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BCA Research Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

At BCA Research, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

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BCA Research Interview Questions

    1.

  1. At BCA Research, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?
    • No matter what position you are interviewing for at BCA Research, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

      Ryan's Answer #1

      "A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."

      Ryan's Answer #2

      "As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at BCA Research, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."

    2.

  1. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?
    • In a front facing role with BCA Research where you will be interacting with clients on a daily basis, your interviewer wants to be ensured that you have the skills to resolve client issues with ease and they'll look to do so with this question. In your answer, let your interviewer know that you can take ownership of any situation by talking about a specific time where you did what was necessary to alleviate a difficult situation with a client. Talk about the resources that you used and your interpersonal skills that helped turn a potentially bad situation into a successful one.

      Ryan's Answer #1

      "Having worked in customer service for one of the areas largest auto dealership for the last six years, handling difficult customers was a situation I had to learn to handle pretty quickly. Just a few weeks ago, I was covering our front desk on a Saturday afternoon when our sales staff was still open for business. I recognized the person approaching the door as a customer that had recently purchased a new vehicle. He stormed through the door, placed his keys on the counter in front of me and said that he demanded a refund on his new purchase because the check engine light had already come on inside of the car. Knowing off the top of my head that his new vehicle was under a full warranty, I calmly let him know that his car was under warranty and that I'd have a member of our sales staff come out and take a quick look. I also let him know that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and not seeing anything obvious, we ended up giving him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day and I know that my patience in hearing him out really helped."

      Ryan's Answer #2

      "A couple of years ago, I was asked to work with a very high profile client for his financial advising services when he came to our firm because my CEO trusted I could handle what he felt would be a difficult task. From my first meeting with the client, he demanded that we provide more returns than the previous firm that he worked with and he was rather rude with our front desk staff. I took the approach of taking the time to listen to his needs and speak to him more about what my firm could provide. I laid out my experience and track record for him to help him build his trust in me. I knew that with him, I would need to take time to walk through my decision making processes for his investments and he really appreciated that. As of today, we are still working strong together and his wealth is growing."

    3.

  1. What statistical analysis tools do you have experience working with?
    • As a successful and resourceful Data Analyst, your interviewer at BCA Research is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

      Ryan's Answer #1

      "In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

      Ryan's Answer #2

      "Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

    4.

  1. In working with financial data here at BCA Research, what are the steps you would take in the data validation process as part of your work?
    • Your job as a detailed and proficient Data Analyst requires you to take proper steps in the data validation process to ensure that data used is accurate and clean. Bad data in the financial industry can have a costly impact and your job will be to ensure that doesn't happen. For your answer to this question, discuss the importance and your method for both data screening and data verification as part of the validation process. Also, be sure to talk about any programs that you utilize during the validation process.

      Ryan's Answer #1

      "With any large analysis project and performing data validation, my first step is to create a detailed plan for the data needed. This plan will define the required data to be validated and set the way for the remaining steps. The next steps are to validate the information in the database and then the formatting of the data. Finally, prior to validating the data, sampling needs to be done to ensure that a small sample meets the requirements of the project. Being very proficient with many validation programs, I consider myself very proficient in both QuerySurge and Datameer but remain open to learning any new programs here at BCA Research."

      Ryan's Answer #2

      "Here at BCA Research, your Financial Advisors rely on the most accurate and up to date data to present to clients and I would take great pride in my job as a Data Analyst to provide the best data possible. To validate data, the two important steps I would take are data screening and data verification. I am very confident in my ability to work with algorithms that screens large sets of data for their accuracy. On top of that, I have worked with a few of the different data verification programs like Experian and Sage Intacct."

    5.

  1. When have you shown a willingness to learn a new method or new approach to solving a problem?
    • It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using modern methods.

      Ryan's Answer #1

      "When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."

      Ryan's Answer #2

      "In my current position, I am faced with learning new sales methods and client approaches on a regular basis. I am always the first to embrace these new sales pitches because I truly believe the bigger diversity we can offer our clients, the better."

    6.

  1. At BCA Research, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?
    • The financial field can sometimes be chaotic and stressful for analysts working on high pressure deadlines and the work life at BCA Research is no different. To test how you will perform in these situation if hired for this role, your interviewer will be looking to hear about a time where you did just that. No matter what the situation is that you discuss, be sure to show how you remained calm, focused and on-task to get the job done. Try and stress how you are resourceful and willing to utilize a team effort if necessary.

      Ryan's Answer #1

      "In my current role, I'm tasked with preparing some reports for our leadership team's bi-weekly meeting. Upon first taking that responsibility, I made sure that I kept myself organized during each work day and saving and prepping relevant information needed for their report. A couple of months ago, I was informed first thing in the morning that the meeting was being moved a week up to later that day due to some conflicts and vacation time for some of the team. Right away, I moved some things on my calendar to make this a top priority. From there, my regular organization of the materials needed made it easy for me to complete my job."

      Ryan's Answer #2

      "During my last semester of my MBA program last spring, I was nearing completion of my capstone project. The project was a case study of mergers within the manufacturing industry and was a great overall project to learn from. During the semester, my full-time job I was working to put myself through school was becoming much more demanding and parts of my project got postponed to a point where I was fearing not being able to complete it to the best of my abilities with the final due date approaching. Right away, I rearranged my work schedule to work half time and began plugging away at the final pieces of the project. To complete it, I had to sacrifice some outside weekend events with friends. While sad to do that at first, I learned some great lessons on time management, project management and sacrifice."

    7.

  1. What is the most attractive thing in your eyes about this role with BCA Research?
    • For this question, your interviewer is looking to gain insight into what you know and like about BCA Research and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on BCA Research and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

      Ryan's Answer #1

      "Over the past couple of years, I've had an eye on pursuing a career with BCA Research because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

      Ryan's Answer #2

      "As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of BCA Research, this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

    8.

  1. We are looking for the most motivated individuals to join the team here at BCA Research. Where you would you like your career to take you in the next five to ten years?
    • This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of BCA Research. Prior to your interviewer, try to research the job and BCA Research to the point where you can match your career goals with they BCA Research offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with BCA Research is vitally important to you.

      Ryan's Answer #1

      "Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at BCA Research. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."

      Ryan's Answer #2

      "A career in risk analysis has been a dream for some time and this opportunity with BCA Research is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with BCA Research would go from there."

    9.

  1. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?
    • At the heart of this question, your interviewer is looking to hear how you use solid interpersonal and relationship building skills to diffuse a difficult situation with a coworker when on the job. No matter what situation that you talk about, make sure to focus your answer on a positive mindset and the steps that you walked through to turn a potentially hazardous situation into a good one. As well, talk about lessons learned from that situation that you keep with you to this day on the job.

      Ryan's Answer #1

      "A couple of years ago, we had hired a new Junior Advisor on to our team and I was tasked with being his mentor. Having mentored several other thriving Junior Advisors prior to him starting, I was excited for the opportunity. Within the first week of him being on the job, I overheard a colleague of mine talking very openly about his disdain for the hire of this new Advisor and witnessing him personally criticizing him in a face-to-face encounter. Immediately, I spoke to my colleague in a private office about my concern over his actions and words towards the new Advisor. Having been a part of the interview process and his early mentorship, I knew that he had the skills to succeed and I reiterated that to my colleague. After agreeing to back off on any private criticizing of the new Advisor and a promise to help mentor him, I learned that direct conversations are the best way to handle workplace conflicts."

      Ryan's Answer #2

      "f"A couple of years ago, I approached a colleague that had missed a deadline or a big audit we were conducting and she completely blew up at my during our conversation. At first, I was very taken aback by her response because I had never witnessed that from her in many years of working together. While remaining calm, I allowed her the opportunity to vent to me and it turns out that she was going through a lot of things in her personal life that were impacting her work. While keeping our project deadlines in mind, I also took a personal approach in letting her know that she could bring these issues to me as both a colleague and a friend and we could work through them together in the future. This approach is vital to any conflicts that can arise with colleagues and one I don't hesitate to take when needed."

    10.

  1. How do you stay on top of new trends in the financial services industry?
    • The interviewer would like to know that your passion for financial services goes beyond your work hours. Do you keep on top of industry news and trends on your off time? Assure the interviewer that you are well immersed in the industry.

      Ryan's Answer #1

      "I stay on top of financial service trends through a variety of blogs, news sites and financial magazines. My favorite finance news site at the moment is businessinsider.com."

      Ryan's Answer #2

      "I believe that it is crucial for me to stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet up groups to network with industry peers. It has really helped my network and given me insight into how other financial service professionals are making their careers flourish."

    11.

  1. In this role here at BCA Research, we will rely on you to conduct thorough presentations with clients. How would your rate your overall presentation skills and why would you give yourself that rating?
    • Solid communication and presentation skills are an essential part of a job as a Financial Analysis and this position with BCA Research is no different. To show your interview that you will have what it takes to get hired for this role, talk about your experience in delivering meaningful presentations to a group. Be sure to emphasize your delivery style and your comfortability in speaking in front of others and stress that you understand the importance that communication plays in your role as a Financial Analyst.

      Ryan's Answer #1

      "Hopefully from this interview you get the sense that I am a people person by nature. In my current role, I make financial presentations to our largest clients and was asked to do this several years ago by my current Director. He saw my ability to capture a crowd through my confidence, my educational demeanor and my wittiness to use humor in my presentation skills. If hired for this role, I'd love the opportunity to work with the clients at BCA Research to do the same."

      Ryan's Answer #2

      "I pride myself on my ability to communicate clearly and effectively with my colleagues and my clients on a regular basis. With my colleagues, I don't hesitate to talk in person, over the phone or through email when needed. With clients, I have a great way of talking in terms that are understandable and knowledgeable for them to understand complicated items. These skills definitely translate over to my presentation skills when required. A few weeks ago, I presented to a group of investors that were very engaged and asked a lot of questions. I was able to effectively navigate all of their questions to make the presentation a success for all who attended."

    12.

  1. If you notice right now, the time on that clock reads 12:15. What is the angle between the minute and hour hands on that clock?
    • In any interview with a Financial Engineer or Quantitative Analyst, your interviewer will be looking to pose one or a few different math related questions to show you have the quick skills to come up with a correct answer. For this question, talk your way through how you solved the problem so your interviewer gets a sense that you have the ability to solved basic, and even advanced, math problems.

      Ryan's Answer

      "With each hour on the clock representing 30 degrees of the 360 degree circle, I'd use a starting point of 90 degrees for an angle for this answer. But then, I have to factor the hour hand now moving a quarter of the way between the 12 and 1 on the clock. with a quarter of that move being 7.5 degrees, the angle between the hands falls at 82.5 degrees."

    13.

  1. Have you ever run into a situation where a company had a positive cash flow but was still in critical financial trouble?
    • At the heart of this question, your interviewer is looking to dive in and take a look at your critical thinking skills. While positive cash flow is usually a very good sign of a company's overall ability to settle its debts and handle future financial challenges, there are some situations where all isn't as it seems when looking at a company with a positive cash flow. Whether you have run into this situation or not, it is important for you to point out that you are aware of situations where a positive cash flow can be misleading.

      Ryan's Answer #1

      "If hired for this position, you can rest assured that I know all considerations necessary when looking at cash flow for an organization when determining their overall financial health. A cash flow statement can often show positive cash flow when they take on new cash from loans or long-term debt. While these items do show up as positive on the cash flow, they don't accurately reflect the profitability of the organization."

      Ryan's Answer #2

      "I have come across this situation with a company that was selling off a large chunk of inventory. At the same time, the company was delaying their payables. This showed a very skewed positive cash flow but the real story behind the curtains showed a company that was in serious trouble of keeping its doors open."

    14.

  1. If hired for this position at BCA Research, what factors would you consider part as part of an organization's long-term liability?
    • To begin for this question, make sure that you can define a long-term liability as obligations that are due beyond one year and into the future. Then, consider major factors like bonds, mortgages, leases and other items that factor in to an organization's long-term liability. Last, try to explain why the measurement of long-term liabilities are important is an important factor in considering the overall financial health of an organiation.

      Ryan's Answer

      "While long-term liabilities aren't an immediate issue on a companies working capital, the can become an issue if long-term liabilities pile up too high for some organizations. While often overlooked, items like mortgages, fleet vehicle loans and annuities can add up over time and are always items that I consider when looking at the overall health of an organization."

    15.

  1. Accuracy is important to us at BCA Research. Do you always double check or proofread your work?
    • Double checking and proofreading are essential parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Ryan's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is imperative to submit error-free work."

      Ryan's Answer #2

      "I do my best to put great work out, at all times. I believe in double checking my work although I must admit that I have fallen victim to the odd mistake like the best of us!"

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