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Avanade Mock Interview

Question 19 of 30 for our Avanade Mock Interview

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Question 19 of 30

There are times when you need to consider a broad range of options before recommending a solution. What was the situation, and did the solution help the client?

"As an IT Consultant, I regularly keep up to date on new technologies in software, hardware, networking, security, and programming. It goes without saying that any consultant would have to fully understand a client's business needs before making any recommendations. In one particular case, i had a meeting with the COO to learn what the business drivers were, and why he thought they needed a new software solution. I learned that their sales organization didn't have a CRM to track and manage customer and sales data. I researched three Customer Resource Manager (CRM's) that met the client's qualification, and after a 30 day trial period, I suggested one that met their needs. After implementation, the client was able to view a pipeline of sales activities, customer order data, closed sales, sales reps activities, which is exactly what they wanted."

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How to Answer: There are times when you need to consider a broad range of options before recommending a solution. What was the situation, and did the solution help the client?

Advice and answer examples written specifically for an Avanade job interview.

  • 19. There are times when you need to consider a broad range of options before recommending a solution. What was the situation, and did the solution help the client?

      How to Answer

      When you're in a position of trust with a client, they lean heavily on you for advice, guidance, and direction. This is a great opportunity for you to explore multiple options that will yield a desirable result for the client. The client will expect you to present options that not only fit within their budget, but meet their business requirements. Some examples might be one or more of the following; Sales Pipeline Development, Product Order Status, Invoicing, Production, Accounts Payables/ Receivables, Project Management, etc. The solution could be a software or hardware solution. Thinking outside the box will give you an advantage. Start with a high level business requirements approach from a strategic level, and drill down to operational and tactical levels if you really want to understand where the customer is coming from, and where they want to be in the future.

      Written by Tom Dushaj on February 5th, 2019

      1st Answer Example

      "As an IT Consultant, I regularly keep up to date on new technologies in software, hardware, networking, security, and programming. It goes without saying that any consultant would have to fully understand a client's business needs before making any recommendations. In one particular case, i had a meeting with the COO to learn what the business drivers were, and why he thought they needed a new software solution. I learned that their sales organization didn't have a CRM to track and manage customer and sales data. I researched three Customer Resource Manager (CRM's) that met the client's qualification, and after a 30 day trial period, I suggested one that met their needs. After implementation, the client was able to view a pipeline of sales activities, customer order data, closed sales, sales reps activities, which is exactly what they wanted."

      Written by Tom Dushaj on February 5th, 2019

      2nd Answer Example

      "When I build relationships with clients, the first thing I think of is to help my client improve their performance and growth which can result in increased sales and increased value for the business and stakeholders. I start by conducting onsite research, monitoring day to day operations, and analyzing data to learn their business. I take it a step further to learn where manual intervention is needed, and whether a solution will be technology-based, personnel/resource based, or process based. I found that the requirement was personnel/resource-based and that they needed a team of programming experts, along with business analysts and project managers. I suggested bringing in a team that I knew would be able to handle the task of building an application to support their warehousing distribution business."

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