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Balkenende Air Cargo Handling Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Do you have experience with challenging shipments such as temperature controlled packages?

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Balkenende Air Cargo Handling Interview Questions

  1. 1.

    Do you have experience with challenging shipments such as temperature controlled packages?

      Sensitive freight can be a tricky task. Talk to the interviewer about any experience that you have with packages that need extra care and attention.

      Rachelle's Answer #1

      "I have shipped some challenging and sensitive freight including temperature controlled, live animals, and fragile items. I enjoy the challenge associated with sensitive freight. If I am unsure of how to appropriately handle a package, I will not hesitate to ask."

      Rachelle's Answer #2

      "I may be newer to my career in air freight; however, I understand that packages such as temperature controlled shipments, or shipments containing live animals, can be a major challenge in the air freight industry. I am eager to learn more about the ins and outs of this business."

  2. 2.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer #1

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer #2

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  3. 3.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

      Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

      Rachelle's Answer #1

      "I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."

      Rachelle's Answer #2

      "I prefer to build relationships by making others feel they are important to me. When meeting new people, I will ask a question related to their area of expertise, and try to learn something from them."

  4. 4.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

      You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

      Rachelle's Answer #1

      "When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."

      Rachelle's Answer #2

      "The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."

  5. 5.

    At Balkenende Air Cargo Handling we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

      Hiring new employees is a costly and time-consuming task. If on-boarded, do you see a long-term career fit with Balkenende Air Cargo Handling? Assure the interviewer that you plan to commit to the company for as long as possible.

      Rachelle's Answer #1

      "I have a keen interest in freight and logistics. I have some educational background in warehousing and logistics as well. This position is a long-term career plan for me, and I would like to stay with Balkenende Air Cargo Handling as long as possible."

      Rachelle's Answer #2

      "I appreciate that Balkenende Air Cargo Handling promotes from within, whenever possible. I am most certainly looking to join an organization that will have me for the long term, and invest in my career progression at the same time."

  6. 6.

    At Balkenende Air Cargo Handling we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer #1

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer #2

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  7. 7.

    What unique qualities about yourself would you bring to our company?

      There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Rachelle's Answer #1

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This ability is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Rachelle's Answer #2

      "Here are some ideas of unique qualities:

      - Strong Presenter
      - Experience Coaching Co-Workers
      - Experience Training a Software or Program
      - Successful Client Facing Experience
      - Culture Fit
      - Strong at Receiving Feedback
      - Skilled in Providing Feedback
      - Flexible Schedule
      - A Specific Creative Skill
      - Experience Developing New Process
      - History in Taking Initiative"

  8. 8.

    Do you have experience working with a customs brokerage firm?

      A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

      Rachelle's Answer #1

      "I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."

      Rachelle's Answer #2

      "I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by Balkenende Air Cargo Handling."

  9. 9.

    At Balkenende Air Cargo Handling we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for Balkenende Air Cargo Handling since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer #2

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

  10. 10.

    Why should we hire you at Balkenende Air Cargo Handling?

      If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

      Perhaps you already know what sets you apart! This example could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

      Rachelle's Answer #1

      "You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."

      Rachelle's Answer #2

      "You should hire me because I'm qualified and passionate about your cause. I am excited about the idea of delivering value to your organization and will hustle for the opportunity to go above and beyond for your customers."

  11. 11.

    If you were hired to work for Balkenende Air Cargo Handling today, what would you accomplish first?

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.

      Rachelle's Answer #1

      "When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."

      Rachelle's Answer #2

      "If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls in productivity. I would make corrections from there. Perhaps this will be in the form of creating better processes, implementing new applications for productivity, or simplifying the vendor process. This work will, of course, coincide with your biggest pain-points at the moment."

  12. 12.

    What leadership qualities do you possess?

      The interviewer wants to know if you naturally take on a leadership based attitude in the workplace. You don't have to be interviewing for a leadership or management role to be asked these types of questions. Choose three qualities, and share your perspective on why you feel you have each of these qualities.

      Rachelle's Answer #1

      "My strongest leadership qualities include my ability to actively listen, give strong feedback gently, and the fact that I am always looking for opportunities to teach and coach others."

      Rachelle's Answer #2

      "Choose from this list if you are coming up short. Some great qualities of a leader are:

      - Being someone who people naturally want to follow
      - Exceptional interpersonal skills
      - Strong relationship building skills
      - Taking ownership for the team's errors and mistakes
      - Excelling at motivating others
      - Providing kudos to your team
      - Knowing how to select and hire the right people to join the team
      - Having a vision for the future"

  13. 13.

    What is your current salary?

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Rachelle's Answer #1

      "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."

      Rachelle's Answer #2

      "In my last position, I was earning $47K/year which I understand was low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $55K range."

  14. 14.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

      When it comes to freight and logistics, there are stringent guidelines that must be followed by all employees. Assure the interviewer that you would never put Balkenende Air Cargo Handling at risk by allowing an illegal shipment.

      Rachelle's Answer #1

      "If a customer asked me to ship something illegal, I would first make sure that they were aware of the potential infraction. Some people may not know that you cannot internationally ship fruits, vegetables, cigarettes, or ammunition for example. Of course, if the customer insisted on an exception, I would turn them away. Under no circumstances would I put the company at risk."

      Rachelle's Answer #2

      "I understand that many customers will knowingly, or unknowingly, try to ship illegal items. If a customer asked me to ship something illegal, I would provide them with the appropriate shipping guidelines and would refuse."

  15. 15.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer #2

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  16. 16.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

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  17. 17.

    At Balkenende Air Cargo Handling we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  18. 18.

    Air freight is all about timeliness. How do you manage your time?

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  19. 19.

    Working in air freight can be a stressful job. How do you handle stress on the job?

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  20. 20.

    What causes you to feel dissatisfied on the job?

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  21. 21.

    Do people see you as a trustworthy and honest individual?

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  22. 22.

    Tell me about your most significant work experience that relates to this position.

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  23. 23.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

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  24. 24.

    What career path interests you the most with Balkenende Air Cargo Handling?

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  25. 25.

    When have you had to think quickly in response to sudden change?

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  26. 26.

    We value our company culture at Balkenende Air Cargo Handling. In your opinion, why is it important to develop relationships with coworkers?

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  27. 27.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

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  28. 28.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  29. 29.

    In your opinion, what makes you a great problem solver?

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  30. 30.

    Would you consider yourself a creative person?

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