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B.C. Ferry Authority Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?

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B.C. Ferry Authority Interview Questions

  1. 1.

    Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position would be satisfying for you, long-term.

      Rachelle's Answer #1

      "I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more sales related duties. Despite my level of experience, there would be much for me to learn here."

      Rachelle's Answer #2

      "I do not think that I am overqualified for this role. I do believe that I bring a lot to the table, but my last few roles were with smaller companies where everyone wore many hats and had time to handle more responsibility. I like the idea of focusing on one job for a change."

  2. 2.

    What causes you to feel dissatisfied on the job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

  3. 3.

    What are your strengths?

      Which personal advantages make you excellent at your job? Strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.

      In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role.

      Rachelle's Answer #1

      "I think my strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client facing role."

      Rachelle's Answer #2

      "My biggest strengths include the ability to catch on to new material quickly, as well as my ability to maintain a positive attitude despite any negative situation. These skills allow me to be a valuable employee in nearly all situations."

  4. 4.

    At B.C. Ferry Authority our facility runs 24/7. What is your availability? Do you have a preferred shift?

      If B.C. Ferry Authority runs a morning, afternoon, and evening shift then you should go into the interview being very clear on your preference and availability.

      The last thing you would want to do is take a role that isn't a fit for your lifestyle. Keep your answer to the point. There is no need to over-explain your scheduling needs.

      Rachelle's Answer #1

      "My wife and I like to arrange our work schedules around our children's needs. For that reason, I am seeking an afternoon shift. This way I can continue to drive them to school in the morning."

      Rachelle's Answer #2

      "Although I do not have many restrictions in my schedule, I do need to be available for a prior commitment on Friday evenings. Other that than, I am happy to accommodate any shift, and overtime, as required by B.C. Ferry Authority."

  5. 5.

    I see that you have recently worked for one of our direct competitors. Do you have a non-compete agreement in place?

      In competitive markets such as the transport industry, you may sometimes be asked to sign a non-compete or non-disclosure agreement. Be honest and open with the interviewer about any existing restrictions you may have when it comes to working for a competing organization.

      If you have a non-compete agreement: "I did sign a non-compete with my current company; however, it just asks that I do not purposefully poach any of my clients from the past three years. I am not restricted when it comes to accepting offers of employment from competing transport companies."

      Rachelle's Answer #1

      "I did sign a non-compete with my current company; however, it just asks that I do not purposefully poach any of my clients from the past three years. I am not restricted when it comes to accepting offers of employment from competing transport companies."

      Rachelle's Answer #2

      "If you do not have a non-compete agreement: "I am happy to say that I do not have any restrictions to my employment."

  6. 6.

    If you could start your career over again, what direction would you take?

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Rachelle's Answer #1

      "I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

      Rachelle's Answer #2

      "I waited before completing my college degree. While my career has been rewarding, I still wish I had gone to college right after high school."

  7. 7.

    When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      Rachelle's Answer #2

      "I would say that pretty much every company I have worked for has valued diversity. Working with people from all walks of life help shed different perspectives and identify potential problems faster."

  8. 8.

    How do you like to encourage ideas in others?

      Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.

      Rachelle's Answer #1

      "I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."

      Rachelle's Answer #2

      "Here are some ways that you can encourage ideas in others:

      - Get to know them and what they like to work on
      - Send an encouraging email letting them know you like their plan or ideas
      - Publicly praise their efforts
      - If they are doing a great job, offer them more related opportunities
      - If you are a leader, then tell them that you like their ideas
      - Say things like 'Well done' or 'Nice work' on a regular basis
      - Show that you believe in their quality of work before they even deliver it"

  9. 9.

    Have you ever helped to implement a significant company change, in one of your past roles?

      The interviewer would like to know that you have the type of personality where you can take initiative. Show that you are happy being an engaged part of your company, and team.

      Perhaps a new company policy was coming into place, and you helped to execute some changes. Maybe a new employee benefit program was introduced, or a new software implemented. In your example, be specific about what you did, and the impact your actions had - whether short or long term.

      Rachelle's Answer #1

      "Last month our company introduced a new software program called XYZ. I was already familiar with the program because I had used it in a previous role. I offered to do an employee training on the program, and my boss agreed to it. I took a lunch hour to give my presentation and then offered myself as the subject matter expert, moving forward. The implementation went very well, and my boss was thankful for my help."

      Rachelle's Answer #2

      "In my current position, I helped to rearrange our scheduling to save the company money on overtime and temporary staffing. I was able to make significant changes which ended up saving our company nearly half a million dollars in the first year. It felt great to make such a huge impact."

  10. 10.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  11. 11.

    We like to hire well-rounded candidates at B.C. Ferry Authority. Walk me through your freight management experience.

      The interviewer is interested in knowing more about your range of experience in freight management. Try to focus the bulk of your answer on the primary focus of business at B.C. Ferry Authority. Take a few minutes to walk the interviewer through your resume and highlight any individual industry related training you may be received.

      Rachelle's Answer #1

      "My overall experience includes both domestic and international freight, with a special focus on sea transportation. The last four years of my employment has focused primarily on international freight. I am well versed in Safety of Life at Sea (SOLAS) and have a full understanding of International Maritime Dangerous Goods Code (IMDG) compliance and national transportation regulations."

      Rachelle's Answer #2

      "I am new to the sea transportation industry; however, I have been studying SOLAS and IMDG in my spare time. I am ready to immerse myself in learning more about this industry."

  12. 12.

    If someone asked you the top 3 benefits of sea based transportation and logistics, what would you tell them?

      The interviewer would like to see that you have a genuine interest in the business they conduct at B.C. Ferry Authority. Briefly discuss with the interviewer what you feel the benefits of sea transportation are.

      Rachelle's Answer #1

      "There are some great benefits to sea transportation, but I believe the biggest three benefits of working with an organization like B.C. Ferry Authority are that it's a great solution for transporting heavy and bulky goods. Also, sea transportation offers much more flexibility when it comes to the materials allowed to be transported. Thirdly, sea transport allows the greatest quantity of materials in a load, because of their large storage capacity."

      Rachelle's Answer #2

      "That's a great question! If I had to choose the top benefits of sea transportation, I would say that it's more economical for large shipments, it allows for a wider range of materials to be transported, and it offers fewer restrictions on the type of materials shipped."

  13. 13.

    At B.C. Ferry Authority we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?

      Because B.C. Ferry Authority puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the B.C. Ferry Authority website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

      Rachelle's Answer #1

      "I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Rachelle's Answer #2

      "I realize that "The customer is always right" must be a popular answer; however, I feel that first and foremost, the customer needs to trust your product and services. So, for that reason, I would say that my customer service philosophy is all about building trust and transparency."

  14. 14.

    We have many strong competitors at B.C. Ferry Authority. In your opinion, what sets us apart?

      Before your interview with B.C. Ferry Authority it's a great idea to get to know who their competitors are, and what makes B.C. Ferry Authority stand out from the rest.

      Research online through a Google news search, or on the company website. If B.C. Ferry Authority has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.

      Rachelle's Answer #1

      "While researching B.C. Ferry Authority and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that B.C. Ferry Authority puts an important focus on carbon footprint. All of this makes you stand out from your competitors."

      Rachelle's Answer #2

      "You value your people and have an awesome culture centered around achievement, growth, and accountability, and you are disrupting an industry that needs some shaking up and you have science that is allowing that disruption. Honestly, the energy in here is contagious, which only make me more excited about the opportunity."

  15. 15.

    Why do you see B.C. Ferry Authority as a long term career fit? How does sea transportation fit into your long term career goals?

      Talk to the interviewer about the type of career growth that you would like to see with B.C. Ferry Authority. Why do you want a career in the sea transport industry, and how do you think this position will satisfy that desire?

      Rachelle's Answer #1

      "I love the logistics and critical thinking required of me in the sea transport industry. It is continually challenging. What excites me most about this opportunity is that there is room for advancement in a leadership role. I would like to work my way to a significant leadership position with B.C. Ferry Authority over the coming years."

      Rachelle's Answer #2

      "This position aligns nicely with my career goal of continued growth. The role is in my comfort zone, but a new enough approach that will intrigue me, and the company size is adequate to support growth."

  16. 16.

    B.C. Ferry Authority puts safety first in all situations. What would you do if you saw a co-worker performing unsafe work?

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  17. 17.

    Have you ever worked in a unionized environment? How do you feel about unions?

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  18. 18.

    This position may require you to lift up to 50 pounds, bend, and stand throughout the day. Are you able to meet the physical requirements for this role at B.C. Ferry Authority?

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  19. 19.

    Give me an example of a time when you went above and beyond.

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  20. 20.

    Every day is different when you work at B.C. Ferry Authority. When have you had to shift your priorities in response to sudden changes?

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  21. 21.

    At B.C. Ferry Authority we like to hire those who can think on their feet. When have you had to make a split second decision? How do you react under unexpected pressure?

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  22. 22.

    What are your weaknesses?

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  23. 23.

    What makes you the best candidate for this position?

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  24. 24.

    Tell me about an achievement you are proud of. What did you find challenging about it?

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  25. 25.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

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  26. 26.

    How will you earn the trust of your coworkers?

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  27. 27.

    At B.C. Ferry Authority we believe in motivating our employees. How can we motivate you on the job?

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  28. 28.

    What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?

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  29. 29.

    Would you rather be considered a personable leader or a dynamic leader?

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  30. 30.

    What would you do if you were made aware of a co-worker being dishonest or stealing from the company?

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