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Aviva Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

How many days were you absent from work last year?

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Aviva Interview Questions

  1. 1.

    How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

      Rachelle's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Rachelle's Answer #2

      "I think I missed ten days, counting vacation time. Of those, five were for my vacation. For three days, I was excused under a doctor's note. The other two absences were pre-approved family days."

  2. 2.

    At Aviva we prefer to hire candidates with a post-secondary education. Take a moment to walk me through your post-secondary education.

      Take the interviewer briefly through your post-secondary education. You can highlight any of your best classes, top achievements, or recognition that you may have received while earning your degree.

      Rachelle's Answer #1

      "I completed my Bachelor of Arts degree with a major in Global Marketing in 2009. I am proud to say that I graduated top of my class!"

      Rachelle's Answer #2

      "I value post-secondary education and appreciate the idea of continued education. I was unable to complete my degree, for financial reasons, but I do hope to return to online courses in the future. The courses that I did take were all related to business, finance, and organizational behavior."

  3. 3.

    How do you properly vet potential new vendors?

      Assure the interviewer that you can adequately discern between great and unreliable vendors. How do you ensure that you are only doing business with appropriately vetted vendors?

      Rachelle's Answer #1

      "If you do not properly vet your vendors you can fall victim to a bad product, short orders, and even fraud. Our company has a series of steps for all vendors to go through including company background checks and references."

      Rachelle's Answer #2

      "Every company has their processes in place before taking on new vendors. I plan to follow the processes of Aviva to a tee."

  4. 4.

    When you suffer a setback, how does that emotionally affect you and your work?

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "Setbacks can be trying, but I find that you have to learn how to lose before you learn how to win. While I never enjoy a setback, I use them as a stepping off point to something even better."

  5. 5.

    Do you have any training in sales or business negotiation?

      Talk to the interviewer about any additional training that you have received in sales and negotiation. Be sure to highlight your biggest take-away's from that training.

      Rachelle's Answer #1

      "I have a great deal of on-the-job training when it comes to sales, business, and negotiation techniques. In addition to this, I have formal sales training from Dale Carnegie as I took the 'Sales Effectiveness' course in 2015."

      Rachelle's Answer #2

      "I have on-the-job training in sales and business negotiation; however, no formal training. With that said, I am happy to take any related training that you feel would be helpful. Do you recommend any specific courses at this time?"

  6. 6.

    What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  7. 7.

    Describe for me a time when you made the wrong career decision. How did you correct your misstep?

      Everyone has had a misstep in their career at one point or another. Perhaps you took a job with a company who was not as reputable as you initially believed. Maybe you took a role that was 'oversold' to you. Or, perhaps you declined an opportunity that you now regret passing on. The key to a great answer is to discuss what you did to correct the misstep.

      Rachelle's Answer #1

      "Last year, I was offered a management position that would have offered me the leadership experience I was seeking. Unfortunately, I turned down the offer for fear that I was not yet ready for the responsibility of being a leader to so many people. My lack of confidence in myself got in the way. I recognized that lack of confidence in myself and changed turned it around by attending three leadership workshops over the next year. Now I am bursting with confidence and am ready to take on this leadership role with your company."

      Rachelle's Answer #2

      "I once implemented a rewards program that failed. I had seen it work successfully in another organization with which I worked. It was a learning opportunity for me that not all organizations are alike nor are people all motivated in the same manner. We learned quickly that it was not working and scratched it early, saving some company dollars. In its place, we enlisted the team to create something that would drive them to perform and earn the rewards the team wanted."

  8. 8.

    Where do you see yourself five years from now?

      It's impossible to know where you will be in 5 years but you should assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Rachelle's Answer #1

      "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

      Rachelle's Answer #2

      "In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here."

  9. 9.

    Many of our clients and vendors operate in other countries. Do you speak multiple languages? If not, how do you manage potential communication barriers?

      Communication barriers can be present when you are working with vendors and clients across the globe. Assure the interviewer that you are capable of managing any communication barriers.

      Rachelle's Answer #1

      "If I have a client with a strong language barrier, I will often suggest that we communicate primarily through email as it's much easier to discern needs through written communication. I do speak English fluently as well as conversational Mandarin which had helped me as a wholesaler in the past."

      Rachelle's Answer #2

      "I do not speak any other language aside from English. With that said, when I work with clients in a different country and they do not speak English, I will utilize an online translation service such as Google translate."

  10. 10.

    What do you know about our company culture?

      Company culture and fit is a crucial factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration of how the company culture will work for you.

      Rachelle's Answer #1

      "I have researched your company through your social media channels and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."

      Rachelle's Answer #2

      "I read many positive reviews online about your organization and company culture. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"

  11. 11.

    At Aviva we always strive to provide the best products to our clients. How do you ensure a product is of high quality?

      The interviewer would like to know that you can determine the high-quality products from the lower quality products. Talk to the interviewer about your abilities when it comes to product discernment.

      Rachelle's Answer #1

      "I am very good at discerning low-quality products from the best quality products. I listen to my customers and have been in this business long enough to have a beat on who the reputable vendors are. If a product receives consistently low reviews, I do not hesitate to pull it from my inventory."

      Rachelle's Answer #2

      "In my current position, we have many processes in place to determine the quality and to ensure that only the best products are distributed to our vendors. In addition to our quality control processes, we also spend a lot of time listening to our customers to find out what they like, and what they are not as pleased with. Putting out a high-quality product is very important to me."

  12. 12.

    Wholesale and distribution requires strong negotiation skills. How would you rate your negotiation skills from 1-10?

      Give yourself a rating when it comes to your negotiation skills and also back your answer with an example of a time that you negotiated a problematic deal.

      Rachelle's Answer #1

      "I am very experienced in the art of negotiation and would give myself a 9 out of 10. In this past year, I negotiated some solid deals including a steep vendor discount on one of our most popular wholesale products."

      Rachelle's Answer #2

      "I am a skilled and experienced negotiator. I cannot recall the last time I closed a deal that I was unhappy with. For that reason, I would rate myself as a ten, on negotiation skills."

  13. 13.

    At Aviva we are always interested in finding new vendors and clients. Tell me about your experience in business development.

      Opening your business to new clients and vendors is a vital part of your success in the wholesale and distribution industry. Talk to the interviewer about your abilities when it comes to networking and developing business.

      Rachelle's Answer #1

      "I am a strong business development professional and am always on the lookout for potential new vendors and clients. Currently, I spend much of my time cold calling on potential new connections. In my most recent position, I was able to expand our business' profitability by 24% by merely calling on former connections and asking for referrals."

      Rachelle's Answer #2

      "In my current position, I manage some of our company's largest accounts. What I do is a balance of account management and business development as there is always an up-selling piece to what I do. The past three years, I have grown my account base by 20-40%. In addition to this growth, I brought on an average of 8 new enterprise clients every year."

  14. 14.

    Wholesale and distribution requires excellent organizational skills when it comes to purchase orders and inventory management. How would you rate your organizational skills from 1-10?

      Assure the interviewer that you are capable of maintaining strong organization of your inventory and orders. Rate your organizational performance and support your rating by providing an example.

      Rachelle's Answer #1

      "I would rate my organizational skills as a 9 out of 10 because my previous manager has told me that my organization is exceptional. Because of my organization, I was able to reduce our back-orders by 63% last year alone."

      Rachelle's Answer #2

      "Organization is everything. When I am organized, I can ensure that deadlines are met, and resources are being used to their utmost efficiency. I would rate myself as a 10/10 because I greatly appreciate a well-organized warehouse."

  15. 15.

    Market analysis is very important to us at Aviva. What steps do you take to research the performance of a product before choosing to import it?

      Market research is a skill that you must possess in order to be able to properly assess the best products to be bringing in for distribution and wholesale purposes. Talk to the interviewer about the way in which you research before committing.

      Rachelle's Answer #1

      "My methods of market research include performing social media polls and surveys. I also perform multiple focus groups every year. Rest assured, I will be bringing powerful market research skills to Aviva, if hired."

      Rachelle's Answer #2

      "I am new to the distribution industry; however, I would say that the best way to research the performance of a product would be to test it in a small market before conducting a wide scale roll-out."

  16. 16.

    What has been your best performing product in the past 12 months? Why do you think it has done so well?

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  17. 17.

    How do you feel that globalization has affected the wholesale and distribution industry in the USA?

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  18. 18.

    How familiar are you with NAFTA (North American Free Trade Agreement)?

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  19. 19.

    Many of our clients and vendors operate in other countries and time zones. Are you able to accommodate their needs by making yourself available outside of typical work hours?

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  20. 20.

    At Aviva we are looking for sales professionals who can make an impact on our business immediately. How do you plan to do that?

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  21. 21.

    Tell me about a contribution you made to the last team you worked on.

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  22. 22.

    How do you like to be recognized for your accomplishments?

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  23. 23.

    When have you had to change a major component of your project due to new information being presented?

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  24. 24.

    What are your salary expectations?

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  25. 25.

    What career path interests you the most in this company?

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  26. 26.

    Would you consider yourself a creative person?

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  27. 27.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

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  28. 28.

    Aviva is asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

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  29. 29.

    How do you evaluate success among your team members?

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  30. 30.

    We have had concerns with employee theft recently. What would you do if you caught an employee stealing?

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  31. 31.

    How do you make tough decisions knowing they will affect your entire team?

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