that Baptist Health South Florida, Inc. values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. In the past, I've had a lot of success by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me. Reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships."

"I do consider myself a strong relationship builder. One of the blessings in my career was being an Oncology nurse which taught me to look at the bigger picture, be empathetic, and to not judge. I would sometimes end up taking care of church members at work. When seeing that person at church, you would never think they are battling an illness because they carried themselves with such grace. It taught me to be kind to everyone because you don't know the battle someone is facing, so I approach my relationships in that manner. I am respectful, and I do not judge."

"I definitely consider myself to be a strong relationship builder. I treat everyone with respect and a positive attitude. I often receive compliments on my people skills. Being understanding and allowing people to express themselves allows people to feel comfortable and welcome around me. I genuinely care for others and I feel that makes my job and others' job around me a lot easier."

Tell me about your healthcare related education and training.

"I received my nursing degree three years ago from UCLA and have additional on-the-job training within clinical research. I graduated top of my class and completed a valuable internship with 'XYZ Health Services.' I feel that my nursing education opened up many potential industry-related avenues for me. All of these experiences have helped prepare me for success in this role with Baptist Health South Florida, Inc."

Take a few minutes to walk the interviewer through your formal post-secondary education and any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position.

Focus on describing where you received your training, when you graduated, and what degrees, certifications, or licensure you have. If the job asks explicitly for CPR and AED training, be sure to include those certifications in your response.

"I did my undergraduate in chemistry and medical school at St. George's University six years ago. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors and found that I could perform well with different teaching styles."

"As I mentioned previously, I completed my Bachelor's in Biology/Chemistry and my Master's in Biomedical Science. I started doing research on skin cream for eczema when my true calling was revealed. I started my nursing career first as an LPN working in home care with vented pediatric patients. I then transitioned to a skilled nursing facility where I worked side by side with respiratory therapists and other RNs, at which time I saw the benefits of an Associate's degree in nursing, so I pursued my RN, eventually becoming a charge nurse for the nursery. A nearby hospital was providing scholarships for nursing students; I applied and was one of the recipients, so after completing my degree, I transitioned to work at that hospital with an open mind, making the staff aware that I was open to any position in which I would be a good fit. I was employed as an oncology/medical surgical nurse. I completed my certification an oncology nurse becoming chemo certified. After my contracted time was complete, I transitioned to a regional hospital with a great Oncology unit. I met a case manager while there who impressed me, and she recruited me for case management. I was able to anticipate home health needs and transition the care my oncology patients needed because I had worked in home care and a SNF. I transitioned to case management and my director saw how I handled bed board and my length of stay and thought I would be a good fit for Utilization management, so I was transitioned there. As soon as I was eligible, I took my ACMA exam to become a certified case manager. I currently do reviews in OBs/initial and continued inpatient stays. I follow the OR list ensuring patients are in the right status. I currently also do retro and concurrent denials. I think I would be a great fit for this denial position because I am well rounded. I know the different aspects of patient care, and I can anticipate needs."

"I am currently in school finishing my associate's degree to hopefully start nursing school part-time next year. And although it is now expired, I've also had countess CPR classes for different jobs I've had in the past. So I feel a little confident if I ever had to perform CPR on someone in need. Also, working at the surgical oncologist office and the diagnostic center has also really helped me understand some healthcare terminology."

At Baptist Health South Florida, we've been voted a best place to work. What kind of working environment do you thrive in?

"I can adapt to most work environments. I've worked in chaotic, noisy environments and can thrive with some strategies to help me focus. In other positions, it has been very quiet. I gravitate to collaborative environments that support the team's efforts and encourage professional and personal growth."

Every work environment is different. The interviewer wants to understand your preference for the atmosphere in which you'll be working to determine if you will be a good fit with the company culture.

If you review Baptist Health's website and click on 'Careers,' you can read about their work environment and watch videos of employees describing their experience working at Baptist Health South Florida, which will help you formulate your response. Focus on showing the interviewer that the working environment you thrive in aligns with Baptist Health.

"In my internships, I had exposure to many different settings. I prefer a fast-paced environment, as I like to be busy. I did a rotation in the ED, which was the perfect work environment. I also did a rotation in a long-term care setting, and the slower pace wasn't quite my style."

"I am thrilled to work at Baptist. I like what Baptist represents and what it stands for because it aligns closely with how I feel also about my fellow coworkers and patients. People first. I see that represented daily in how Baptist operates. I am a flexible person who has worked in many different environments, so I can thrive in most environments that I encounter. I like the learning environment that Baptist provides with the continuing education. I love the weekly newsletter and the nursing huddle that helps me to stay informed."

"I feel I adapt to any work environment I am placed in. I'm very flexible and confident in my ability to learn quickly. I've covered many areas at MCI and I never hesitate to do so."

At Baptist Health South Florida, Inc. we seek to hire individuals who are passionate about health care. What drew you to health care?

"My entire career has been dedicated to the healthcare services field after my grandfather passed away, and I saw how the care team made such a difference in his life. I knew I wanted to be the one to make that difference, so I decided to become a nurse."

Giving a personal story is fine, but don't spend too long on the details. Talk about your path and what drew you to the healthcare field. Assure the interviewer that you are dedicated to a healthcare service career and that helping people to heal and be healthier is your passion.

Focus on providing a brief story about how you entered the healthcare industry. You may have been a patient who received excellent care, your parents might be healthcare professionals and it's in your blood, or you are fascinated by science and the human body.

"I love my behind-the-scenes work in the lab because it is imperative. I was drawn to the lab because I love science. My accuracy and attention to detail can help a physician determine what is wrong (or right) with a patient, leading to a quicker resolution or getting them care to get better. There is nothing better than playing such a huge role in the health and wellness of a patient."

"My initial goal upon entering University was Medicine. After I completed both my Bachelor's and Master's I decided to take a break and be home for an extended time before starting medical school. My grandfather had a stroke, so I was visiting him and my grandmother during the days and sometimes sleeping over. I saw the stress, pain, and strain that taking care of a sick family member caused for the primary care takers. Eventually, he had to enter a nursing home even though the manpower and love was available in the home, because his care could not be managed adequately. That's where I saw the difference in care that a trained medical individual can provide. He was not getting frustrated when he couldn't find the words to explain what he wanted, he was not lashing out in anger, his needs were anticipated and met. The nursing staff took such great care of him. I saw the relief it gave my family. I saw the peace it provided his wife. I made up my mind that that was the type of human I wanted to be; that's how I wanted to serve. I came back to the states and started my journey in nursing. It was met with resistance, and I had to navigate and complete the transition on my own. I started as a LPN to see if it was a good fit. It felt right, so I continued my career in nursing."

"I worked at a medical oncologist's office before working here and helping those in the most vulnerable time of their life was so fulfilling. After our doctor passed away from cancer himself I grew a love for patients going through these difficult times. I knew my career path was to help others. Becoming an RN is something I really aspire to do."

Baptist Health South Florida Interview Questions

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1. Baptist Health South Florida, Inc. has a diverse workforce. When have you worked amongst a diverse group of people?
2. We take patient privacy and confidentiality very seriously. How do you keep up to date with all the changing regulations impacting patient privacy?
3. Do you think it is possible to be a good team member, yet disagree with the leader?
4. Why do you think you will be successful in this role with Baptist Health South Florida, Inc.?
5. What is your greatest weakness?
6. Rate your problem solving skills from 1-10. How do you justify your rating?
7. In your opinion, what makes you a great problem solver?
8. What type of work environment do you dislike working in?
9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
10. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?
11. If Baptist Health South Florida, Inc. hired you today, what would you accomplish first?
12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
13. What part of your healthcare career brings you the most stress?
14. Tell me about yourself.
15. Baptist Health South Florida, Inc. supports a healthy work/life balance for all employees. How do you balance life and work?
16. Patient safety is our number 1 priority. How do you ensure patient safety even when volumes are very high?
17. Patient care requires a strong amount of compassion. Tell me about a time you went above & beyond for a patient.
18. How would you describe your personality?
19. When have you shown a willingness to learn a new method or new approach to solving a problem?
20. Baptist Health South Florida, Inc. has invested in the latest technology to provide superior care to our patients. Tell me about the technology you currently use.
21. At Baptist Health South Florida, Inc., we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
23. Delivering evidence-based patient care is very important to us. How do you stay current with changes in medicine?
24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
26. In order to work for Baptist Health South Florida, Inc., you must be able to pass a full criminal background check. Do you consent to a full background check?
27. What is your patient care philosophy?
28. At Baptist Health South Florida, Inc. we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
29. Tell me about your healthcare related education and training.
30. At Baptist Health South Florida, we've been voted a best place to work. What kind of working environment do you thrive in?
31. At Baptist Health South Florida, Inc. we seek to hire individuals who are passionate about health care. What drew you to health care?

Baptist Health South Florida Interview Questions

1. Baptist Health South Florida, Inc. has a diverse workforce. When have you worked amongst a diverse group of people?

2. We take patient privacy and confidentiality very seriously. How do you keep up to date with all the changing regulations impacting patient privacy?

3. Do you think it is possible to be a good team member, yet disagree with the leader?

4. Why do you think you will be successful in this role with Baptist Health South Florida, Inc.?

5. What is your greatest weakness?

6. Rate your problem solving skills from 1-10. How do you justify your rating?

7. In your opinion, what makes you a great problem solver?

8. What type of work environment do you dislike working in?

9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

10. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

11. If Baptist Health South Florida, Inc. hired you today, what would you accomplish first?

12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

13. What part of your healthcare career brings you the most stress?

14. Tell me about yourself.

15. Baptist Health South Florida, Inc. supports a healthy work/life balance for all employees. How do you balance life and work?

16. Patient safety is our number 1 priority. How do you ensure patient safety even when volumes are very high?

17. Patient care requires a strong amount of compassion. Tell me about a time you went above & beyond for a patient.

18. How would you describe your personality?

19. When have you shown a willingness to learn a new method or new approach to solving a problem?

20. Baptist Health South Florida, Inc. has invested in the latest technology to provide superior care to our patients. Tell me about the technology you currently use.

21. At Baptist Health South Florida, Inc., we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

23. Delivering evidence-based patient care is very important to us. How do you stay current with changes in medicine?

24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

26. In order to work for Baptist Health South Florida, Inc., you must be able to pass a full criminal background check. Do you consent to a full background check?

27. What is your patient care philosophy?

28. At Baptist Health South Florida, Inc. we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

29. Tell me about your healthcare related education and training.

30. At Baptist Health South Florida, we've been voted a best place to work. What kind of working environment do you thrive in?

31. At Baptist Health South Florida, Inc. we seek to hire individuals who are passionate about health care. What drew you to health care?